About the job
Job Summary:
CFP Energy is a dynamic and independent B2B energy supply company based in London. Join our experienced team that has been shaping the energy industry for years, and embark on a rewarding career journey with opportunities for personal growth and professional advancement aligned with our ongoing success.
Key Responsibilities:
Oversee a ledger of accounts navigating through a multi-step disconnections and collections process.
Maintain and document relationships with third-party collections, ensuring compliance with our Service Agreement.
Evaluate the escalations portfolio to adopt a cost-effective strategy for third-party collections, ensuring that escalation costs are proportionate to the debt amounts.
Investigate and resolve discrepancies in accounts, demonstrating a solid understanding of our billing and tenancy change processes.
Initiate timely communication with customers to expedite cash collection.
Provide updates, manage ongoing queries, and collaborate effectively with team members and other departments.

