Customer Operations - Pensions Executive

About MoneyboxAt Moneybox, we strive to empower individuals to enhance their lives. Our core belief is that wealth is not just about money; it encompasses the freedom, opportunities, possibilities, and peace of mind that come with financial security. As an award-winning wealth management platform, Moneybox assists over 1.5 million users in building their wealth through various stages of life, whether it involves saving, investing, purchasing their first home, or planning for retirement.Job Overview Managing pensions is a critical financial decision that can often seem overwhelming and complex. At Moneybox, our mission is to simplify this process and guide our customers towards achieving their financial aspirations. As a key member of the Pension Operations Team, you will play an essential role in instilling confidence in our customers regarding their retirement plans. Your responsibilities will include onboarding new pension customers and providing support to our existing clientele, ensuring that every individual, regardless of their pension journey stage, has an exceptional experience. This role extends beyond merely facilitating transfers accurately and efficiently; it's about ensuring our customers feel valued, informed, and enthusiastic about their financial futures with Moneybox. You will address customer inquiries, coordinate with pension providers, and collaborate with the Retirement Team and other departments to resolve issues and implement improvements. This position embodies the essence of Moneybox: exceptional operations delivered with a personal touch.

Pension Insurance Corporation (PIC) is dedicated to safeguarding retirement incomes through meticulous risk management and outstanding asset and liability management, complemented by exemplary customer service. Our mission is to ensure the timely payment of pensions to our current and future policyholders. We realize this mission by establishing strategic objectives across the company and nurturing a healthy culture rooted in our PIC Values: Resilient, Adaptable, and Loyal.Role OverviewWe are seeking a dynamic Pension Services Third Party Administration (TPA) Manager to join our Customer Operations team. This pivotal role requires strong collaboration with Risk, Legal, Transitions, Finance, and our external third-party administrators to secure their support and implement improvements to our systems, processes, and technology.You will leverage your expertise in Customer Operations to enhance our services and deliver favorable outcomes for our policyholders.Your contributions will drive business results related to capital, profitability, brand reputation, and stakeholder satisfaction, ensuring consistent positive experiences for our policyholders, shareholders, and Trustees.Our company values are integral to the performance of every role.Key Responsibilities of the Pension Services TPA Manager within Customer OperationsLead the Pension Services TPA Team, ensuring effective governance and oversight of Third Party Administration partners (TPAs), while supporting the Pension Services Technical Manager to maintain high standards of governance over Buy-In Scheme Trustee Administrators.Act as the line manager for direct reports, including setting objectives, managing performance, planning personal development, and overseeing productivity and quality outcomes.Oversee TPA partners' work pipeline to ensure adherence to KPIs and SLAs, maintaining high quality across complex pension processes, regulatory inquiries, DSARs, pension increases, overpayment controls, high-value payments, and trustee reporting, while identifying training needs and process enhancements.Collaborate closely with internal teams (Transitions, Actuarial, Payroll, and Implementations) to establish robust processes and scheme knowledge ahead of Buy-In administration transfers to TPA partners.Assist in forecasting and planning for new scheme administration transfers to TPA partners in partnership with the Pension Services Oversight Manager.Identify and orchestrate technical and scheme-specific training to ensure team readiness for Buy-In Under Admin/Buy-Out transitions to TPA partners.Coordinate general technical support, training, and complex query resolution for the Pension Services Oversight team and TPA partners.Provide ongoing technical support and resolve complex queries for our TPA partners, fostering strong collaborative relationships.

Join our dynamic change team at Pension Insurance Corporation Limited (PIC) as a Project Manager, where you'll spearhead and execute projects with third-party administrators in the pensions and software sectors. This pivotal role requires exceptional leadership, outstanding communication skills, and a track record of effectively managing external vendors to drive successful project outcomes.Key Responsibilities:Oversee the complete delivery lifecycle of assigned projects.Engage with essential stakeholders to ensure business expectations are met.Provide regular updates and status reports to the PMO in alignment with project and change function requirements.Lead the definition of project objectives, establish target models, and finalize deliverables while managing risks and issues effectively.Create and maintain detailed project plans, outlining key milestones, decision points, and resource needs.Manage both internal and external resources within a multi-workstream environment.

Pension Insurance Corporation (PIC) is committed to providing secure retirement incomes through meticulous risk management, superior asset and liability management, and outstanding customer service. Our mission is to ensure that we fulfill the pension promises made to our current and future policyholders. We achieve this by establishing strategic company-wide objectives and fostering a robust culture rooted in our PIC Values: Resilience, Adaptability, and Loyalty.As an Actuarial Analyst, you will embark on a dynamic journey through our Finance department, engaging with diverse teams via our rotation program. You will begin your rotation in the Actuarial Reporting team, gaining invaluable experience and insights into various aspects of our finance operations. Moreover, we are dedicated to supporting your professional growth as you pursue your actuarial qualification with the Institute and Faculty of Actuaries (IFoA).Your Key Responsibilities:Assist in the preparation of internal monthly reports and analyses, including year-end and half-year reports.Contribute to the development of information used in hedging, forecasting, and planning.Identify and implement enhancements to the reporting processes.Ensure adherence to controls and reviews, promptly addressing any issues with senior team members.Maintain up-to-date documentation.Support the Head of Actuarial Reporting with ad hoc actuarial investigations and projects as required.Following your time in the Actuarial Reporting team, you may rotate through various teams, including Automation & Insight, Capital, MA and Investment Business Partnering, Stress and Scenario Testing, Actuarial Modelling & Data, Financial Planning and Analysis, and Origination Business Partnering.

Pension Insurance Corporation (PIC) is dedicated to ensuring secure retirement incomes through exceptional risk management and proficient asset and liability management, complemented by outstanding customer service. We are committed to fulfilling our mission to provide pensions for our current and future policyholders by establishing strategic objectives across the company and fostering a culture rooted in our core values: Resilience, Adaptability, and Loyalty.We are seeking a Debt Origination Associate to join our PIC Capital department, which is part of our broader private asset origination business operating in multiple private markets.The Debt Origination team plays a vital role in our business's success by sourcing, structuring, and investing in off-benchmark investment grade debt, with over £12 billion invested in the last decade across sectors such as structured finance, social housing, higher education, infrastructure, renewable energy, and various public sectors.In this dynamic role, you will assist in the origination and execution of investment-grade private debt opportunities across diverse sectors, with a particular emphasis on Public Finance and Corporates.Key Responsibilities of the Debt Origination Associate:Assist in sourcing, analyzing, pricing, and structuring investment-grade private debt opportunities across various sectors compatible with an insurance company's long-dated liabilities, focusing primarily on Public Finance and Corporates.Conduct comprehensive financial analysis and due diligence on potential investment opportunities under the guidance of senior team members. This involves initial deal screening, assessment of key risks and mitigation strategies, pricing and relative value analysis, financial performance review, and evaluation of commercial terms and legal documents.Prepare in-depth credit papers that incorporate the analysis and due diligence performed, outlining the investment rationale, and present these findings to Credit and Investment Committees with oversight from senior colleagues.Collaborate with internal stakeholders, including Credit Research, ALM, Market Solutions, Legal, Risk, Responsible Investing, and Finance Actuarial, ensuring their involvement in new deals and a comprehensive understanding of investments.Support the review and scrutiny of all pertinent due diligence documentation to ensure the transaction risks are well-documented and understood.Stay informed about industry trends, market developments, and regulatory changes in the private debt sector by attending industry seminars and sharing relevant articles.Collaborate with the broader Debt Origination function on live transactions.

Join our innovative team at Netcompany1 as a Technical Lead - Pensions. In this pivotal role, you will spearhead technical projects, ensuring the delivery of high-quality solutions within the pensions domain. You will collaborate with cross-functional teams, driving technical excellence and mentoring junior staff. Your leadership will be crucial in shaping the technical direction of our projects and ensuring compliance with industry standards.

Join Capco as a Management Consultant specializing in Life & Pensions. In this dynamic role, you'll leverage your expertise to provide strategic insights and solutions to our clients in the financial services sector. Collaborate with a talented team to drive transformation projects and help clients navigate the complexities of the industry.

Role overview Allica Bank seeks a Pensions & Trusts Associate Manager to support the management of pension schemes and trust operations. Based in the London office, this position centers on upholding regulatory compliance, refining processes, and delivering consistent, high-quality service to clients. Key responsibilities Supervise daily operations for pension schemes and trust accounts Track compliance with all relevant regulations and internal policies Spot and implement ways to streamline procedures and boost efficiency Collaborate with clients to resolve inquiries and maintain strong service standards Location This role is located at Allica Bank’s London office.

About the Role Legal & General is hiring an Actuarial Manager – Pension Risk Transfer Pricing based in London. This position leads pricing strategies for pension risk transfer products and oversees their execution. The role ensures all pricing activities meet regulatory standards and internal policies. Key Responsibilities Develop and implement pricing strategies for pension risk transfer solutions Lead the execution of pricing processes Maintain compliance with relevant regulations and internal guidelines Contribute to the ongoing development of pension risk offerings Apply actuarial techniques to support financial performance Location London

Pension Insurance Corporation (PIC) secures retirement incomes by managing risk, assets, and liabilities for policyholders. The company is committed to meeting pension promises with a focus on clear objectives and a culture shaped by resilience, adaptability, and loyalty. Role overview The Actuarial Policy Data Management Analyst will be part of the Policy Data Management (PDM) Team. This group integrates new business into PIC’s operations and ensures the accuracy of policy data. The role involves close collaboration with stakeholders, including third-party administrators, Finance Actuarial, and Reinsurance Operations, to validate and maintain data that supports business processes. Key areas of focus Work with stakeholders to improve systems, processes, and technology. Use insights from onboarding new pension schemes and reinsurance treaties to strengthen the PDM system and its value for policyholders. Deliver outcomes that support capital, profitability, and reputation, ensuring satisfaction for policyholders and internal teams. Demonstrate PIC’s values in daily work and interactions. Main responsibilities Onboard pension schemes and treaties by analyzing benefit structures, reconciling data, and reviewing calculations. Support quarterly data updates by preparing and analyzing calculation results. Identify and resolve data issues with third-party administrators and other stakeholders. Manage file delivery issues with third-party administrators. Set up scheme and treaty details in the PDM system for the New Business Modelling team. Respond to queries from experienced actuaries, performing detailed analysis of PDM system data. Draft, review, and maintain procedure guides for PDM processes. Identify and resolve issues related to Policy Reference Numbers. Review Policy Reference Numbers and statuses for new treaties added to the LISA reinsurance database. Location: London, England, United Kingdom

Join a premier consultancy in the heart of London’s West End as an Executive Assistant, offering a competitive salary of up to £45,000 plus benefits.Role: Executive AssistantSalary: Up to £45k + Benefits, conveniently located near Oxford CircusCompany: Specialist in pension advisory servicesEstablished in 2007, Office Collective is an independent strategic adviser dedicated to assisting corporations with intricate pension challenges. Our team comprises two Founding Partners, several specialists in actuarial, investment, and covenant, along with a CTO focused on innovative digital solutions for the pension sector.This role presents an exciting opportunity for a driven individual seeking to thrive in a successful and expanding consultancy. The ideal candidate will provide comprehensive administrative support to the Directors and the team, ensuring the highest level of service at all times.

Are you passionate about making a significant impact in the field of education? Join MyTutor, the UK's premier online one-on-one tutoring platform, proudly part of the IXL Learning family. Our mission is to enhance educational experiences for everyone, and we are currently seeking dedicated Customer Operations Executives to provide outstanding support as we expand our services.This pivotal frontline role is integral to our Customer Operations team. You will assist parents, students, tutors, and schools through live communication channels including phone, email, and chat. In addition to daily customer support tasks, you will take ownership of customer issues, help streamline our operations, and deepen your expertise in the role over time.This position is based in our vibrant London office located on Old Street. You will have the flexibility to work from home one day a week, with a schedule that includes weekdays and a mixture of weekend shifts (typically one weekend day per month).Early Shift: 8am - 5pm | Monday-Friday (usually one week a month)Day Shift: 9am - 6pm | Monday-FridayLate Shift: 10am - 7pm | Monday-Friday (usually one week a month)Weekend Shift: 9am - 5pm Saturday (usually one weekend shift per month)We are particularly interested in candidates who are open to working Saturdays as one of their five working days.

Duffel is building infrastructure and tools to simplify travel for individuals and companies alike. The team’s mission is to make travel systems easier to use and more reliable. Supported by investors including Y Combinator, Benchmark, Blossom, Index Ventures, and Kima Ventures, Duffel focuses on improving the travel experience for airline passengers around the world. Role overview The Partnerships Operations Executive, based in London, plays a key part in Duffel’s global supply strategy, especially across airlines and new travel sectors. As Duffel expands its supplier network, this role ensures operational coordination and commercial accuracy. Daily work centers on keeping partnerships organized, transparent, and functioning smoothly. What you will do Performance reporting: Prepare and manage regular supplier performance reports for airlines, hotels, and other travel partners. Commercial oversight: Track commission structures, incentives, and contract terms to keep internal records up to date. Operational support: Coordinate tasks that help maintain efficient operational workflows. Requirements Experience: 2-4 years in travel partnerships, commercial operations, or airline account management. Industry knowledge: Familiarity with airline distribution systems (GDS and NDC) is a strong advantage. Data skills: Comfortable working with performance data, commercial reports, and commission models. Attention to detail: Careful and proactive in both strategic and routine tasks. Communication: Confident working with external partners and internal teams in a startup environment. Location This role is based in London, United Kingdom.

Join PA Consulting Group as a Managing Consultant specializing in Financial Services, focusing on Wealth and Asset Management (WAM) or Life & Pensions. In this pivotal role, you will leverage your expertise to drive innovative solutions and enhance client satisfaction within the financial sector.Your responsibilities will include leading project teams, developing strategic initiatives, and fostering client relationships that ensure the successful delivery of our consulting services.

Role Overview Legal & General is hiring an Actuarial Analyst focused on Pension Risk Transfer Pricing in London. This position centers on evaluating and pricing pension risk transfer solutions. The analyst will work alongside senior actuaries to shape strategies that align with client needs. What You Will Do Assess data to support pension risk transfer pricing decisions Collaborate with senior actuaries on solution design and strategy Contribute to the execution of pension transfer pricing projects What You Bring Strong analytical skills Interest in actuarial work and pension risk transfer Desire to develop expertise in the actuarial field Location This role is based in London.

Pension Insurance Corporation (PIC) is dedicated to providing secure retirement incomes through expert risk management and outstanding asset and liability management, complemented by exceptional customer service. Our mission is to ensure the pensions of our current and future policyholders are paid reliably.We are excited to announce an opening in our Origination department for the position of Head of Transition Programme Management. This newly established role is integral to our Transitions function, responsible for overseeing the management and execution of transition projects for our clients. The position focuses on implementing efficient project management processes, adhering to high standards of governance, and ensuring cost reduction and risk mitigation while maximizing value across the organization.This role requires building and nurturing strong relationships with stakeholders at all levels, including key internal departments such as Operations, Origination, Finance, IT, and Risk Management, as well as external parties including Administration and Legal teams. Your efforts will be crucial in ensuring that transition processes meet our commitments to clients and add quality to our operations.You will collaborate closely with our Co-Heads of Transition Management to drive effective business outcomes related to systems, processes, and technology enhancements, ensuring that our brand reputation and market position are continually strengthened.Key Responsibilities:Programme Leadership: Lead and manage a programme with multiple concurrent client-facing transition projects, ensuring seamless delivery and oversight.Project Governance: Develop and uphold robust project governance frameworks, including reporting and documentation, in alignment with internal standards.Escalation Management: Serve as the primary escalation contact for clients and transition managers, providing professional and responsive service to meet or exceed expectations.Planning and Scheduling: Supervise comprehensive programme planning, project scheduling, and resource allocation to ensure timely delivery across all workstreams.Budget Management: Oversee the overall programme budget (multi-million pounds), including tracking individual project costs, forecasting, and reporting to ensure financial accountability.Stakeholder Management: Work collaboratively with internal stakeholders and external partners to align project objectives with available financial and human resources.Risk and Issue Management: Proactively identify and manage programme risks and issues, ensuring effective mitigation strategies are in place.

Join our dynamic PIC Change Delivery team as a skilled Project Manager specializing in Finance transformation. This pivotal role will place you at the center of finance-related projects, where you will lead high-impact, outcome-focused changes within complex financial reporting, actuarial, and regulatory frameworks.The ideal candidate will possess a proven background in finance transformation projects, including expertise in IFRS17, actuarial model modifications, finance system implementations, and regulatory reporting. You will demonstrate exceptional governance skills, meticulous follow-through, and superior stakeholder engagement.In collaboration with finance leaders, actuarial teams, external vendors, and consulting partners, you will drive changes that are well-managed, sustainable, and aligned with PIC’s strategic goals.

Join Octopus Electric Vehicles as a Customer Operations Specialist, where you'll provide outstanding service to our drivers throughout their electric vehicle leasing journey. As a key point of contact, you'll guide customers from their initial order to the return of their vehicle, ensuring a seamless transition to zero-carbon driving. Your expertise will transform complex logistics updates into comforting conversations, turning potential complaints into opportunities for glowing Trustpilot reviews. This hybrid role requires at least two days in the office each week, located in either London or Brighton.

Company Overview:Kody is an innovative and rapidly expanding Fintech company dedicated to transforming online payments and enhancing financial services for traditional businesses. Following the successful completion of our Series A funding, we are seeking a dynamic Customer Operations Manager to join our Customer team in London and support our growth trajectory.The ideal candidate will play a pivotal role in ensuring efficient operations and outstanding customer service for our clients. This position demands a blend of analytical aptitude, excellent communication skills, a foundational understanding of technology (or a willingness to learn), and a strong commitment to delivering exceptional support within a fintech context.Key Responsibilities:Customer Support: Act as the primary contact for customer inquiries, delivering timely and precise responses.Issue Resolution: Investigate and resolve client issues, escalating complex cases to the relevant team members when necessary to guarantee swift resolution.Onboarding Assistance: Guide clients through the onboarding process, assisting with the implementation and setup of our payment solutions while tackling any technical or operational hurdles.Training and Education: Facilitate training sessions and provide educational resources to clients, ensuring they fully grasp our products and services to effectively utilize our platform.Documentation and Reporting: Keep detailed records of client interactions, including inquiries, resolutions, and feedback. Produce reports on client activities and trends to inform decision-making and optimize processes.Relationship Management: Build and maintain robust relationships with clients, understanding their unique needs and proactively identifying opportunities to enhance their experience with Kody.Process Improvement: Collaborate with cross-functional teams to pinpoint areas for operational enhancement and execute solutions to streamline processes and boost efficiency.Compliance and Risk Management: Ensure adherence to regulatory requirements and internal policies, minimizing risk by following established protocols.Networking and Sales: Actively engage in the payments industry, cultivating contacts and opportunities for future growth.Qualifications:Proven experience in Product Support, Client Success, Customer Success, Account Management, or Customer Operations.Exceptional interpersonal skills with the capacity to communicate effectively and establish rapport with clients and internal stakeholders in multiple languages. Communication is crucial for this position.Strong problem-solving capabilities, with a keen attention to detail and the ability to think critically.

Customer & Partnerships Operations ManagerLocation: LondonEmployment Type: Full-timeWorkplace Type: In-office (4 days/week)Are you passionate about driving scalable commercial execution? Do you excel at the intersection of systems, data, and processes? Do you find joy in translating strategic initiatives into operational success? If this resonates with you, we would love to connect!About UsAt Modulr, our vision is to create a world where every business is empowered by embedded payments. We facilitate streamlined payment solutions for businesses ranging from SMEs to large enterprises across the UK and Europe, enabling them to efficiently manage their funds through a variety of payment methods, accounts, and card products. To learn more about our mission and culture, visit our website and our careers page.Your ResponsibilitiesLead the operational management for the Account Management and Partnerships Teams.Serve as a Revenue Operations business partner to both teams.Develop and maintain scalable and efficient operational processes.Support the design and implementation of commission plans.Oversee the internal exception process for revenue reductions affecting customers.Conduct weekly reviews of deals with the team to ensure pipeline health and report updates to leadership and FP&A.Establish operational processes for the newly formed Partnerships Team.Create and manage comprehensive reports and dashboards for the Account Management and Partnerships functions.Model partnership programs to drive revenue growth and profitability.Optimize Salesforce and Partner Relationship Management (PRM) tools for enhanced reporting and efficiency.Continuously assess end-to-end processes for opportunities for efficiency and automation.Implement renewal management processes and provide modeling for significant strategic renewals.Deliver Go-To-Market reporting to commercial leadership for Account Management and Partnerships.Collaborate with the broader Revenue Operations and Commercial teams on Go-To-Market projects.Who You AreQualifications:A commercially focused individual with an operational mindset.Demonstrated experience supporting commercial teams in similar roles.