CRM Manager at Omaze | London

About Us:At Omaze, we empower our community across the UK and Germany to win extraordinary homes and life-changing rewards while supporting the causes they cherish.With the incredible support of our Omaze Community, we've successfully raised over £100 million for UK charities within just five years, aiding organizations such as Age UK, the RSPCA, British Heart Foundation, and Great Ormond Street Hospital Charity in their vital missions.And this is just the beginning! Omaze is cultivating a culture dedicated to growth and driving significant social impact on a global scale. Job OverviewWe are on the lookout for a CRM Manager to help shape and expand our lifecycle and automation engine. Your pivotal role involves crafting and executing compelling, data-driven, multi-channel communications that enhance the customer experience and boost commercial success.This is an excellent opportunity for someone who thrives on blending hands-on campaign execution with strategic insight. You will primarily engage through email, push notifications, SMS/RCS, and more, working closely with Data, Product, Engineering, and Creative teams to provide top-tier CRM solutions.Your contributions will directly influence repeat participation, customer lifetime value, and sustained engagement—helping us raise even more funds for our charitable partners while creating unforgettable moments for our winners. Key ResponsibilitiesOverseeing the complete CRM campaign lifecycle—from briefing and segmentation to building, quality assurance, deployment, and reporting.Designing and refining multi-channel campaigns and automated customer journeys across email, SMS, and push notifications.Collaborating with Data Science and Analytics for strategic segmentation and to implement data-driven optimizations.Working alongside Analytics to establish structured A/B testing programs, translating insights into measurable performance enhancements.Tracking and reporting on key performance indicators including engagement, retention, and revenue impact.Ensuring compliance and brand standards are met in all campaigns with meticulous attention to detail.Collaborating across departments to deliver seamless, personalized customer experiences.Contributing to CRM documentation, playbooks, and best practice frameworks.Staying ahead of industry trends and proactively introducing innovative ideas.

Who We Are:At Omaze, we empower our community in the UK and Germany to win luxurious homes and transformative prizes while supporting beloved causes.In just five years, our Omaze Community has raised over £100 million for UK charities, benefiting vital organizations such as Age UK, the RSPCA, British Heart Foundation, and Great Ormond Street Hospital Charity.And this is just the beginning! We are fostering a business and culture dedicated to growth and creating meaningful social impact globally. About The JobWe are seeking a Senior CRM Manager to spearhead the development and enhancement of customer journeys specifically for the German market from our London office. In this role, you will oversee the performance of CRM campaigns across email, push, and SMS, ensuring that messaging resonates, is personalized, and fosters long-lasting engagement.This strategic, hands-on position involves managing the complete lifecycle program for Germany—from customer acquisition to retention—while working closely with an external agency team and cross-functional colleagues in the UK. You will help define our multi-market CRM strategy and encourage strong collaboration with the CRM and Growth teams in London. What You’ll Be DoingDesign, implement, and optimize CRM campaigns tailored for the German market across email, push, and SMS channels.Manage automated lifecycle programs, segmentation strategies, and comprehensive customer journeys.Lead and coordinate our CRM agency team, ensuring effective performance and transparent communication.Collaborate closely with CRM and Growth teams in the UK to align strategies and share insights.Utilize data to test and refine messaging, formats, and flows to enhance key performance indicators.Promote CRM best practices regarding deliverability, compliance, and campaign hygiene.Keep abreast of CRM trends and platform capabilities (e.g., Braze, Klaviyo, Adobe).Ensure all communications are aligned with our brand and tailored for a German-speaking audience. About YouYou are fluent or native in German and are skilled in crafting and reviewing campaign content.

Join our dynamic team at Omaze as an IT Engineer, where you will play a crucial role in developing and maintaining our IT infrastructure. You will collaborate with cross-functional teams to ensure seamless technology operations and provide innovative solutions to enhance our systems.

Omaze connects communities in the UK and Germany with the chance to win luxury homes and life-changing prizes, while raising significant funds for charities. In just five years, Omaze has helped generate over £100 million for organizations including Age UK, the RSPCA, British Heart Foundation, and Great Ormond Street Hospital Charity. The company continues to grow, aiming to drive social impact on a global level. Role overview The Staff Software Engineer role at Omaze in London focuses on technical leadership and engineering strategy for platforms supporting social good. This position covers architectural design, software delivery, and team leadership. The engineer will influence both what gets built and how development happens, with a strong emphasis on developer experience, code quality, and sound engineering practices. What you will do Set and maintain engineering standards, patterns, and best practices across the stack, including TypeScript, AWS, and React. Lead the architecture of complex, cross-functional systems, making decisions that improve performance, scalability, security, and maintainability. Identify and address technical risks early, and drive architectural improvements that streamline processes and increase efficiency. Shape the company's approach to AI-assisted coding by evaluating tools, defining responsible integration standards, and embedding AI into workflows for CI/CD, code review, and testing. Guide the design of agentic systems, focusing on observability, human oversight, and safe autonomy limits. Translate broad business goals into actionable technical solutions. What sets Omaze apart Significant growth as a company with a mission-driven focus. Collaboration with a team committed to making a meaningful difference. Opportunities to work on innovative projects and initiatives. A culture that values hard work, mutual support, and shared success.

Who We Are:At Omaze, we empower our community in the UK and Germany to win luxurious homes and transformative prizes while supporting the causes they cherish.With the support of our Omaze Community, we’ve successfully raised over £100 million for UK charities in just five years. This funding has been vital for organizations such as Age UK, the RSPCA, British Heart Foundation, and Great Ormond Street Hospital Charity, enabling them to carry out life-saving work.And the exciting part? We’re just getting started! Omaze is dedicated to fostering a business and culture that prioritizes growth and creates a significant social impact on a global scale.Why You’ll Love Working at Omaze:Growth: Join one of the fastest-growing companies globally.Impact: Collaborate with a team of change-makers committed to creating a ripple effect of good.Innovation: Be part of an initiative that’s paving new paths for social good.Culture: We work diligently, grow together, and spread positivity throughout our journey. About The RoleAs a Senior Full Stack Engineer, you will leverage your extensive experience to develop innovative platforms aimed at empowering nonprofits in their transformative missions. Your commitment to code quality and craftsmanship drives you, alongside a strong desire to deliver customer value. Ideally, you possess a comprehensive understanding of various technologies, applying them effectively to design features or systems.Effective communication and organizational skills are key to this role. You will translate ideas and requirements into actionable work units, collaborating seamlessly with both technical and non-technical audiences. A continuous improvement mindset will enable you to enhance both your own skills and those of your colleagues. You value diversity, inclusivity, and enjoy mentoring others in their professional growth.In this position, you will take ownership of the technical quality, execution, and delivery of user stories. Your ResponsibilitiesUtilize your software and full-stack expertise to collaborate with a close-knit engineering team focused on building platforms for social good.Write, test, and maintain code and infrastructure that drives the application.Participate in designing and implementing new features that enhance user experience.

Omaze connects people in the UK and Germany with the chance to win luxury homes and life-changing prizes, all while supporting important charities. Over the past five years, the Omaze community has raised more than £100 million for organizations such as Age UK, the RSPCA, British Heart Foundation, and Great Ormond Street Hospital Charity. The company continues to grow, aiming to expand its social impact worldwide. Role overview This Executive Assistant position supports the CEO at Omaze’s London office. The role centers on managing the CEO’s schedule, acting as the main point of contact, and handling a mix of professional and personal tasks. The Executive Assistant will interact with a wide range of stakeholders, including investors, board members, media, and partners in entertainment and sports. What you will do Coordinate a complex calendar of internal and external meetings for the CEO. Identify and prioritize key focus areas, including documents to review and sign, deadlines, emails, and invitations. Serve as the CEO’s primary point of contact via email and phone, responding to inquiries and providing information as needed. Arrange meeting locations, appointments, travel, and accommodations. Plan and manage detailed travel logistics. Handle business and personal errands as required. Support the planning and execution of events, activities, and special projects. Requirements At least 7 years of experience supporting CEOs or senior executives, ideally in organizations experiencing rapid growth. Demonstrated long-term commitment and stability in previous Executive Assistant roles. Excellent organizational skills and strong attention to detail. Positive attitude and ability to thrive in a changing environment.

About Us:Omaze is dedicated to transforming lives through charitable giving. By offering our community in the UK and Germany the opportunity to win luxurious homes and transformative prizes, we simultaneously raise much-needed funds for beloved causes.In just five years, our incredible Omaze Community has helped generate over £100 million for charities across the UK, supporting vital organizations such as Age UK, the RSPCA, the British Heart Foundation, and Great Ormond Street Hospital Charity.And this is just the beginning. At Omaze, we are cultivating a culture focused on growth and making a substantial global social impact.Why You'll Love Being Part of Omaze:Growth: Join one of the fastest-expanding companies worldwide.Impact: Collaborate with passionate individuals dedicated to making a positive difference.Innovation: Contribute to a groundbreaking mission that has never been attempted before.Culture: Experience a workplace where hard work, collective growth, and joy are celebrated. Role OverviewAs a Senior Backend Engineer at Omaze, you will leverage your expertise to develop cutting-edge social good platforms that enable nonprofits to amplify their impact. Your commitment to high-quality code and your ability to balance technical craftsmanship with customer value are paramount. You should showcase a diverse knowledge of technologies and their application in designing features or systems.Effective communication and organizational skills are critical as you will translate concepts and requirements into actionable deliverables. Collaborating with both technical and non-technical teams will be a regular part of your role, and you will continually aim to enhance your skills and those of your colleagues. Your belief in the value of diversity and inclusion will be central to your mentorship approach, fostering growth in others.This position allows you to take ownership of the technical quality, execution, and delivery of user stories. Key ResponsibilitiesUtilize your engineering expertise to collaborate with a dynamic engineering team in creating impactful social good platforms.Write and test code and infrastructure essential for application development.

Join our dynamic team at loveholidays as a Senior CRM Executive, where you will play a pivotal role in enhancing our customer relationship management strategies. You will be responsible for developing and executing innovative CRM campaigns that drive customer engagement and retention. Your expertise will be critical in analyzing customer data to deliver personalized experiences, ensuring that our clients enjoy the best possible service.

CRM & Marketing Automation ManagerJoin our dynamic team at InMotion Ventures 3 as we redefine luxury vehicle ownership and rental experiences. Based in London, we are a forward-thinking company combining the innovative brands Pivotal and THE OUT, both committed to transforming the automotive landscape.PIVOTALPivotal offers an unparalleled car subscription service, allowing members to enjoy the latest Jaguar and Land Rover models without the long-term commitment and stress of traditional ownership. With a simple monthly payment, we handle everything from insurance to servicing.THE OUTAt THE OUT, we’ve revolutionized luxury car rentals by eliminating queues and hidden fees. We deliver first-class Jaguar Land Rover vehicles directly to your door, ensuring a seamless experience for both leisure and business trips.Your role will be pivotal in enhancing customer engagement through effective CRM and marketing automation strategies, thus setting new benchmarks in customer experience.

Role overview The Senior CRM Communications Strategist at Wise will design and implement strategies that enhance customer communications and support the company’s growth. This position requires close collaboration with teams throughout Wise to plan and deliver CRM initiatives, reaching customers through several channels. The strategist will play a key role in deepening customer engagement and aligning communications with business goals. What you will do Shape and refine Wise’s customer communication strategies Work with cross-functional teams to develop and launch CRM projects Lead initiatives aimed at increasing customer engagement and supporting business priorities Use CRM and communications knowledge to influence experiences across multiple customer touchpoints Location This role is based in London.

Join frpadvisory as a Senior CRM Manager to lead our customer relationship management initiatives. You will be responsible for developing and implementing CRM strategies that enhance customer engagement and drive business growth. Collaborate with cross-functional teams to ensure alignment on customer journeys and optimize our CRM systems.

Are you a dynamic CRM marketer who excels in utilizing Customer.io (or similar ESPs) to create engaging workflows and sequences from the ground up, rather than simply managing existing setups? Do you find excitement in running experiments, formulating hypotheses, conducting tests, analyzing results, and promptly strategizing your next steps? Are you eager to send thoughtfully crafted marketing emails for a company dedicated to alleviating inbox chaos for its clients?If this resonates with you, you could be our next Lifecycle Manager at Fyxer!Title: Senior CRM Manager (Lifecycle)Reporting to: James Lester, Growth LeadWhat are we creating?An innovative AI Email Assistant designed to reclaim professionals' time. Fyxer efficiently organizes inboxes, drafts responses in your unique voice, and manages meeting notes, allowing you to concentrate on what truly matters.We cater to a diverse clientele, from individual power users to enterprise teams at reputable companies like Knight Frank. Our users typically operate in client-facing roles, such as sales, consulting, and recruiting, where administrative tasks can hinder productivity and incur costs.The Role:Your primary focus will be on execution and experimentation. You will design and manage lifecycle campaigns primarily via Customer.io, while implementing a rigorous test-and-learn methodology to enhance user activation, retention, and growth across both prosumer and B2B audiences.As a rapidly evolving organization, there is much to learn about our Lifecycle operations. If you thrive in a fast-paced and dynamic environment, are highly proactive, and have a strong focus on commercial outcomes, you will excel in this role.Your Responsibilities:Experimentation: Lead a continuous test-and-learn initiative across lifecycle campaigns, including A/B tests, segmentation experiments, send-time optimizations, and copy variations, always driven by clear hypotheses.

About Air Apps Air Apps builds AI-powered tools to help people plan, work, and organize their lives. Founded by a family team in 2018 in Lisbon, the company now operates from both Lisbon and San Francisco. Air Apps remains self-funded and has reached over 100 million downloads worldwide. The team focuses on long-term goals, aiming to challenge what AI can do for real users. Their current mission is to create the first AI-driven Personal & Entrepreneurial Resource Planner (PRP). At Air Apps, each person helps shape products that support users around the globe. The company values progress, creativity, and practical solutions that improve daily life.

Join Moonpig as a CRM & Content Executive, where you will play a pivotal role in enhancing our customer engagement strategies. You will be responsible for crafting compelling content that resonates with our audience, driving retention and loyalty through effective CRM initiatives. This role is ideal for a creative individual who is passionate about storytelling and data-driven marketing.

Become a Senior CRM Specialist with CheckatradeJoin Checkatrade as we transform from a traditional lead-generation subscription model into a dynamic product-led platform that shapes the future of trades in the UK. Our CRM function is pivotal to this evolution, ensuring trades not only sign up but actively engage, upgrade, and remain loyal to our services.As a Senior CRM Specialist, you will play an integral role within our CRM team. Utilizing Braze, you'll be responsible for crafting, quality-assuring, and launching campaigns across various channels including email, SMS, push notifications, and in-app communications. Your efforts will directly enhance user engagement with our tools, showcasing the true value of Checkatrade.This position serves as an excellent launchpad for your career. You'll have the opportunity to learn from experienced team members about building automated journeys, leveraging data-driven marketing, and designing scalable lifecycle flows. With your enthusiasm and inquisitive nature, this role can propel you towards becoming a CRM Lead.This is a hands-on role where you’ll not only execute campaigns in Braze but also take ownership of their performance, manage stakeholder relationships, and explore innovative ways to enhance user engagement.Your Day-to-Day Responsibilities:Campaign Build & DeliveryCreate and launch CRM campaigns and user journeys in Braze across email, SMS, Push, and in-app platforms.Utilize established templates and governance frameworks to ensure campaign quality.Conduct thorough quality assurance on campaigns to ensure accuracy, deliverability, and brand consistency.Lifecycle & Journey ExecutionDesign and manage lifecycle journeys, focusing on onboarding, engagement, upgrades, and retention.Facilitate experimentation through A/B testing to optimize messaging, timing, and channels.Gradually take on more responsibility for journey ownership as you gain confidence and skills.Process, Quality & GovernanceManage campaign calendars and delivery timelines, ensuring clear communication with all stakeholders.Adhere to data privacy, consent, and compliance standards in all communications.Learning, Growth & ProgressionEngage in continuous learning opportunities and seek out pathways for career advancement within the company.

Role overview Marshmallow seeks a Senior CRM Operations Manager based in London. The main focus is on managing and improving Customer Relationship Management systems to support strong customer experiences as the company expands. What you will do Oversee the daily operations of Marshmallow's CRM systems Collaborate with teams throughout the business to refine CRM strategies Identify ways to boost user engagement through the CRM platform Support company growth by ensuring CRM tools and processes function reliably

Who We Are:At Omaze, we empower our community in the UK and Germany to seize the opportunity to win luxurious residences and transformative prizes, all while supporting the charitable causes they cherish.With the backing of our devoted Omaze Community, we’ve successfully raised over £100 million for UK charities in a mere five years. This significant contribution has aided organizations such as Age UK, the RSPCA, British Heart Foundation, and Great Ormond Street Hospital Charity in carrying out their life-saving missions.And the most exciting part? Our journey has just begun. Omaze is cultivating a business and culture dedicated to growth and making a meaningful social impact worldwide. About The JobAs a midweight Creative Editor reporting to the Creative Director, you will play a pivotal role within our in-house creative team.This is a social-first position. You will not merely resize television advertisements for Instagram; instead, you will revamp, re-edit, and reimagine our campaigns to ensure they are native, platform-specific, and culturally resonant across TikTok, Meta, YouTube, and emerging platforms.The dual objectives of this role are to enhance our internal social editing capabilities and to advance our creative outputs through platform-native insights and innovative, AI-driven workflows.You will engage with House Draw campaigns, charity narratives, ambassador content, and performance marketing, ensuring our creative work is visually captivating, emotionally resonant, and geared towards driving conversions.We seek a candidate who recognizes that attention is earned within the first three seconds, who is passionate about social formats, and who is eager to explore how AI can revolutionize creative production. What You’ll Be DoingSocial-First Editing & Creative Execution:Spearhead the editing of social-first assets across TikTok, Instagram, Meta, YouTube Shorts, and other emerging platforms.Transform leading campaign films into platform-native, performance-oriented formats.Deliver rapid turnarounds, cut-downs, hooks, and test variants to bolster performance marketing initiatives.Master the art of vertical storytelling, ensuring pacing, structure, and captions are optimized for maximum attention and engagement.Collaborate closely with the Creative Director to define how major brand concepts adapt and resonate across social ecosystems.AI & Innovation:Proactively investigate and implement AI tools to enhance speed, ideation, iteration, and creative effectiveness.

Role Overview Utility Warehouse is hiring a CRM Technical Manager in London. This role leads the technical development and ongoing improvement of the company’s Customer Relationship Management system. The position focuses on using data to strengthen customer engagement and support business goals. What You Will Do Oversee CRM configuration and ensure the system meets business needs Manage integrations between the CRM and other platforms Work closely with teams across the company to keep operations smooth and connected Use data and technical insights to help improve customer experience Location This position is based in London.

Senior CRM Manager – SumUp Pay About the Team At SumUp, we are creating a comprehensive personal account experience for consumers throughout Europe, simplifying global spending, financial management, and rewarding everyday transactions. This is a unique opportunity to be the first dedicated CRM professional within our Consumer team. You will have the chance to develop and implement a lifecycle strategy from the ground up, shaping how we engage with our customers at every stage of their journey—from their initial installation to fostering long-term habits. Expect a role with significant ownership and impact, where you will influence how SumUp Pay interacts with its customers for years to come. Your Responsibilities Lead the design of lifecycle journeys across various channels, including push notifications, email, in-app messages, and banners, focusing on key moments that drive growth: KYC completion, card activation, first transactions, feature adoption, and re-engagement. Formulate hypotheses, conduct experiments, analyze results, and act quickly; this position requires an agile and proactive approach. Analyze product usage data to pinpoint friction points and translate these insights into CRM strategies or recommendations for product enhancements. Define and manage user segments, execute A/B tests, and continuously refine activation, engagement, and retention strategies across six European markets. Oversee the end-to-end management of Iterable, including data mappings, event taxonomy, and user profile schemas, collaborating closely with backend engineers to maintain data integrity and platform health. Collaborate with the GTM team to ensure alignment of messaging, timing, and targeting with broader SumUp growth initiatives. Ideal Candidate Profile You possess hands-on experience managing multi-channel lifecycle campaigns in a high-growth consumer product environment; experience in fintech or neobanking is a significant advantage. You think strategically about funnels, cohorts, and activation rates, rather than solely focusing on open rates and click-throughs. You are comfortable with event-driven architecture and understand how real-time triggers enhance effective customer journeys. You can effortlessly communicate and work with both technical and non-technical stakeholders, translating platform logic into clear campaign strategies and vice versa. You have experience building processes from scratch and thrive in an environment lacking a predefined playbook. You possess a hands-on approach, able to navigate data models, read event schemas, and work collaboratively with engineers as an equal partner. Why Join SumUp? Engage with a truly global, multicultural team in our central Covent Garden location, surrounded by history and innovation.

Join ClearBank as a Product Manager specializing in CRM solutions, particularly Salesforce, where you will be pivotal in shaping our product strategy and enhancing customer experience. You will collaborate closely with cross-functional teams, including engineering, marketing, and sales, to drive product vision and execution.