About the job
Accurx designs digital tools to help NHS healthcare professionals connect with patients and colleagues. The platform began as a text messaging service for GPs and now supports 98% of GP practices and 68% of NHS Trusts across the UK. Key features include Total Triage for managing patient demand, Self-Book for appointment scheduling, Patient Questionnaires for automating care, Accumail for instant staff communication, and Accurx Scribe for generating medical notes with AI. Each tool aims to save time for clinicians and improve patient care.
Role overview
The Community Lead, based in Shoreditch, London, plays a key role in connecting healthcare professionals and supporting their learning. This position focuses on growing and nurturing one of the UK’s most active clinical communities. The Community Lead ensures users feel valued, collects their feedback, and helps turn those insights into product improvements and stronger brand loyalty.
Main responsibilities
- Strategic community development: Set and deliver a long-term vision for both primary and secondary care communities. Lead community initiatives and ensure engagement leads to product adoption and advocacy.
- Transforming feedback into action: Analyze clinician feedback and insights to shape product improvements and guide community initiatives.

