2nd/3rd Line Support Engineer

Join a leading IT Support Services Company as a 2nd/3rd Line Support Engineer in North London. This is an exciting opportunity to be part of a well-established team dedicated to providing exceptional IT support to small and medium businesses.The ideal candidate will possess comprehensive experience in supporting end users, preferably within a Managed Services Provider environment. We are looking for someone who is confident, outgoing, and possesses excellent communication skills, both verbal and written. You will be self-motivated and able to work independently, managing technical requests efficiently.In this hands-on role, you will provide top-notch technical support, including VIP telephone assistance and potential client-side support. Strong technical abilities are essential to ensure timely resolution of operational requests.

Join Our Team as a 3rd Line Support Engineer!Security experience is a must!We are seeking a skilled 3rd Line IT Support Engineer with a strong background in cyber and IT security to join our rapidly growing company in Central London.Key Responsibilities: You will play a pivotal role in monitoring SIEM systems, ensuring robust security measures are in place, and contributing to various exciting projects.This position offers a fantastic opportunity for career advancement and the chance to work with cutting-edge technology.The basic salary for this role is up to £60,000 per annum.If you meet the qualifications, please send your CV for more information!

Join Us as an IT Security Engineer5ivetechlimited is seeking a skilled 3rd Line Infrastructure Engineer with a strong background in IT security, specifically with experience in Security Information and Event Management (SIEM) tools such as Splunk, LogRhythm, or QRadar.In this role, you will be responsible for setting up and maintaining networks, servers, and providing 3rd line Business as Usual (BAU) infrastructure support. We are looking for candidates who have successfully executed various security projects utilizing SIEM software.Your expertise will contribute to enhancing our security posture and ensuring our systems are robust and secure.Day Rate: £350

Begin your journey with us. Advance your career here.Are you prepared to become an integral part of a dynamic team of engineers and influence the future of energy infrastructure?The Transmission & Distribution (T&D) Engineering team offers diverse services ranging from initial concepts to Power Systems Analysis, Cabling, Substations, Transmission and Distribution Infrastructure, System Balancing and Compensation, Protection Systems, SCADA, Communications, Converter Station Design, HVDC Systems, and Interconnectors, including international links.Join us to work on the UK's most revolutionary T&D initiative - the National Grid's Great Grid Upgrade. AECOM, alongside our joint venture partner, has been selected as the design and consenting service partner for the UK National Grid’s Great Grid Partnership. This £9bn project aims to connect clean energy to homes and businesses across England and Wales by 2030. Come aboard, advance your career, and play a vital role in delivering this remarkable project!Your Responsibilities:In this pivotal role, you will be a key member of our Transmission & Distribution team, actively leading and collaborating with clients to deliver technically challenging overhead line design projects.Your main responsibilities as the Principal OHL Engineer will include providing technical support and overseeing the design of transmission projects. This team will manage various projects involving overhead transmission lines up to 400kV.Deliver technical support for overhead line design on complex, multidisciplinary projects.Engage in substantial work programs, including GGP projects.Assist in drafting proposals and detailing all project aspects, including timelines, resources, budgets, objectives, and goals.Provide technical support throughout project implementation, statutory planning, and participation in public consultation events.Manage design activities related to overhead lines, which include PLS-CADD modeling, precise line routing, thorough structural analysis and loading trees, formulation of design criteria, accurate sag-tension calculations, insulator/conductor blowout, swing angle, damper system recommendations, strategic structural spotting, comprehensive clearance reports, and optimal conductor and insulator selection.Support feasibility studies, conduct conductor thermal ratings, and ensure adherence to industry standards and regulations.Conduct analyses to identify technically optimal solutions/layouts to present to clients.Originate and verify engineering deliverables, such as complex designs, reports, proposals, presentations, and drawing packages.Perform internal quality checks on engineering drawings and calculations.Enjoy the Benefits.At AECOM, you will have access to a diverse range of benefits...

AECOM is seeking a Senior CAD Engineer with a focus on Overhead Lines (OHL) to join the team in London. This position centers on applying advanced CAD design skills to support engineering projects involving overhead line systems. Role overview This role involves working closely with multidisciplinary teams to deliver practical and efficient solutions for OHL projects. The Senior CAD Engineer will use technical knowledge to help shape project outcomes and maintain high standards in design work. What you will do Produce and review CAD designs for overhead line engineering projects Collaborate with engineers and other specialists to develop integrated solutions Contribute technical input to project planning and delivery Requirements Strong experience with CAD design, specifically for overhead line (OHL) projects Ability to work effectively as part of a multidisciplinary team

Begin Your Journey with Us. Thrive with Us.Are you prepared to make a significant impact by joining a dedicated team of engineers focused on revolutionizing energy infrastructure?The Transmission & Distribution (T&D) Engineering team at AECOM offers a comprehensive suite of services, from initial concepts to advanced Power Systems Analysis, Cabling, Substation design, Transmission and Distribution Infrastructure, System Balancing and Compensation, Protection Systems, SCADA, Communications, Converter Station Design, HVDC Systems, and Interconnectors, including international links.Join us to work directly on the UK's most innovative T&D project - National Grid's Great Grid Upgrade. AECOM, alongside our joint venture partner, has been selected as design and consenting service partners for the National Grid’s Great Grid Partnership, part of a £9bn enterprise initiative aimed at connecting clean energy to homes and businesses across England and Wales by 2030. Your contributions will be vital in making this ambitious project a reality.Your Role:As a senior member of our Transmission & Distribution team, you will take the lead in engaging with clients to deliver technically challenging overhead line design projects.Your primary responsibility as the Principal Overhead Line Engineer will be to provide technical leadership and support for the overhead lines teams on transmission projects, handling overhead transmission lines up to 400kV.Lead the team in delivering overhead line design on intricate multi-discipline projects.Provide technical expertise for bids and proposals, representing the company in client meetings as the Principal Engineer, leveraging your experience on a variety of exciting projects.Assume full responsibility for the project scope and technical delivery of overhead line works.Offer expert evaluations and problem-solving solutions to team members.Assist in drafting proposals outlining project timelines, resources, budgets, objectives, and goals.Contribute technical insights throughout project implementation, statutory planning, and public consultation events.Manage design activities related to overhead lines, including PLS-CADD modeling, line routing, structural analysis, design criteria formulation, sag-tension calculations, insulator/conductor blowout analysis, damper system recommendations, strategic structural spotting, clearance reports, and conductor/insulator selection.Conduct feasibility studies, performing conductor thermal ratings, ensuring compliance with industry standards and regulations.

Note: This position is hybrid, requiring attendance at our London studio and potential travel to film studios in London. Please be aware that we are unable to provide VISAs or relocation assistance for this contract role. Only apply if you can work in the UK.About Framestore’s Preproduction ServicesOur division empowers filmmakers and showrunners to make pivotal creative decisions during the early stages of production. With a talented team of over a hundred creatives and technologists, we specialize in concept art, previsualisation, virtual production, in-camera VFX, techvis, and postvis.At Framestore, we merge creativity with technology to bring our visions to life. Inspired by innovation and the future, we strive to expand the boundaries of what is possible every day.Position OverviewFramestore is seeking a skilled Visualisation Line Producer to join our dynamic London team. In this role, you will collaborate closely with Producers, Supervisors, and the broader Visualisation department to plan, schedule, and deliver Previs, Postvis, and Realtime projects for film and episodic productions.Your mission is to facilitate the best outcomes for our teams by ensuring smooth project execution. You will coordinate workflows, guarantee resource availability, and maintain clear communication, always balancing creative requirements with delivery deadlines.Key ResponsibilitiesOversee the daily organization of each project, ensuring production remains focused, informed, and on track. This includes planning timelines, monitoring progress across departments, coordinating key meetings and reviews, and keeping everyone updated with the necessary information.Manage scheduling and workflow tracking with effective communication.Plan resources and oversee project documentation.Support supervisors, artists, and coordinators throughout the project lifecycle.Handle resource management and collaborate with crewing and support teams to ensure the right talent is in place.Guide and oversee coordinators, fostering their development and delegating tasks as needed.Maintain precise project information in production tools and databases.Proactively identify challenges and assist in resolving issues swiftly and calmly.Coordinate client deliveries, oversee wrap processes, and conduct project post-mortems.Ensure secure handling of assets and information across all projects.

About Chalk Chalk is revolutionizing the data platform for the next generation of machine learning applications. We eliminate the complexity, latency, and scalability hurdles that have historically limited ML capabilities. Our platform delivers Rust-speed performance combined with intuitive tools that developers appreciate. Major companies rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis. About the Role As a Technical Support Engineer at Chalk, you will be the first point of contact for technical assistance, ensuring that our clients enjoy outstanding experiences with our products. You will engage directly with clients in various sectors, including finance, healthcare, and e-commerce, aiding them in troubleshooting and maximizing the efficiency of Chalk's platform. This position provides a unique chance to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work alongside the Engineering team to escalate and effectively address complex issues. Acquire comprehensive product knowledge to assist customers in deriving maximum value from Chalk. Document solutions, generate knowledge-base articles, and share insights to prevent recurring issues. Spot areas for enhancing product reliability, usability, and overall customer satisfaction. What We're Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication abilities. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

About AboundAt Abound, we are on a mission to revolutionize consumer lending in the UK and beyond. By harnessing the power of advanced AI and Open Banking data, we provide equitable and affordable personal finance solutions to a wider audience. Unlike traditional lenders that predominantly rely on credit scores, we take a comprehensive view of each customer's financial landscape—considering spending habits and repayment capacity to create a more nuanced understanding of their unique financial scenario.Our model has proven effective at scale; we have successfully issued over £1.3 billion in loans, achieving superior credit performance—for every 10 defaults anticipated by the industry, we experience only 3. Remarkably, we reached profitability just 2.5 years after our inception.With over £2 billion in funding from prestigious investors such as Citi, GSR Ventures, and Deutsche Bank, we have earned recognition as one of Europe’s fastest-growing fintech companies (Sifted, CNBC). As we expand into new markets and product offerings, we seek ambitious individuals eager to learn quickly, take ownership, and grow alongside us.About the RoleWe are in search of a skilled IT Support Engineer to join our Microsoft cloud-first environment. This role bridges traditional helpdesk support and systems administration, emphasizing endpoint management, identity administration, and Microsoft 365 support. Collaborating closely with the IT Manager, you will assist in the maintenance and support of Microsoft Intune, Entra ID, device compliance, and collaboration platforms across Windows, macOS, iOS, and Android environments. The ideal candidate will possess a proven record in modern device management (MDM), access controls, and Microsoft cloud technologies within a structured and security-focused business.Key ResponsibilitiesAdminister and support Microsoft Intune across Windows 11, macOS, iOS, and Android devices, including BYOD enrollment and compliance enforcement.Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments.Support Windows Autopilot provisioning and endpoint lifecycle processes.Manage Microsoft Entra ID, encompassing user lifecycle management, group management, and RBAC.Assist with the configuration and ongoing maintenance of Conditional Access policies and MFA controls.

About the Role Wabtec Corporation is hiring a Product Support Engineer in London. This position connects customers with technical solutions, supporting the performance and reliability of Wabtec products. What You Will Do Diagnose product performance issues and identify root causes Develop and implement solutions to technical problems Work with cross-functional teams to improve product features and reliability Support customers to ensure a high level of service and satisfaction Who Succeeds in This Role This role suits someone who enjoys solving technical challenges and values strong customer relationships. Curiosity about technology and a focus on practical results are important here.

Samsara is seeking a Product Support Engineer based in London (UK2). This position centers on assisting customers with technical questions and troubleshooting issues related to Samsara's products. What you will do Provide technical support and guidance to customers using Samsara's solutions Help clients resolve product-related issues and maximize the value they receive Work with a range of customers and address a variety of technical challenges Role highlights Opportunity to develop expertise in Samsara's products and services Engage directly with customers to solve problems and answer technical questions

Join our dynamic team as a Field Support Engineer at Allye Energy, where you will play a crucial role in delivering exceptional technical support to our clients. You will be responsible for troubleshooting, diagnosing, and resolving issues in the field, ensuring our energy solutions operate efficiently and effectively.As a Field Support Engineer, you will have the opportunity to work closely with our clients, providing them with the highest level of service and technical expertise. Your ability to think critically and solve problems will be essential in this fast-paced environment.

Ravio supports over 1,400 organizations worldwide, including names like Pipedrive, Wise, and Octopus Energy, by offering a platform for real-time salary benchmarking, pay gap analysis, and compensation reviews. The system integrates directly with clients’ HR software, providing insights across more than 100 roles in 46 countries, and draws from a live database of over 350,000 data points. The company values transparency, fairness, and a culture of shared responsibility and continuous improvement. Role overview The Tier 2 Support Engineer joins the Operations team in London, focusing on keeping Ravio’s benchmarking platform reliable and efficient. This position sits within the Product Support group, which provides technical assistance to customer-facing teams, addresses product issues, and supports the rollout of new features and core processes. What you will do Tackle complex support issues that extend beyond first-line help, such as HRIS integration failures and data pipeline problems on Google Cloud Platform. Use and refine runbooks to resolve technical challenges and maintain system stability. Collaborate with Engineering on deeper technical cases, acting as a conduit between customer concerns and product development. Update documentation to strengthen the support system and share knowledge across the team. How this role fits This role bridges customer challenges with Product and Engineering, helping Ravio’s platform improve with each issue solved. The Tier 2 Support Engineer ensures that support processes scale as the company grows, contributing to both day-to-day reliability and long-term product evolution.

Join our dynamic team at dev2 as a Technical Support Engineer specializing in stairlifts. In this role, you will provide top-tier technical assistance to customers, ensuring their stairlift systems operate smoothly and efficiently. You will troubleshoot issues, offer solutions, and guide clients through maintenance procedures.This position requires a proactive approach to problem-solving, great communication skills, and a passion for helping others. If you possess a technical background and enjoy working in a customer-focused environment, we want to hear from you!

Join Motorway as an IT Support EngineerMotorway is rapidly establishing itself as the premier online marketplace for used cars in the UK. Our innovative platform connects private sellers with a vast network of verified dealers across the country, ensuring that all participants receive the utmost value in their transactions. Since our inception in 2017, we have leveraged cutting-edge technology to transform the car-selling experience, garnering significant investment and recognition in the process.This is an exciting opportunity to become part of our dynamic team at a pivotal moment in our growth journey, where you can make a significant impact in revolutionizing the automotive industry.Your Role:As an IT Support Engineer, you will be the approachable and skilled face of our IT department, delivering essential support that enhances productivity and satisfaction for our team. In our modern, cloud-centric workspace, your role will extend beyond simply addressing support tickets. You will oversee the complete IT lifecycle for employees, ensure the stability of critical systems, and actively contribute to impactful projects. We seek a proactive problem-solver eager to research, propose, and implement enhancements that drive tangible benefits for the business.Key Responsibilities:Deliver friendly and effective technical support to all team members, ensuring clear and proactive communication that fosters a supportive environment.Thoroughly troubleshoot and resolve technical issues, ensuring that every employee has the necessary tools and knowledge to perform at their best.Utilize your enthusiasm for technology to propose and implement improvements that elevate our IT systems and enhance daily work experiences.Expertly prioritize and manage your time, balancing daily support tasks with contributions to essential long-term IT projects.Take initiative to consistently explore, learn, and advance your technical skills and expertise.Qualifications:1-2 years of experience in an IT support or helpdesk role, demonstrating proficiency in supporting macOS and Windows environments.A strong aptitude for troubleshooting and problem-solving, taking ownership from issue identification through to resolution.Outstanding communication and interpersonal skills, with the ability to articulate technical concepts clearly and patiently across various levels of the organization.Familiarity with modern, cloud-first technology stacks, demonstrating adaptability and readiness to learn new tools and processes.

Join our dynamic team at Synthesia as an IT Systems and Support Engineer. You will play a pivotal role in managing and enhancing our IT infrastructure, providing exceptional support to our teams, and ensuring seamless technology operations. This is an opportunity to work with cutting-edge technology in a fast-paced environment while collaborating with a talented group of professionals.

Join zip as a Senior Technical Support Engineer and play a pivotal role in ensuring our customers receive unparalleled technical assistance. You will be responsible for troubleshooting complex issues, guiding customers through technical challenges, and providing exceptional support. This position requires a proactive and problem-solving mindset, as well as the ability to work collaboratively in a fast-paced environment.

Join Allica Bank as an IT Support Engineer where you will play a pivotal role in ensuring our technology systems run smoothly and efficiently. You will be the first point of contact for resolving IT issues, providing support to our team members, and maintaining our IT infrastructure.

Role overview The Developer Support Engineer at Algolia in London helps developers make the most of Algolia’s products and services. This position involves tackling technical questions, guiding users through integration steps, and helping clients overcome any challenges they face with the platform. What you will do Answer technical questions from developers working with Algolia’s APIs and tools Offer clear, actionable advice on integration and implementation best practices Collaborate directly with clients to troubleshoot and resolve technical issues Share feedback and insights with product teams to help improve the developer experience

At Marqeta, we are redefining the way money moves. As pioneers in embedded finance, we are part of a market opportunity valued in the trillions. Our card issuing platform empowers businesses with unparalleled flexibility and real-time control for issuing cards, authorizing transactions, and managing payment operations effectively. We proudly support well-known brands in the new economy, including Block, Cash App, Affirm, Instacart, DoorDash, Uber, and Walmart. This is a unique opportunity to collaborate with innovators globally and help unlock equitable financial access for everyone.Position Overview:The Senior Production Support Engineer role within our European team is essential to enhancing the customer experience at Marqeta. We are committed to delivering top-notch support and service to our clients. In this role, you will be instrumental in addressing the technical needs of our customers.Your Impact:Configure environments and controls effectively.Collaboratively troubleshoot as customers integrate with our platform, guiding them through technical documentation and identifying root causes of issues.Deliver exceptional support to our customers:Address inquiries through tickets, emails, and other communication channels.Take ownership of inquiries, issues, and escalations.Conduct problem-solving, diagnosis, root cause analysis, and develop corrective action plans for identified issues.Work cross-functionally to resolve issues and enhance customer care.Become a product expert in Marqeta.Assist in monitoring production transaction volume, functionality, capacity, and performance metrics.Respond to alerts and analyze data trends that impact customers.Coordinate and execute internal projects aimed at improving the support process.Proactively monitor and optimize issuer resolution, implementing corrective action plans as necessary.Engage with Product, Engineering, and Technical Operations teams to provide feedback on production support-related challenges and improvements.Provide on-call support during rotations and for escalations.Advise new customers on technical solutions that align with their business needs, balancing best practices with regulatory constraints and platform evolution.Guide customers through technical documentation during integration, assessing error root causes collaboratively.Offer feedback to product, engineering, design, and development teams to enhance customer experience.