Customer Care Representative - UK

Neko Health works to transform healthcare by focusing on prevention and early intervention. The company brings together non-invasive technology and clinical expertise to deliver practical health insights for its members. Role overview The Customer Care Representative acts as the first point of contact for Neko Health members in the UK. Based in London, this person manages support interactions through email, phone, text/SMS, and social media. Daily tasks range from handling bookings to resolving complaints, always aiming to provide a supportive and member-focused experience. Compassion, strong organization, and thoughtful communication are key to success in this role. What you will do Respond to members warmly and promptly, ensuring each person feels heard and valued. High CSAT scores and meeting service level agreements (SLAs) are important measures of success. Take ownership of each case from first contact to resolution, anticipating member needs to reduce repeat inquiries and improve overall experience. Communicate in a way that consistently matches the Neko Health voice: human, thoughtful, and true to the brand. Identify patterns in member feedback and recurring issues, sharing these insights with internal teams to support product and service improvements. Requirements At least 2 years of experience in customer support, hospitality, or another high-touch service field. Fluent in English, with strong written and verbal communication skills. Experience supporting customers across channels such as phone, email, and digital or social platforms. Proven ability to manage bookings, troubleshoot issues, and resolve complaints professionally and efficiently. Familiarity with Zendesk or similar CRM tools. Sound judgment in tone, timing, and privacy, especially when interacting on public social media. Highly organized, attentive to detail, and able to manage a personal ticket queue effectively.

Three UK is hiring a part-time Retail Customer Advisor for its London location. This position places you on the shop floor, where you interact directly with customers and represent the Three UK brand. Role overview In this role, the focus is on supporting visitors throughout their in-store experience. You will answer questions, guide people to the right products or services, and ensure everyone leaves with what they need. Providing friendly, clear advice on technology and mobile plans is a key part of the job. Keeping the store tidy and welcoming is also important. What you will do Greet customers and listen carefully to their needs Assist shoppers in selecting suitable products and services Offer straightforward, approachable advice about technology and plans Help maintain an organized, inviting store environment Requirements Comfortable talking with people and finding solutions Interest in technology and mobile devices Positive, helpful attitude on every shift This part-time role suits those who enjoy helping others and want to learn more about the latest tech in a retail setting.

Replit Inc. is looking for a Business Development Representative to support the growth of its collaborative coding platform. This fully remote position is available to candidates located anywhere in the United Kingdom. Main responsibilities Contact potential clients and introduce them to Replit’s platform Develop relationships with prospects and learn about their needs Demonstrate how Replit can help clients achieve their objectives Location This is a remote role for candidates based in the UK.

Join our dynamic team at Insider One as a Sales Development Representative in the UK, where you will play a pivotal role in driving our growth and helping businesses achieve their marketing goals.About Insider OneInsider One is the leading platform that consolidates everything marketing and customer engagement teams need into one powerful tool, enabling them to unlock their full potential and excel in their strategies.Our journey commenced with a simple vision and has evolved into a global powerhouse with over 1,500 team members from more than 50 nationalities, operating across 30 offices. With AI at the core of our solutions, our integrated Customer Data Platform (CDP) harmonizes data, personalization, and journey orchestration across a wide array of channels including WhatsApp, SMS, Email, and more.Recently, we celebrated a milestone with a $500M Series E funding round led by General Atlantic, backed by prestigious investors such as Sequoia Capital and QIA. We serve over 2,000 clients, ranging from ambitious startups to renowned Fortune 500 companies like Samsung, Nike, and L'Oreal.As a proud woman-founded and women-led B2B SaaS unicorn, Insider One is recognized not just for our innovative solutions but for our commitment to excellence in customer engagement, consistently earning accolades from industry analysts.

Note: Partly is headquartered in the UK, with a Product and Engineering HQ in Christchurch, New Zealand, and an early presence in San Francisco, USA. If you are based outside of a Hub, we will fly you to the nearest Hub for 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation). Our StoryAt Partly, our mission is to revolutionize the sourcing of replacement parts through the world’s first comprehensive platform, starting with automotive components. We envision a sustainable future where anyone can repair anything.Founded by former Rocket Lab engineers, we leverage advanced technology to tackle significant challenges within a $1.9 trillion industry. In the past year, we have expanded our team more than threefold and anticipate doubling our size again within the next year. Our team operates globally across Europe and Australasia.We provide scalable digital infrastructure solutions to major corporations and innovative startups alike. Our systems are integrated into hundreds of businesses worldwide, serving as the backbone for cataloguing and managing parts online.Our investors include leading firms such as Blackbird Ventures, Square Peg, Octopus Ventures, Icehouse, and notable individuals like Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder), and Dylan Field (Figma Co-Founder).We are building a world-class team and fostering a culture that empowers individuals to perform their best work. Our values are deeply integrated into every aspect of our organization. This RoleThis is a foundational enterprise sales position, focused on establishing new demand engines rather than scaling existing ones.As the UK Enterprise Expansion Sales Representative, you will drive new enterprise customers who can generate substantial job volume through our AI Parts Infrastructure.Each collaboration is unique. Every client influences product development, go-to-market strategies, and future planning.Your goal is to ignite the next wave of enterprise demand, validate its effectiveness, and seamlessly transition it to a repeatable process.If you thrive in complex enterprise sales environments, collaborate closely with product teams, and enjoy pioneering new markets, this role is tailored for you.

Role overview Three UK is seeking a Regulatory Manager to join the team in London. The position centers on ensuring the company meets all relevant regulatory obligations and helps the business stay aligned with current compliance standards. Key responsibilities Oversee compliance activities throughout the organization Maintain communication with regulatory authorities when required Create and apply policies that support regulatory compliance Promote sound business practices by implementing effective compliance measures Location This role is based in London.

Join our dynamic team at AuditBoard as a Customer Success Manager! In this remote role based in the UK, you'll play a crucial part in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will be vital in building strong relationships, understanding client needs, and driving satisfaction and engagement.

We are seeking a dedicated and passionate Enterprise Customer Success Manager to join our team in the UK. In this pivotal role, you will be responsible for driving customer satisfaction and engagement while ensuring our enterprise clients achieve their desired outcomes with our products. You will collaborate closely with cross-functional teams to deliver exceptional service and build strong relationships with our clients.

Join Three UK as a Regulatory Lead and play a pivotal role in shaping our regulatory strategies. You will be at the forefront of navigating complex regulatory landscapes, ensuring compliance, and advocating for our interests in the telecommunications sector.

Join our dynamic team as a Retail Customer Advisor in Brixton, where you will be the face of Three UK, providing exceptional service to our customers. You will engage with customers to understand their needs and assist them with product and service inquiries, ensuring a delightful shopping experience.

Join Three UK as a Regulatory Manager, where you will play a vital role in shaping our regulatory strategies and ensuring compliance with industry standards. You will collaborate with various stakeholders to develop and implement policies that support our business objectives while adhering to regulatory requirements.

Three UK seeks a Partnerships Executive in London to help develop and maintain key relationships with partners. The position supports the company’s goal of providing reliable connectivity and a positive customer experience. Role overview This role centers on building and nurturing strategic partnerships. The Partnerships Executive will work with internal teams and external organizations to strengthen collaboration and ensure shared objectives are met. Key responsibilities Establish and manage partnerships that align with Three UK’s business goals Maintain ongoing communication with partners to support mutual success Contribute to initiatives that enhance customer connectivity and satisfaction Location This position is based in London.

Role overview The Regulatory Lead at Three UK plays a key part in guiding compliance and shaping company policy to meet telecommunications regulations. Based in London, this position works closely with teams across the business, providing regulatory expertise and ensuring that company practices align with industry requirements. What you will do Advise on regulatory issues that impact the telecommunications sector Collaborate with internal teams to maintain compliance with laws and standards Assist in developing and updating internal policies to match current regulations Support the business in understanding and applying regulatory changes Location This role is based in London.

Three UK is hiring a Senior Counsel for Customer Regulatory Implementation and Delivery in London. This position focuses on understanding and applying regulations that affect how customers interact with the business. The work involves close collaboration with teams across the company to ensure operations meet legal standards while supporting new projects. Key responsibilities Interpret regulatory changes that influence customer-facing activities. Partner with various teams to ensure compliance and assist with new business initiatives. Develop and update legal frameworks to keep up with evolving requirements. Contribute to strategies that enhance customer experience while maintaining regulatory compliance. Collaboration and impact This role works alongside colleagues from several departments, balancing legal obligations with Three UK's commitment to innovation and quality service. The Senior Counsel’s input directly shapes how the company delivers services in a rapidly changing telecom environment.

About Us:At Paddle, we revolutionize the payment infrastructure for digital product companies. Instead of juggling a myriad of payment applications and services, we serve as a Merchant of Record for our clients, eliminating the complexity of payment fragmentation. Our solution is faster, safer, and more cost-effective, providing a superior experience for our users.Supported by prominent investors including KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly serves over 5,000 software sellers across 245 territories worldwide.The Opportunity:We are seeking a dedicated Customer Success Manager to join our dynamic Customer Success team. You will be instrumental in onboarding our clients and fostering their growth, retention, and advocacy. Your role will be vital in enhancing the experiences of our largest clients, guiding them through their journey post-launch, prioritizing their revenue growth, and ensuring they derive maximum value from our platform.In this position, you will manage a diverse portfolio of approximately 20 clients, focusing on helping them unlock business value through Paddle. By leveraging your product and industry expertise, you will identify growth opportunities, craft compelling narratives, and influence key stakeholders to achieve desired results. You will be a key player in driving revenue realization and retention for Paddle among our top customers, contributing significantly to our overall commercial strategy.Your Responsibilities:Oversee the successful onboarding of new customers, utilizing comprehensive knowledge of our products and methodologies to ensure they are equipped to operate and grow effectively with Paddle.Assist clients in creating a world-class online purchasing experience by providing best practice guidance on purchase journeys, retention strategies, and billing operations.Cultivate trusted advisor relationships with customer stakeholders and executive sponsors to maximize the value they realize with Paddle.Identify and capitalize on opportunities for strategic and tactical revenue growth, ensuring the successful implementation of monetization strategies.Act as an internal advocate for your customers, collaborating with cross-functional teams to translate their business needs into effective solutions.

About DroneDeployDroneDeploy revolutionizes field teams through the integration of robotics and AI. As the sole reality capture platform that merges robotic automation, AI agents, and a cohesive system, DroneDeploy empowers vital industries to function with agility and assurance.From construction and energy to agriculture, the world's foremost companies utilize DroneDeploy to streamline field operations, enhance safety, and accelerate informed decision-making. By fusing aerial drones, 360 and fixed cameras, ground robots, and proprietary AI, we equip stakeholders—ranging from the field to the boardroom—with the advantages of automation and visual intelligence.At DroneDeploy, we thrive in a predominantly remote-first culture that values innovation and impactful work. Recognized as one of the Best Places to Work in the SF Bay Area and hailed as one of America's Great Places to Work, what distinguishes us is the opportunity to tackle real-world challenges using cutting-edge technology alongside dedicated team members. Our mission-driven team is bold and committed to creating something significant, fostering an environment where diverse perspectives inform sound decisions, and personal and professional growth is woven into the experience. Whether through flexible schedules, family-friendly benefits, or our strong history of internal promotions, we invest in our people as much as we do in our products. If you're eager to contribute to something ambitious, genuine, and transformative, you'll find your place at DroneDeploy.About the Role:As a Customer Success Manager, you will play a pivotal role in enabling customers post-sales, fostering adoption within their organizations, and ensuring high retention and account growth. You will leverage your strong relationship-building skills, strategic acumen, product knowledge, technical proficiency, and empathy to drive customer success.In this role, you will partner closely with customers as a trusted advisor, product expert, and advocate, facilitating meaningful product adoption to bolster customer retention and long-term value. Your contributions will be crucial in helping customers fully realize the benefits of DroneDeploy's platform.Candidates should possess a background in customer success within data-driven, automation, or AI-focused SaaS platforms. Familiarity with GIS, photogrammetry, reality-capture tools (drones, 360° cameras), and APIs would be advantageous. Strong coordination skills and the ability to collaborate effectively with customers and internal teams across time zones are essential.

Three UK is looking for a GTM Planning & Governance Specialist based in London. This position plays a key role in shaping go-to-market strategies and upholding governance standards across multiple projects. Collaboration with various teams is central, as the role aims to refine business processes and drive operational improvements. Main responsibilities Assist in planning and carrying out go-to-market activities for different initiatives Work alongside cross-functional teams to make workflows more efficient Help ensure that projects meet governance requirements and follow established best practices Support efforts to boost efficiency throughout operations

Join planradar as a Customer Success Manager and play a vital role in ensuring our customers achieve the maximum value from our solutions. Your mission is to foster strong relationships and provide exceptional support, driving customer satisfaction and retention.As a key member of our Customer Success team, you will be responsible for onboarding new clients, managing ongoing support, and identifying opportunities for upselling additional products and services. You will work closely with customers to understand their needs and assist them in achieving their goals through our platform.If you are passionate about customer service and have a proactive mindset, we want to hear from you!

Join Three UK as a Senior Counsel specializing in Regulatory Implementation, where you will play a pivotal role in navigating the complexities of telecommunications regulations. Your expertise will ensure compliance and drive strategic initiatives in regulatory matters.

About MoneyboxAt Moneybox, we are committed to empowering individuals to enhance their lives. We believe that true wealth extends beyond mere financial resources; it encompasses the freedom, opportunities, possibilities, and peace of mind that come with effective wealth management. As an award-winning wealth management platform, we proudly assist over 1.5 million users in building their wealth, whether they are saving for their first home, investing, or planning for retirement.About the RoleAs a Customer Care Executive at Moneybox, you will be an integral part of our dedicated Customer Care team, focusing on handling escalations and providing specialized support within our broader customer operations department. You will play a crucial role in assisting customers who face vulnerabilities, resolving complaints and escalations, and navigating challenging situations such as bereavements.Reporting to the Customer Care Team Lead, you will collaborate across all Customer Care areas to ensure positive outcomes for our clients. It is essential to possess in-depth knowledge of Moneybox products and services to deliver exceptional customer care. We seek an empathetic professional who is passionate about advocating for customers' best interests and is comfortable engaging in difficult conversations when necessary.As part of our small but impactful team, regular collaboration with all customer-facing teams is vital. You will often engage in initiatives aimed at enhancing service quality, adapting to regulatory changes, and improving operational efficiencies and customer satisfaction.In addition to the responsibilities outlined in the job specification, your role will encompass the following duties:De-escalation:- Calmly manage tense situations and de-escalate conflicts with customers.- Maintain professionalism and composure even under pressure.- Actively listen to customers and address their concerns effectively.Prompt Assistance:- Timely respond to customer inquiries and complaints.- Provide regular updates regarding the status of customer issues.- Ensure all customer inquiries are resolved efficiently.Creative Problem-Solving:- Identify and recommend innovative solutions to customer issues.- Think outside the box to address complex challenges.- Continuously explore opportunities to enhance customer service processes.