About the job
At Moss, we empower finance professionals to automate their daily tasks and make informed decisions for the future.
Our unique team culture is driven by impact and growth, where every member is committed to learning and excelling. Honored by Sifted’s Rising 100 and LinkedIn's Top Startups, we are dedicated to advancing your career and ensuring the enduring success of Moss.
Join our Customer Success team, where your focus will be on driving revenue growth through proactive customer engagement. Utilizing data insights, you will identify upsell opportunities and mitigate churn risks for your assigned customer portfolio. Your strategic insights and comprehensive product knowledge will be crucial in helping customers realize the full value of our offerings and achieve their objectives.
Your responsibilities
Here’s what your daily activities will entail:
Enhance customer engagement - By cultivating and nurturing valuable, scalable relationships, you will develop a profound understanding of your clients’ finance goals, guiding and consulting them to maximize their engagement and activate all spend management features.
Identify upselling opportunities - Utilize your in-depth understanding of both the product and your customers' needs to uncover new business opportunities and optimize existing products and features to elevate value for current accounts.
Measure success and deliver insights - Employ specific KPIs to monitor and drive revenue growth through key metrics like spend engagement, SaaS uplift, and renewals.
Act as a product ambassador - Collaborate closely with internal stakeholders to compile and relay client feedback, and serve in an advisory role regarding current and future product features.
Pursue process excellence - Strive for continuous improvement by designing and implementing client journey touchpoints that enhance customer satisfaction and contribute to long-term retention.
About you

