Program Manager, Professional Services

Role Overview PagerDuty is looking for a Program Manager, Professional Services based in Lisbon. This role focuses on guiding client projects and supporting the delivery of PagerDuty solutions. What You Will Do Work with cross-functional teams to coordinate and deliver professional services projects. Manage project lifecycles from kickoff through completion,…

As a Program Manager at inetum, you will play a crucial role in overseeing and guiding projects to successful completion. You will collaborate with cross-functional teams, manage timelines, budgets, and ensure that project goals align with our strategic objectives. Your leadership will be key in driving project excellence and fostering a culture of continuous improvement.

About the RoleiCapital Network is on the lookout for a dynamic Technology Program Manager to collaborate closely with Engineering and Technology leadership. This pivotal role focuses on delivering intricate, high-impact projects that align with the firm’s essential technology objectives.Positioned at the nexus of strategy and execution, you will apply best-in-class program management methodologies to manage large-scale, cross-functional initiatives. Our team functions in an internal consulting capacity, ensuring clarity, alignment, and disciplined execution through multi-team programs.You will engage with a diverse range of projects, including greenfield software development, enterprise vendor implementations, cloud and infrastructure initiatives, as well as data analytics and machine learning efforts, alongside broader technology innovation programs.As iCapital Network continues its growth, we are increasingly integrating AI-enabled tools and automation to bolster engineering productivity and enhance program transparency. This role demands adaptability within an AI-augmented landscape, where you will identify opportunities to leverage emerging technologies for improved planning, reporting, decision-making, and cross-team collaboration.As a leader focused on orchestration, visibility, and delivery excellence, please note that this position does not involve hands-on coding or testing.

Join our dynamic team as a Service Manager at inetum2, where you will play a crucial role in overseeing service delivery and management. You will ensure that our clients receive exceptional service by leading a team of dedicated professionals. Your ability to foster relationships and optimize service processes will be key to enhancing our client satisfaction.

Join inetum2 as a Service Manager specializing in SAP/ERP solutions. In this dynamic role, you will oversee the implementation and management of SAP/ERP systems, ensuring our clients receive unparalleled service and support. Collaborate with cross-functional teams to drive efficiency and optimize performance in enterprise resource planning.

Role Overview inetum2 is hiring an SAP Service Manager in Lisbon. This role focuses on overseeing the delivery of SAP services, maintaining high client satisfaction, and supporting smooth operations. What You Will Do Manage SAP service delivery for clients, ensuring quality and timely execution Coordinate project timelines and deliverables with cross-functional teams Drive improvements in service processes and workflows Build and maintain strong client relationships Guide teams to meet project and service objectives What We Look For Experience managing SAP services or similar technology projects Strong leadership and communication skills Ability to coordinate across multiple teams and stakeholders Proactive approach to problem-solving and process improvement

Join our team as a Customer Service Manager and play a pivotal role in enhancing client satisfaction. In this dynamic position, you will be responsible for addressing client inquiries via phone and email, collaborating closely with support teams, management, and network engineers to resolve client issues effectively.You will also be tasked with creating and managing technical support tickets, providing essential technical support assistance, and ensuring seamless escalation of issues to higher technical support tiers. Our fast-paced environment operates 24/7/365, requiring flexibility for night and weekend shifts.

The Accounting Shared Services Center Manager will play a pivotal role in leading our accounting operations within the shared services environment. This executive-level position requires a visionary leader with a strong background in accounting and finance. You will oversee the development and implementation of accounting processes, ensuring compliance with applicable regulations and maintaining the integrity of financial reporting.

Role Overview As the Product Manager for Transaction Services, you will take charge of the product strategy and roadmap for your specific platform squad. Your role is crucial in delivering essential infrastructure and shared capabilities that support our flagship products. This individual contributor position involves overseeing transaction-related services from initial concept through to delivery, collaborating closely with engineering teams and Principal PMs to ensure that platform capabilities align with product requirements. In this role, you will serve as the definitive source for all transaction data flowing through the ComplyAdvantage platform. You will ensure that client transactions—whether credit card payments, bank transfers, or cryptocurrency—are instantly structured, enriched, and easily searchable. Your contributions directly facilitate our Transaction Monitoring and Payment Screening initiatives, as well as future transaction products aimed at detecting financial crime in real-time and at scale.

Join us as a Service Delivery Manager and take charge of managing key stakeholder accounts while driving continuous enhancements in productivity, service quality, and customer satisfaction. In this pivotal role, you will leverage your expertise to foster strong supplier relationships and utilize your exceptional presentation skills, thriving in a collaborative atmosphere.Key Responsibilities:Oversee service delivery for one or more client accounts across various sites and countries.Ensure consistent service delivery that meets or exceeds contracted SLAs.Manage contract P&L effectively in alignment with established business cases and financial targets.Support new business initiatives, participating actively in bids and facilitating the transition and implementation of new services.Timely escalation of client service issues, ensuring resolution within defined timeframes.Provide expert guidance on complex customer problems, conduct root-cause analyses, and implement corrective action plans for future improvements.Guarantee that client contractual targets are met with corresponding supplier commitments.Identify growth opportunities within existing accounts and convert them into sales prospects.

Join autodoc3 as a Senior Loyalty Manager in the vibrant city of Lisbon. In this pivotal role, you will develop and implement innovative loyalty strategies that enhance customer retention and engagement. Collaborating with cross-functional teams, you will leverage data insights to optimize our loyalty programs and ensure they resonate with our target audience.

About the Role TransPerfect, a global leader in language services and technology, is looking for a Client Services Associate to join the Lisbon team. This role supports existing clients and manages all aspects of their language projects, acting as the main point of contact throughout each assignment. What You Will Do Respond to client inquiries for new project initiatives using TransPerfect’s centralized technology system. Work closely with the production team to define project scope and prepare cost and timeline estimates for translation work. Launch projects by providing detailed budgets, schedules, and instructions to the project team, while identifying and addressing potential challenges early. Resolve client issues before handing projects to the production team. Initiate project details as needed to support the production team’s success. Learn about each client’s industry, business needs, and company culture, and share this knowledge with the project team to deliver tailored service. Monitor and communicate project progress, keeping deadlines and budgets on track and ensuring high-quality results. Serve as the main liaison between clients and internal production staff. Set and manage client expectations throughout each project. Follow all ISO regulations, processes, and procedures. Troubleshoot complex projects when required. Understand and follow detailed project instructions, communicating clearly with the production team. Investigate and resolve client complaints as needed. Collaborate with clients and production staff to address issues and find solutions. Complete other tasks as assigned by management. What TransPerfect Offers Team members receive comprehensive training on TransPerfect’s services, technology, and workflows. The company supports career growth and values strong communication, relationship-building, and ownership of responsibilities. Location This position is based in Lisbon, Lisboa, Portugal.

Join our dynamic team at Delivery Hero as an Account Manager within our Early Careers Booster program in Lisbon. This exciting opportunity is perfect for recent graduates eager to kickstart their careers in account management. You will play a pivotal role in supporting our clients, fostering relationships, and driving business success. Your innovative ideas and fresh perspective will contribute to our mission of delivering exceptional service and value to our customers.

Indiecampers seeks a Rental Service Agent based in Lisbon. This position plays a key part in helping customers throughout their vehicle rental experience. Role overview The Rental Service Agent assists clients from the moment they inquire about a rental through to the return of their vehicle. This includes answering questions, providing information, and addressing any issues that arise during the process. Customer support Supporting customers is central to this role. The Rental Service Agent acts as the main point of contact, aiming to make each rental as smooth and positive as possible. Representing indiecampers, the agent helps create a welcoming and helpful environment for all clients.

Join our dynamic team at inetum2 as a ServiceNow Project Manager. In this pivotal role, you will lead and manage ServiceNow projects from initiation through to completion, ensuring they are delivered on time and within budget. You will collaborate with cross-functional teams to define project scope, objectives, and deliverables while overseeing the project timeline, resources, and stakeholder communication.As a ServiceNow Project Manager, you will be instrumental in driving the successful implementation of ServiceNow solutions, enhancing operational efficiency, and delivering value to our clients.

Role Overview Sixt SE is hiring a Product Owner for Service Resolution & Quality to join the Customer Service Transformation team in Lisbon. This role centers on improving customer experiences and refining service processes for a global mobility provider. Main Responsibilities Shape the product vision and develop the roadmap to support customer service objectives. Work closely with teams across the business to deliver product initiatives as planned. Review customer feedback and service performance data to guide product improvements. Lead stakeholder discussions and manage the product backlog, setting priorities as needed.

Indiecampers is looking for a Rental Service Agent based in Lisbon. This position centers on supporting customers during every step of the vehicle rental process and helping maintain the quality of the fleet. What you will do Guide customers through the pick-up and drop-off steps, making sure all procedures are clear and efficient. Respond to questions and resolve any issues that come up, aiming for a smooth and positive rental experience. Inspect vehicles before each rental to confirm they are clean and ready for use. Help with basic fleet maintenance tasks when required, keeping vehicles in good condition.

Cross Border Talents is seeking a dynamic SAP Digital Engagement Manager to join our esteemed client's team in Lisbon, Portugal. Our client, a leading European provider of integrated IT services, infrastructure management, engineering and R&D, and business services, is renowned for its innovative solutions and commitment to fostering collaborative relationships that transcend traditional contractual agreements.Responsibilities:Facilitate the seamless transition from sales to customer onboarding for SAP Enterprise Cloud Services.Lead the onboarding and transition processes for customers integrating with SAP Enterprise Cloud Services.Oversee project delivery, ensuring adherence to defined scope, budget, and project milestones.Assist in de-escalating critical customer situations effectively.Collaborate with Major Incident Management, SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support during critical customer incidents.Participate in customer release and maintenance operations.Provide ongoing technical support to customers throughout their lifecycle within the SAP ecosystem.Implement and support problem management and continuous improvement initiatives.Act as a liaison with various SAP user stakeholders, particularly virtual customer success partners, to ensure optimal customer success.Evaluate account status and determine if a transition to another team is necessary based on account growth or complexity.Streamline onboarding processes for new associates, ensuring compliance with mandatory training documentation.Facilitate continuous knowledge transfer sessions on new topics and refresher trainings.Technical Skills:Expertise in SAP Basis with at least 4 years of experience.Strong understanding and hands-on experience with HANA database.Mandatory experience in SAP Upgrade & Migration (OS/DB).Familiarity with SaaS products (e.g., Ariba, Salesforce, C4S) integration with SAP landscape is a plus.Hands-on experience with major cloud providers (AWS, Azure, GCP) is essential.Requirements:Minimum 4 years of experience with multinational software/IT organizations.Cloud knowledge of 2+ years (e.g., through Solution Management, Consulting, or Delivery Program management).2+ years of SAP Basis S/4HANA knowledge is required.Fluency in German, Dutch, and Greek is mandatory.Benefits:Fully remote position based in Portugal.Standard working hours: Monday to Friday.Competitive salary.Meal allowance provided on a card.Opportunities for career advancement.Parenthood support program.Comprehensive health and life insurance packages.

Join our dynamic team at inetum2 as a Project Manager specializing in Azure Cloud solutions. In this pivotal role, you will lead projects from inception to completion, ensuring they are delivered on time and within budget. You will collaborate closely with cross-functional teams to define project scope, objectives, and deliverables that align with business goals.Your expertise in Azure Cloud technologies will be essential as you oversee project execution, manage resources, and communicate progress to stakeholders. We are looking for an innovative thinker and a proactive problem-solver who can drive project success and foster a collaborative team environment.

Become a pivotal member of our client's vibrant team as a Digital Marketing Expert and embark on an exhilarating journey in a dynamic and innovative workspace where each day brings new challenges!This position revolves around forging strong connections, unleashing your innovative spirit, and empowering clients to achieve their fullest potential. If you flourish in collaborative settings, revel in the excitement of new ideas, and are dedicated to delivering tangible outcomes, this is your opportunity to excel!As part of one of the most successful organizations of our era, you will collaborate with a team of elite sales professionals.Together, you will drive sales initiatives, explore exciting opportunities, and secure deals with fantastic new clients.Key Responsibilities:Establishing Connections: Reach out to both new and existing clients via calls and emails, identifying avenues to enhance their success.Fostering Growth: Manage a portfolio of small business clients, assisting them in flourishing by customizing strategies to boost their revenue.Market Insight: Delve into industry trends, market dynamics, and client business models to provide valuable recommendations.Tailored Solutions: Recognize opportunities and develop bespoke advertising solutions to support clients in achieving their specific goals.Continuous Engagement: Actively engage with clients, monitoring product performance, sharing insights, and fine-tuning strategies for maximum impact.Expertise Development: Become proficient in our client’s advertising tools and offerings to deliver innovative solutions and guidance.