Client Support Administrator

Join SW Group as a Client Support Administrator where you will play a crucial role in ensuring our clients receive exceptional support and service. Your responsibilities will include managing client inquiries, providing solutions, and facilitating smooth communication between clients and our internal teams. We are looking for a proactive individual who is ea…

Evelyn Partners seeks an IFA Client Administrator for its London office. This full-time role plays a key part in supporting Independent Financial Advisers and making sure clients receive careful, accurate service. Key responsibilities Maintain client accounts and keep records current Process financial transactions with accuracy and efficiency Offer administrative support to IFAs Contribute to a smooth, positive experience for clients What we look for Attention to detail Strong organizational skills Dedication to quality service This position is well suited to those who take pride in supporting colleagues and keeping day-to-day operations on track.

Evelyn Partners seeks a Financial Planning Client Administrator based in London. This position plays a key part in supporting the financial planning team and ensuring clients receive attentive service. Role overview The administrator will handle tasks that keep the financial planning process running smoothly. This includes assisting with client documentation, maintaining accurate records, and coordinating with team members to meet client needs. What you will do Support the financial planning team with day-to-day administrative tasks Help deliver a high standard of service to clients Maintain attention to detail in all work Take a proactive approach to problem-solving and task management Requirements Strong attention to detail Proactive and organized work style Ability to work effectively as part of a team

Role Overview HTB Group is looking for an IT Support Systems Administrator in London. This role focuses on keeping IT systems and infrastructure running smoothly. The position involves troubleshooting technical issues, supporting staff, and working to maintain strong system performance. What You Will Do Resolve technical problems as they arise Provide IT support to employees across the company Monitor and maintain system performance Work with other teams to implement solutions that strengthen IT operations Location Based in London, England, United Kingdom.

Pineapple Contracts is excited to announce a fantastic opportunity with our partner company, Workagile.JOB TITLE: Sales & Client Support ExecutivePRIMARY LOCATION: Clerkenwell, LondonWORKING HOURS: 7.30am - 4.30pmAbout the Role:Join our dedicated and dynamic team at Pineapple Contracts as we seek a Sales & Client Support Executive to enrich our growing business environment. In this pivotal role, you will support our sales team by preparing quotations, managing client communications, updating our CRM system, and coordinating order processes to ensure an efficient sales operation. Your responsibilities will include handling inquiries, scheduling meetings, and assisting with events and client visits. With our compact team structure, every day will present new challenges and opportunities!You are a highly organized and proactive individual, adept at multitasking with confidence. Your strong communication skills and keen attention to detail will be essential as you support others while working with systems like Pipedrive to ensure seamless operations.Key Responsibilities:Provide essential support to the sales team, ensuring reliable sales assistance and professional client interactions.Generate accurate and timely quotations using our CRM (Pipedrive), and support the sales team with presentations, documentation, and ad-hoc materials.Proactively manage customer inquiries, ensuring clear communication and swift follow-up.Establish and maintain project deals in Pipedrive, keeping the CRM data organized and current.Facilitate order onboarding and coordinate purchase orders with the customer care team for smooth transitions.Monitor live orders, flagging necessary follow-up actions to assist the sales team in maintaining order efficiency.Manage the general sales inbox, prioritizing and addressing inquiries effectively.Engage with existing clients to share updates on new product launches and assist in scheduling appointments for account managers.Assist in qualifying inquiries and follow-ups, enabling the sales team to concentrate on high-value opportunities.Collaborate closely with Design and Supply Chain teams on unique projects, ensuring that queries are resolved and opportunities maximized.Provide second-line support for incoming phone calls, taking accurate messages as needed.Oversee the preparation and distribution of sample packs and supporting materials.Manage showroom resources, ensuring literature, samples, and merchandise are adequately stocked.

Join our dynamic Renewals team as a Renewals Administrator in South West London (SW3). The ideal candidate will play an essential role in providing comprehensive administrative support to our centralized team.Key Responsibilities:Prepare and distribute tenancy agreements, memorandums of extension, termination paperwork, tenant change addendums, and legal notices (including section 21’s) to landlords and tenants through email and postal services.Manage tenant referencing via our online agency Homelet and additional methods as necessary.Coordinate end-of-tenancy inventory checks and deposit returns for non-managed landlords.Update internal software platforms (Reapit and Proman) with progress notes and task reminders; training on the upcoming CML (Radar) software transition will be provided.Send 90-day renewal reminders via email and post while offering general administrative and telephone support.Ensure all paperwork and procedures adhere to high standards aligned with company policies.Process invoices, manage card payments, and pursue outstanding administrative or rent payments as necessary.Support the broader team as required.

Role Overview Interactive Brokers LLC is looking for a Client Technical Support Supervisor to join the London office. This position plays a key part in providing technical assistance to clients and guiding a team to maintain high service standards. What You Will Do Supervise and support a team of client technical support specialists Oversee the handling of client inquiries, ensuring timely and accurate responses Lead troubleshooting efforts for technical issues raised by clients Work with other departments to identify areas for service improvement Encourage professional growth and continuous learning within the team What We Look For Strong leadership skills Technical aptitude and a genuine interest in technology Experience managing or supervising a team Multilingual abilities preferred This role offers the chance to shape client support operations while developing both team and personal skills in a collaborative environment.

Kaplan is hiring a Scheduling and Capacity Administrator for a 1-year fixed-term contract based in London. This hybrid role combines remote work with regular time in the Islington office. The position is full time (37.5 hours per week) and offers a salary of £28,860 to £30,000 per annum (Grade K2). Role overview This administrator supports daily operations by handling a mix of administrative and logistical tasks. The work ensures assessment processes run smoothly and efficiently. Key responsibilities Coordinate communications and logistics with suppliers Manage the entire purchase order process, from vendor setup through to order fulfillment Arrange assessment venues and catering Organize staff schedules and related logistics Handle general administrative duties, including managing the team mailbox For more details, see the full job description. If the link does not work, copy and paste: https://tinyurl.com/kcvdrza4 Requirements Comfort with productivity tools such as Google Workspace and the ability to learn new platforms quickly Interest in new technologies, especially AI and automation Strong organizational skills and attention to detail Proactive approach to identifying and resolving administrative issues Contract details Reference number: JR253607 Location: Hybrid (remote and Islington, London) Working pattern: Full time, 37.5 hours per week Contract type: 1 year fixed-term Number of roles: 1 Grade: K2 Salary: £28,860 - £30,000 per annum

Join our dynamic team at Precious Homes Ltd as a Receptionist and Office Administrator. This full-time position offers a competitive hourly rate of £7.14 and requires a commitment of 40 hours per week, Monday through Friday, from 08:30 AM to 05:30 PM.In this vital role, you will be the first point of contact for our visitors, managing entry to the office and ensuring a welcoming atmosphere. Your responsibilities will include performing all reception duties and providing essential administrative support across various functions as needed.The ideal candidate thrives in a fast-paced environment, possesses strong multitasking abilities, and is eager to contribute positively to our team. If you believe you have the skills and enthusiasm to excel in this role, we invite you to apply!

Join a dynamic export-import company located in Neasden, North West London, as an Accounts and Finance Administrator. This is an excellent opportunity for an organized and proactive individual to provide administrative support in a fast-paced environment. The role operates from 9:00 AM to 5:30 PM with a 30-minute lunch break and includes free parking.Your responsibilities will include:Answering phone calls and taking precise messages.Responding promptly to emails and queries.Updating stock reports from our warehouses across the UK and internationally.Preparing data reports for senior management using Excel and PowerPoint.Managing data entry and updating customer and supplier information.Utilizing Sage software to interact with suppliers and customers as needed.Coordinating with freight forwarders to follow up on orders.Working with freight companies to monitor shipments.Liaising with UK and overseas warehouses regarding incoming and outgoing shipments.Preparing and following up on all documents related to export sales.Assisting the office manager and director with various ad hoc tasks.

The Client Services Engineer plays a crucial role in delivering exceptional technical support to users of computer systems. This position entails addressing inquiries and resolving various computer-related issues for clients, whether in person, over the phone, or remotely. Additionally, the engineer will provide guidance on the effective use of computer hardware and software, assist with printer installations, facilitate word processing tasks, manage electronic mail systems, and navigate operating systems.

FRP Advisory seeks an Office Administration Assistant to support the Financial Advisory team in London. This position helps keep daily office functions running smoothly and provides direct administrative support to colleagues. Key responsibilities Manage incoming and outgoing correspondence Schedule appointments and coordinate calendars Organize and maintain files Assist with a range of administrative tasks as needed What we look for Strong attention to detail Proactive approach to problem-solving Clear and effective communication skills Commitment to supporting high standards of client service This role is based in our London office and works closely with a team of financial professionals.

Join a dynamic legal practice located in South West London as a Business Administrator. We are seeking a proactive individual who excels in client engagement and administrative efficiency. Your role will involve:Assisting clients before consultations by managing documentation such as photocopying ID, obtaining signatures on letters of authority and client care letters, and organizing their files.Compiling legal bundles, which includes pagination, creating an index, and arranging documents in chronological order.Archiving closed legal matter files systematically.Communicating via email with counsel and clients.Demonstrating a willingness to learn and utilize legal software programs.Managing the office calendar, including client appointments and critical deadlines.Handling postal correspondence efficiently.

Paddle builds payment infrastructure for digital product companies, serving as Merchant of Record to simplify payments for software sellers. The platform is designed to make transactions faster, safer, and more affordable. With backing from investors like KKR, FTV Capital, Kindred, Notion, and 83North, Paddle supports over 6,000 software sellers in 245 territories. Role overview The Executive Administrative Assistant supports Paddle’s Executive Committee (ExCo), working closely with the Executive Assistant to the CEO, President, and CFO. This position helps keep daily operations running smoothly by managing schedules, coordinating travel, handling expenses, and maintaining strong communication across the executive team. Strong organizational skills, attention to detail, and a proactive approach are important in this global workplace. What you will do Diary and scheduling Manage calendars for ExCo members, keeping schedules efficient and current. Arrange internal and external meetings across multiple time zones. Resolve scheduling conflicts and adjust plans as needed. Travel and logistics Book domestic and international travel, including flights, hotels, and ground transportation. Create clear, detailed itineraries for executive travel. Handle changes or disruptions to travel plans to keep everything on track. Expenses and administration Prepare and submit expense reports following company policy. Assist with general administrative tasks as requested by ExCo members. Meeting coordination Organize meeting agendas and logistics to make the best use of executive time. Location This position is based in London.

Join Luminance, the leader in Legal-Grade™ AI technology for enterprises. With backing from esteemed venture capitalists and recognition in prestigious lists like Forbes AI 50 and Inc. 5000, Luminance is revolutionizing the legal industry on a global scale.The Client Solutions Engineer position presents an exciting chance to collaborate across Sales, Product, and Customer Success teams, enhancing our clients’ technical capabilities and maximizing the value they derive from Luminance. This role is essential in delivering an exceptional technical experience for enterprise customers, facilitating quicker and smoother integration with our platform. The ideal candidate will combine customer-centric skills with a solution-oriented approach, guiding customers in understanding how to best leverage our offerings to achieve their goals. Additionally, the role requires the creation of scalable resources such as reusable toolkits, SDKs, and thorough documentation to support developers effectively.A successful Client Solutions Engineer will gain a comprehensive understanding of our AI platform and its integration into diverse customer systems. The role involves close collaboration with both prospective and current clients to offer expert guidance and ensure a seamless integration experience. Working alongside Account Executives, Product Specialists, and Customer Success Managers, the Client Solutions Engineer will be pivotal in transforming prospects into loyal, satisfied customers.

As a Product Support Specialist for Institutions at Opus2, you will serve as the foremost product expert and relationship manager for our esteemed Institutions client base. In this escalation role, you will deliver advanced product insights, ensure service level agreements (SLAs) are fulfilled across all support interactions, and establish yourself as a trusted advisor to client-side support teams.This position uniquely connects client empowerment with internal accountability. You will lead tailored product training, manage ongoing client engagement through site visits and consultations, and provide strategic feedback to our Product Management team. With a profound understanding of the Institutions solution, you will guarantee exceptional, proactive support for our clients while influencing the future of the product based on real-world applications.Your ResponsibilitiesDeliver first and second-line technical support and product advice through phone, email, and internal support portals to users of our innovative legal technology solutions.Investigate and resolve complex software issues, collaborating with QA, DevOps, and Engineering teams to ensure prompt and effective resolutions.Assist in developing automation tools and scripts (e.g., Python, Bash) to enhance support operations and improve data accuracy.Engage directly with clients to understand their workflows and deliver customized technical solutions that drive product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases prior to deployment.Mentor and guide junior team members by sharing expertise, best practices, and technical knowledge.Promote best practices and foster client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk system, ensuring thorough follow-ups and resolutions.Create and update user-friendly support materials such as how-to guides, FAQs, and internal documentation.Identify recurring issues and collaborate with Product and Development teams to implement long-term enhancements.Assist in conducting product training sessions and client demonstrations as required.Uphold a high standard of professionalism and client satisfaction in all support interactions.

HSI provides cloud-based solutions for environmental, health, and safety (EHS) compliance, along with workforce development tools. Companies rely on HSI’s training and HR compliance products to improve workplace safety and efficiency. Role overview The Junior Network Administrator will be the first IT hire in Europe for HSI, based in London. This hands-on position supports employees in the UK and Ireland and works closely with the established IT team in the US. Daily interaction with colleagues is central to the role, offering visibility and the chance to build strong working relationships across regions. This position is designed for someone early in their IT career who brings technical ability and a service-oriented approach, and is eager to develop within a collaborative, international company. What you will do Serve as the primary IT support contact for staff in the UK and Ireland, providing prompt and effective assistance. Deliver Tier 1 support for hardware, software, and network issues using Jira Service Management. Troubleshoot and resolve issues on desktops, laptops, and mobile devices. Set up and onboard new employees, including imaging, configuring, and deploying devices. Administer user accounts and access in Active Directory and Microsoft 365, handling provisioning, password resets, and mailbox setup. Monitor system performance and escalate ongoing problems to senior IT staff when necessary. Keep IT documentation current, including knowledge base articles and asset records. Support compliance with internal IT security policies and standards. Coordinate with the US IT team to ensure consistent support across all locations. Working conditions Hybrid work model: spend 2–3 days per week onsite at the London office. Standard UK hours: 8:00 AM to 5:00 PM. Collaborate with colleagues in the UK, Ireland, and US East Coast, gaining experience in a global IT setting. Requirements Minimum 1 year of experience in IT support, service desk, or helpdesk roles in an employee-facing environment. Strong foundational IT knowledge, including operating systems, basic networking, and support for end users. Customer service focus, with clear communication and effective problem-solving skills. Hands-on experience with: Windows 10/11 and Microsoft Office 365 Active Directory and Microsoft 365 administration Ticketing systems, preferably Jira or Jira Service Management Basic understanding of networking concepts such as IP addressing, DNS, and DHCP.

Join our dynamic team at PitchBook Data as a Customer Support Specialist, where you will play a pivotal role in enhancing customer satisfaction and ensuring a seamless experience for our users. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing comprehensive support regarding our financial data services.

Client PartnerLocation: UK - London (expected to be in London as required by team/client)Work where you thrive — fully remote or hybrid from one of our offices, the choice is yours!Department: Client ServicesEmployment Type: PermanentAbout YLD:At YLD, our mission is to empower our clients to advance continuously. We collaborate closely with them to foster the skills and capabilities necessary to outperform their competitors, knowing that our success is intertwined with theirs. We are a collective of inquisitive, skilled individuals dedicated to making YLD a workplace where talented people aspire to grow and flourish.As a remote-first consultancy, we specialize in software engineering, product design, and data analytics. With teams situated in London, Lisbon, and Porto, we craft digital solutions that provide enduring value long after our collaboration concludes.About the Role:Due to our impressive growth, we are thrilled to welcome a new Client Partner to our team.This full-time position involves supporting several clients, engaging with key stakeholders, and learning from our experienced consultants in Agile methodologies. A background in Engineering, Product Design, Delivery, or a related field is advantageous, but we value diverse experiences.Your primary responsibility will be to assist our clients and consultants, ensuring that our partnerships are seamless and productive. Under the guidance of our senior leadership, you will gain insights into our business's strategic direction.This role places a strong emphasis on leading Agile teams, facilitating processes, and providing delivery support to cultivate healthy, high-performing teams.Your Day-to-Day Responsibilities:Establishing partnerships with clients, building trust, and understanding their needs and concerns.Coordinating and inspiring team members while providing leadership and direction, focusing on Agile facilitation (retrospectives, team health checks, continuous improvement).Participating in regular account reviews with clients and serving as the primary contact when issues arise. Providing weekly updates to the broader YLD team.Supporting profitability and performance metrics throughout the engagement, ensuring timely billing and payment processes.Enhancing YLD's reputation within client organizations, contributing ideas for potential improvements.

Role overview WPP Media is seeking a Client Lead to join the London office. The role centers on managing client accounts and developing long-term relationships. Success in this position means understanding client needs and making sure they are addressed by collaborating with internal teams to maintain high service standards. What you will do Manage a portfolio of client accounts as the primary contact Coordinate with teams to ensure client requirements are fulfilled accurately and on time Contribute to the development of strategies that align with client goals by working with colleagues across different functions Promote client satisfaction and encourage ongoing engagement Location This position is based in London, United Kingdom.