Customer Experience Associate at Runna | London

Runna is building a dedicated platform for runners, offering training, coaching, and community through a specialized app. With a recent $6.5M funding round and recognition as a global finalist for Apple's iPhone App of the Year in 2024, Runna has joined Strava as of 2025. The company is focused on becoming the top training platform for runners worldwide. This is a chance to join the Customer Experience team in London, where the focus is on delivering thoughtful support to the running community. The team works closely with colleagues around the world to ensure every customer receives consistent and attentive care. What you will do Customer Support on Intercom: Respond to customer questions through the in-app platform. Help users get the most from the Runna App, supporting their training and running goals. Technical & Coaching Escalations: Assist with technical and coaching queries, such as troubleshooting run syncs with Strava or explaining training concepts. Training will be provided to handle these requests confidently. Help Centre Content: Write FAQ and help articles, drawing on personal running knowledge to improve the resources available to the community. Team environment Work alongside a mission-driven group committed to raising the standard of support in health and fitness. The team values collaboration and aims to make a meaningful impact for runners everywhere.

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

Join Us in Transforming the Running Experience!At Runna, we are assembling a dynamic team dedicated to creating the leading training platform for runners. Our mission is to empower everyday runners to excel through an exceptional app that offers world-class training, coaching, and community support, whether you're aiming to improve your 5k time or preparing for your first marathon.With our recent growth spurt, including a successful $6.5M funding round in November 2023 led by JamJar and partnerships with Eka Ventures, Venrex, and Creator Ventures, we’re positioned for rapid expansion. Notably, in 2024, we were honored to be selected by Apple as one of three global finalists for the iPhone App of the Year. In 2025, we proudly became part of the Strava family!Our ambitious goal is to establish ourselves as the premier global training platform for millions of runners worldwide. As we accelerate our journey post-acquisition by Strava, this is an exceptional opportunity to join us and make a meaningful impact.About the Data Analytics TeamWe are seeking a talented, innovative, and collaborative Senior Data Analyst to enhance our data reporting and analytics capabilities. You will engage with our skilled data analytics team, focusing on exploratory analysis, data documentation, and the design of reusable data models to make our data accessible for a broader audience. You will collaborate with key stakeholders to understand their business inquiries and create insightful dashboards and reports to visualize our data effectively.

About Us:Industrious stands as the foremost premium workplace-as-a-service provider, renowned for hosting the highest-rated workplaces in the industry. Our mission is to curate exceptional experiences for teams of all sizes and stages, including our own. We value the collaborative spirit and creative thinking that enable our teams to solve problems together. We actively encourage fresh ideas and celebrate every success. Our commitment is to significantly enhance the workplace experience for our members and ourselves.We believe that authentic self-expression is fundamental to a fulfilling workday. Embracing diversity in backgrounds, thoughts, and ideas is vital to our success in providing outstanding workplace experiences. At Industrious, we foster an inclusive, respectful environment that values individuality. Each team member is appreciated for their unique contributions, and together we achieve remarkable results.Discover more about us at www.industriousoffice.com/careers.The Role:As a Member Experience Associate, you will be pivotal in shaping the member experience, dedicated to ensuring that every individual who walks through our doors enjoys a great day. While each day may vary, your responsibilities may include:Welcoming members and guests as the first point of contact while preparing the office — brewing coffee, setting out breakfast, and restocking shared amenities.Proactively managing inventory and taking ownership of ordering supplies for your location.Crafting outstanding events and paying attention to detail by designing unique signage, as the magic is often found in the small things.Ensuring a seamless onboarding experience for new members by adding them to various systems.Providing support with IT or Wi-Fi issues, no task is too big or small.Engaging in local marketing events to showcase the true value of our flexible solutions to prospective members.Conducting walkthrough tours while your Member Experience Manager assists other potential members.

Join Our Ambitious Team at Runna!At Runna, we are dedicated to creating the premier training platform for runners of all levels. Our innovative app is designed to transform everyday runners into exceptional athletes, offering world-class training, coaching, and a vibrant community. Whether you're aiming to improve your 5k time or preparing for your first marathon, we support your journey.Our growth trajectory is impressive! In November 2023, we secured a $6.5M funding round led by JamJar, with notable participation from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple recognized us as one of three global finalists for the iPhone App of the Year, highlighting the innovation and impact of our platform. Furthermore, in 2025, we proudly became part of Strava!Our ambition knows no bounds: we strive to be the leading global training platform for millions of runners worldwide. With our recent acquisition by Strava accelerating our progress, now is an exciting time to join our team and contribute to something truly meaningful. Your RoleWe are seeking a Performance Marketing Manager who will be instrumental in driving our paid social and emerging channel strategies. You will oversee campaign strategy, execution, and optimization across various platforms, collaborating closely with our in-house creative team to achieve rapid and scalable growth. The ideal candidate will possess strong mobile app experience, particularly from a subscription-based business, and a proven track record in driving results through paid social initiatives.With a substantial budget, dedicated creative resources, and a fast-paced team environment, you will be expected to act swiftly, experiment boldly, and stabilize performance against strict Customer Acquisition Cost (CAC) targets. As we continue to expand, you'll have the chance to explore and utilize emerging paid channels such as Reddit and Spotify.Take ownership of performance platforms (e.g., Meta, TikTok, new channels) to plan and execute campaigns across the entire funnel (prospecting, retargeting).Work collaboratively with our creative team to ideate, brief, and analyze advertising creatives.Develop and manage a comprehensive performance testing roadmap (hooks, formats, targeting, landing pages).Continuously monitor and optimize performance to meet CAC/LTV goals on a weekly, monthly, and quarterly basis.Identify and troubleshoot signal issues and attribution gaps (Pixels, AppsFlyer, S2S, SKAN).Enhance measurement frameworks and contribute to incrementality testing.Propose opportunities for new automation strategies and optimizations.

Join our dynamic team dedicated to creating the leading training platform for runners.At Runna, we empower everyday runners to achieve excellence by crafting an exceptional app that offers world-class training, coaching, and a supportive community for everyone, whether you're working on your 5k time or preparing for your first marathon.Our rapid growth is fueled by our recent milestones, including a successful $6.5 million funding round led by JamJar, alongside notable contributions from Eka Ventures, Venrex, and Creator Ventures. In 2024, we were honored to be selected as one of three global finalists for Apple’s iPhone App of the Year, showcasing the innovative impact of our platform. Furthermore, in 2025, we became part of the Strava family!With our ambitious goal of becoming the premier global training platform for millions of runners, we are seeking individuals passionate about building something meaningful that leaves a lasting impact. With the recent acquisition by Strava accelerating our growth, now is the perfect time to join our journey. Your Future TeamYou will be part of our Product and Engineering team during a thrilling growth phase. At Runna, the Product Design team is still lean, offering you significant ownership and the opportunity to influence our processes. We are assembling a world-class team of ambitious, multidisciplinary designers who thrive on creativity, craftsmanship, and collaboration. This is a unique chance to work on a product cherished by runners globally, and you will report directly to the Head of Product Design.Your Key ResponsibilitiesWe are looking for a proactive, skilled leader to join our talented team and oversee the design of our iOS, Android, and Apple Watch applications. This role is central to our training engine, collaborating closely with founders, running coaches, engineers, product managers, and, most importantly, our customers to shape the future of Runna and running training.Mentor and foster the development of two product designers through consistent coaching and constructive feedback.Balance hands-on design engagement with leadership responsibilities, contributing to critical aspects of your team's work.Steer the design strategy for the Train team, responsible for all training, coaching, and planning features.Address complex design challenges with elegance and user-friendly interfaces.Create prototypes and utilize compelling storytelling to convey the value of your concepts.

Harry’s is a men’s grooming brand offering shaving, body, hair, and skincare products. Since 2013, the company has grown into the world’s second-largest shaving brand, delivering grooming essentials directly to consumers and working to improve men’s access to mental health resources. Harry’s is part of Mammoth Brands, which focuses on building brands that address real needs and support communities. Role overview This full-time Customer Experience Associate position is based in London, UK. The role follows a hybrid schedule, with three days each week in the Soho office. Candidates must live in the United Kingdom and be fluent in both German and English. The workweek includes either Saturday or Sunday as a regular day on the schedule. Customer Experience Team The team serves as the voice of Harry’s, handling direct interactions with customers and ensuring every contact reflects the brand’s values. Team members share feedback from customers to help shape future products and services. What you will do Provide responsive, thoughtful support to customers across various channels Serve as a subject matter expert on Harry’s products and company policies Resolve issues and answer questions, building genuine connections with customers Work closely with a collaborative, compassionate team Support customers in the US, Canada, UK, EU, and other regions

Join Our Mission to Empower Runners!At Runna, we are dedicated to creating the premier training platform for runners of all levels. Our innovative app delivers exceptional training programs, coaching, and a vibrant community, whether you're aiming to improve your 5K time or preparing for your first marathon.With our remarkable growth, including a recent $6.5 million funding round led by JamJar and recognition as one of Apple's global finalists for iPhone App of the Year, we are on an exciting journey. Recently acquired by Strava, we are scaling our ambitions to become the go-to training platform for millions of runners worldwide. Now is a perfect time to join our team and make a meaningful impact!

Join our talented team to create the leading training platform for runners!At Runna, we empower everyday runners to excel by developing an exceptional app that offers world-class training, coaching, and a vibrant community for everyone—from improving 5k times to training for marathons.Our growth is remarkable! In November 2023, we secured a $6.5M funding round led by JamJar, with contributions from Eka Ventures, Venrex, and Creator Ventures. In 2024, we were honored to be one of three global finalists for the iPhone App of the Year by Apple, showcasing our innovation and impact. By 2025, we became part of Strava, further accelerating our journey!Our vision is ambitious: to be the premier global training platform for millions of runners worldwide. As we grow with intention, we seek individuals eager to contribute to something meaningful that leaves a lasting legacy. With the backing of Strava, now is an exciting time to be a part of our journey. The Team You'll JoinWe are in search of innovative, creative, and positive collaborators to become part of our skilled cross-functional engineering team. You will be part of the Train Team, collaborating closely with our modeling teams to integrate essential features aligned with Runna's mission, such as adapting plans for holidays and B races, supporting cutting-edge training plans, and enhancing in-app experiences using our AI/ML tools.You will partner with our CTO and engineering leadership to help shape the future of Runna, receiving unwavering support throughout this thrilling journey. Our roadmap is packed with opportunities to champion new technologies, tackle significant challenges affecting millions of runners, and enhance our existing architecture to elevate our engineering team.Your ResponsibilitiesDesigning, developing, testing, and delivering innovative features across the full stack.Collaborating with the Product team to determine the best solutions for optimal customer experiences.Working with modeling/AI engineers to design the architecture that interfaces between the Runna training engine and the Runna app.Providing technical support to team members as needed.Mentoring and coaching engineers in your team, offering guidance and code reviews while avoiding bottlenecks.

Mammoth Brands, headquartered in London and formerly known as Harry's Inc., develops and supports well-known consumer brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Since 2013, the company has emphasized direct relationships with customers and strives to create products that address genuine needs. Mammoth Brands also maintains a strong commitment to community impact, having donated over $20 million to nonprofit partners. Role overview This full-time Customer Experience Associate position is based in London, UK. The role requires working from the Soho office at least three days a week and includes weekend shifts. Candidates must live in the United Kingdom and be fluent in both German and English. Customer Experience Team The team focuses on connecting customers with Mammoth Brands’ products, making each interaction as smooth and positive as possible. Team members listen to feedback and collaborate to improve every customer’s experience. What you will do Deliver outstanding service to customers across multiple communication channels Apply problem-solving skills and empathy to build strong connections with customers Work closely with colleagues to represent Mammoth Brands’ values in every interaction Requirements Fluency in both German and English Residence in the United Kingdom Ability to work from the Soho, London office at least three days per week Willingness to work weekends

Join Our Visionary Team to Create the Premier Training Platform for RunnersAt Runna, we empower everyday runners to achieve their best by developing an exceptional app that offers top-tier training, coaching, and community support. Whether you're aiming to enhance your 5k performance or prepare for your inaugural marathon, we're here to guide you every step of the way.Our growth trajectory is remarkable! In November 2023, we successfully secured a $6.5M funding round led by JamJar, with contributions from Eka Ventures, Venrex, and Creator Ventures. In 2024, we were honored to be recognized by Apple as one of three global finalists for the iPhone App of the Year, showcasing the innovation and impact of our platform. The journey continued with our acquisition by Strava in 2025!Our aspirations are ambitious: we aim to be the leading global training platform for millions of runners worldwide. As we evolve with purpose, we seek passionate individuals who want to contribute to something meaningful and impactful. With Strava's recent acquisition propelling our mission forward, this is an extraordinary time to become a part of our journey. The Growth Team You’ll Be JoiningWe are on the lookout for a skilled, inquisitive, and experimentation-driven Senior Full Stack Engineer to join our Growth Engineering team. This team is responsible for critical aspects of the user journey at Runna, focusing on both web and app platforms to craft high-quality experiences that convert first-time visitors into dedicated subscribers. You will collaborate closely with product, design, and data teams, as well as our founders and CTO, to enhance how new users discover and engage with Runna.Your ResponsibilitiesDesign, develop, test, and deploy high-impact user journeys and subscription funnels aimed at transforming curious visitors into active, engaged subscribers.Create and execute experiments across both web and app (including onboarding processes, paywalls, and plan discovery experiences) to optimize conversion at every stage of the user journey.Work collaboratively with Product, Design, and Data teams to identify opportunities, establish clear success metrics, and make informed decisions based on experimental outcomes.Partner with other teams to ensure users enjoy a seamless and consistent experience as they navigate through various products and platforms.Implement and sustain the instrumentation, tracking, and tools necessary for understanding user behavior, quickly identifying issues, and accurately measuring impact.Take ownership of features and initiatives that drive user engagement and retention.

Join a dynamic team creating the leading training platform for runners!At Runna, we're dedicated to transforming everyday runners into elite athletes through our state-of-the-art app that offers world-class training, coaching, and a vibrant community. Whether you're aiming to improve your 5k time or gearing up for your first marathon, we are here to help you succeed.Our growth has been remarkable! In November 2023, we secured a $6.5M funding round led by JamJar, complemented by investments from Eka Ventures, Venrex, and Creator Ventures. In 2024, we proudly earned recognition as one of Apple’s three global finalists for the iPhone App of the Year, showcasing our innovative spirit and significant impact. The acquisition by Strava in 2025 has accelerated our mission even further!Our vision is ambitious: to establish ourselves as the premier global training platform for millions of runners worldwide. We are purposeful in our growth and are searching for individuals who aspire to create something meaningful and impactful. With the recent Strava acquisition enhancing our trajectory, there has never been a better time to join us. Your Future TeamWe are on the lookout for a full stack engineer to join our Growth team, primarily focusing on marketing technology. This role places you at the crossroads of product development, data analysis, and marketing efforts – building and supporting the systems that drive our user acquisition, activation, and retention across multiple channels.While Marketing Technology is a key aspect of this position, you'll also engage significantly in full-stack initiatives within our Growth Product Squad – developing new features, launching experiments, and refining them based on user feedback.You will collaborate within our cross-functional Growth squad, closely engaging with product, marketing, and data teams. Key responsibilities include:Enhancing the ways new users discover, trial, and subscribe to Runna.Executing experiments throughout the user journey, from ad engagement to in-app activation and continued user engagement.Managing the essential tools and integrations that underpin our marketing and lifecycle communications.Our Work CultureWe foster cross-functional, collaborative teams united by shared objectives.Our approach emphasizes iterative development, continuous deployment, and a strong commitment to testing and observability.Expect high autonomy and ownership – you will have meaningful responsibility for growth outcomes and the systems that enable them.

Join Our Ambitious Team to Shape the Future of Running TrainingAt Runna, we empower everyday runners to achieve their goals through our cutting-edge app, offering exceptional training, coaching, and a vibrant community for all levels—from improving your 5K time to preparing for your first marathon.With rapid growth following our recent $6.5M funding round in November 2023, led by JamJar and supported by Eka Ventures, Venrex, and Creator Ventures, we are on an exciting journey. In 2024, we were honored as one of three global finalists for Apple's iPhone App of the Year and were acquired by Strava in 2025!Our vision is bold: to become the premier global training platform for millions of runners worldwide. We seek passionate individuals to help us create something impactful, especially now with Strava's support propelling our mission forward. The Team You’ll Be Part Of:We are on the lookout for a Customer Experience Content & AI Knowledge Specialist to take charge of Runna’s Help Centre and knowledge management processes within our Customer Experience team.In this role, you will ensure that customers can quickly access clear and accurate information and that our AI systems are supported by well-organized, reliable knowledge. You will set the benchmarks for our published content, ensure its relevance, and develop a knowledge infrastructure that enhances the customer experience.Your Responsibilities:Oversee the Help Centre’s App & FAQ section comprehensively—focusing on information architecture, searchability, content quality, and ongoing enhancements.Craft, refine, and update content that enables customers to confidently self-serve, ensuring clarity, empathy, and excellent support outcomes.Implement streamlined governance to maintain content accuracy as our product evolves (including ownership, review cycles, verification processes, and change alerts).Prepare knowledge to be AI-ready—organize and manage content so that our AI tools can efficiently retrieve and deliver accurate responses.Utilize feedback mechanisms (search queries, contact reasons, article ratings, AI escalations, and agent feedback) to identify gaps and prioritize high-impact improvements.

Join Our Visionary Team at Runna!At Runna, we are on a mission to create the premier training platform for runners. Our innovative app empowers everyday athletes to excel, providing access to top-notch training, expert coaching, and a supportive community whether you're aiming to improve your 5k or preparing for your first marathon.Our rapid growth is fueled by a strong vision, backed by a recent $6.5M funding round led by JamJar and supported by Eka Ventures, Venrex, and Creator Ventures. In 2024, we had the honor of being named one of Apple’s three global finalists for the iPhone app of the year, and in 2025, we proudly became a part of Strava!We aspire to be the leading global training platform for millions of runners. With our recent acquisition by Strava accelerating our growth, this is an exciting time to join us. As part of our dynamic Train Team, which includes over 35 professionals from engineering, product, design, and coaching, you will play a crucial role in delivering exceptional training experiences to hundreds of thousands of runners worldwide. You will engage in developing personalized training plans at scale, analyzing performance data, and providing insights to our users based on their training and environmental conditions.We embrace a flexible hybrid working model, requiring you to be on-site three days a week at our London office.

Join Our Team as a Senior Modelling Engineer II!At Runna, we are assembling a dynamic team dedicated to creating the leading training platform for runners worldwide. Our mission is to empower everyday runners to excel by providing an exceptional app that offers top-tier training, coaching, and a supportive community, whether you're aiming to improve your 5k performance or preparing for your first marathon.Our growth has been remarkable! In November 2023, we successfully closed a $6.5 million funding round led by JamJar, with contributions from Eka Ventures, Venrex, and Creator Ventures. In 2024, we were honored to be recognized by Apple as one of the three global finalists for the iPhone App of the Year, showcasing the innovation and impact of our platform. Furthermore, in 2025, we became part of the Strava family!Our ambition is bold: to be the premier global training platform for millions of runners around the globe. As we accelerate our journey with the recent acquisition by Strava, now is an exciting time to become a part of something significant. The Train Team, a cross-functional group of over 35 professionals, is at the core of Runna’s mission: delivering outstanding training experiences to hundreds of thousands of runners globally. We focus on creating and dynamically adjusting optimal, personalized training plans at scale, analyzing performance data for training adjustments, and providing users with valuable insights based on their training and environment.We embrace a flexible hybrid working model, requiring you to be on-site three days a week at our London office.

Join SquareTrade as a Customer Experience Manager and lead initiatives that enhance our customer service strategies. In this pivotal role, you will be responsible for developing and implementing processes that improve customer satisfaction and drive operational excellence. Your leadership will guide our team towards delivering exceptional customer experiences, ensuring our clients feel valued and supported.

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.

Join Runna as a Senior Software Engineer II, where you'll play a pivotal role in enhancing our software solutions. You will collaborate with cross-functional teams to design, develop, and implement robust applications that meet our customers' needs. Your expertise will help us push the boundaries of technology, ensuring our products remain at the forefront of the industry.

Role overview Quince is seeking a Customer Experience Specialist to join the team in the United Kingdom. This position centers on supporting customers, addressing their needs, and ensuring a smooth experience with Quince’s products and services. Specialists engage directly with customers, answer questions, and help them find solutions. What you will do Communicate with customers to resolve inquiries and provide accurate information Listen carefully to concerns and offer solutions that leave customers satisfied Strive to make every customer interaction positive and memorable Contribute to Quince’s commitment to outstanding service Requirements Strong communication and listening skills Empathy and patience when working with customers Interest in customer service Motivation to help improve the customer experience at Quince

SquareTrade Inc. is seeking a Manager – Customer Experience Journey & Innovation to join the London office. This position centers on raising customer satisfaction and shaping how customers interact with the company at every stage. Role overview The manager leads initiatives to improve the customer journey, using feedback and data to uncover pain points and set new strategies. The goal: strengthen each step of the customer experience and support innovative thinking across the organization. What you will do Direct projects aimed at enhancing customer experience across all touchpoints Analyze customer feedback to find opportunities for improvement Create and implement strategies to address pain points Collaborate with teams throughout the company to ensure a seamless journey Promote innovation and share best practices within the organization Collaboration This role works closely with cross-functional partners to deliver a consistent and improved customer journey. Fostering a culture that welcomes new ideas and ongoing improvement is an important part of the job.