Customer Success Manager, Enterprise at Airwallex | London

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our innovative blend of proprietary technology and software empowers over 200,000 businesses globally—ranging from Brex and Rippling to Navan, Qantas, and SHEIN—by providing fully integrated solutions that encompass business accounts, payment processing, spend management, treasury functions, and embedded finance on a worldwide scale.Established in Melbourne, we boast a dynamic team of over 2,000 talented individuals spread across 26 offices worldwide. With a valuation of $8 billion and support from leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payment and financial platforms. If you’re eager to embark on a journey of ambitious growth, we invite you to join us.

About AirwallexAirwallex stands at the forefront of global financial solutions, offering a unified payments and financial platform tailored for businesses worldwide. With our proprietary infrastructure and innovative software, we empower over 200,000 companies—including renowned names such as Brex, Rippling, Navan, Qantas, and SHEIN—by providing fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our diverse team consists of over 2,000 talented individuals across 26 global offices. Valued at $8 billion, we are supported by top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us in revolutionizing the global payments landscape and embark on the most ambitious journey of your career.

About AirwallexAirwallex is a pioneering global payments and financial platform tailored for businesses, leveraging our innovative proprietary infrastructure and software. We empower over 200,000 businesses globally—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with seamless solutions that encompass business accounts, payments, spend management, treasury, and embedded finance at a global scale.Founded in Melbourne, our team consists of over 2,000 of the most talented and forward-thinking individuals in technology, spread across 26 offices worldwide. With a valuation of US$8 billion and support from prominent investors such as T. Rowe Price, Visa, Mastercard, and more, Airwallex is at the forefront of transforming the future of global banking. If you’re eager to embark on a journey of impactful and ambitious work, we invite you to join us.

Join Our Team at AirwallexAirwallex is a pioneering global payments and financial platform designed specifically for businesses that operate on a worldwide scale. Utilizing our innovative blend of proprietary technology and software solutions, we support over 200,000 enterprises globally—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with seamless integration for managing business accounts, payments, spend management, treasury, and embedded finance on an international level.Founded in Melbourne, our organization consists of over 2,000 talented professionals across 26 international offices. With a valuation of US$8 billion and strong backing from industry leaders such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of creating the future of global financial services. If you are prepared to embark on the most impactful journey of your career, we invite you to join us.What We ValueWe seek innovative builders who possess a founder-like spirit and are eager to create a meaningful impact. You should bring a wealth of relevant expertise, strong analytical skills, and a passion for our mission and operating principles. Your ability to act swiftly with sound judgment, coupled with an insatiable curiosity, will enable you to approach challenges from first principles, effectively balancing speed and thoroughness.We value humility and collaboration, turning innovative concepts into tangible products and ensuring execution from start to finish. Leverage AI to enhance your efficiency and expedite problem-solving. At Airwallex, you will confront intricate, high-stakes challenges alongside exceptional colleagues, while advancing your career in shaping the future of global banking.About the TeamThe Legal, Risk & Compliance (LRC) team at Airwallex is a dynamic group of legal and risk management experts dedicated to protecting the integrity of our operations. We foster a culture of compliance and ethical practices, ensuring responsible navigation of the global financial landscape. Our team offers specialized guidance and proactive support throughout the organization, focusing on identifying, mitigating, and managing legal and financial risks to facilitate sustainable growth.Key ResponsibilitiesAs the Senior Manager for Fraud Risk, you will act as a subject matter expert in fraud risk management within the Second Line of Defense risk team, reporting directly to the Director of Fraud Risk. You will lead initiatives aimed at identifying and mitigating fraud risks across our operations, ensuring robust compliance and integrity in our practices.

About AirwallexAirwallex stands as the premier unified payments and financial platform for businesses operating on a global scale. Utilizing our distinctive blend of proprietary technology and software, we serve over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions that streamline everything from business accounts and payments to spend management and treasury, as well as embedded finance.Founded in Melbourne, we are proud to have assembled a talented team of over 2,000 innovators spread across 26 offices globally. Valued at US$8 billion, we are supported by top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, positioning Airwallex at the forefront of the future of global payments and financial services. If you are eager to tackle some of the most challenging work of your career, we invite you to join us.

About Airwallex Airwallex builds financial and payments infrastructure for global enterprises. More than 200,000 businesses worldwide rely on our platform, including companies such as Brex, Rippling, Navan, Qantas, and SHEIN. Our technology helps organizations manage business accounts, payments, spend, treasury, and embedded finance across borders. Founded in Melbourne, Airwallex has expanded to over 2,000 employees in 26 offices worldwide. The company is valued at US$8 billion and backed by investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. We continue to shape the future of global payments and financial services from our London office and beyond.

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

Who We Are About Stripe Stripe is a leading financial infrastructure platform that empowers businesses globally. From multinational corporations to innovative startups, millions utilize Stripe to manage payments, enhance revenue, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, and we face an ambitious journey ahead. This presents you with a unique chance to contribute to the global economy and undertake some of the most impactful work of your career. About the Team As a Customer Success Manager (CSM) at Stripe, you will oversee the post-sales journey for our users, ensuring they receive optimal value from their investment. This collaborative role significantly boosts user success, retention, and fosters profitable renewal outcomes, making it one of the most impactful positions in our organization. What You'll Do We are in search of a driven and inquisitive professional to manage a portfolio of enterprise clients. The CSM will conduct proactive workshops, business evaluations, payment insights, and provide thought leadership to support our users in scaling their businesses. The ideal candidate is analytical and detail-oriented, thriving on customer interactions to investigate concerns and provide actionable insights. This role requires close collaboration with sales, technical account managers, and operational teams to engage customers in discussions around products, payments, and technical matters. Responsibilities Work collaboratively with account executives and technical account managers to facilitate post-sale engagements aimed at optimizing, retaining, and expanding Stripe’s enterprise customer base. Manage a client portfolio to ensure overall account health, including performance metrics, product adoption rates, usage velocity, account renewals, growth opportunities, and customer satisfaction. Act as a trusted advisor on payments and product matters to assigned customers by delivering insights on payment performance and industry trends. Conduct business reviews to align user priorities, analyze payment performance metrics, share the Stripe product roadmap, and guide customers in maximizing their value from Stripe. Serve as the customer advocate within Stripe, conveying user feedback and insights to Product Management, Engineering, Support, Marketing, and Sales to enhance the Stripe user experience. In collaboration with the account team, support portfolio growth by identifying and presenting expansion opportunities to ensure customer success.

Who Are We?At Postman, we are the foremost API platform, serving over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. Our mission is to empower developers worldwide to craft an API-first world by simplifying the entire API lifecycle and enhancing collaboration—ultimately allowing our users to create superior APIs at a faster pace.Headquartered in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where our journey began. As a privately held company, we are supported by renowned investors like Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Explore more at postman.com or connect with us on social media via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our broader vision at Postman.The OpportunityAs our customer base experiences unprecedented growth, we are on the lookout for seasoned Enterprise Customer Success Managers to expand our business in the UK.In this role, you will lead post-sale strategy and engagement across a portfolio of named Enterprise accounts. Collaborating closely with your customers, you will co-create Joint Success Plans that detail key objectives, milestones, and success criteria. By partnering with our Solutions Architecture and Customer Education teams, you will facilitate impactful enablement programs designed to rapidly address critical challenges. Regular interactions with key stakeholders will allow you to assess the value they derive from our platform and identify new opportunities for growth.This position is ideal for a tech-savvy professional passionate about Customer Success. The perfect candidate will be a strategic thinker with a proven track record in nurturing customer relationships, accelerating adoption, expanding use cases, and achieving exceptional customer outcomes.

Join KnowBe4, the global frontrunner in Human Risk Management, where over 70,000 organizations worldwide have trusted us for more than 15 years to secure their workforce against cyber threats. Our pioneering approach to security is powered by AI since 2016, establishing us as market leaders from day one.Our innovative HRM+ solution integrates ongoing risk intelligence, advanced technical defenses, and tailored training programs to foster robust security cultures within organizations. We empower businesses to understand, measure, and mitigate human risk across their teams, fortifying them against deepfakes and other emerging AI-driven threats.At KnowBe4, we believe that safeguarding organizations from cyber threats goes hand in hand with making a positive impact on the environment. True resilience is collective; it’s about protecting our people, our data, and our planet.

About the OpportunityJoin our vibrant team at Contentful as a Senior Manager, Customer Success for EMEA Enterprise (f/m/d). This pivotal role is designed for a proactive and seasoned professional who will spearhead strategies aimed at ensuring the success and satisfaction of our enterprise customers. Your primary objective will be to forge robust relationships with key stakeholders, promote the adoption of our innovative products, and amplify customer value.In this leadership role, you will focus on retention and revenue, overseeing the renewal strategy for your team. Exceptional communication, strategic acumen, and a comprehensive understanding of the needs of enterprise customers are essential.What to Expect?Leading Your Team: You will recruit, hire, and develop your Customer Success Managers (CSMs), becoming their mentor and the senior voice in critical situations. Foster a team culture centered on customer outcomes, accountability, and continuous improvement.Customer Relationships: Your team will manage a portfolio of approximately 25-30 enterprise accounts, acting as trusted advisors focused on delivering tangible business outcomes. Regularly assess customer health, conduct business reviews, and ensure every interaction exemplifies a consistent, value-driven approach.Retention & Growth: Collaborate with Customer Success leadership, Account Executives, and Regional Sales Directors to align on territory strategy and achieve mutual retention targets. Identify and pursue expansion opportunities, upselling, and cross-selling, with renewals seen as a natural outcome of delivering consistent value.Customer Success Strategy: Partner with Customer Success leadership and cross-functional teams in Sales, Product, and Support to shape and implement an effective customer success strategy. Develop the playbooks, processes, and best practices that empower your team to operate efficiently and at scale, while defining metrics that inspire excellence.Customer Advocacy: Serve as the internal champion for our clients, relaying structured insights back to Product, Engineering, and Marketing to influence the roadmap and ensure alignment with customer priorities.Forecasting & Performance: Maintain a rigorous weekly forecasting schedule, presenting clear updates to senior leadership on pipeline health and quota progress.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

Join Airwallex as a Senior Account ExecutiveAre you ready to be part of the only unified payments and financial platform designed for global businesses? At Airwallex, we empower over 200,000 companies worldwide—including renowned names like Brex, Rippling, and Qantas—with fully integrated solutions for managing business accounts, payments, spending, treasury, and embedded finance on a global scale.Founded in Melbourne and now boasting a workforce of over 2,000 innovative tech professionals spread across 26 offices, we are valued at US$8 billion and backed by industry-leading investors such as T. Rowe Price, Visa, and Sequoia. If you're looking to embark on the most ambitious chapter of your career, we want you to join our team.What We ValueWe seek dynamic builders who possess a founder-like energy and desire to make a real impact. If you are an expert in your field, motivated by our mission and operating principles, and are capable of making swift and sound decisions, we want to hear from you. Collaboration, humility, and a passion for transforming ideas into tangible products are essential. If you thrive in tackling complex challenges alongside exceptional teammates, let’s shape the future of global banking together.We are currently on the lookout for a mid-senior to senior level Account Executive to enhance our SME & Growth team.Your primary mission will be to attract and onboard new SME clients. You will leverage your expertise in pitching, negotiation, and driving internal processes to ensure successful partnerships. A passion for building relationships and a commitment to revolutionizing global transactions will be key to your success.

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

At NiCE, we embrace challenges and strive to exceed our limits. Our ambition drives us as we innovate and aim for victory. We uphold the highest standards and consistently go beyond them. If you share our commitment to excellence, we offer a remarkable career opportunity that will ignite your passion.What does the role entail?The Senior Customer Success Manager plays a crucial role in ensuring that Cognigy’s customers feel thoroughly supported and guided throughout their experience with our products. You will be responsible for guaranteeing that customers achieve their desired outcomes while also identifying opportunities for future expansion. This position reports to the Director of Customer Success and will contribute to maintaining a balanced portfolio within the Customer Success team while facilitating effective external communication across the organization.How will you make a difference?Utilize your extensive background in enterprise software solutions to guide customers in strategically leveraging Cognigy’s technology, optimizing their investment through innovative AI applications.Conduct structured discovery processes to accurately identify customer needs and ensure the timely execution of solutions.Provide expert assessments and recommendations on our solutions, engaging in in-depth technical discussions to highlight the impact and value of our features.Engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing key decision-makers to drive transformative change within their organizations.Establish and monitor customer success metrics, using data-driven insights to refine strategies and report on the value delivered to customers and the business.Design and implement effective customer retention strategies, including regular executive business reviews and tailored engagement plans to reduce churn.Develop persuasive sales proposals for products and services, aligning them with customer objectives and negotiating mutually beneficial terms.Foster the growth of customer advocates through case studies, testimonials, and referrals, enhancing the company’s market reputation and growth.Collaborate closely with sales and technical teams to promote customer loyalty and satisfaction, ensuring a unified approach to long-term success.

Role overview As a Senior Customer Success Partner at creatoriq, the focus is on supporting enterprise clients from the London office. The position centers on building strong, lasting relationships and guiding organizations through onboarding. Helping clients achieve their business goals with creatoriq’s solutions is a key part of the role. What you will do Develop and maintain partnerships with enterprise customers Lead onboarding to ensure clients get started smoothly Support clients as they work toward their business objectives using creatoriq’s products Identify ways to improve the client experience and contribute to account growth Share strategic insights and act proactively to address client needs Location This position is based in London.

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

About Sigma Computing Sigma Computing builds cloud-based analytics and business intelligence tools, helping organizations turn complex data into practical business insights. The platform connects users of all technical backgrounds to the information they need for better decision-making. Role Overview The Enterprise Customer Success Manager will play a central role in helping clients realize the full value of Sigma Computing’s platform. This position focuses on strengthening Net Dollar Retention (NDR) through strategic account management, growth planning, and customer engagement. What You Will Do Strategic Account Management: Build and maintain strong relationships with key decision-makers and influencers at enterprise accounts, with special attention to high-value customers. Analytics Guidance: Use expertise in analytics and business intelligence to help customers make the most of Sigma Computing’s platform. Support them in interpreting data and turning it into actionable insights. Drive NDR Growth: Develop and carry out plans to increase Net Dollar Retention. Identify upsell and cross-sell opportunities, and reduce churn through proactive support and engagement. Customer Advocacy: Serve as the link between customers and Sigma’s product team, representing client needs and advocating for features or improvements that boost satisfaction and retention. Success Planning: Collaborate with customers to create and implement success plans that connect Sigma’s capabilities with their business goals. Education & Training: Organize and lead training sessions, webinars, and workshops to improve product knowledge, adoption, and engagement across the user base. Location This role is based in London, UK.

Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...

We are seeking a dedicated and passionate Enterprise Customer Success Manager to join our team in the UK. In this pivotal role, you will be responsible for driving customer satisfaction and engagement while ensuring our enterprise clients achieve their desired outcomes with our products. You will collaborate closely with cross-functional teams to deliver exceptional service and build strong relationships with our clients.