FTTB Technical Support Specialist

Join our dynamic team at Kyivstar as an FTTB Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support for our Fiber to the Building (FTTB) services. You will assist customers with troubleshooting issues, ensuring their connectivity and satisfaction. Your expertise will help us maintain our reputation as a leading telecommunications provider.

Join Our Team as a Technical Product Support Specialist!Base44 is actively seeking enthusiastic and proactive individuals based in Kyiv to fill a crucial role in our team. This position offers an exciting opportunity to contribute to an innovative start-up environment, working collaboratively with a dynamic group of professionals.As a Technical Product Support Specialist, you will be at the forefront of our operations, delivering exceptional technical support to our users. Your responsibilities will include:Providing advanced technical solutions to Base44 users, which encompass remote system access, diagnostics analysis, and troubleshooting of network or database issues.Implementing effective fixes, workarounds, and configuration adjustments to restore system functionality.Identifying, documenting, and promptly escalating bugs to ensure they are resolved swiftly.Monitoring user experience trends and advocating for rapid solutions.Collaborating closely with the product team to gain insights into features, functionality, and potential user pain points.Documenting and clearly articulating technical issues to developers, including detailed steps for replication.

Join our dynamic team in Kyiv, where you will be required to work in the office 3-4 days a week, as we do not offer full remote work. A convenient shuttle service is available from the nearest metro station.As a Technical Support Specialist focusing on UAV technology, you will immerse yourself in complex technical challenges, analyze data, and understand the intricacies of our systems. Your role will involve investigating incidents, analyzing system behavior, and collaborating closely with our R&D team to troubleshoot and enhance our products.Prior experience with UAVs is not necessary; we value your curiosity, analytical mindset, and capability to deconstruct complex systems.Your Daily Responsibilities:Thoroughly investigate technical incidents to identify root causes.Test hypotheses and identify bugs.Work with telemetry, logs, and system-level data.Collaborate with engineers and R&D teams to resolve issues.Document findings and share insights with the team.Assist in escalations and support the team with complex cases.

Join our dynamic team as an Operations Support Specialist at Kyivstar, where you will play a pivotal role in enhancing our technical processes. This position offers a unique opportunity to work on various operational tasks that ensure the smooth functioning of our services.

Join our dynamic team at ajax as an L2 Automation Technical Support Engineer, where you will be pivotal in ensuring the seamless operation of our automation solutions. Your expertise will empower clients to maximize their use of our products while receiving unparalleled support. This is an excellent opportunity for individuals passionate about technology and customer service.

We are seeking a Junior Telecommunications Engineering Specialist to enhance our dynamic technical support team based in Kyiv, Ukraine. This is a fantastic opportunity to engage with leading global networking solutions and further develop your technical skills.At Teltonika, our Networking Solutions Business Unit is dedicated to the development and manufacturing of industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our innovative devices cater to clients in the most intricate sectors of Industry 4.0, Smart Cities, and Green Energy.In this position, your responsibilities will include:Advising clients on the effective use of our products within their applications, addressing their challenges related to Teltonika Networks products through both written communication and live meetings.Independently troubleshooting technical issues arising from customer configurations, firmware/software, and other sources.Creating comprehensive documentation for both internal and external stakeholders (e.g., Teltonika Wiki).Acting as the liaison between customers and Teltonika Networks R&D for complex inquiries.Gaining practical experience with Linux-based operating systems, industrial protocols, various networking services, and occasionally third-party peripherals.We expect you to possess:Strong communication skills and professional demeanor in both verbal and written formats.A genuine desire and motivation to assist others.Fundamental knowledge of Computer Networking.Proficient English language skills (both written and spoken).Capability to thrive in a fast-paced work environment.Experience in drafting technical documentation.A higher or equivalent technical/engineering qualification is considered a plus.Previous customer service experience would be advantageous.Knowledge or certification in CCNA or similar courses is a plus.What we offer:Opportunities for professional growth within a robust and rapidly expanding company.Engaging and ambitious projects involving industrial networking devices.A dynamic and challenging work environment with a collaborative internal culture.Flexible work schedules, hybrid work options, and remote work opportunities to support your well-being.Corporate medical insurance and coverage for company-paid sports activities (gym, fitness, yoga, swimming).Celebration of achievements through team-building events, summer festivals, and other special occasions.A comfortable workspace in a modern office equipped with essential utilities, regardless of external conditions.

About the Role Kyivstar is looking for a Workstation Support Engineer in Kyiv, Ukraine. This role focuses on maintaining and supporting workstation environments to keep systems running smoothly and users productive. Main Responsibilities Troubleshoot hardware and software issues on workstations Implement technical solutions to resolve problems Support end-users with day-to-day technical needs Work to ensure reliable workstation performance What to Expect This position involves hands-on technical support and regular interaction with colleagues across the company. The team values practical problem-solving and clear communication.

Quantum Systems is at the forefront of pioneering unmanned solutions that revolutionize operations across air, land, and sea. Our innovative systems, ranging from advanced aerial drones to robust underwater and ground platforms, integrate state-of-the-art hardware with AI-enhanced software, ensuring seamless control and real-time data insights. With a commitment to excellence, we serve a diverse array of clients in defense, security, and the public sector worldwide, consistently redefining mission versatility and operational performance.Since 2022, we have proudly supported Ukraine with our local office.As an IT Support Specialist, you will play a crucial role in maintaining the stability and security of our network environment, ensuring our technological infrastructure operates at peak performance.This is a full-time office position. Candidates must be based in Kyiv.Your Daily Responsibilities:Develop and manage wired and wireless networks while guaranteeing network security.Configure essential network IP services including DNS, DHCP, SMTP, SSH, and FTP.Set up and oversee network protocols and technologies such as TCP/IP, VPN (IPsec, SSL), BGP, OSPF, EIGRP, NAT, Port-security, QoS, VLAN, and STP.Support and configure network equipment from leading brands such as MikroTik, Ubiquiti, Cisco, and FortiNet.Implement and maintain video surveillance systems from manufacturers like Hanwha, Dahua, and Hikvision.Manage firewalls and IDS/IPS systems to enhance security.Provide user support through remote access tools like RDP, TeamViewer, and Anydesk.Monitor and analyze network traffic using specialized analytical tools.

SFORS is a trading company with two decades in the global financial markets. The team focuses on proprietary trading, trader development, and in-house technology. SFORS trades exclusively with its own capital and does not seek outside investment. Role Overview The IT Support team in Kyiv is hiring an L1 Support Specialist. This is a full-time, on-site position. Location: Kyiv, Ukraine Work hours: 10:00 AM – 6:00 PM (Kyiv time) Work format: On-site What You Will Do Handle ServiceDesk requests: manage, prioritize, classify, and escalate tickets to L2 following SLA guidelines. Prepare equipment and set up workspaces for new employees, including OS and software installation. Install, configure, and troubleshoot both hardware and software. Maintain workstations: update systems, replace components, and perform routine technical maintenance. Diagnose and repair PCs, and coordinate service maintenance as needed. Support peripheral devices such as printers, scanners, and conference systems. Keep accurate records of issued and returned equipment for asset management. What We Look For Solid understanding of PC hardware and general computer technology. Administrative-level experience with Windows 10/11 and MacOS. Hands-on experience with ServiceDesk systems. Basic knowledge of networking (TCP/IP, routing, and configuring network equipment). Experience setting up and supporting peripheral devices. English at A2 level or above. Strong customer focus and communication skills. Disciplined, reliable, and collaborative team player. Benefits Access to corporate housing in Dubai for up to 2–3 weeks per year, available for vacations, business trips, and similar needs.

Hello!We are SFORS — a trading company where traders achieve success!We specialize in trading on global financial markets and are one of the key players in the prop trading sphere and leaders in the pre-market sector.For 20 years, the company has thrived in the stock market, thanks to substantial investments in trader development, trading technologies, progressive risk management models, and the creation of effective trading strategies—all designed to help traders succeed.SFORS operates solely with its own funds and does not involve external investments.We are looking for a L1 Support Specialist to join our IT Support team.Work Schedule: day shifts (10:00-18:00) and evening shifts (15:00-23:00)The company provides taxi reimbursement for evening shifts.Main Responsibilities:ServiceDesk Request Handling: Prioritization, classification, and escalation of requests to L2 according to SLA.User Onboarding: Preparing equipment for new employees, installing OS, software, and configuring workstations.Hardware and Software Support: Installation, configuration, and troubleshooting of hardware and software.Workstation Maintenance: System updates, component replacement, and technical upkeep.PC Diagnostics and Repair: Identifying issues, repairing, and organizing service maintenance.Peripheral Support: Assisting with printers, scanners, conference systems, and other equipment.Asset Management: Tracking issued and returned equipment, ensuring data accuracy.Candidate Requirements:Deep understanding of PC hardware and computer technology principles.Proficient in Windows 10/11 and MacOS at an administrative level.Experience with ServiceDesk systems.Basic knowledge of networking technologies (TCP/IP, routing, network equipment configuration).Experience in configuring and supporting peripheral devices.English proficiency at A2 level or higher.Client-oriented with excellent communication skills.Disciplined and able to work collaboratively within a team.We Offer:Opportunities for professional growth and development.A supportive work environment with a focus on innovation.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We take pride in offering innovative and superior services to a diverse range of industry-leading clients. Through building trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute to their overall success and value.We are seeking engaging, flexible, and solution-oriented individuals eager to join a rapidly growing international organization. If you want to create value where IT matters, we want to hear from you!Key ResponsibilitiesDeliver technical assistance and troubleshooting for computer hardware, software, mobile devices, and various tech tools.Provide first and second level technical support through calls, tickets, and user interactions.Respond promptly to IT-related inquiries from end-users.Document all end-user interactions accurately in the customer ticket system ‘Service Now’ (e.g., incidents, requests).Create, maintain, and utilize knowledge articles.Conduct IT onboarding training sessions for new employees.Participate in continuous improvement initiatives.

Universe Group is dedicated to building innovative tech businesses, transforming ideas into global products. Our group comprises three companies: Guru Apps, FORMA, and Wisey. Their products connect over 400 million users across 186 countries, simplifying daily tasks and creating new opportunities for growth. Universe Group is also focused on developing new businesses that will be part of the global technology market.We are currently seeking a Technical Office Assistant — an individual who will help maintain our office space, ensure the technical functionality of the office, swiftly resolve everyday issues, and become an integral part of our People Ops team.Your responsibilities will include: Ensuring the uninterrupted operation of the office (electricity, plumbing, lighting, etc.)Monitoring the functionality of household equipmentTechnical maintenance of the space and minor repairs (furniture, electricity, plumbing)Organizing spaces for events, team buildings, and meetingsMaintaining order and managing consumablesCoordinating couriers and logistical processesInteracting with the business center administration and contractorsSupporting the People Ops team with organizational matters

Join Playson as a Support System Administrator and be a part of a dynamic team in our Kyiv office. Playson is a leading B2B game provider with over 13 years of experience, recognized globally for our innovative solutions in the regulated European markets. Our commitment to excellence drives us to continuously enhance our portfolio and uphold the highest standards in technology, design, support, and interoperability.In this pivotal role, you will provide essential technical support to our global employees, ensuring smooth operations and a seamless work experience.

Join Playson as a Service Desk Specialist and be part of a dynamic team dedicated to delivering exceptional customer support. In this role, you will be the first point of contact for our clients, ensuring their technical issues are resolved promptly and efficiently. Your expertise in troubleshooting and customer service will play a vital role in enhancing our clients' experience with our gaming products.

KPMG is a global network of independent firms providing audit, tax, and advisory services. To learn more about KPMG in Ukraine, visit our website.KPMG Ukraine has been recognized by Forbes as one of the top 50 employers for 2023-2024 and is also listed among the top 5 employers for young professionals in the audit and consulting sector according to a survey conducted by UGEN in 2023-2024. In March 2025, KPMG Ukraine joined the ranks of leading companies that first signed the Business Principles for a Veteran-Friendly Workplace. We are also included in the list of taxpayers demonstrating a high level of voluntary compliance with tax legislation (the so-called 'White Club').We are seeking an IT Help Desk Specialist to join our team.Why join us?We offer:Collaboration in teams that create meaningful solutions;Access to internal and external training that fosters professional skill development;Options for hybrid work or a comfortable office environment in the city center;Involvement in national reconstruction projects;Psychological support services (enhanced consultation availability for mobilized personnel, veterans, and their families);Comprehensive medical insurance (expanded coverage options for veterans);29 calendar days of vacation;5 additional paid days for health care;Wellbeing webinars, yoga sessions, book clubs, women's community, and blood donor community;Charitable activities and volunteer opportunities, support for vulnerable groups, animal care, and a green office;Official salary with tax deductions;Interesting challenges and transparent growth conditions;Opportunities to contribute to victory.Your responsibilities will include:Receiving IT and information security-related requests (via phone, email, web system, or in person), logging them, troubleshooting issues, or resolving user technical queries;Ensuring user requests are logged and resolved within agreed timeframes (in accordance with SLAs, where applicable);Resolving technical user issues accurately, promptly, and effectively;Providing first-line support for Teams telephony systems, audio, and video conferencing;Delivering immediate technical support and resolving issues in case of user equipment/software failure;Providing initial technical support and troubleshooting in case of network failures and multifunction device errors (printing, scanning, copying);Installing and modernizing software...

Superhuman embraces a vibrant hybrid working model for this position. This flexible framework allows team members to enjoy focused work time alongside in-person collaboration that nurtures trust, innovation, and a robust team culture. Candidates for this role should be located in Ukraine.About SuperhumanSuperhuman, the parent company of Grammarly, is an AI productivity platform dedicated to unlocking the superhuman potential within everyone. Our suite of applications and agents brings AI capabilities to wherever people work, seamlessly integrating with over 1 million applications and websites. Our extensive product offerings include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and provides timely help. Established in 2009, Superhuman empowers more than 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and learn about our values here.The OpportunityTo meet our ambitious objectives, we are seeking a Customer Care Specialist to enhance our Customer Care team. In this role, you will spearhead the transformation of the customer experience through innovative customer care initiatives. Your contributions will directly influence the improvement of Superhuman's product offerings and the retention and growth of our revenue-generating customer base.In this position, your responsibilities will include:Providing prompt, empathetic, and personalized support, ensuring our customers' needs are prioritized in every interaction.Managing non-technical inquiries regarding accounts, subscriptions, and product offerings via email (help desk).Delivering exceptional customer support experiences that drive customer satisfaction and loyalty.Collaborating on various tasks, both independently and with cross-functional teams, to enhance operational efficiency and implement your ideas effectively.Your Journey with Us:First 30 Days: Immerse yourself in our company culture and policies while mastering the tools, workflows, and ticket resolution processes. With guidance from experienced colleagues, you will complete training assignments and assessments promptly.By Month Three: Acquire a thorough understanding of our product offerings. Following six weeks of dynamic training and successfully passing the final assessment, you will be prepared to address a variety of customer inquiries and challenges.

About the CompanyTelemetrio is a leading analytics service for Telegram channels. We empower businesses and content creators to understand their audience better and enhance communication effectiveness through data insights. Our product is trusted by thousands of teams worldwide.Your Role AwaitsAs a Support Manager, you will be the first point of contact for our users. Your role will involve assisting them in maximizing product usage, addressing their inquiries, and gathering feedback that influences the service's development.

As a Technical Lead at ajax, you will play a pivotal role in guiding our development team to success. You will be responsible for overseeing the technical aspects of projects, ensuring that we meet our clients' needs with innovative solutions. This position is ideal for individuals who thrive in a collaborative environment and are eager to lead cutting-edge technology initiatives.

Become a part of Ajax Systems, a pioneering force in the realm of advanced wireless security solutions with integrated smart home technology. As a comprehensive organization, we excel in transforming innovative concepts into groundbreaking products, from initial development to mass production.With an extensive portfolio of over 170 devices, the Ajax range protects properties against intrusions, fires, and water damage, while also offering effortless management of electrical devices. Our state-of-the-art solutions have garnered Europe’s highest security accolades, affirming our status as a trusted leader in the industry.Ajax represents a remarkable Ukrainian success story, driven by unwavering resilience and limitless ambition. Currently, we safeguard more than 1,800,000 users across 170 countries globally. As we continue to flourish, we are on the lookout for enthusiastic individuals to join our ranks and support our ongoing expansion.We are thrilled to announce an opening for a Support Engineer who possesses a strong command of the English language. In this pivotal role within our dedicated support team, you will provide exceptional customer assistance to clients worldwide, ensuring around-the-clock support through various communication channels. We take pride in our multilingual capabilities, which empower us to swiftly address and resolve user inquiries.

Join our dynamic team at Wix.com as an IT Support Engineer where you will be instrumental in delivering exceptional IT support and overseeing IT operations for our diverse workforce across multiple locations. Your expertise will be vital in sustaining our IT infrastructure, maintaining an accurate inventory, and facilitating smooth onboarding and offboarding experiences for our employees.In this role, your responsibilities will include:Delivering professional IT support to employees both in Kyiv and remotely.Monitoring and addressing IT Helpdesk requests in accordance with established SLAs.Managing the IT equipment inventory efficiently.Coordinating onboarding and offboarding procedures, including those for remote employees.Overseeing and maintaining audiovisual equipment for onsite events and meeting rooms.Performing endpoint installations, upgrades, and troubleshooting across Windows, MacOS, and Linux operating systems.This position is primarily office-based, with the potential for a hybrid work arrangement (4+1).