German-speaking Customer Service Representative - Lisbon

Join our dynamic and rapidly expanding international customer support team in Lisbon! We are seeking enthusiastic German-speaking professionals who will play a pivotal role in ensuring timely support for our customers while contributing to the enhancement of processes and the overall customer experience.Key Responsibilities:Provide support and advice to cust…

Are you ready to break free from the monotony of working in a large call center?Join Batmaid, a Swiss-based company that has recently expanded its Customer Service hub in Lisbon. Here, you will work directly for our brand, becoming an integral part of our core team, where you will support our valued clients and our dedicated cleaning agents, whom we affectionately call Batmaids.Why Choose Us?We are on the lookout for a talented and experienced German-speaking professional who appreciates the importance of job stability and a balanced lifestyle. If you’re tired of being micromanaged and dealing with the uncertainty of short-term contracts, Batmaid offers a refreshing alternative.What We OfferJob Security from Day One: Enjoy a permanent contract and receive your full salary from the very first day of your training.Competitive Compensation: Benefit from an attractive base salary along with a monthly attendance and performance bonus.Comprehensive Benefits: Enjoy private health insurance, a transportation allowance, and a meal allowance provided via a meal card.Flexible Hybrid Work Model: After mastering our processes during the initial training and onboarding period, you will have the option to work in a hybrid model, tailored to promote your work-life balance.Convenient Location: Our office is ideally situated in Sete Rios, making your daily commute easy via train, metro, or bus.Your ResponsibilitiesOnce a client books a service through our app, you will take the lead. You will foster strong relationships with both clients and cleaning agents, ensuring seamless communication and exceptional service delivery.When logistics become tricky, such as last-minute changes or scheduling conflicts, you will be responsible for finding the best solutions that satisfy both clients and agents.You will manage feedback, address complaints professionally, and uphold our quality standards for every service provided.You will maintain up-to-date information, process contract modifications, manage employee absences, and assist with payroll-related inquiries.QualificationsFluent in German (C2 level) with a strong command of English (C1 level); you are comfortable switching between both languages in a fast-paced setting.At least 1 year of experience in Customer Service, Coordination, or Hospitality. A proactive and hands-on attitude is essential.You possess a calm and friendly demeanor on calls, recognizing that you’re not just “closing tickets” but genuinely helping others manage their homes or livelihoods.You are eager to contribute to a growing team and share your ideas for improvement.

Join our dynamic team as a German-Speaking Customer Service Representative in the vibrant city of Lisbon! We are looking for enthusiastic professionals to enhance our rapidly expanding international customer support team. You will play a vital role in ensuring customers receive timely assistance while also contributing to the enhancement of processes and overall customer experience.Key Responsibilities:Provide support and advice to customers regarding products, services, and ordersHandle inquiries through various communication channelsAdhere to company standards when dealing with sensitive informationCollaborate with team members and other departments to efficiently resolve issuesMonitor customer interactions and provide feedback for continuous improvement

Join our dynamic and rapidly expanding international customer support team as a German Customer Support Specialist in Lisbon. We are seeking enthusiastic German-speaking professionals who are dedicated to providing exceptional service to our customers. In this pivotal role, you will ensure our clients receive prompt assistance while actively contributing to process enhancements and overall customer satisfaction.Key Responsibilities:Assist customers with inquiries regarding products, services, and orders.Handle customer inquiries through various communication channels.Maintain adherence to company policies while managing sensitive customer information.Work collaboratively with team members and other departments to effectively resolve issues.Monitor customer interactions to gather insights for continuous service improvement.

As a VIP Concierge, your role will encompass the following responsibilities:Efficiently manage requests from VIP clients through phone, email, and chat in both German and English.Coordinate exclusive reservations and travel arrangements that cater to each client's unique preferences.Offer expert recommendations on luxury dining, events, shopping, and cultural experiences.Handle urgent and complex client requests with professionalism and discretion.Ensure a personalized and exceptional experience from the first point of contact to the completion of services.

Join the prestigious Mercier Consultancy Group as a German-Speaking Customer Service Representative and immerse yourself in the world of high fashion and luxury. This exciting role allows you to thrive in a dynamic environment while assisting clients with their inquiries, ensuring they receive an exceptional experience with our exclusive offerings.Key ResponsibilitiesHandle customer inquiries regarding fashion products, brand details, and order management through phone, email, and live chat in German.Provide knowledgeable advice on product features, availability, and styling recommendations.Assist customers with placing orders, tracking shipments, exchanges, and returns.Address customer complaints and issues with professionalism and a commitment to exceptional service.Accurately document all customer interactions in the CRM system.Collaborate with sales and retail teams to improve customer satisfaction and product knowledge.Stay updated on the latest fashion trends and brand initiatives to better assist customers.

Become an integral part of a global customer support team where your proficiency in the German language and your exceptional problem-solving skills will significantly enhance customer satisfaction. This role is centered on providing expert support and guidance to our clients, while also playing a vital role in fostering ongoing process enhancements.Key Responsibilities: Address customer inquiries through various channels, including phone, email, and chat. Assist clients with questions related to orders, refunds, and account management. Work collaboratively with internal teams to efficiently address and resolve customer issues. Maintain outstanding service quality while juggling multiple responsibilities.Propose enhancements based on frequently encountered customer challenges.

Join our dynamic and expanding international customer service team as a German Customer Support Specialist in the vibrant city of Lisbon! We are seeking enthusiastic German-speaking professionals dedicated to providing exceptional service and enhancing customer experiences. In this pivotal role, you will ensure that our customers receive timely and effective support while actively participating in process improvements.Key Responsibilities:Assist customers with inquiries related to products, services, and orders, offering expert support and advice.Handle inquiries through various communication channels, ensuring customer satisfaction.Maintain confidentiality and adhere to company standards while managing sensitive information.Work collaboratively with team members and other departments to resolve issues efficiently.Evaluate customer interactions to provide constructive feedback for continuous improvement.

Are you ready to embrace a new challenge in the vibrant field of Customer Support in beautiful Lisbon? Join an international team that offers genuine opportunities for career advancement. If this sounds appealing, continue reading to discover the perfect role for you!Key Responsibilities:Provide exceptional customer assistance via telephone and email.Resolve customer inquiries and support issues effectively.Deliver top-notch service across various support channels (email and phone).Act as a dedicated advocate for our users, addressing all inquiries with enthusiasm.Qualifications:Preferred experience in Customer Service (both online or in-person).Excellent communication abilities; native German proficiency required, along with fluent English.Strong interpersonal skills.Proactive problem-solving skills.Passionate about customer support, competitive spirit, and willing to take risks.Minimum of a high school diploma or equivalent vocational training.Able to learn quickly and adapt to new situations.Benefits:Reimbursement for your initial flight ticket to relocate to Portugal.Accommodation in a shared apartment with a private room.Company-covered expenses: water, electricity, internet, cable TV, and weekly cleaning services.Two annual round-trip tickets to your home country.Comprehensive health package.Competitive salary: €1,300 gross monthly (12 payments) without accommodation, or €1,000 gross monthly (12 payments) including accommodation and expenses, plus performance bonuses.Opportunities for career growth and professional development.Work schedule from Monday to Sunday, between 8 AM and 5 PM.Hybrid work model.Social activities and team events.

Are you enthusiastic about customer support and technology? Join a leading BPO company in Lisbon, recognized as one of the best employers in Portugal by the Great Place to Work Institute and Exame Magazine. Our client is a global leader and a top-tier company in the industry.Your role as a Customer Support Agent involves providing exceptional service to customers while collaborating with prestigious global brands.Your Responsibilities:Respond to inbound calls and customer inquiries with professionalism and empathy.Assist customers by answering questions and resolving issues promptly.Maintain accurate records of customer interactions and feedback in the customer service database.Troubleshoot customer concerns using open-ended questions, support documents, and training resources.Offer solutions to common problems and frequently asked questions.

Are you enthusiastic about customer support and technology? Join one of the leading BPO companies in Lisbon! Our client stands out as a global leader and one of the largest employers in Portugal. Recognized multiple times as an excellent workplace by the Great Place to Work Institute and Exame Magazine, this company is celebrated for its outstanding customer service.As a Customer Support Agent, you will play a crucial role in delivering top-notch service to customers while partnering with prestigious global brands.Your Responsibilities: Handle incoming calls and customer inquiries professionally; Provide timely and empathetic resolutions to customer service issues; Maintain accurate records of customer inquiries and feedback within the database; Utilize troubleshooting techniques using open-ended questions and support documentation; Offer solutions to common problems or frequently asked questions.

Join Cross Border Talents as a German Customer Support Agent for a Leading Online Video Platform in Lisbon!Are you enthusiastic about customer support and technology? Do you aspire to work with one of the premier BPO firms located in Lisbon? Our client is a global frontrunner and among the largest companies in Portugal.In your role as a Customer Support Agent, you will play a pivotal part in delivering top-notch service to customers, collaborating with prestigious global brands.

Are you enthusiastic about customer support and modern technology? Join one of Lisbon's leading BPO providers! Our esteemed client is a global leader and one of Portugal's largest companies, consistently recognized for its exceptional workplace culture and customer service, honored multiple times as the best employer in Portugal by the Great Place to Work Institute and twice by Exame Magazine.Your primary responsibility as a customer support agent is to deliver top-notch service to clients while collaborating with esteemed international brands.Your Responsibilities: Handle incoming calls and respond to customer inquiries. Provide timely support and solutions to customer service issues with empathy and professionalism. Maintain precise records of customer inquiries and feedback in the service database. Troubleshoot issues using open-ended questions, support documents, and system training. Offer recommendations for common issues or frequently asked questions.

Join Cross Border Talents as a German Customer Advisor in the vibrant city of Lisbon, Portugal! Since 2014, we have been tackling the Digital Skills Shortage with our innovative approach, combining global recruiters and advanced algorithms. Our mission is to connect talented professionals with leading employers in stunning cities, where quality of life significantly enhances our candidates' journey. Our commitment to excellence is validated by three prestigious Seals awarded by the European Commission. Each month, we aim to fill over 1000 job openings across 10 EU nations. Ready to contribute to our success?Are you eager to gain professional experience while enjoying the breathtaking city of Lisbon, recognized as the green capital in 2020? Picture yourself taking surfing lessons after work!Do you want to leverage your language and tech skills?Become part of one of the leading BPO companies in Lisbon. Our client is a global giant and one of Portugal's largest enterprises. In your role as a Customer Support Agent, you will provide exceptional service to customers while supporting renowned international brands.Your Role as a Customer Advisor:Represent a prestigious global brand;Engage in a multicultural work environment;Build customer relationships and ensure an outstanding experience;Troubleshoot issues using open-ended questions, support materials, and training;Provide solutions for common inquiries and challenges.

Join Mercier Consultancy MD in an exciting role as a German Speaking Customer Service Representative for our esteemed E-Commerce Platform. This unique position offers the opportunity to work remotely while relocating to the stunning landscapes of Greece. We are seeking dynamic individuals who are passionate about online shopping and dedicated to providing outstanding customer service. In this role, you will assist customers with their inquiries related to e-commerce, leveraging your German language skills to communicate effectively.Key Responsibilities Handle customer inquiries regarding e-commerce products, orders, returns, and services through phone, email, and chat in German. Offer detailed product information, resolve issues, and guide customers through the checkout process. Address customer complaints and concerns promptly to ensure a smooth shopping experience. Maintain accurate records of customer interactions within the CRM system. Collaborate with cross-functional teams to enhance service quality and resolve customer issues efficiently. Stay informed about current promotions, product offerings, and e-commerce trends to assist customers better.

Do you have a passion for customer support and technology? Are you eager to be part of one of the foremost BPO companies in Lisbon? Our client, a global leader and one of the largest employers in Portugal, has received accolades for being an outstanding workplace. Recognized multiple times by the Great Place to Work Institute and twice by Exame Magazine as one of the best companies to work for in Portugal, this organization offers a dynamic and supportive environment.Your role as a Customer Support Agent involves delivering exceptional service to clients while working with prestigious international brands.Your Responsibilities:Handle inbound calls and address customer inquiries;Provide timely and empathetic support to resolve customer issues;Accurately record consumer inquiries and feedback in the customer service database;Utilize open questions and support documents to troubleshoot effectively;Offer solutions to common issues and frequently asked questions.

Join Mercier Consultancy MD and embark on an exciting career as a Dutch-Speaking Customer Service Representative for a prestigious automotive company based in Sofia. This role is ideal for individuals who are passionate about the automotive industry and dedicated to delivering outstanding customer service. In this dynamic position, you will assist Dutch-speaking clients with their inquiries regarding automotive products and services while enjoying the vibrant atmosphere of Lisbon.Key Responsibilities Respond to customer inquiries concerning automotive products, services, and specifications via phone, email, and chat in Dutch. Offer precise information on vehicle options, pricing, and current promotions. Support customers in scheduling service appointments, following up, and troubleshooting issues. Efficiently resolve customer complaints, ensuring complete satisfaction. Accurately document all customer interactions in the CRM system to maintain comprehensive records. Work collaboratively with internal teams to guarantee seamless service delivery and customer support. Stay updated on the latest automotive products and trends to provide informed advice to customers.

Join our team as a German Customer Support Specialist in the vibrant city of Lisbon!If you seek a stable career in a dynamic, multicultural environment with opportunities for personal and professional growth, this is the perfect opportunity for you.Our client is a leading multinational BPO company, partnering with renowned global brands as well as innovative startups. They are constantly evolving and eager to welcome new talent!

Join Cross Border Talents as a German Customer Advisor in the vibrant city of Lisbon, Portugal! Since 2014, we have been at the forefront of addressing the Digital Skills' Shortage by leveraging Global Recruiters and advanced Algorithms. Our mission is to seamlessly connect talented individuals with leading employers in stunning cities like Lisbon, where an exceptional quality of life enhances our candidates' experiences. Our commitment to excellence has earned us 3 Seals of Excellence from the European Commission, validating our vision and approach. With over 1000 job openings available each month across 10 EU countries, we invite you to be a part of our success story!If you're eager for a chance to gain professional experience while enjoying the breathtaking city of Lisbon, recognized as the green capital in 2020—imagine taking surfing lessons after a rewarding day at work!Do you want to utilize your language and tech skills? Join one of Lisbon's premier BPO companies, a global leader and one of Portugal's largest enterprises. As a customer support agent, your mission will be to deliver exceptional service to customers while collaborating with prestigious global brands.Your Responsibilities as a Customer Advisor:Represent a renowned global brand;Immerse yourself in a multicultural environment;Establish and nurture customer relationships to ensure an outstanding experience;Utilize open-ended questions, support documentation, and training to troubleshoot inquiries;Provide solutions for common issues and frequently asked questions.

Mercier Consultancy MD is excited to present a unique opportunity for German Speaking Customer Service Representatives within a leading Public Utilities Company. This role offers the chance to work remotely while enjoying the scenic beauty and vibrant culture of Greece. Ideal candidates are those who are dedicated to providing exceptional customer service and are eager to assist communities with their utility needs. As a representative, you will connect with customers in German, addressing inquiries related to public utilities and ensuring a high level of satisfaction.Key Responsibilities Manage customer inquiries concerning public utility services, billing, and account details through phone, email, and chat in German. Deliver precise assistance regarding service setups, interruptions, and billing inquiries. Promptly address customer concerns and complaints to ensure a satisfactory resolution. Accurately document all customer interactions in the CRM system for effective follow-up and record-keeping. Collaborate with internal teams to resolve complex customer issues and improve service delivery. Stay informed about service changes, promotions, and relevant regulations to provide accurate information to customers.