Customer Success Manager, Ads Solutions

OpenAI is looking for a Customer Success Manager to support Ads Solutions in London, UK. This role centers on guiding clients to achieve strong outcomes with OpenAI’s advertising platforms. What you will do Build and maintain client relationships to ensure satisfaction with advertising solutions. Provide ongoing support to clients using OpenAI’s ad platforms. Share strategic advice to help clients improve the effectiveness of their ad campaigns. Location This position is based in London, UK.

As a Customer Success Manager at Comply, you will play a pivotal role in ensuring our customers achieve their desired outcomes while using our innovative compliance solutions. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring they receive maximum value from our services.Your responsibilities will include onboarding new clients, providing ongoing support, and proactively identifying opportunities for upselling additional services. You will collaborate closely with other teams, including sales and product development, to advocate for customer needs and influence product enhancements.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

Leap Legal Software is hiring a Customer Success Manager in London to help legal professionals get the most from our software. This position centers on building strong client relationships and supporting firms as they adopt and use our legal technology solutions. Role overview This role focuses on guiding clients to maximize the value of our products. By understanding each firm's needs, you will help them streamline workflows and improve daily operations with our technology. What you will do Support clients as they implement and use Leap Legal Software Identify opportunities for clients to improve their processes with our solutions Work closely with legal professionals to ensure satisfaction and effective product use Requirements Experience in customer success, account management, or a related field Strong communication and relationship-building skills Interest in legal technology and helping clients improve their operations

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

About the Role: The Senior Customer Success Manager - Digital Led will report directly to the regional Customer Success leader and serve as a vital point of contact for our customers after the sales process. As a subject-matter expert in LaunchDarkly, you will guide both new and existing clients through implementation and adoption phases. This role emphasizes engaging customers through 1:many outreach strategies and utilizing data analytics to connect with the right clients at the appropriate times. The ideal candidate is passionate about customer success, has experience managing a diverse customer portfolio, and is eager to contribute to the development of a leading Digital Led Customer Success team while delivering exceptional results. Key Responsibilities: Customer Onboarding: Utilize customer journey insights to identify those needing extra support during onboarding. Facilitate their engagement through 1:many marketing initiatives or provide personalized assistance to ensure successful activation. Risk Assessment and Mitigation: Employ data and product signals to proactively recognize potential risks. Devise both 1:many and individual strategies to mitigate these risks, collaborating with the account team to guide customers toward success. Technical Guidance: Maintain extensive knowledge of LaunchDarkly products and offer clients advice on best practices for implementation and adoption. Prescriptive Selling: Monitor customer progress against their key objectives and identify opportunities for upselling additional products and services to enhance the value of our solutions. Trusted Advisor: Quickly establish trust and provide strategic guidance to help customers maximize their investments in LaunchDarkly. Champion Development: Identify and nurture key advocates within customer organizations who actively endorse the value of LaunchDarkly, leveraging success metrics to secure executive sponsorship. Renewals and Expansion: Take ownership of the renewal forecasting process on a weekly basis, collaborating directly with customers, sales, and the deal desk to ensure timely execution of renewal agreements and to identify expansion opportunities. About You: Entrepreneurial Spirit: You are driven, proactive, and take ownership of your responsibilities, exhibiting a high level of urgency and initiative.

Role Overview Similarweb is hiring a Solution Business Manager for Search & Ads Intelligence in London, UK. This role shapes product direction and strengthens our position in the search and advertising intelligence space. What You Will Do Work closely with teams across the company to refine and expand our product offerings Apply deep knowledge of search and advertising intelligence to inform product strategy Develop and implement strategies that grow our market presence Optimize advertising solutions to address client needs Ensure our products continue to deliver value as client needs evolve Location This position is based in London, UK.

Join us in revolutionizing the hospitality industry!At Nory, we understand the challenges faced by the hospitality sector—thin margins, high waste, and stretched teams. That's why we created a comprehensive restaurant management system designed to streamline operations.Founded by Conor, who experienced the industry's pains firsthand after scaling Mad Egg in Ireland, Nory aims to eliminate the hassle of managing disparate systems, cumbersome spreadsheets, and endless paperwork. Our platform combines real-time data with AI-driven analytics to empower restaurant operators to enhance their profitability.With a recent Series B funding led by Kinnevik, we are rapidly expanding. Our team has grown to over 85 members across Ireland, the UK, Spain, and the US, and we are looking for a Scaled Customer Success Manager to elevate our Customer Success team.This role is based in London and requires 2-3 days per week in the office or onsite with customers in Greater London.Your RoleYou will spearhead the development of our Scaled Customer Success strategies, processes, and systems, ensuring our SMB customers derive maximum value from Nory without needing one-on-one management.Utilizing data-driven insights, you will craft, implement, and refine strategies to encourage platform adoption, customer satisfaction, and long-term retention. You will play a pivotal role in establishing a world-class Customer Success function.If you are passionate about analyzing data, creating scalable strategies like automated communications, training academies, knowledge bases, and webinars, and shaping the future of hospitality technology, we want to hear from you!Your ResponsibilitiesManage our global Scaled SMB customers, focusing on retention at scale.Leverage data to design and execute strategies that promote platform adoption, value realization, customer advocacy, and loyalty.Establish scalable processes and systems that facilitate effective delivery of Customer Success initiatives.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

Join Stripe as a Customer Success Manager, where you will play a pivotal role in ensuring our customers achieve their goals using our innovative payment solutions. You will work closely with clients to understand their needs, provide strategic guidance, and foster long-lasting relationships. Your expertise will help us drive customer satisfaction and success.

Who Are We?At Postman, we are the foremost API platform, serving over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. Our mission is to empower developers worldwide to craft an API-first world by simplifying the entire API lifecycle and enhancing collaboration—ultimately allowing our users to create superior APIs at a faster pace.Headquartered in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where our journey began. As a privately held company, we are supported by renowned investors like Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Explore more at postman.com or connect with us on social media via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our broader vision at Postman.The OpportunityAs our customer base experiences unprecedented growth, we are on the lookout for seasoned Enterprise Customer Success Managers to expand our business in the UK.In this role, you will lead post-sale strategy and engagement across a portfolio of named Enterprise accounts. Collaborating closely with your customers, you will co-create Joint Success Plans that detail key objectives, milestones, and success criteria. By partnering with our Solutions Architecture and Customer Education teams, you will facilitate impactful enablement programs designed to rapidly address critical challenges. Regular interactions with key stakeholders will allow you to assess the value they derive from our platform and identify new opportunities for growth.This position is ideal for a tech-savvy professional passionate about Customer Success. The perfect candidate will be a strategic thinker with a proven track record in nurturing customer relationships, accelerating adoption, expanding use cases, and achieving exceptional customer outcomes.

Location: Hybrid role based in London (Richmond, TW9). Expect to work from the office one or two days each week, depending on business needs. Kerv Group formed in July 2020 through the merger of five established companies. The group operates with a customer-first, cloud-first mindset, supporting clients as they pursue digital transformation. Kerv Experience, a key team within the group, designs and delivers cloud-based omnichannel solutions that help clients improve customer engagement. Customer Success Team This team works side by side with clients, guiding them through every phase of their partnership with Kerv. Team members focus on customer health, satisfaction, and long-term success, aiming to provide excellent service at every touchpoint. Building strong relationships and delivering measurable results are central to the team’s approach. What you will do Manage a portfolio of assigned customer accounts, serving as the main relationship contact. Drive retention and oversee renewals, ensuring accuracy and timely completion. Create and maintain customer success plans, identifying and following up on growth opportunities. Monitor customer health metrics and Net Promoter Score (NPS), collect feedback, and engage proactively to resolve concerns. Advocate for customers by ensuring their inquiries and requests receive prompt, effective responses. Share customer insights with internal teams, highlighting emerging risks and opportunities. Act as the escalation point for unresolved issues, coordinating with colleagues to resolve them quickly. Prepare regular reports, lead business reviews, and monitor renewal risks, satisfaction, and training needs. Work with Marketing to deliver timely, relevant content to customers.

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Role overview The Customer Success Manager for EMEA at hsi-1 acts as the primary point of contact for customers throughout the region. Based in London, this role centers on supporting clients, understanding their goals, and ensuring they gain lasting value from hsi-1’s products and services. Day-to-day work involves direct collaboration with customers to help them achieve successful outcomes. What you will do Develop and sustain strong relationships with clients to enhance their overall experience. Identify ways customers can use hsi-1’s products more effectively and recommend improvements. Collaborate with internal teams to address customer concerns and improve support processes. Lead onboarding and training sessions for new clients. Location This role is based in London, England, United Kingdom.

Join Attio and Revolutionize CRM for the AI Era!At Attio, we are on a bold mission to transform customer relationship management for the age of artificial intelligence. Our groundbreaking AI-native CRM solution is specifically designed for the most driven go-to-market teams. We recently celebrated a significant milestone with a $52M Series B funding round led by GV (Google Ventures), with contributions from Redpoint, Balderton, Point Nine, and 01A. Our dynamic team is passionate about tackling complex technical challenges, delighting users, and setting new benchmarks in the industry.About the RoleAs a key member of our Customer Success team, you will play an essential role in how we build and enhance customer value. You will help clients adopt Attio efficiently, integrate it seamlessly, and realize significant long-term benefits. With a blend of technical prowess and profound empathy, you will navigate teams through intricate use cases, provide insights that influence product development, and transform exceptional onboarding experiences into enduring success.Your ResponsibilitiesDevelop and lead tailored success plans for high-priority accounts, acting as both a trusted business partner and an expert product consultant.Create and implement strategies to assess customer health, and enhance adoption, retention, and upselling efforts on both individualized and scalable levels.Collaborate with fellow Customer Success Managers to generate innovative ideas, document best practices, and create reusable program templates to ensure consistency and scalability as we expand into new markets.Contribute to group-wide initiatives for secondary accounts through various channels including emails, workshops/webinars, office hours, and community engagement programs.Leverage data analytics to categorize customers based on usage patterns and demographic factors, delivering personalized resources tailored to each segment.Work alongside Sales Engineers, post-sales, and Support teams to develop content for scaled initiatives.Partner with marketing and product teams to enhance brand and activation messaging.Your QualificationsA minimum of 5 years of relevant professional experience, including at least 3 years in Customer Success or Account Management.A passion for customer advocacy and relationship-building, with a proven track record of driving customer success outcomes.

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

As a Strategic Customer Success Manager at Vanta, you will play a pivotal role in nurturing and expanding our client relationships. You will be responsible for ensuring customer satisfaction and driving value from our solutions. Your ability to understand client needs and coordinate with various teams will be essential in helping our customers achieve their compliance goals.We are looking for a passionate individual who can leverage their expertise to enhance customer engagement and retention. You will be tasked with developing success plans, conducting regular check-ins, and providing strategic insights that align with our clients' objectives.

If you are passionate about fostering customer relationships and ensuring client satisfaction, we invite you to join our dynamic team as a Customer Success Manager. In this role, you will be the key point of contact for our clients, helping them achieve their goals while maximizing the value they receive from our services.You will collaborate closely with various teams to address customer needs, provide insights, and advocate for their success. Your proactive approach and ability to build strong relationships will be essential in promoting customer loyalty and retention.

Join juicebox as a Customer Success Manager, where your passion for customer satisfaction will drive our success. In this pivotal role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and support. Your keen understanding of customer needs will help us foster long-term relationships and enhance customer loyalty.