IT Support Specialist at Quantum Systems | Kyiv

Quantum Systems is at the forefront of pioneering unmanned solutions that revolutionize operations across air, land, and sea. Our innovative systems, ranging from advanced aerial drones to robust underwater and ground platforms, integrate state-of-the-art hardware with AI-enhanced software, ensuring seamless control and real-time data insights. With a commitment to excellence, we serve a diverse array of clients in defense, security, and the public sector worldwide, consistently redefining mission versatility and operational performance.Since 2022, we have proudly supported Ukraine with our local office.As an IT Support Specialist, you will play a crucial role in maintaining the stability and security of our network environment, ensuring our technological infrastructure operates at peak performance.This is a full-time office position. Candidates must be based in Kyiv.Your Daily Responsibilities:Develop and manage wired and wireless networks while guaranteeing network security.Configure essential network IP services including DNS, DHCP, SMTP, SSH, and FTP.Set up and oversee network protocols and technologies such as TCP/IP, VPN (IPsec, SSL), BGP, OSPF, EIGRP, NAT, Port-security, QoS, VLAN, and STP.Support and configure network equipment from leading brands such as MikroTik, Ubiquiti, Cisco, and FortiNet.Implement and maintain video surveillance systems from manufacturers like Hanwha, Dahua, and Hikvision.Manage firewalls and IDS/IPS systems to enhance security.Provide user support through remote access tools like RDP, TeamViewer, and Anydesk.Monitor and analyze network traffic using specialized analytical tools.

Join our dynamic team as a Support Service Manager at Quantum-Systems, located in the heart of Kyiv. This role requires your presence in the office 3-4 days a week, as we believe in the power of collaboration. For your convenience, we offer a shuttle service from the nearest metro station.You will have the flexibility to choose between two shifts: either 9:00 AM to 6:00 PM or 2:00 PM to 11:00 PM (the late shift can be completed from home).As a Support Service Manager, you will be pivotal in providing exceptional support to our clients who utilize our cutting-edge Unmanned Aerial Vehicles (UAVs) in critical operations. Your dedication will contribute significantly to customer satisfaction and operational excellence.Your Daily Responsibilities Will Include:Delivering user support through inbound chats and calls.Identifying client issues and documenting cases in our CRM system.Analyzing user challenges and providing effective solutions.Coordinating with other departments to resolve user issues and prepare reports for pertinent teams.Preparing necessary documentation for the receipt and issuance of UAVs and components for repair.Drafting reports and liaising with the manufacturer regarding incidents.

Quantum-Systems is at the forefront of developing next-generation drone solutions for aerial, ground, and maritime applications. From advanced aerial drones to underwater and terrestrial platforms, our systems integrate cutting-edge hardware with AI-driven software, enabling seamless management and real-time data analytics. Trusted by clients across the defense, security, and public sectors worldwide, we are redefining versatility and mission efficiency.Since establishing a local office in Ukraine in 2022, Quantum-Systems has solidified its position as a reliable partner in the region.As a Prototyping Technician, you will be responsible for assembling prototypes and test samples.This is a full-time, in-office position. Candidates must be located in Kyiv.Your Daily Mission:Conduct manual assembly of UAV prototypes according to technical documentation and instructions from the prototyping engineer;Install, connect, and test electronic components (autopilots, communication modules, power supplies, navigation systems, sensors, etc.);Participate in testing assembled prototypes, document results, and assist in conducting analysis;Perform minor repairs, replacements, or adjustments of components during testing;Propose improvements in design or assembly methods where optimization opportunities exist;Assist in preparing products for transfer to subsequent testing phases or mass production.

Join our dynamic team in Kyiv as a Linux Software Engineer and be at the forefront of drone technology! This full-time position requires you to work in our office, with a convenient shuttle service available from the nearest metro station.About the RoleAs a vital member of our System Architecture team, you will contribute to the development and maintenance of Linux-based systems that drive our innovative unmanned aerial vehicles at Quantum-Systems. Collaborating with a talented team of three, you will play a pivotal role in advancing drone technologies.You will engage closely with stakeholders from Avionics, Systems Engineering, and Flight Testing to ensure seamless integration of hardware, third-party software, and onboard applications into a robust Linux platform. Your work will ensure a reliable, scalable, and mission-critical software environment, making a significant impact on our operations.Your Daily Responsibilities:Maintain and develop new Linux applications for unmanned aircraft.Design and coordinate interfaces between teams while documenting architecture and design decisions.Integrate hardware and third-party software into the Linux system, collaborating with suppliers and internal teams.Conduct thorough testing of applications, including unit tests, integration tests, functional tests, and acceptance tests.Analyze flight logs from test flights and real-world customer issues.Debug and resolve software and hardware issues related to the Linux system.Enhance the build system, pipeline, and tooling, including creating releases with detailed release notes.Work within an agile environment and adhere to the defined development process.

This position is located in the vibrant city of Kyiv, Ukraine, where you will be expected to work full-time in our office. A convenient shuttle service is available from the nearest metro station.We are on the lookout for a Senior Design Engineer to become a vital member of our R&D team, focusing on the development of cutting-edge unmanned aerial vehicles (UAVs). Your key responsibilities will include designing and prototyping UAV assemblies and components, establishing operating principles and structural frameworks, component selection, and system integration into cohesive solutions.This opportunity is ideal for individuals who thrive on transforming innovative concepts into high-tech products. If you possess a keen attention to detail, a passion for precision engineering, and enjoy collaboration, you will find fulfillment in contributing to advancements in aerospace and UAV technology.Your Daily Responsibilities:Design & DevelopmentDesign UAV assemblies and structural components.Select and integrate components and equipment into systems.Choose suitable materials and manufacturing technologies.Prepare production documentation, including drawings, specifications, and 3D models.2. Prototyping & TestingConstruct prototypes and perform functional tests on systems and equipment.Modify designs for manufacturability and collaborate with production teams.3. CollaborationEngage closely with manufacturing departments, subcontractors, and testing teams.

Join our dynamic team based in Kyiv, where you will work full-time in our office, with a convenient shuttle service available from the nearest metro station.About the RoleWe are on an ambitious journey to expand our R&D team, and this position is pivotal in our newly formed R&D unit. We have allocated all necessary resources and authority to help you succeed in meeting our goals.This is a fantastic opportunity for a professional who:Is passionate about working with cutting-edge technologies.Is eager to take an active role in building R&D processes from the ground up.Wants their contributions to directly support Ukraine’s Victory.Your Daily MissionPropose innovative prototype designs for testing new or enhanced product components.Create schematic, functional, electrical, and other types of diagrams.Prepare technical specifications for ordering prototype components.Actively define technical requirements for cross-functional teams.Configure component software for testing purposes.Participate in prototype testing and document results for informed decision-making.Assist in creating product documentation.Support the transition process from prototype to mass production.Suggest creative solutions and employ innovative components to enhance product efficacy.

Quantum Systems is at the forefront of developing next-generation unmanned solutions across air, land, and sea. Our innovative systems, which include advanced aerial drones as well as underwater and ground platforms, are designed to integrate state-of-the-art hardware with AI-powered software to deliver seamless control and real-time data insights. Trusted by defense, security, and public sector clients globally, we are committed to enhancing mission versatility and performance.Since establishing our local office in Ukraine in 2022, we have been a dedicated supporter of the nation.This position is based in the Kyiv region and requires on-site presence for 4 to 5 days a week. Remote work options are not available.We seek a meticulous engineer passionate about data analysis, system quality assurance, and performance validation under real-world conditions.As a Test Validation Engineer, you will be responsible for assessing test results, analyzing logs from ground and flight tests, and ensuring that our systems operate as intended. Your contributions will be vital in validating system performance and detecting discrepancies before they escalate into significant issues.No prior UAV experience is necessary—we will provide the required training. Your attention to detail, consistency, and capability to handle technical data are what truly matter.Daily Responsibilities:Review and analyze logs from ground and flight testsValidate system behavior against expected outcomesIdentify anomalies, inconsistencies, and potential issuesWork with large datasets of telemetry and test resultsClearly document findings and report issuesCollaborate with engineering and support teams to share insights

Join our dynamic team in Kyiv as a Lead Backend Developer, working full-time in our office. We offer a convenient shuttle service from the nearest metro station.About the RoleAs the Lead Backend Developer, you will play a pivotal role in our innovative ground control station team, enhancing the functionality and user experience of our VTOL systems. You will be at the forefront of drone technology, collaborating closely with stakeholders from the Flight Control, AI, and System Test departments to expand and improve our ground control software.Your contributions will support Quantum Systems' mission to revolutionize decision-making through aerial data intelligence.Your Daily Responsibilities:Design and implement new features for our cutting-edge ground control station software.Maintain and enhance existing ground control station software.Optimize user interface and user experience tailored for drone applications.Oversee testing procedures and conduct flight tests.

Quantum Systems is at the forefront of developing next-generation unmanned solutions across air, land, and sea. Our innovative aerial drones and advanced underwater and ground platforms merge state-of-the-art hardware with AI-driven software to provide seamless control and real-time data insights. Serving clients in defense, security, and the public sector globally, we are reshaping mission versatility and performance.Since establishing our local office in Ukraine in 2022, Quantum-Systems has been a strong supporter of the country. We are currently seeking a Design Engineer to join our dynamic R&D team to help create the next generation of unmanned aerial vehicles (UAVs). In this role, you will participate in the entire design process—from concept development to product realization—working on cutting-edge technologies and collaborating with cross-functional teams.If you are passionate about transforming innovative ideas into high-tech products, detail-oriented, and thrive in a collaborative environment, we invite you to contribute to advancements in aerospace and UAV technology.This is a full-time, office-based position located in Kyiv.

About Quantum-SystemsQuantum Systems is a pioneering company focused on the development, design, and manufacturing of unmanned aerial systems (sUAS). Our advanced reconnaissance drones, the Quantum Systems Vector, have been operational in Ukraine since May 2022. To date, over 200 systems have been deployed through the German Enablement Initiative, with a total of 500 drones anticipated by year-end.Commitment to Supporting UkraineSince the onset of the conflict, Quantum Systems has been dedicated to supporting Ukraine. We are expanding our commitment by establishing a new local manufacturing facility, which will be our second site and is projected to employ around 100 individuals by the end of the year. Over the next two years, we plan to invest up to six million euros. Our support includes providing reconnaissance drones to the Ukrainian Armed Forces, alongside operating a local service, support, training, and logistics center staffed by 25 Ukrainian employees who are training drone pilots and integrating technological advancements into reconnaissance systems.

Join our dynamic team in Kyiv, where you will be required to work in the office 3-4 days a week, as we do not offer full remote work. A convenient shuttle service is available from the nearest metro station.As a Technical Support Specialist focusing on UAV technology, you will immerse yourself in complex technical challenges, analyze data, and understand the intricacies of our systems. Your role will involve investigating incidents, analyzing system behavior, and collaborating closely with our R&D team to troubleshoot and enhance our products.Prior experience with UAVs is not necessary; we value your curiosity, analytical mindset, and capability to deconstruct complex systems.Your Daily Responsibilities:Thoroughly investigate technical incidents to identify root causes.Test hypotheses and identify bugs.Work with telemetry, logs, and system-level data.Collaborate with engineers and R&D teams to resolve issues.Document findings and share insights with the team.Assist in escalations and support the team with complex cases.

Quantum Systems specializes in innovative unmanned solutions that span air, land, and sea. Our advanced platforms, including aerial drones and underwater systems, integrate state-of-the-art hardware with AI-driven software, resulting in seamless control and real-time data insights. With a commitment to our clients in defense, security, and the public sector around the globe, we are setting new standards for mission versatility and performance.Since establishing our local office in Ukraine in 2022, Quantum Systems has demonstrated unwavering support for the country and its people.This position is ideal for individuals who possess a strong passion for technical writing, exceptional attention to detail, and the ability to convert complex engineering concepts into understandable documentation. If you thrive in a collaborative setting and are eager to contribute to advancements in aerospace technology, we would love to hear from you.This is a full-time office-based role, and candidates must be located in Kyiv.Your Daily Responsibilities:Documentation DevelopmentCreate and maintain User Manuals for UAV pilots, covering system descriptions, ground control station operations, antennas and communication equipment, flight preparation, piloting rules, and emergency procedures.Develop Maintenance Documentation including inspection schedules, service procedures, and component replacement guidelines (e.g., propellers, motors, batteries).Prepare numbered documentation such as forms, passports, and labels.2. Collaboration & UpdatesCollaborate closely with design engineers, pilots, customers, and research institutions.Ensure timely updates and revisions of documentation.Create diagrams and illustrations to enhance manuals.

Become a part of Ajax Systems, a pioneering manufacturer of advanced Ajax wireless security solutions with intelligent home features. As a comprehensive company, we excel in transforming innovative concepts into tangible products through both development and large-scale manufacturing.With an impressive portfolio of over 170 devices, the Ajax product line effectively protects properties against intrusions, fires, and flooding while facilitating effortless control over electronic devices. Our innovations have garnered Europe’s most prestigious security accolades, reinforcing our status as a dependable leader in the industry.Ajax represents a remarkable Ukrainian success story, driven by immense passion and vigor. Currently, we safeguard over 1,800,000 users across 170 countries globally. As our organization continues to flourish, we are on the lookout for proactive individuals to join our team and play a vital role in our ongoing success.We are thrilled to present a unique opportunity for a Support Engineer proficient in German. In this role, you will be an integral member of our dedicated support team, assisting customers worldwide by providing 24/7 support across various communication channels. We take pride in our multilingual capabilities, enabling us to swiftly address and resolve customer inquiries.

Quantum Systems is at the forefront of next-generation unmanned solutions that span air, land, and sea. Our innovative systems, which range from advanced aerial drones to underwater and ground platforms, integrate state-of-the-art hardware with AI-driven software to deliver seamless control and real-time data insights. With a reputation for excellence in defense, security, and public sector industries worldwide, we are committed to redefining mission versatility and performance.Since establishing our local office in Ukraine in 2022, Quantum-Systems has been a steadfast supporter of the nation.This position is ideal for individuals who have a passion for transforming engineering concepts into optimized manufacturing processes. If you are detail-oriented, thrive in a collaborative environment, and aspire to contribute to aerospace technology innovations, we encourage you to apply.This is a full-time, office-based role, and candidates must be located in Kyiv.Your Daily Responsibilities:Develop technological processes for the manufacturing of composite parts.Create detailed process documentation, including technological cards, instructions, and routing sheets.Optimize workflows to minimize defects and production time.Monitor and provide support throughout all production stages.Ensure compliance between actual production and approved technologies.Identify and rectify technological defects.Analyze errors and suggest improvements.Prepare acceptance reports and testing protocols.Develop control charts for finished products.Select appropriate PPE and auxiliary materials.Conduct technical briefings for production staff.Collaborate with design engineers, production supervisors, and quality engineers.

Join our team in Kyiv as a System Engineer Navigation and be part of a groundbreaking journey in UAV navigation technology. This role requires full-time presence in our office, conveniently serviced by a shuttle from the nearest metro station.About the PositionAs a System Engineer Navigation, you will play a pivotal role in shaping the future of unmanned aerial vehicle navigation systems. Your work will span both hardware and software domains, focusing on the integration of cutting-edge sensors, the development of advanced navigation algorithms, and enhancing flight control performance. If you have a passion for UAV technology and enjoy collaborating across functions to innovate navigation and guidance systems, we want to hear from you!Your Daily Responsibilities:Facilitate communication between customer support and R&D, prioritizing feature requests and managing bug reports.Gather, analyze, and assess preliminary data to inform hardware updates.Collaborate effectively with cross-functional teams.Participate in design reviews and contribute to system documentation.Analyze and integrate new sensors, focusing on flight control-related components like IMU, GNSS, magnetometers, and pressure sensors.Develop integration and validation concepts.Design, implement, and test algorithms for navigation and control systems that meet project specifications.Conduct simulations and analyses to validate GNC models and assess system performance under various conditions.Enhance system performance through innovative sensor calibration techniques.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We take pride in offering innovative and superior services to a diverse range of industry-leading clients. Through building trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute to their overall success and value.We are seeking engaging, flexible, and solution-oriented individuals eager to join a rapidly growing international organization. If you want to create value where IT matters, we want to hear from you!Key ResponsibilitiesDeliver technical assistance and troubleshooting for computer hardware, software, mobile devices, and various tech tools.Provide first and second level technical support through calls, tickets, and user interactions.Respond promptly to IT-related inquiries from end-users.Document all end-user interactions accurately in the customer ticket system ‘Service Now’ (e.g., incidents, requests).Create, maintain, and utilize knowledge articles.Conduct IT onboarding training sessions for new employees.Participate in continuous improvement initiatives.

Join our dynamic team at Wix.com as an IT Support Engineer where you will be instrumental in delivering exceptional IT support and overseeing IT operations for our diverse workforce across multiple locations. Your expertise will be vital in sustaining our IT infrastructure, maintaining an accurate inventory, and facilitating smooth onboarding and offboarding experiences for our employees.In this role, your responsibilities will include:Delivering professional IT support to employees both in Kyiv and remotely.Monitoring and addressing IT Helpdesk requests in accordance with established SLAs.Managing the IT equipment inventory efficiently.Coordinating onboarding and offboarding procedures, including those for remote employees.Overseeing and maintaining audiovisual equipment for onsite events and meeting rooms.Performing endpoint installations, upgrades, and troubleshooting across Windows, MacOS, and Linux operating systems.This position is primarily office-based, with the potential for a hybrid work arrangement (4+1).

Superhuman embraces a vibrant hybrid working model for this position. This flexible framework allows team members to enjoy focused work time alongside in-person collaboration that nurtures trust, innovation, and a robust team culture. Candidates for this role should be located in Ukraine.About SuperhumanSuperhuman, the parent company of Grammarly, is an AI productivity platform dedicated to unlocking the superhuman potential within everyone. Our suite of applications and agents brings AI capabilities to wherever people work, seamlessly integrating with over 1 million applications and websites. Our extensive product offerings include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and provides timely help. Established in 2009, Superhuman empowers more than 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and learn about our values here.The OpportunityTo meet our ambitious objectives, we are seeking a Customer Care Specialist to enhance our Customer Care team. In this role, you will spearhead the transformation of the customer experience through innovative customer care initiatives. Your contributions will directly influence the improvement of Superhuman's product offerings and the retention and growth of our revenue-generating customer base.In this position, your responsibilities will include:Providing prompt, empathetic, and personalized support, ensuring our customers' needs are prioritized in every interaction.Managing non-technical inquiries regarding accounts, subscriptions, and product offerings via email (help desk).Delivering exceptional customer support experiences that drive customer satisfaction and loyalty.Collaborating on various tasks, both independently and with cross-functional teams, to enhance operational efficiency and implement your ideas effectively.Your Journey with Us:First 30 Days: Immerse yourself in our company culture and policies while mastering the tools, workflows, and ticket resolution processes. With guidance from experienced colleagues, you will complete training assignments and assessments promptly.By Month Three: Acquire a thorough understanding of our product offerings. Following six weeks of dynamic training and successfully passing the final assessment, you will be prepared to address a variety of customer inquiries and challenges.

Quantum Systems is at the forefront of next-generation unmanned solutions for air, land, and sea operations. Our innovative systems incorporate advanced aerial drones, underwater vehicles, and ground platforms, integrating state-of-the-art hardware with AI-driven software to provide unparalleled control and real-time data insights. We are proud to serve defense, security, and public sector clients globally, consistently pushing the boundaries of mission versatility and performance.Since establishing our local office in Ukraine in 2022, Quantum-Systems has been a staunch supporter of the region. As a UAS Training Instructor, you will be pivotal in our Training Demo initiatives in Quantum-Systems Ukraine. This role involves delivering thorough training sessions and product demonstrations to ensure the safe and effective use of UAV systems. Your contributions will be essential in creating impactful first impressions during demos and training sessions, directly influencing customer engagement and satisfaction. You will work closely with the Governmental Sales team on product-related tasks.Your Daily Responsibilities:Lead training activities according to a structured training program.Prepare for training flights, including mission planning, route mapping, weather analysis, and equipment maintenance.Manage and oversee the complete cycle of training flights for fixed-wing UAVs, encompassing pre-flight and post-flight checks.Ensure UAS equipment is fully operational prior to travel for product demonstrations and training.Develop and sustain engaging instructional materials (manuals, presentations, practical exercises) in both Ukrainian and English.Evaluate trainee performance throughout theoretical and practical training, providing constructive feedback to enhance skills and proficiency.Conduct hands-on flight training sessions, guiding trainees through pre-flight checks, flight planning, post-flight evaluations, and post-processing procedures.Coordinate and manage cadet training across the entire educational spectrum, including the preparation and continual updating of training resources.Assess the knowledge and skills of trainees.This is a full-time office position, and candidates must be located in Kyiv.

Join Ajax Systems, the leading manufacturer of security systems in Europe, as an Operations Manager with a focus on the Italian market. We are an international tech company that specializes in providing innovative solutions for video surveillance, smart home technology, fire detection, and flood prevention. Our extensive product range includes 280 devices designed for both security and automation, protecting over 3.5 million users across 187 countries.At Ajax, we believe that local expertise is key to understanding market dynamics. Our Global Business Development team consists of passionate individuals committed to achieving our ambitious objectives. With representatives in Italy, Spain, Germany, France, the UK, the USA, Australia, South Africa, and more, we are dedicated to building strong local teams that resonate with our mission.Founded amidst challenging times, Ajax Systems embodies resilience and innovation. Our unwavering commitment to combating threats through superior security and automation devices is at the core of our brand's identity. Become a part of our extraordinary journey and contribute to a success story that reflects strength and vitality.