Agile Delivery Manager – CRM Implementation in Not-for-Profit

We are seeking a skilled Agile Delivery Manager to join our client in the not-for-profit sector, tasked with the successful implementation of a new Customer Relationship Management (CRM) solution.The Agile Delivery Manager will oversee multiple agile development streams, facilitating the transition from a development phase to a stable business-as-usual (BAU) environment.Your role will involve collaborating with key stakeholders and project leads to define and execute the corporate CRM roadmap, ensuring the identification and delivery of essential transition products. Experience in transitioning complex, business-critical solutions to steady state BAU is highly desirable.While familiarity with Microsoft Dynamics 365 configuration and implementation projects is advantageous, strong agile delivery experience is also welcomed.

Are you an inspiring leader with the ability to motivate and guide multidisciplinary, cross-functional teams? Do you have a passion for Agile methodologies and thrive in collaborative environments? If you enjoy working alongside passionate, selfless, and open-minded colleagues, this role might be for you!Join us at Zaizi, where we tackle exciting public sector projects aimed at making a positive impact on people's lives. Our team is dedicated to solving complex challenges using innovative thinking and the latest technological tools.Your role will be pivotal in supporting, coaching, and leading our teams to deliver optimal outcomes for our clients and their users. Your adaptable leadership style will empower teams to overcome obstacles and discover effective solutions.Working closely with our product managers, you will help deliver value aligned with the product vision. We foster a culture of continuous learning and sharing, and you will play a key role in enhancing Agile maturity through coaching team members in communities of practice.At Zaizi, we pride ourselves on our inclusive, modern, friendly, and innovative culture. We seek bright, proactive individuals with a 'can-do' attitude. If you are eager to challenge yourself and excel in your career, you will thrive in our environment!

Transform the Future of Finance with Us!At Light, we are revolutionizing the way modern businesses manage their financial processes by replacing outdated ERP systems with our dynamic Smart Financial Platform. Our cutting-edge software equips global enterprises with automated accounting, real-time insights, and financial flows that adapt to the pace of business.We collaborate closely with our clients, delivering rapid solutions while maintaining a relentless focus on quality. In a remarkably short time, Light has become the backbone of leading companies such as Lovable, Legora, and Keyshot. Our users don’t just operate on Light; they truly enjoy the experience.Join us as we forge a new category in software. We are a passionate team of engineers who appreciate the intricacies of finance, designers dedicated to seamless reconciliation, and operators who view finance as a product. If you're eager to innovate how the world manages money, you've found your new home.Supported by premier investors and guided by industry veterans, we are crafting groundbreaking products with the liberty to deliver ambitious results. Help us position Light as the global standard for next-generation finance.Your Role as Implementation ManagerAs an Implementation Manager, you will spearhead complex implementation projects for multinational clients transitioning from traditional ERP systems to our Smart Financial Platform. Your expertise will guide clients through the intricacies of financial systems during their migration, ensuring seamless adoption of our platform. You will cultivate strong relationships with client finance leadership to foster trust and facilitate successful outcomes.Your responsibilities will include:Leading intricate implementation projects for global clients.Utilizing your experience to navigate complex financial systems during migrations.Establishing trusted partnerships with client finance teams to enhance platform adoption.Creating and executing comprehensive project plans with defined milestones.Collaborating with our product and engineering teams to align client requirements with our implementation strategies.This role is client-facing and pivotal in ensuring successful implementations and sustained client satisfaction. You will collaborate with a small, talented team that possesses a profound understanding of the market.Your Qualifications:Bachelor’s degree in Accounting, Finance, or a related field.Proven experience in managing ERP implementations, particularly for large-scale enterprises.Strong analytical and problem-solving skills, with a deep understanding of financial processes.Excellent communication and interpersonal skills to build relationships with senior stakeholders.Demonstrated ability to manage multiple projects simultaneously and meet tight deadlines.

Join frpadvisory as a Senior CRM Manager to lead our customer relationship management initiatives. You will be responsible for developing and implementing CRM strategies that enhance customer engagement and drive business growth. Collaborate with cross-functional teams to ensure alignment on customer journeys and optimize our CRM systems.

Role overview PA Consulting Group is seeking an Agile Business Analyst focused on Digital Delivery in London. This position calls for strong analytical skills to support organizations through digital transformation projects. The role involves close collaboration with cross-functional teams to keep projects on track and aligned with client goals.

Role overview Marshmallow seeks a Senior CRM Operations Manager based in London. The main focus is on managing and improving Customer Relationship Management systems to support strong customer experiences as the company expands. What you will do Oversee the daily operations of Marshmallow's CRM systems Collaborate with teams throughout the business to refine CRM strategies Identify ways to boost user engagement through the CRM platform Support company growth by ensuring CRM tools and processes function reliably

Role Overview oliver is looking for an Implementation Manager based in London. This role leads the deployment of new solutions for clients, working closely with them to understand their needs and deliver results that match their goals. What You Will Do Oversee the rollout of solutions for clients, managing the process from planning to completion Work directly with clients to clarify requirements and ensure their expectations are met Coordinate with internal teams to align project strategies with client objectives Build and maintain strong client relationships throughout each project Monitor progress and address issues to keep projects on track

About The Dot CollectiveWe are an innovative consultancy with a presence across the UK and EU, grounded in engineering excellence and dedicated to empowering individuals to create meaningful change.Our projects utilize modern technology stacks, and we typically employ Agile Scrum methodologies for efficient project delivery.About YouAre you driven by data and its potential for transformation? Do you want to make a significant impact in a short time frame? If so, we may be the perfect fit for you. Your Key Skills and Capabilities:Proven experience as an Agile practitioner with diverse delivery methods, adept at selecting optimal processes for each engagement.Ability to listen to and interpret the requirements of both technical and business stakeholders, while managing expectations effectively.Skillful in monitoring the commercial viability of projects.Capable of facilitating delivery flow, proactively addressing risks, dependencies, and ownership.Understanding of project prioritization to focus on high-value activities.Ensuring that teams plan their delivery effectively within their capacity.Creating a conducive environment for teams to thrive and empowering them to deliver results.Accountable for the successful delivery of engagements and identifying growth opportunities with clients. Our Commitment to YouWe prioritize your individuality, striving to support your needs and well-being through thoughtfully designed co-working spaces, flexible remote working arrangements, parental leave, sabbaticals, and the opportunity to pursue personal projects.We value cohesive teams and will make every effort to maintain the stability of high-performing teams across different projects.

About DecagonDecagon stands as the premier conversational AI platform, enabling brands to provide exceptional concierge-level customer experiences.Our cutting-edge technology empowers renowned enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and enriching interactions across all channels, including voice, chat, email, and SMS.We envision a future where customer interactions transcend traditional support tickets and hold music, leading to quicker resolutions, more engaging conversations, and deeper relationships. Proudly backed by leading investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to making this vision a reality.As an in-office company, we thrive on a collective dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our working culture and team development.About the RoleJoin Decagon’s pioneering Implementations Team to build and scale our operations in delivering top-tier AI Agents to our clients. You will spearhead the strategy and execution of Decagon implementations within intricate enterprise environments, ensuring that each deployment is seamless, impactful, and lays the groundwork for sustained customer success.Your responsibilities will include designing and maintaining the implementation playbook, establishing frameworks, processes, and standards that facilitate repeatable and scalable deployments as we expand. You will leverage AI tools, automation, and robust operational design to enhance efficiency and minimize time to value.Collaborating closely with customer teams, you will gain insights into their workflows and objectives while working cross-functionally with Sales, Product, and Engineering to convert those needs into successful implementations. You will oversee complex rollouts, align stakeholders, and guarantee that every launch yields measurable outcomes.In this role, you willLead the implementation of enterprise AI Agents from kickoff to rollout, driving execution, adoption, and business results.Craft implementation strategies customized to each customer's objectives and technical landscape.Develop and manage the Implementation playbook, incorporating processes and standards that support scalable, high-quality deployments.Enhance the speed, quality, and consistency of implementations by identifying best practices and streamlining workflows.

Humaans develops workplace infrastructure software for companies scaling rapidly across the globe. The platform started as a basic system of record and now offers a comprehensive workforce management solution. Athena, the AI layer, coordinates workflows across HR, IT, Finance, and Operations, helping organizations make informed decisions and adapt as they grow. Customers range from startups like Lovable, Poolside, Fyxer AI, and Tandem Health to established firms such as Quantexa, Sellpy, Manychat, Gigs, Croud, and Threecolts. These teams use Humaans to handle complexity and work more efficiently. The company has raised $20 million from investors and founders including Lachy Groom (Physical Intelligence) and Stewart Butterfield (Slack). Role overview The Implementation Manager ensures customers gain value from Humaans from the very beginning. With Athena now available, this role guides organizations through setting up an AI-driven people platform, encouraging adoption, and building lasting relationships. The position emphasizes accuracy, efficiency, and a strong customer experience. AI tools support daily work by streamlining processes, identifying issues early, and improving future rollouts. The Implementation Manager supports both the core HRIS and Athena platforms, making sure customers are well positioned from day one. What you will do Oversee the full implementation process for new clients, from contract signing through to launching the solution Handle complex data sets and tailor solutions to suit each organization Work closely with Sales, Customer Success, Product, and Engineering teams to deliver seamless, memorable implementations Location This position is based in London.

Role Overview Telefonica Tech is looking for a Senior Agile Project Manager in London to guide digital transformation projects from start to finish. This role centers on working closely with teams across disciplines to deliver products that meet business goals. The position calls for strong leadership to keep projects on track and encourage ongoing improvement. What You Will Do Lead project planning, execution, and delivery using Agile practices Work with cross-functional teams to achieve project milestones Align project outcomes with company strategy Promote a culture where teams regularly refine their approach and processes

Role Overview Utility Warehouse is hiring a CRM Technical Manager in London. This role leads the technical development and ongoing improvement of the company’s Customer Relationship Management system. The position focuses on using data to strengthen customer engagement and support business goals. What You Will Do Oversee CRM configuration and ensure the system meets business needs Manage integrations between the CRM and other platforms Work closely with teams across the company to keep operations smooth and connected Use data and technical insights to help improve customer experience Location This position is based in London.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and artificial intelligence. Our cutting-edge platform is uniquely designed to integrate both elements seamlessly, enabling organizations to manage their support operations effectively. Trusted by industry leaders like Canva, Etsy, and Robinhood, Assembled empowers teams to optimize their operations — from in-house agents to BPOs, all while harnessing the capabilities of AI. With features including AI Agents that handle cases from start to finish, AI Copilot for agent support, and AI-driven workforce management, we help teams deliver faster, higher-quality service and make informed staffing and automation decisions. With the backing of $70 million from NEA, Emergence Capital, and Stripe, we are on a mission to redefine the future of AI and human collaboration in customer support.The RoleWe are seeking an experienced Implementation Manager to spearhead the technical implementation process and foster strong customer relationships during the onboarding phase for our mid-market and enterprise clients.As a pivotal member of our Solutions Team, you will play a key role in shaping our implementation strategies as we expand. Your responsibilities will encompass everything from customer project management to technical setup, directly contributing to revenue growth, customer retention, and overall satisfaction. By engaging with customers, you will formalize best practices for implementation, enhance our product offerings, and refine our operational processes as we continue to scale.ResponsibilitiesCultivate customer relationships and lead technical implementation projects across various customer segments, particularly focusing on mid-market and enterprise.Investigate and document product functionalities across all areas of our platform, both through our web application and API, to enhance your product knowledge and serve our customers and internal teams effectively.Establish and enhance implementation best practices based on your growing product expertise.Streamline internal processes and elevate the customer experience throughout the implementation phase.Collaborate cross-functionally with Sales and Customer Success teams to ensure successful customer launches.Influence the product roadmap by acting as a conduit between our customers and the product organization.Set a positive precedent for customer engagement, helping clients derive maximum value from our solutions.About YouA minimum of 4 years’ experience in a customer-focused role that involves technical support, ideally within a SaaS environment.Proven ability to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.Strong analytical and problem-solving skills, with a passion for improving processes and customer experiences.Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and customers.A proactive mindset with a focus on continuous learning and adaptation.

We are seeking a seasoned Agile Programme Manager to lead a transformative greenfield software development initiative. With a competitive rate of £750 per day, this role offers the potential for permanent placement after a contract period of 12 months. This position is primarily remote, allowing flexibility while coordinating with teams across the UK.Your primary responsibilities will include strategic oversight, organization, and coordination of the programme's workstreams. You will be instrumental in managing interdependencies, assessing risks, and ensuring the successful delivery of the project.Key Responsibilities:Plan, design, and monitor programme activities while providing weekly progress reports and resolving issues proactively.Facilitate meetings and maintain communication with clients, stakeholders, and technology partners.Collaborate with senior management and teams to eliminate blockers and manage dependencies effectively.Oversee the contractual deliverables, ensuring compliance and quality assurance throughout the programme.Define governance structures, decision stages, and clarify responsibilities (RACI).Administer daily activities with the support of a Project Administrator.Identify and allocate resources and tasks among project managers, commercial teams, and support functions.Ensure project delivery meets quality standards, timelines, and budget constraints.Initiate management interventions to address any identified gaps or issues within the programme.

We are seeking a results-driven and strategic Delivery Manager to join our dynamic team at Version 1. As a Delivery Manager, you will play a crucial role in ensuring the seamless execution of projects, guiding cross-functional teams to deliver exceptional service and value to our clients. Your expertise in agile methodologies and strong communication skills will be essential in fostering collaboration and driving project success.

Join Telefonica Tech as a Senior Agile Project Manager, where you will lead dynamic teams in driving innovative projects to successful completion. You will play a pivotal role in enhancing project performance through Agile methodologies, ensuring alignment with strategic goals while fostering a collaborative team environment.

Senior CRM Manager – SumUp Pay About the Team At SumUp, we are creating a comprehensive personal account experience for consumers throughout Europe, simplifying global spending, financial management, and rewarding everyday transactions. This is a unique opportunity to be the first dedicated CRM professional within our Consumer team. You will have the chance to develop and implement a lifecycle strategy from the ground up, shaping how we engage with our customers at every stage of their journey—from their initial installation to fostering long-term habits. Expect a role with significant ownership and impact, where you will influence how SumUp Pay interacts with its customers for years to come. Your Responsibilities Lead the design of lifecycle journeys across various channels, including push notifications, email, in-app messages, and banners, focusing on key moments that drive growth: KYC completion, card activation, first transactions, feature adoption, and re-engagement. Formulate hypotheses, conduct experiments, analyze results, and act quickly; this position requires an agile and proactive approach. Analyze product usage data to pinpoint friction points and translate these insights into CRM strategies or recommendations for product enhancements. Define and manage user segments, execute A/B tests, and continuously refine activation, engagement, and retention strategies across six European markets. Oversee the end-to-end management of Iterable, including data mappings, event taxonomy, and user profile schemas, collaborating closely with backend engineers to maintain data integrity and platform health. Collaborate with the GTM team to ensure alignment of messaging, timing, and targeting with broader SumUp growth initiatives. Ideal Candidate Profile You possess hands-on experience managing multi-channel lifecycle campaigns in a high-growth consumer product environment; experience in fintech or neobanking is a significant advantage. You think strategically about funnels, cohorts, and activation rates, rather than solely focusing on open rates and click-throughs. You are comfortable with event-driven architecture and understand how real-time triggers enhance effective customer journeys. You can effortlessly communicate and work with both technical and non-technical stakeholders, translating platform logic into clear campaign strategies and vice versa. You have experience building processes from scratch and thrive in an environment lacking a predefined playbook. You possess a hands-on approach, able to navigate data models, read event schemas, and work collaboratively with engineers as an equal partner. Why Join SumUp? Engage with a truly global, multicultural team in our central Covent Garden location, surrounded by history and innovation.

We are seeking an experienced Principal Implementation Manager to join our dynamic team at Wise. In this pivotal role, you will lead the successful implementation of our cutting-edge financial solutions for clients, ensuring that projects are executed on time and to the highest standards. You will collaborate closely with cross-functional teams, including product development and customer support, to deliver exceptional results that drive customer satisfaction.

Join our dynamic team as a Senior Project Manager specializing in both Waterfall and Agile methodologies within the not-for-profit sector. This role, based in our vibrant central London office, involves overseeing projects of significant strategic importance from inception to completion. You will play a key role in coordinating and justifying the development of business cases to our stakeholders.The ideal candidate will have a robust background in managing enterprise software development projects and will demonstrate proficiency in a spectrum of software development methodologies, particularly Agile.

About WPPWPP serves as the trusted growth partner for the world's leading brands, integrating cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel into a single entity. Powered by exceptional talent and our innovative marketing platform, WPP Open, we assist clients in navigating change, seizing opportunities, and achieving transformational growth. For more information, visit WPP.com.1360 - Implementational Planning Manager - Client TeamsAbout WPP MediaWPP is the creative transformation company dedicated to leveraging creativity to build better futures for our people, planet, clients, and communities. For more information, visit WPP.com.WPP Media, a global collective within WPP, brings together the best platforms, people, and partners to unlock limitless opportunities for growth in a media-rich environment. For further details, visit WPPMedia.com.ABOUT WPP & OPENDOORAt WPP, we continuously reinvent the future of creativity across a broader canvas, uniting unrivalled talent, resources, and skills to offer integrated communications, experience, commerce, and technology solutions.Over the past decade, we have developed a global client practice dedicated to accelerating WPP's impact for our largest clients by delivering the best of WPP. Each team is tailored to meet specific client needs and challenges, facilitating easy access to the appropriate capabilities. This is the foundation for our unique OpenDoor collaboration with Amazon.The OpenDoor partnership model is designed to deliver enhanced productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor encompasses all WPP agencies and disciplines, including media, business consultancy, communications, and brand strategy.