Join Our Ambitious Team to Shape the Future of Running TrainingAt Runna, we empower everyday runners to achieve their goals through our cutting-edge app, offering exceptional training, coaching, and a vibrant community for all levels—from improving your 5K time to preparing for your first marathon.With rapid growth following our recent $6.5M funding round in November 2023, led by JamJar and supported by Eka Ventures, Venrex, and Creator Ventures, we are on an exciting journey. In 2024, we were honored as one of three global finalists for Apple's iPhone App of the Year and were acquired by Strava in 2025!Our vision is bold: to become the premier global training platform for millions of runners worldwide. We seek passionate individuals to help us create something impactful, especially now with Strava's support propelling our mission forward. The Team You’ll Be Part Of:We are on the lookout for a Customer Experience Content & AI Knowledge Specialist to take charge of Runna’s Help Centre and knowledge management processes within our Customer Experience team.In this role, you will ensure that customers can quickly access clear and accurate information and that our AI systems are supported by well-organized, reliable knowledge. You will set the benchmarks for our published content, ensure its relevance, and develop a knowledge infrastructure that enhances the customer experience.Your Responsibilities:Oversee the Help Centre’s App & FAQ section comprehensively—focusing on information architecture, searchability, content quality, and ongoing enhancements.Craft, refine, and update content that enables customers to confidently self-serve, ensuring clarity, empathy, and excellent support outcomes.Implement streamlined governance to maintain content accuracy as our product evolves (including ownership, review cycles, verification processes, and change alerts).Prepare knowledge to be AI-ready—organize and manage content so that our AI tools can efficiently retrieve and deliver accurate responses.Utilize feedback mechanisms (search queries, contact reasons, article ratings, AI escalations, and agent feedback) to identify gaps and prioritize high-impact improvements.

Join Synthesia as a Knowledge & Enablement Specialist, where you'll play a crucial role in empowering our teams and clients with the knowledge and tools they need to succeed. In this dynamic position, you will collaborate with cross-functional teams to develop and implement enablement strategies that enhance our product offerings and improve overall customer experience.

We are seeking a talented Contract Content Designer specializing in AI for an exciting 3-month initial contract, with an immediate start date.Position: Content Designer: AI SpecialistWork Schedule: 2 days per week based in London, Victoria.Key Responsibilities:Setting AI Content StandardsEstablish metadata, taxonomies, and schemas that enhance AI retrieval, RAG pipelines, and vector search capabilities.Design and document content standards tailored for conversational, generative, and AI-enhanced user experiences.Collaborate with CMS teams to sustain scalable content models optimized for automation and machine comprehension.Create modular, atomic content that AI systems can compose, repurpose, or personalize.Leading Personalization EffortsAssist business initiatives that investigate how personalization strategies can boost product conversion rates.Investigate AI integrations with experimentation tools (e.g., Kameleoon) to facilitate data-driven personalization.Advancing Content CreationDevelop and evaluate AI-driven writing workflows utilizing LLMs, copilots, and automation tools.Enhance writing, editing, summarization, localization, and content transformation processes while ensuring quality and compliance.Generate reusable templates, frameworks, and patterns for scalable AI-generated content.Formulate effective prompt strategies and content rules to guarantee safe, precise, and brand-aligned outputs.Conduct experiments comparing human, AI-assisted, and hybrid content generation methodologies.Set quality and safety benchmarks (tone, accuracy, bias, fallback behavior).Essential QualificationsPortfolio required: Please provide case studies/examples that demonstrate the impact of AI-driven content solutions.7+ years of experience in Content Design, UX Writing, or Content Strategy.Proficient hands-on experience with LLMs/AI tools for content creation and workflow optimization.Capability to design prompts, templates, and structured content formats.Experience in writing for AI-driven products (e.g., assistants, generators, intelligent workflows).Familiarity with headless CMS and API-driven content systems.Knowledge of responsible AI practices, bias mitigation, and safe content design principles.Strong understanding of metadata, taxonomies, schemas, and structured content models.Adept at balancing human oversight with AI automation.Excellent cross-functional collaboration skills (engineering, data science, research).Desirable SkillsExperience with RAG systems, vector databases, or knowledge graphs.Familiarity with prompt evaluation frameworks and model assessment.Basic understanding of machine learning concepts.Equal Opportunities StatementWe are an equal opportunity employer and warmly welcome applications from all qualified individuals.

Join our dynamic team at Synthesia as a Senior Knowledge & Enablement Specialist. In this pivotal role, you will be responsible for empowering our teams with the knowledge and tools they need to excel. You will design and implement training programs that enhance performance and foster a culture of continuous learning.

Join Our Dynamic Team as a Customer Support Engineer At Contentful, our Customer Support Engineers are crucial in guiding customers through the journey of creating stunning websites, applications, and digital experiences using innovative technologies. You will work closely with developers from various organizations, assisting them in overcoming challenges from scaling their projects to initiating new integrations. Through our ticket-based support system, you will diagnose and delve into Contentful-related issues, providing solutions and escalating critical matters to our Engineering team when necessary. By doing so, you empower our large clientele, who depend on Contentful for their public websites, mobile applications, and other essential business functions, ensuring their success.

Role overview Quince is seeking a Customer Experience Specialist to join the team in the United Kingdom. This position centers on supporting customers, addressing their needs, and ensuring a smooth experience with Quince’s products and services. Specialists engage directly with customers, answer questions, and help them find solutions. What you will do Communicate with customers to resolve inquiries and provide accurate information Listen carefully to concerns and offer solutions that leave customers satisfied Strive to make every customer interaction positive and memorable Contribute to Quince’s commitment to outstanding service Requirements Strong communication and listening skills Empathy and patience when working with customers Interest in customer service Motivation to help improve the customer experience at Quince

Artsy is seeking a passionate Senior Customer Experience Specialist to enhance our customer interactions and drive satisfaction. In this pivotal role, you will be responsible for analyzing customer feedback, developing strategies to improve our services, and ensuring our customers have the best possible experience with our platform.

We are seeking a dynamic and experienced Knowledge Manager to join our innovative team at Multiverse in London. As a Knowledge Manager, you will play a pivotal role in capturing, organizing, and disseminating knowledge throughout the organization. Your expertise will help ensure that our team has access to the most relevant information, enhancing our collaborative efforts and driving our mission forward.

Role Overview Kaplan International Pathways is hiring a Content Specialist for a fixed-term contract through March 2027. This hybrid position combines remote work with time at our office near London Bridge. The role is full time (37.5 hours per week). What You Will Do Create and adapt marketing content for a range of platforms. Work closely with teams across the business to deliver content that supports campaign goals and product positioning. Ensure all materials reflect the brand’s tone and enhance the customer experience. Use performance data and feedback to refine and improve your work. Contract Details Reference Number: JR254572 Location: Hybrid (home and London Bridge office) Working Pattern: Full time, 37.5 hours per week Contract Type: Fixed Term (until March 2027) Number of Roles: 1 Salary: £36,500 per annum plus potential 10% bonus Learn More For the full job description, view this document or copy and paste https://tinyurl.com/ka8db8ah into your browser.

Role Overview Treatwell is looking for a Dutch-speaking Customer Experience Specialist to join the London team. This role serves as the first point of contact for both customers and salon partners, handling phone calls, emails, and chats. The position covers a range of topics, from software support to resolving service questions. Customer Experience Specialists report to the Team Lead and work in an international environment, with shifts available up to 40 hours per week, Monday through Friday. What You Will Do Provide thoughtful and efficient support to customers and salon partners across all channels. Use Salesforce and Slack to track information and communicate with team members. Resolve issues and help facilitate positive conversations between customers and salons. Handle a variety of inquiries with confidence and professionalism. Advise salon partners and support their business growth, developing your commercial skills along the way. What We Look For Fluent communication skills in Dutch and English, both spoken and written. Additional language skills (French or German) are an advantage. Strong attention to detail and the ability to work efficiently. Organized and able to plan your day to meet targets. Available to work Monday through Friday. Positive attitude and a proactive approach to responsibilities. About Treatwell Treatwell is a team of 800 people across Europe, offering advanced salon software connected to Europe’s largest booking platform. With partnerships spanning over 50,000 salons in 13 countries and more than 8 million bookings processed each month, Treatwell continues to drive digital change in the hair and beauty industry. Benefits Work for a mission-driven company focused on transforming the beauty industry across Europe. 28 vacation days, plus public holidays. Monthly £40 Treatwell voucher. Attractive pension scheme and comprehensive parental leave policy. Support for career development.

Join Contentful as a Senior Backend Engineer specializing in our cutting-edge AI Platform. In this pivotal role, you will architect and develop robust backend systems that support our innovative AI solutions. Collaborate with a dynamic team of engineers and data scientists to design scalable APIs and enhance our platform's capabilities.

About the Role and TeamAt Bumble, we are dedicated to fostering a world where relationships are healthy, equitable, and rooted in kindness, respect, and authentic connections. Our Customer Experience & Trust team embodies this mission by ensuring that every interaction on our platform is safe, supportive, and reliable. As an Operations Specialist focusing on AI Enablement, you will be instrumental in enhancing the quality of our AI-driven customer interactions. Your contributions will ensure that our AI support agents reflect Bumble's principles of empathy, inclusivity, and precision, delivering prompt and high-quality assistance to our community. Join our passionate global team that merges product insight with a steadfast commitment to people-first design. Together, we will redefine how technology, particularly AI, can foster trust and care at every user interaction.

About the OpportunityAs a Customer Success Manager for EMEA at Contentful, you will engage directly with our customers across the EMEA region to ensure they derive maximum value from our platform. In this role, you will serve as a trusted advisor, guiding clients towards achieving their technical and business objectives while fostering retention and growth for Contentful. Your collaboration with our sales, partnerships, and professional services teams will be pivotal in amplifying customer feedback to our internal teams.This position is slated to commence in our financial Q4, and we are eager to connect with candidates who can potentially start between November and December.Your ResponsibilitiesDevelop and maintain strong relationships across a diverse portfolio of approximately 25-30 enterprise accounts, embodying the role of a trusted advisor.Guide new customers to align and meet value expectations from the outset.Understand and prioritize customer needs with Contentful, capturing and communicating KPIs and outcomes along a defined path to success.Promote product adoption, enhance customer satisfaction, and influence customer health scores positively.Conduct effective customer Business Reviews aligned with customer-defined goals.Proactively identify and mitigate risks within your portfolio.Lead renewal discussions with Contentful's most significant and strategic clients.Confidently negotiate pricing and contract terms with procurement teams in top Fortune 20 companies.Ensure timely renewals and provide accurate forecasts to leadership on a weekly basis.Design and implement customer close plans for renewals.Translate customer insights into actionable feedback for our product and go-to-market teams, tracking progress in collaboration with product managers.Be prepared to travel approximately 25% annually for customer onsite meetings.

About the RoleWe are on the lookout for a dedicated and skilled Content & Community Specialist to enhance our vibrant team at getwingapp. This pivotal role will focus on boosting engagement and accelerating growth within our B2B SaaS community of users and stakeholders. Utilizing your mastery in content creation and community management, you will forge robust, meaningful connections that amplify our brand visibility and cultivate a loyal customer base.Our ideal candidate flourishes in fast-paced settings and boasts a proven history of crafting compelling content strategies that speak to B2B audiences. Your responsibilities will include the creation, curation, and management of content across diverse platforms, as well as nurturing our online community to keep it lively and engaged.

Join Contentful as a Strategic Alliances Manager, where you will play a pivotal role in forging and nurturing key partnerships that drive our business forward. Your expertise will contribute to developing strategic initiatives that enhance our market presence and value proposition.

About UsHarmattan AI is at the forefront of defense innovation, crafting autonomous and scalable defense systems. With a recent $200 million Series B funding round, which elevated our company valuation to $1.4 billion, we are on an exciting growth trajectory, expanding our teams to deliver mission-critical solutions to allied forces.Our core values drive us: we are committed to developing technologies that make a tangible impact, excelling in our endeavors, setting ambitious goals, and tackling the most challenging technical issues head-on. We thrive in a rigorous environment that demands ownership and meticulous execution.About the RoleWe are in search of a Senior Product Marketing Content Manager to spearhead the creation and execution of mission-centric marketing content at Harmattan AI. This role involves translating complex defense technologies into authoritative materials tailored for government clients, military personnel, and industry partners. Working collaboratively across Product, Engineering, and Sales teams, you will ensure our solutions are communicated with clarity, credibility, and strategic impact.ResponsibilitiesDrive the creation of product marketing content that highlights technical excellence and mission relevance.Develop and oversee a comprehensive portfolio of marketing assets, including brochures, product briefs, presentations, white papers, and sales enablement materials.Collaborate with Product and Engineering teams to craft precise and persuasive technical narratives.Maintain consistent product positioning and messaging across all platforms.

Join Contentful as a Senior Product Manager and play a crucial role in shaping the future of our product offerings. You will lead cross-functional teams, drive product vision, and ensure that our solutions meet the evolving needs of our customers. Your expertise will guide the product lifecycle from conception to launch, with a focus on delivering exceptional user experiences.

Join Our Team! Contentful is seeking a Senior Data Engineer to play a pivotal role in designing, developing, and scaling advanced data solutions that drive analytics, operational reporting, and strategic decision-making within our organization. You will collaborate closely with our data, analytics, and business teams to create robust data pipelines, models, and integrations that ensure clean, reliable, and actionable data. You will be an integral part of a small, geographically diverse engineering team that operates with a product mindset—delivering iterative value while partnering closely with business and analytics stakeholders, and taking ownership of both the development and operational aspects of a critical data platform. Your Responsibilities Design, build, and maintain scalable data pipelines and transformations that integrate multiple systems and sources. Create high-quality data models that cater to analytics, reporting, and operational use cases. Collaborate with analytics, product, and business teams to identify data needs and translate them into effective technical solutions. Establish and enforce strong data quality, validation, and monitoring protocols to ensure the reliability and trustworthiness of our data. Optimize data storage, processing, and performance within cloud data warehousing environments. Contribute to the ongoing improvement of our modern data platform, including tooling, standards, and best practices. Support the operations of the data platform by troubleshooting issues, enhancing reliability, and ensuring SLAs are consistently met. Engage with cross-functional partners on governance, documentation, definitions, and data stewardship. Implement CI/CD practices and Infrastructure-as-Code (IaC) for automated deployment, testing, and environment management. Participate in code reviews, design discussions, and operational on-call rotations as required. Mentor team members and promote data engineering best practices across the organization. Your Skills and Experience Essential Qualifications 5+ years of experience in a Data Engineering or similar technical role. Expertise in SQL and experience working with cloud data warehouses (e.g., Snowflake, Redshift, BigQuery). Experience in building and maintaining ETL/ELT pipelines using tools such as dbt, Airflow, or similar frameworks. Proficiency in Python or another scripting language. Strong understanding of data modeling, data structures, and modern data architecture principles.

Join Contentful as a Senior Product Manager, where you will lead innovative product strategies, drive growth, and enhance user experiences across our platforms. You will collaborate with cross-functional teams, leveraging data-driven insights to inform product decisions and contribute to the overall vision of our organization.

Role Overview Legal & General is hiring a Customer Content Manager in London. This role focuses on developing and refining customer communication strategies. The aim: clear, engaging content that connects with a wide range of clients. What You Will Do Create content that informs and engages customers Shape messaging to reflect Legal & General’s brand and values Work to ensure communications are clear and accessible for all audiences What We’re Looking For Experience developing customer-facing content Strong writing and editing skills Ability to think strategically about customer engagement Comfort working with diverse audiences