Customer Success Manager at Attio | London

Join Attio and Revolutionize CRM for the AI Era!At Attio, we are on a bold mission to transform customer relationship management for the age of artificial intelligence. Our groundbreaking AI-native CRM solution is specifically designed for the most driven go-to-market teams. We recently celebrated a significant milestone with a $52M Series B funding round led by GV (Google Ventures), with contributions from Redpoint, Balderton, Point Nine, and 01A. Our dynamic team is passionate about tackling complex technical challenges, delighting users, and setting new benchmarks in the industry.About the RoleAs a key member of our Customer Success team, you will play an essential role in how we build and enhance customer value. You will help clients adopt Attio efficiently, integrate it seamlessly, and realize significant long-term benefits. With a blend of technical prowess and profound empathy, you will navigate teams through intricate use cases, provide insights that influence product development, and transform exceptional onboarding experiences into enduring success.Your ResponsibilitiesDevelop and lead tailored success plans for high-priority accounts, acting as both a trusted business partner and an expert product consultant.Create and implement strategies to assess customer health, and enhance adoption, retention, and upselling efforts on both individualized and scalable levels.Collaborate with fellow Customer Success Managers to generate innovative ideas, document best practices, and create reusable program templates to ensure consistency and scalability as we expand into new markets.Contribute to group-wide initiatives for secondary accounts through various channels including emails, workshops/webinars, office hours, and community engagement programs.Leverage data analytics to categorize customers based on usage patterns and demographic factors, delivering personalized resources tailored to each segment.Work alongside Sales Engineers, post-sales, and Support teams to develop content for scaled initiatives.Partner with marketing and product teams to enhance brand and activation messaging.Your QualificationsA minimum of 5 years of relevant professional experience, including at least 3 years in Customer Success or Account Management.A passion for customer advocacy and relationship-building, with a proven track record of driving customer success outcomes.

Join Attio in Revolutionizing CRM for the AI Era!At Attio, we are on a transformative journey to create the first AI-native CRM, tailored specifically for the most ambitious go-to-market teams. With our recent $52M Series B funding led by GV (Google Ventures) and supported by top investors like Redpoint, Balderton, Point Nine, and 01A, we are positioned to set a new industry standard. Our passionate team thrives on tackling complex technical challenges, enhancing user experiences, and driving innovation.About the RoleWe invite highly skilled Platform Product Engineers to join our Security, Infrastructure, and Performance team. This pivotal role merges strategic engineering with hands-on operational excellence. The successful candidates will architect, operate, and continuously improve our internal technology platform, treating it as a product with development teams as its primary customers.In this role, you will embody and execute DevOps principles, focusing on:Automation: Systematically eliminating manual processes from the software development lifecycle (SDLC) through robust tooling, CI/CD pipelines, and infrastructure-as-code (IaC).Collaboration: Cultivating a strong partnership with product development teams to gather requirements and deliver solutions that enhance productivity and reduce time-to-market.Continuous Improvement: Promoting a culture of iterative enhancements for platform reliability, cost-effectiveness, and developer experience.This role is driven by a solid Site Reliability Engineering (SRE) mindset. You will play a crucial role in defining and maintaining Service Level Objectives (SLOs) and Service Level Indicators (SLIs), implementing effective monitoring and alerting strategies, and leading incident response processes.Your ResponsibilitiesYour primary responsibility will be to implement, maintain, and enhance the foundational platform infrastructure that supports all engineering services. This requires a relentless focus on...

Join Attio: Pioneering the Future of CRM in the AI EraAt Attio, we are on a transformative journey to innovate CRM solutions tailored for the AI-driven landscape. Our aspiration is to build the first AI-native CRM system, specifically crafted for the most ambitious go-to-market teams. With our recent $52M Series B funding, led by GV (Google Ventures) and supported by key investors like Redpoint, Balderton, Point Nine, and 01A, we are excited to tackle complex technical challenges. Our goal is to not only delight our users but also to set a new industry standard.About the RoleOur engineering team is dedicated to solving the most intricate challenges, ensuring our users have a seamless experience. We are building real-time infrastructure and AI-native architecture, complemented by an effortless frontend, all powered by a fast-moving team that values rigorous thinking and exceptional quality.We seek Engineering Leads who are enthusiastic about creating outstanding teams that push the boundaries of innovation, focus on the finer details, and revolutionize the way millions work. This role involves both hands-on technical contributions and leading a small, specialized group of engineers.

Join Attio in Revolutionizing CRM for the AI Era!At Attio, we're on a mission to create the first AI-native CRM, crafted specifically for the most ambitious go-to-market teams. Recently, we secured a $52M Series B funding round led by GV (Google Ventures), with contributions from Redpoint, Balderton, Point Nine, and 01A. Our team is passionate about tackling complex technical challenges, enhancing user satisfaction, and setting a new industry benchmark.About the RoleOur Engineering team addresses the most demanding challenges, ensuring our users enjoy a seamless experience. We focus on real-time infrastructure, AI-native architecture, and a user-friendly interface, all powered by a dedicated team that values speed, rigorous thinking, and exceptional quality.We are in search of a Product Engineer who is passionate about crafting beautiful, high-performing systems, and eager to help reshape how millions of individuals work.Your ResponsibilitiesLeverage your expertise in JavaScript/TypeScript to implement innovative product features in our Node.js backend and React frontend.Collaborate with teams to deliver cutting-edge user experiences within a high-performance, data-rich application, utilizing your knowledge of modern frontend development techniques or distributed systems.Grow and learn from some of the top technical talents in the industry today.Act as a representative of Attio's Product & Engineering values internally and externally.Your QualificationsProficiency in JavaScript/TypeScript.Demonstrated ability to deliver independently, resolving real customer or product challenges within a team setting.A proactive, self-driven problem-solver with a strong enthusiasm for acquiring new skills and experimenting with innovative techniques.Solid understanding of how exceptional technical work contributes to outstanding user experiences.Effective communication skills to articulate technical ideas to the broader team and influence stakeholders across Engineering, Product, and Design.Preferred QualificationsExperience with modern development methodologies and tools.Familiarity with cloud services and infrastructure.

Join Attio as a Solutions Engineer specializing in both pre-sales and post-sales support for small and medium-sized businesses (SMB). In this role, you'll leverage your technical expertise to engage with customers, understand their needs, and provide tailored solutions that drive success.

Join Attio in Revolutionizing CRM for the AI Era!At Attio, we are dedicated to transforming customer relationship management by creating the first AI-native CRM tailored for ambitious go-to-market teams. Our recent funding of $52M Series B, led by GV (Google Ventures) with contributions from Redpoint, Balderton, Point Nine, and 01A, enables us to tackle complex technical challenges and elevate industry standards.Your RoleAs a Senior Product Engineer on our dynamic Engineering team, you'll be at the forefront of innovation, addressing real-time infrastructure and architecting AI-native systems. Your contributions will ensure our users enjoy an effortless experience, all while maintaining our high standards for performance, reliability, and security.Key ResponsibilitiesUtilize your expertise in TypeScript, Node.js, and GCP to drive product advancements.Lead projects from inception to completion, resolving genuine customer challenges.Architect systems that support new features and optimize existing ones to meet scaling demands.Design intuitive REST API contracts for both internal and external users.Champion Attio’s Product & Engineering values within and beyond the organization.QualificationsProven experience in designing scalable, reliable, and secure backend systems.In-depth knowledge of modern Cloud Native architecture.Expertise in Node.js and TypeScript.A strong track record of ownership and successful product delivery.A proactive and self-driven approach to problem-solving, with a passion for innovation in distributed systems.Exceptional communication skills to convey technical concepts to diverse stakeholders.

Join Attio: Pioneers in AI-Native CRM SolutionsAt Attio, we are committed to transforming the landscape of Customer Relationship Management (CRM) for the AI-driven future. We are in the process of creating the first CRM that is built entirely with artificial intelligence in mind, tailored for the most ambitious go-to-market teams. Recently, we secured a significant $52 million Series B funding round, led by GV (Google Ventures), bolstered by contributions from Redpoint, Balderton, Point Nine, and 01A. Our team is passionate about tackling complex technical challenges, delighting users, and setting new industry benchmarks.About the RoleWe are on the lookout for a dynamic Account Executive to join our Sales team, which is deeply solution-oriented. Our focus is on putting the customer first, moving quickly, and thinking strategically to provide value at every stage of the customer journey. We are not just here to meet sales targets; we are devoted to helping our customers thrive and redefining the future of go-to-market strategies.As an Account Executive, you will be curious, driven, and committed to delivering exceptional value, while playing a pivotal role in reinventing how millions work.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...

As a Customer Success Manager at Zip, you will be the driving force behind our customer satisfaction and retention efforts. You will engage with clients to understand their needs, provide solutions, and ensure they derive maximum value from our products. Your role will be pivotal in fostering long-term relationships that lead to customer loyalty and advocacy.

Accurx is looking for a Customer Success Manager to join the team in London (Shoreditch). The focus of this position is to build and maintain strong relationships with clients, making sure they see real value from Accurx’s healthcare software. What you will do Work closely with customers to learn about their goals and any challenges they face Provide support and advice that fits each client’s unique situation Assist organizations as they adopt and use Accurx products in their daily work Promote customer satisfaction and encourage long-term success with Accurx solutions Role focus This role centers on understanding client needs and ensuring they benefit fully from Accurx’s healthcare technology. Building trust and delivering practical support are key parts of the job.

Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.

As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.

About AdaptiveAdaptive is an innovative cybersecurity startup dedicated to combating AI-driven cyber threats. Following a successful $81M Series B funding round in December 2025, led by NVIDIA and Bain Capital Ventures, the company has garnered additional support from notable investors including Capital One Ventures, Citi Ventures, and Andreessen Horowitz (a16z). This investment marks a significant step as NVIDIA's inaugural foray into AI cybersecurity.Founded by seasoned entrepreneurs Brian Long and Andrew Jones, who have a proven track record of creating high-growth companies, Adaptive aims to establish a robust security framework for the AI era. Their previous ventures, including Attentive, which achieved over $500M in annual revenue and a valuation exceeding $10B, and TapCommerce, acquired by Twitter, showcase their expertise in scaling successful, product-led businesses.Trusted by numerous leading banks, tech firms, and healthcare organizations, Adaptive is at the forefront of defending against evolving threats such as deepfakes, smishing, and AI-driven voice scams. With rapid enterprise adoption and an expansive market potential exceeding $200B, we are just beginning our journey.The RoleWe are excited to expand our Customer Success team and seek a Founding Senior Customer Success Manager located in London. This pivotal role offers a unique opportunity to shape our customer onboarding, implementation, and support processes across the EMEA region from the ground up.In this position, you will be the primary contact for our customers post-sale, overseeing their entire journey from implementation to ongoing success. As the voice of the customer, your focus will be on ensuring that clients derive both immediate and long-term value from Adaptive's platform. Collaborating closely with fellow Customer Success Managers, Engineering, Product, and Leadership teams, you will resolve issues, communicate customer feedback, and influence the product roadmap.This opportunity is perfect for individuals who thrive in dynamic, early-stage settings, enjoy crafting systems from the ground up, and seek to advance in a fast-paced, well-funded AI cybersecurity firm.

About EverfieldEverfield specializes in acquiring, developing, and expanding European vertical market and niche software companies. We equip these companies with essential tools for growth, with a mission to inspire ambition, foster growth, and unlock potential within Europe’s software ecosystem.Our ecosystem operates on a decentralized model, enabling companies to retain their unique teams, brands, and offices while concentrating on their core capabilities—creating products and servicing customers. Everfield supports talent acquisition, human resources, and provides access to a network of specialists in developing and scaling European B2B SaaS businesses, focusing on financial and operational consulting. Established in 2022, Everfield has expanded its presence across 7 countries and continues to grow.About MotivityMotivity is a highly customizable electronic job sheet system utilized daily by thousands of engineers across the UK and Ireland. With over 200 clients and ambitious growth goals, we prioritize strengthening long-term customer relationships, enhancing product adoption, and uncovering opportunities for account expansion.Position OverviewAs a Customer Success Manager, you will manage a portfolio of mid-market service businesses (average £5,000 ACV), taking complete ownership of customer retention, renewals, and account growth. Your role will involve driving product adoption, identifying upsell opportunities, and expanding existing accounts while fostering trusted relationships. Collaboration with sales and product teams is essential to ensure customer success translates into measurable business results and increased revenue.Key ResponsibilitiesAccount Management & Relationship Ownership: Cultivate strong relationships with customers and serve as their trusted advisor.Retention & Growth: Oversee renewals, minimize churn, and identify upsell opportunities within your portfolio.Customer Engagement & Adoption: Drive product utilization to ensure customers derive maximum value from Motivity.Issue Resolution & Escalation: Address customer concerns, coordinate internally, and guarantee timely resolution.CRM Excellence: Maintain accurate account records, monitor renewals and the expansion pipeline to ensure no detail is overlooked.Customer Insight & Opportunity Identification: Stay attuned to customer needs, recognize risks and growth opportunities, and act proactively.Onboarding Support: Guide customers through initial setup, trial phases, and early adoption.

Role overview The Senior Customer Success Manager at Braze in London focuses on helping clients achieve their goals with Braze’s customer engagement platform. This position emphasizes building trusted relationships, guiding clients on effective practices, and making sure each client gains real value from the product. What you will do Partner with clients to understand their business objectives and support their success using Braze’s solutions. Work alongside internal teams to deliver strong service and respond to client needs. Offer guidance and share knowledge to help clients use Braze’s features effectively. Encourage customer satisfaction by anticipating potential challenges and offering practical solutions. Location This role is based in London.

Join 9fin as a Customer Success ManagerAt 9fin, we are revolutionizing the global debt markets with our cutting-edge AI platform, harnessing the world’s largest asset class valued at over $145 trillion. We recognize that the debt markets, while expansive and vital, often rely on outdated systems characterized by fragmented data and manual processes. Our mission is to transform this landscape with an integrated platform that centralizes proprietary credit data, comprehensive analysis, and high-value workflows across international markets.Our platform is trusted by over 300 prestigious institutions worldwide, including leading banks, asset managers, private equity firms, law firms, and advisory firms. As we experience rapid growth, particularly in the US market, we are proud to maintain exceptional client retention rates, driven by our deep integration into client workflows.We are at a crucial turning point in our journey. With a validated product-market fit and robust global demand, 9fin is on the path to becoming the leading platform for debt markets globally.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing client relationships and boosting revenue by optimizing client workflows. This newly established Customer Success function will work closely with our Account Management team, innovating collaborative strategies to enhance our partnerships with clients.Your focus will be on ensuring clients fully comprehend our product offerings and are motivated to maximize their use of the platform, utilizing data-driven strategies for effective communication.Collaboration with various teams is essential to implement strategies for increased platform usage, improve our user-friendly products, and deliver an outstanding customer experience.This unique position requires a commercially savvy individual capable of developing a high-performing strategy from the ground up, tailored to specific projects throughout the customer lifecycle.Join a dynamic and ambitious team in a rapidly expanding company, servicing the largest financial market globally, and take your sales career to the next level!

At Beam, we are driven by a mission to tackle some of the world's most challenging social issues. Our remarkable team leverages cutting-edge technology and artificial intelligence to make a real difference. Join us as we rapidly expand our impact The journey is challenging, but nothing worth achieving ever comes easy.Become part of a pioneering organization that is at the forefront of social change. Here, you'll thrive in a high-performance culture, significantly impact your career trajectory, and find genuine satisfaction in your work.We believe in supporting our team members with top-notch coaching, personal development budgets, and competitive salaries.Our innovative product, Magic Notes, has already transformed the workflow for case workers, saving them over 8 hours of administrative work each week. Over 50,000 frontline professionals in the UK, including social workers, NHS clinicians, and mental health practitioners, are already utilizing this tool to provide quicker, more humane support. We are also expanding internationally to empower practitioners in the USA, EU, and Australia.About the RoleBeam is on a mission to democratize access to human-centered welfare services. Our suite of AI products is designed to revolutionize frontline operations and create scalable solutions.Our flagship product, Magic Notes, is an AI-driven tool that enables social workers to save over 50% of their time while providing high-quality care to the residents who need it most.There is significant interest from Government sectors in utilizing advanced technology to make a tangible difference in residents' lives, and with Magic Notes, we are leading the way in integrating AI into frontline services.In this role, you will ensure that pilot programs yield impactful results for customers, followed by negotiating and securing expanded contracts. Subsequently, you will oversee and expand a portfolio of accounts, ensuring that frontline teams derive increasing value from Beam's software solutions as we scale.This position is dynamic and hands-on, requiring substantial interaction with users, particularly social workers, to help them understand and effectively utilize our product. You will also cultivate a network of advocates at all organizational levels to bolster and expand partnerships.When not on site, you will analyze data and gather qualitative feedback to address customer challenges and serve as an advocate for product enhancements. After the completion of a pilot, you will conduct a thorough evaluation and lead negotiations for extended contracts.