Customer Success Manager at 9fin | London

Join 9fin as a Customer Success ManagerAt 9fin, we are revolutionizing the global debt markets with our cutting-edge AI platform, harnessing the world’s largest asset class valued at over $145 trillion. We recognize that the debt markets, while expansive and vital, often rely on outdated systems characterized by fragmented data and manual processes. Our mission is to transform this landscape with an integrated platform that centralizes proprietary credit data, comprehensive analysis, and high-value workflows across international markets.Our platform is trusted by over 300 prestigious institutions worldwide, including leading banks, asset managers, private equity firms, law firms, and advisory firms. As we experience rapid growth, particularly in the US market, we are proud to maintain exceptional client retention rates, driven by our deep integration into client workflows.We are at a crucial turning point in our journey. With a validated product-market fit and robust global demand, 9fin is on the path to becoming the leading platform for debt markets globally.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing client relationships and boosting revenue by optimizing client workflows. This newly established Customer Success function will work closely with our Account Management team, innovating collaborative strategies to enhance our partnerships with clients.Your focus will be on ensuring clients fully comprehend our product offerings and are motivated to maximize their use of the platform, utilizing data-driven strategies for effective communication.Collaboration with various teams is essential to implement strategies for increased platform usage, improve our user-friendly products, and deliver an outstanding customer experience.This unique position requires a commercially savvy individual capable of developing a high-performing strategy from the ground up, tailored to specific projects throughout the customer lifecycle.Join a dynamic and ambitious team in a rapidly expanding company, servicing the largest financial market globally, and take your sales career to the next level!

About 9fin9fin is an innovative AI platform that revolutionizes global debt markets, which represent the largest asset class exceeding $145 trillion.The debt market is extensive, critical, and global; however, it is often hindered by fragmented data, cumbersome PDFs, and outdated manual processes. 9fin addresses these challenges by offering a unified platform that consolidates proprietary credit data, in-depth analysis, and valuable workflows across international markets.Currently, 9fin supports over 300 prestigious institutions globally, including leading banks, asset managers, private equity firms, law firms, and advisory services. Our business is experiencing rapid growth, particularly in the US, with exceptional retention rates driven by extensive workflow integration.We stand at a pivotal moment in our journey. With validated product-market fit and robust global demand, 9fin is on a fast track to becoming the definitive platform for debt markets worldwide.The OpportunityBecome part of 9fin’s dynamic Data, Design, Product & Engineering team, freshly funded with $50M in Series B financing. We are assembling a world-class product team poised to lead the industry.With ten established product squads and plans for expansion, we seek a Senior Product Manager to guide one of our core teams based in London as we continue to cultivate an exceptional product organization.This role offers an exciting opportunity to influence the direction of a product and a company that is leveraging technology to transform the trillion-dollar debt capital market.

Role Overview 9fin is hiring a Technical Program Manager in London. This role leads complex technical projects from planning through delivery, working closely with teams across the business. The Technical Program Manager keeps projects on track, aligns them with company strategy, and ensures high standards throughout. What You Will Do Oversee technical projects that support 9fin’s goals Coordinate with engineering, product, and other teams to deliver results Maintain clear communication among stakeholders at every stage Guide projects through their full lifecycle, from kickoff to completion

About 9fin9fin is a pioneering AI platform that drives innovation in the global debt markets, valued at over $145 trillion. Our mission is to transform the fragmented landscape of debt markets, which often relies on disjointed data, PDFs, and outdated workflows. With our comprehensive platform, we centralize proprietary credit data, advanced analytics, and high-value workflows, streamlining processes across the globe.Currently, 9fin supports over 300 blue-chip institutions worldwide, including leading global banks, asset managers, private equity firms, law firms, and advisory firms. Our rapid growth, especially in the US, is a testament to our exceptional client retention rates driven by deep integration into their workflows.At this pivotal moment in our journey, we are poised to become the leading platform in the debt markets, with a proven product-market fit and strong international demand.The OpportunityAs a Product Marketing Manager, you will spearhead the go-to-market (GTM) strategies and execution for product launches, craft compelling sales enablement materials, conduct in-depth market research, and collaborate across departments to ensure the success of 9fin’s products. This role is perfect for a B2B SaaS marketing professional eager to enhance product adoption and refine messaging for innovative fintech solutions.What You'll Work OnEach day brings new challenges, but here are a few key responsibilities you will undertake:Design and implement GTM strategies for new product launches, ensuring alignment with overall business objectives and promoting collaboration among product, sales, and marketing teams.Produce sales enablement materials (such as presentations, case studies, battle cards, and one-pagers) to empower the sales team in effectively promoting our products.Conduct market segmentation analyses to identify target customer groups, customizing messaging and marketing strategies to meet their distinct needs and challenges.Articulate and share compelling product positioning that sets 9fin apart in the market and resonates with our target audiences.Stay updated on industry trends and competitive activities, providing insights that inform product development and marketing strategies.Work closely with customer success teams to enhance engagement, retention, and adoption through targeted campaigns and educational content.

About 9fin9fin is revolutionizing the global debt markets with its cutting-edge AI platform, catering to the world’s largest asset class valued at over $145 trillion.The debt markets are extensive, international, and essential, yet they are often hindered by disjointed data, PDFs, and manual processes. 9fin transforms this outdated framework by providing a unified platform that consolidates proprietary credit data, in-depth analysis, and streamlined workflows across global markets.Currently, 9fin supports over 300 prestigious institutions worldwide, including leading banks, asset managers, private equity firms, law firms, and advisory companies. Our rapid growth is marked by significant expansion in the US and an exceptional retention rate driven by extensive workflow adoption.We are at a pivotal moment in our journey. With a proven product-market fit and substantial global demand, 9fin is on the path to becoming the definitive platform for debt markets globally.What You'll Work OnYou will lead technical projects, defining and designing systems, swiftly creating proof of concepts, and collaborating closely with Product and our clients.Develop code and guide your team in delivering new service functionalities, implementing APIs, managing data routing/processing, and establishing automation mechanisms.Your primary focus will be on backend services and the web applications that support the 9fin platform.Assume a leadership role within project teams, conducting code reviews and mentoring junior developers, while also participating in early research and experimentation with new technologies to inform new features and products.Continuously enhance the 9fin codebase by automating, refactoring, and documenting when possible.Diversity is key: Our web platforms encompass a wide range of areas, including complex financial data modeling, environmental and energy data capture, integration of ML/AI prediction services, and data visualization and automation systems.Collaboration is vital: We form cross-functional teams for every project, incorporating the necessary domain expertise from 9fin in finance, law, and editorial. Your ability to convey complex projects to non-technical audiences will foster productive and efficient team collaboration.Developer Experience: By managing automated processes and enhancing the development environment, you will help improve the overall experience for developers.

About 9fin 9fin builds an AI-driven platform for the global debt markets, a sector valued at over $145 trillion. The company addresses challenges like scattered data, reliance on PDFs, and outdated manual processes by bringing together proprietary credit data, detailed analysis, and essential workflows in one place. More than 300 institutions worldwide use 9fin, including major banks, asset managers, private equity firms, law practices, and advisory groups. The company is expanding rapidly, especially in the US, and maintains high client retention through strong workflow integration. With growing demand and a product that fits market needs, 9fin aims to become the central platform for debt markets worldwide. Role Overview: Credit Analyst (London) The Credit Analyst role at 9fin covers a range of responsibilities: Analyze private company earnings, financial updates, and new deals as a generalist or sector specialist. Produce thematic research, trend reports, and sector-specific analysis. Use AI and business intelligence tools to automate workflows and enhance credit analysis. 9fin offers a generous budget for AI tools that match your expertise and improve your work. Build and maintain relationships with buyside investors and advisors to gather market insights. Support clients with questions about the platform and provide insights. Work closely with the product team to collect feedback and help shape improvements to the 9fin platform. What We Look For At least 2 years of experience in high-yield or leveraged finance markets, whether from the sell-side, buy-side, or a research firm. Strong communication skills, both written and verbal, with attention to detail.

About 9fin9fin is a cutting-edge AI platform revolutionizing the global debt markets, which represent the largest asset class exceeding $145 trillion.The landscape of debt markets is extensive, global, and essential, yet it often relies on disjointed data, PDFs, and manual processes. 9fin transforms this outdated infrastructure by providing a unified platform that consolidates proprietary credit data, in-depth analysis, and efficient workflows across international markets.Currently, 9fin empowers over 300 prestigious institutions worldwide, including leading banks, asset managers, private equity firms, law firms, and consulting advisors. The company is experiencing rapid growth, particularly in the US, with exceptional retention rates driven by robust workflow adoption.We are at a pivotal moment. With a validated product-market fit and strong global demand, 9fin is propelling towards becoming the definitive platform for debt markets globally.What You'll Work OnAs a Senior Backend Engineer on our Structured Credit team, you will contribute to the development of our market-leading CLO product and assist in the launch of a new vertical.Our team is dedicated to making a significant impact, leveraging technology to create value for the business. While we have overarching business goals, we enjoy the autonomy to define our team objectives and determine our success metrics. We uphold accountability and proactive behaviors such as ownership.Lead projects within a cross-functional team by defining and designing systems, building proof of concepts, and delivering new service functionalities—including APIs, data processing, and automation—while collaborating with Product and Clients.Engage in backend development and engineering primarily on the services and web applications hosted on the 9fin platform.Play a crucial role within project teams as a senior individual contributor, conducting code reviews, mentoring fellow developers, and participating in early research and experimentation with new technologies to provide insights for new features and products.Continuously enhance the 9fin codebase by seizing opportunities to automate, refactor, and document processes when it has the most significant impact.Work across diverse web platforms involving complex financial data modeling, intricate access control logic, environmental data capture, integration of ML/AI prediction services, and data visualization.

Join Our Team at 9finAt 9fin, we are revolutionizing the global debt markets with our cutting-edge AI platform, addressing a massive asset class valued over $145 trillion.Despite the extensive and critical nature of debt markets, they have historically relied on fragmented data sources, PDFs, and manual processes. Our innovative solution consolidates proprietary credit data, in-depth analyses, and efficient workflows, creating a unified platform for global market operations.Currently, more than 300 prestigious institutions, including leading global banks, asset managers, private equity firms, law firms, and advisory firms, utilize 9fin. Our rapid growth, particularly in the US market, is supported by an exceptional retention rate, driven by our comprehensive workflow adoption.We are at a pivotal moment in our journey, with strong product-market fit and a burgeoning global demand, positioning 9fin to become the leading platform for debt markets worldwide.Your Role and ResponsibilitiesCollaborate within a cross-functional team to design systems, create proof of concepts, and implement new features, including APIs, data processing, and automation, while working closely with Product and Client teams.Engage in development and engineering for backend services and web application tools within the 9fin platform.Act as a vital contributor in project teams by participating in code reviews, engaging with peers, and offering innovative ideas during research and experimentation with new technologies.Enhance the 9fin codebase by identifying opportunities for automation, refactoring, and documentation to increase efficiency.Work across a variety of web platforms, including financial data modeling, access-control logic, environmental data capture, integration with ML/AI services, data visualization, and automation systems.Foster collaboration and effective teamwork, engaging with domain experts from 9fin’s financial, legal, and editorial departments, and clearly communicating technical concepts to non-technical stakeholders.Benefit from a robust developer experience framework, featuring automated preview environments, feature flags, and well-maintained non-production environments, facilitating rapid iteration and feedback.

About 9fin9fin is at the forefront of revolutionizing global debt markets with its innovative AI platform, catering to an asset class worth over $145 trillion.Debt markets are extensive and critical yet often rely on disjointed data, PDFs, and manual processes. 9fin transforms this outdated infrastructure into a cohesive platform that consolidates proprietary credit data, in-depth analysis, and streamlined workflows across international markets.Currently, 9fin empowers teams at over 300 prestigious institutions globally, including major banks, asset management firms, private equity companies, law firms, and consulting agencies. As the business rapidly scales, especially in the US, it enjoys exceptional retention rates driven by robust workflow integration.We are at a pivotal moment in our growth journey. With a validated product-market fit and strong global demand, 9fin is on track to become the leading platform for debt markets around the world.The OpportunityWe are in search of a Senior Platform Engineer with a specialization in security to join our Platform team and take charge of our security framework across both our AWS environment and software development lifecycle.This is a hands-on position focused on creating secure-by-default systems rather than enforcing rigid processes. You will be responsible for designing and implementing security guardrails, tools, and patterns that enable our engineers to operate efficiently without sacrificing security.You will collaborate closely with engineering teams across the organization, as well as our Head of IT & Information Security, to prioritize and execute the most impactful enhancements to our security posture and facilitate our ongoing SOC 2 maturity.Your Responsibilities Will Include:Designing and implementing security guardrails within our AWS multi-account environment (IAM, networking, data protection, logging).Building and maintaining policy-as-code and infrastructure-as-code (Terraform) to enforce secure defaults.Enhancing our software supply chain security (dependency scanning, build integrity, secrets management).Integrating secure development practices into our engineering workflows (CI/CD, GitHub Actions, code review patterns).Driving visibility and detection through logging, monitoring, and alerting.Partnering with engineering teams to threat model new systems and ensure secure design from the outset.

About 9finAt 9fin, we are revolutionizing the global debt markets with our cutting-edge AI platform, which oversees a staggering asset class exceeding $145 trillion. Our mission is to eliminate the outdated practices that plague the debt markets—characterized by fragmented data, cumbersome PDFs, and inefficient manual workflows. We offer a cohesive solution by centralizing proprietary credit data, in-depth analysis, and streamlined workflows across various global markets.Today, 9fin is the trusted partner for over 300 leading institutions globally, including prominent banks, asset managers, private equity firms, law firms, and advisory firms. Our rapid growth trajectory, particularly in the US, is driven by exceptional client retention and deep integration of our workflows.We are at a pivotal moment in our journey, with a proven product-market fit and robust demand worldwide, propelling us towards becoming the leading platform for debt markets on a global scale.The OpportunityJoin our Sales Team, where you will play a vital role in nurturing client relationships and driving revenue by improving client workflows. In this position, you will focus on acquiring new clients while also enhancing existing accounts through cross-selling strategies. Collaboration with various teams is key to executing our sales growth strategy, enhancing our exceptional products, and delivering a premier customer experience.This is your chance to be part of a passionate, dynamic team within a rapidly expanding business that serves the largest financial market in the world, providing you with the opportunity to fast-track your sales career.What You’ll Work OnYour daily tasks will vary, but here’s a glimpse of what you will be involved in:Cultivating and managing strong relationships with a portfolio of key 9fin clients.Driving account growth and achieving a target of 125% net retention.Showcasing new features and products from the 9fin platform to clients.Participating in relevant industry conferences and events.Formulating pricing strategies to upsell and cross-sell additional 9fin products and services.Engaging with senior decision-makers and influencers at existing client organizations to identify future business and product opportunities.Maintaining accurate records of client interactions in our CRM system.

Join 9fin as a Senior AI Engineer!At 9fin, we are revolutionizing the global debt markets—an asset class worth over $145 trillion. Our cutting-edge AI platform is designed to streamline fragmented data, PDFs, and manual workflows, allowing firms to harness proprietary credit data and high-value workflows efficiently.Trusted by over 300 blue-chip institutions, including global banks and private equity firms, 9fin is experiencing remarkable growth, especially in the US market. As we scale rapidly, we are excited to invite innovative minds to join our team.The OpportunityOur Data Science team is on the rise, and we are seeking a dedicated Senior AI Engineer to enhance our AI applications across various products. Collaborate with top researchers and engineers to build large-scale AI systems while applying the latest advancements in machine learning, computer vision, and natural language processing. Every day will bring new challenges and opportunities to innovate!Your Day-to-Day:Craft generative AI applications tailored to intricate financial and legal workflows, utilizing state-of-the-art models to create practical solutions that streamline decision-making.Lead the end-to-end model development lifecycle, championing best practices while ensuring reproducible research and efficient model delivery.Collaborate with cross-functional teams to exchange ideas, tackle business challenges, and mentor peers.Convert complex challenges into clearly defined projects within our dynamic, startup-like environment.Embrace cutting-edge research and methodologies, fostering a culture of rapid iteration and improvement.Proactively share innovative ideas and work with the team and organization, pushing the bounds of AI adoption.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

9fin is looking for a Staff Engineer to join the team in London. This position centers on building scalable systems and advancing the company’s financial data analytics platform. Staff Engineers at 9fin help set technical direction and have a direct impact on product quality. Role overview This role involves both hands-on engineering and collaboration with peers. The work supports evolving data and user needs, with a focus on reliability and performance. What you will do Design and develop systems that handle increasing data volumes and user demands Collaborate with fellow engineers to strengthen analytics features Offer input that shapes product features and influences the customer experience Location This is an on-site role based in London.

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...

As a Customer Success Manager at Zip, you will be the driving force behind our customer satisfaction and retention efforts. You will engage with clients to understand their needs, provide solutions, and ensure they derive maximum value from our products. Your role will be pivotal in fostering long-term relationships that lead to customer loyalty and advocacy.

Accurx is looking for a Customer Success Manager to join the team in London (Shoreditch). The focus of this position is to build and maintain strong relationships with clients, making sure they see real value from Accurx’s healthcare software. What you will do Work closely with customers to learn about their goals and any challenges they face Provide support and advice that fits each client’s unique situation Assist organizations as they adopt and use Accurx products in their daily work Promote customer satisfaction and encourage long-term success with Accurx solutions Role focus This role centers on understanding client needs and ensuring they benefit fully from Accurx’s healthcare technology. Building trust and delivering practical support are key parts of the job.

Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.

As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.