CRM, Email & WhatsApp Automation Manager

rightangled is seeking a CRM, Email & WhatsApp Automation Manager based in London. The role centers on improving customer engagement by developing and managing automated messaging across several channels, including email and WhatsApp. Role overview This position is responsible for shaping the company’s communication strategies to connect with audiences in ways that support marketing objectives. The manager will oversee how messages are crafted and delivered, ensuring each outreach feels timely and relevant to the recipient. What you will do Design and implement automated messaging campaigns for CRM, email, and WhatsApp platforms Refine communication workflows to align with marketing goals Monitor and optimize engagement to keep outreach meaningful and effective

CRM & Marketing Automation ManagerJoin our dynamic team at InMotion Ventures 3 as we redefine luxury vehicle ownership and rental experiences. Based in London, we are a forward-thinking company combining the innovative brands Pivotal and THE OUT, both committed to transforming the automotive landscape.PIVOTALPivotal offers an unparalleled car subscription service, allowing members to enjoy the latest Jaguar and Land Rover models without the long-term commitment and stress of traditional ownership. With a simple monthly payment, we handle everything from insurance to servicing.THE OUTAt THE OUT, we’ve revolutionized luxury car rentals by eliminating queues and hidden fees. We deliver first-class Jaguar Land Rover vehicles directly to your door, ensuring a seamless experience for both leisure and business trips.Your role will be pivotal in enhancing customer engagement through effective CRM and marketing automation strategies, thus setting new benchmarks in customer experience.

About Air Apps Air Apps builds AI-powered tools to help people plan, work, and organize their lives. Founded by a family team in 2018 in Lisbon, the company now operates from both Lisbon and San Francisco. Air Apps remains self-funded and has reached over 100 million downloads worldwide. The team focuses on long-term goals, aiming to challenge what AI can do for real users. Their current mission is to create the first AI-driven Personal & Entrepreneurial Resource Planner (PRP). At Air Apps, each person helps shape products that support users around the globe. The company values progress, creativity, and practical solutions that improve daily life.

We are seeking a talented and results-driven Email Marketing Manager to join our dynamic team at Oliver. This role offers the opportunity to craft impactful email marketing campaigns that resonate with audiences and drive engagement.As an Email Marketing Manager, you will be responsible for designing, implementing, and optimizing email marketing strategies that enhance customer relationships and contribute to our business growth. Your expertise in email marketing tools, analytics, and best practices will be crucial in achieving our marketing objectives.

Are you a dynamic CRM marketer who excels in utilizing Customer.io (or similar ESPs) to create engaging workflows and sequences from the ground up, rather than simply managing existing setups? Do you find excitement in running experiments, formulating hypotheses, conducting tests, analyzing results, and promptly strategizing your next steps? Are you eager to send thoughtfully crafted marketing emails for a company dedicated to alleviating inbox chaos for its clients?If this resonates with you, you could be our next Lifecycle Manager at Fyxer!Title: Senior CRM Manager (Lifecycle)Reporting to: James Lester, Growth LeadWhat are we creating?An innovative AI Email Assistant designed to reclaim professionals' time. Fyxer efficiently organizes inboxes, drafts responses in your unique voice, and manages meeting notes, allowing you to concentrate on what truly matters.We cater to a diverse clientele, from individual power users to enterprise teams at reputable companies like Knight Frank. Our users typically operate in client-facing roles, such as sales, consulting, and recruiting, where administrative tasks can hinder productivity and incur costs.The Role:Your primary focus will be on execution and experimentation. You will design and manage lifecycle campaigns primarily via Customer.io, while implementing a rigorous test-and-learn methodology to enhance user activation, retention, and growth across both prosumer and B2B audiences.As a rapidly evolving organization, there is much to learn about our Lifecycle operations. If you thrive in a fast-paced and dynamic environment, are highly proactive, and have a strong focus on commercial outcomes, you will excel in this role.Your Responsibilities:Experimentation: Lead a continuous test-and-learn initiative across lifecycle campaigns, including A/B tests, segmentation experiments, send-time optimizations, and copy variations, always driven by clear hypotheses.

Join Ten Lifestyle Group and Help Us Redefine Service Excellence! Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence At Ten, we are dedicated to becoming the most trusted service provider globally. Our technology-driven approach positions us at the forefront of offering exceptional services. With millions of members already benefiting from our offerings in lifestyle, travel, dining, and entertainment, we partner with over fifty prestigious clients, including HSBC and Swisscard. Our partnerships thrive on long-term contracts that fuel our revenue through platform-as-a-service and technology fees.We take pride in our global scale, boasting a substantial base of high net worth members. Our established and credible market presence comes from our strong relationships with leading suppliers across the four major service categories: restaurants, travel, entertainment, and luxury retail. We are a profitable business and the first B Corp to be listed on the London Stock Exchange (AIM market).Our commitment to investing in technology, including AI, aims to transform how our members manage their leisure activities. The coming years will see accelerated growth as we implement our Growth Engine strategy to achieve our ambitious goals.Learn more about our vision by watching Ten's Growth Engine Video.Position OverviewWe are looking for a data-driven CRM Specialist with expertise in Braze to lead our email marketing and CRM initiatives. This role requires a passion for creating personalized, data-driven customer experiences and the ability to transform insights into actionable strategies. You will be responsible for developing comprehensive lifecycle journeys and analyzing metrics to optimize campaign performance.Key Responsibilities:Design & Implement Engaging Campaigns: Oversee the creation and delivery of compelling email communications aimed at enhancing customer engagement.Utilize Data Analytics: Analyze customer data to derive actionable insights and inform campaign strategies.Optimize CRM Solutions: Leverage Braze and other top-tier tools to implement effective CRM strategies.

We are seeking a talented and driven Email Marketing Manager to join our dynamic marketing team in London. In this role, you will craft engaging email campaigns that resonate with our audience, driving customer engagement and conversions. You will leverage data analytics to optimize campaign performance and work collaboratively with various departments to align messaging and brand initiatives. Your expertise will help shape our email marketing strategy and ensure we maintain a strong connection with our customers.

equalsmoney seeks an Email Marketing Manager based in London. This position centers on building stronger customer relationships and boosting engagement through well-crafted email campaigns. The team values collaboration and aims to deliver clear, effective communications for a trusted financial services brand. Role overview The Email Marketing Manager will design, execute, and optimize email campaigns that connect with customers and support business goals. Working closely with colleagues, this role shapes the voice of equalsmoney’s communications and helps maintain its reputation for clarity and service. What you will do Develop and manage email marketing strategies that engage customers and encourage loyalty Work with team members to plan and deliver targeted campaigns Monitor campaign performance and adjust tactics for better results Requirements Experience in email marketing or a related field Strong communication and collaboration skills Ability to create engaging content that aligns with brand values Based in London

Join frpadvisory as a Senior CRM Manager to lead our customer relationship management initiatives. You will be responsible for developing and implementing CRM strategies that enhance customer engagement and drive business growth. Collaborate with cross-functional teams to ensure alignment on customer journeys and optimize our CRM systems.

About Tripadvisor Tripadvisor Inc. helps people discover memorable travel experiences and aims to be the most trusted source for travel insights worldwide. Through a range of brands, technology, and specialized skills, the company connects a global audience with partners via engaging content, travel guidance, and marketplaces covering experiences, accommodation, and dining. The group includes Tripadvisor, Viator, and TheFork. Role Overview: Senior Email Marketing Manager Based in London, this position focuses on B2B email marketing. The role calls for expertise with Braze and a creative approach to designing and launching effective email campaigns. What You Will Do Develop and execute B2B email marketing strategies using Braze Design campaigns that engage and inform business partners Manage projects from initial concept through to delivery Who We’re Looking For Proven B2B marketing experience, especially with Braze Creative thinker with a strong sense for campaign design Comfortable working in a fast-moving environment Track record of seeing projects through from start to finish

Role Overview Utility Warehouse is hiring a CRM Technical Manager in London. This role leads the technical development and ongoing improvement of the company’s Customer Relationship Management system. The position focuses on using data to strengthen customer engagement and support business goals. What You Will Do Oversee CRM configuration and ensure the system meets business needs Manage integrations between the CRM and other platforms Work closely with teams across the company to keep operations smooth and connected Use data and technical insights to help improve customer experience Location This position is based in London.

Senior CRM Manager – SumUp Pay About the Team At SumUp, we are creating a comprehensive personal account experience for consumers throughout Europe, simplifying global spending, financial management, and rewarding everyday transactions. This is a unique opportunity to be the first dedicated CRM professional within our Consumer team. You will have the chance to develop and implement a lifecycle strategy from the ground up, shaping how we engage with our customers at every stage of their journey—from their initial installation to fostering long-term habits. Expect a role with significant ownership and impact, where you will influence how SumUp Pay interacts with its customers for years to come. Your Responsibilities Lead the design of lifecycle journeys across various channels, including push notifications, email, in-app messages, and banners, focusing on key moments that drive growth: KYC completion, card activation, first transactions, feature adoption, and re-engagement. Formulate hypotheses, conduct experiments, analyze results, and act quickly; this position requires an agile and proactive approach. Analyze product usage data to pinpoint friction points and translate these insights into CRM strategies or recommendations for product enhancements. Define and manage user segments, execute A/B tests, and continuously refine activation, engagement, and retention strategies across six European markets. Oversee the end-to-end management of Iterable, including data mappings, event taxonomy, and user profile schemas, collaborating closely with backend engineers to maintain data integrity and platform health. Collaborate with the GTM team to ensure alignment of messaging, timing, and targeting with broader SumUp growth initiatives. Ideal Candidate Profile You possess hands-on experience managing multi-channel lifecycle campaigns in a high-growth consumer product environment; experience in fintech or neobanking is a significant advantage. You think strategically about funnels, cohorts, and activation rates, rather than solely focusing on open rates and click-throughs. You are comfortable with event-driven architecture and understand how real-time triggers enhance effective customer journeys. You can effortlessly communicate and work with both technical and non-technical stakeholders, translating platform logic into clear campaign strategies and vice versa. You have experience building processes from scratch and thrive in an environment lacking a predefined playbook. You possess a hands-on approach, able to navigate data models, read event schemas, and work collaboratively with engineers as an equal partner. Why Join SumUp? Engage with a truly global, multicultural team in our central Covent Garden location, surrounded by history and innovation.

ABOUT DROOLDROOL is an innovative e-commerce platform specializing in the sale of contemporary art prints and framed artworks from talented emerging artists. We have achieved profitable growth and are now dedicated to enhancing our strategies for customer acquisition, conversion, and retention as we scale.This position is part of our dynamic growth team and involves close collaboration with paid media, creative, and merchandising teams to optimize trading moments and increase repeat revenue through effective CRM strategies.ROLE SUMMARYWe are seeking a skilled CRM & Lifecycle Manager to take charge of daily email and SMS execution.This hands-on role emphasizes the development, deployment, and optimization of campaigns and automation flows. You will ensure that CRM initiatives drive key trading moments and facilitate repeat purchases, working in tandem with paid media and growth activities.Your focus will be on executing strategies, conducting consistent testing, and providing clear reporting on campaign performance.RESPONSIBILITIESCampaigns & Lifecycle ManagementLead the planning and execution of all email and SMS campaigns for product launches, sales, and other pivotal trading moments.Collaborate with growth and creative teams to brief, develop, and deliver campaigns that align with paid media and merchandising priorities.Design and enhance lifecycle journeys that promote repeat purchases and improve customer behavior from the first to the second order.Identify key customer segments and devise targeted campaigns tailored to them.Manage and optimize core automated flows, ensuring that messaging, timing, and frequency align with trading objectives.Testing, Reporting & Platform ManagementConduct structured testing across campaigns and flows to enhance performance over time.Monitor and report on revenue contributions, engagement metrics, and repeat behavior, using insights to guide future initiatives.Ensure robust segmentation, list health, and data integrity within the CRM platform.Oversee sign-up journeys and audience capture across the website.Requirements2 to 5 years of experience in CRM or lifecycle marketing within the e-commerce sector.Hands-on experience with CRM platforms such as Klaviyo or Ometria for building and executing campaigns.Ability to adhere to campaign calendars and meet deadlines effectively.Meticulous attention to detail and a capacity for rapid execution.Proficiency in leveraging data to evaluate performance and implement enhancements.Experience working collaboratively with growth and merchandising teams.Bonus Skills:Experience in boosting repeat purchase rates or customer lifetime value (LTV).Background in direct-to-consumer (DTC) or marketplace environments.Comfortable operating in a fast-paced startup atmosphere.BenefitsCompetitive salary package.Flexible working hours (3 office days per week in Shoreditch, London).25 days of annual leave, plus your birthday, a duvet day, and public holidays.Opportunity to work remotely for a week from abroad.

About Us:At Omaze, we empower our community across the UK and Germany to win extraordinary homes and life-changing rewards while supporting the causes they cherish.With the incredible support of our Omaze Community, we've successfully raised over £100 million for UK charities within just five years, aiding organizations such as Age UK, the RSPCA, British Heart Foundation, and Great Ormond Street Hospital Charity in their vital missions.And this is just the beginning! Omaze is cultivating a culture dedicated to growth and driving significant social impact on a global scale. Job OverviewWe are on the lookout for a CRM Manager to help shape and expand our lifecycle and automation engine. Your pivotal role involves crafting and executing compelling, data-driven, multi-channel communications that enhance the customer experience and boost commercial success.This is an excellent opportunity for someone who thrives on blending hands-on campaign execution with strategic insight. You will primarily engage through email, push notifications, SMS/RCS, and more, working closely with Data, Product, Engineering, and Creative teams to provide top-tier CRM solutions.Your contributions will directly influence repeat participation, customer lifetime value, and sustained engagement—helping us raise even more funds for our charitable partners while creating unforgettable moments for our winners. Key ResponsibilitiesOverseeing the complete CRM campaign lifecycle—from briefing and segmentation to building, quality assurance, deployment, and reporting.Designing and refining multi-channel campaigns and automated customer journeys across email, SMS, and push notifications.Collaborating with Data Science and Analytics for strategic segmentation and to implement data-driven optimizations.Working alongside Analytics to establish structured A/B testing programs, translating insights into measurable performance enhancements.Tracking and reporting on key performance indicators including engagement, retention, and revenue impact.Ensuring compliance and brand standards are met in all campaigns with meticulous attention to detail.Collaborating across departments to deliver seamless, personalized customer experiences.Contributing to CRM documentation, playbooks, and best practice frameworks.Staying ahead of industry trends and proactively introducing innovative ideas.

Join ClearBank as a Product Manager specializing in CRM solutions, particularly Salesforce, where you will be pivotal in shaping our product strategy and enhancing customer experience. You will collaborate closely with cross-functional teams, including engineering, marketing, and sales, to drive product vision and execution.

Role Overview Utility Warehouse is hiring a Senior CRM Operations Manager in London. This role shapes the company's customer relationship management strategy and oversees its execution. The focus: strengthen customer engagement and support business growth. What You Will Do Lead CRM initiatives, from planning through delivery Work with teams across the company to make the most of CRM tools and data analytics Find ways to improve customer satisfaction and retention through smarter CRM operations Collaboration This position partners with cross-functional groups to ensure CRM systems and processes support company goals and deliver measurable results.

Life360 is seeking an experienced CRM Marketing Manager to join our dynamic team in London, UK. In this pivotal role, you will be responsible for developing and executing marketing strategies specifically tailored for the Latin American market. You will leverage data-driven insights to enhance customer engagement and retention while ensuring alignment with our overall business objectives.Your expertise in CRM tools and marketing analytics will be essential in optimizing our campaigns and improving the customer journey. As a key player in our marketing department, you will collaborate closely with cross-functional teams to drive growth and strengthen our brand presence in LATAM.

Join ITG, a dynamic and rapidly growing company, as we seek an enthusiastic Junior Campaign Manager to support our award-winning email marketing initiatives. Last year, we successfully delivered over 3 billion emails, mobile messages, and push notifications, serving a diverse and expanding client base. We are looking for individuals who thrive in a fast-paced work environment and prioritize client satisfaction.In this role, you will collaborate closely with our CRM team to execute email campaigns for various clients, ensuring each project runs smoothly from conception to deployment. You will be an integral part of our Customer Service team, responsible for email design, HTML campaign builds, quality control, testing, and full deployment. Collaborating with the Studio and eCRM Production teams, you will ensure that all email campaigns uphold our high standards and undergo thorough quality control before reaching our clients.Key Responsibilities:Proactively engage with the client's marketing team on all email campaigns.Oversee end-to-end campaign and project management, from initial concept to deployment.Manage daily client relationships, both internally and directly.Enhance performance and efficiency through detailed reporting and optimization.Compile comprehensive reports to analyze performance and sales data, identifying opportunities for growth on client accounts.Serve as a liaison between the design team, data team, developers, and client teams, ensuring clear briefs for each department.Ensure all project and campaign deadlines are met.Gain a profound understanding of both the creative and technical aspects of online marketing.Possess a solid understanding of CRM platform technology.Develop expertise in response-driven email marketing.

Join ITG, a dynamic and expanding company, as we seek a passionate Junior Campaign Manager to contribute to our acclaimed email marketing initiatives. Last year alone, we delivered over 3 billion emails, mobile messages, and push notifications, and our client base continues to grow rapidly. We are looking for a dedicated individual who thrives in a fast-paced environment and prioritizes client satisfaction.In this role, you will collaborate closely with the CRM team to execute email campaigns for various clients, ensuring timely delivery and exceptional quality. As part of our Customer Service team, your responsibilities will include email design, HTML email build, quality assurance procedures, testing, and full deployment. You will partner with the Studio and eCRM Production teams to uphold our high standards through rigorous quality control before launching campaigns to the targeted audience.Key Responsibilities:Actively communicate with the client’s marketing team regarding all email campaigns.Manage campaigns from inception to deployment, ensuring end-to-end execution.Oversee daily customer relationship management, both internally and with clients.Enhance performance and efficiency through detailed reporting and optimization strategies.Generate comprehensive reports to analyze performance metrics and sales data, identifying growth opportunities for client accounts.Coordinate with design, data, development, and client teams, providing clear briefs for each department.Ensure all project and campaign deadlines are consistently met.Demonstrate a solid understanding of the creative and technical aspects of online marketing.Familiarity with CRM platform technology is essential.Gain expertise in response-driven email marketing strategies.

Join Wise as a CRM Analytics Manager, where you will play a pivotal role in driving data-driven strategies to enhance customer relationship management. You will leverage your analytical skills to interpret complex datasets, identify trends, and provide actionable insights to improve customer engagement and retention.