Customer Success Manager for Key Accounts

About DialpadDialpad is the foremost AI-driven customer communications platform, revolutionizing the way businesses engage with their clients. Over 50,000 organizations worldwide, including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance customer relationships through real-time, AI-driven insights. For more information, visit dialpad.com.Join the Dialpad TeamAt Dialpad, you will collaborate with a dedicated team focused on our mission to ensure our customers and their employees achieve remarkable success. We believe that every interaction is significant, and we elevate these engagements with a platform that delivers actionable insights and automation for our users.We embrace constant innovation, empowering each employee to utilize industry-leading AI to enhance both our platform and their own skill sets. We seek individuals who not only meet our high expectations but strive to exceed them. Our aspirations are substantial, and realizing them necessitates a team that functions at the highest level. We value individuals who are not only driven but also embody the core traits essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Customer Success Manager, you will act as a trusted advisor to your assigned clients, maximizing the value our solutions provide to their organizations. Your responsibilities will include understanding customer needs, driving product adoption, ensuring retention, and maintaining high levels of satisfaction.Your passion for customer engagement and helping clients achieve (and surpass!) their goals is paramount. With several years of customer success experience, you are recognized for your excellent communication skills, confident facilitation of meetings, and effective collaboration across teams. You are excited about acquiring new technological skills, and even if you are not currently well-versed in cloud telephony, the prospect of mastering Dialpad invigorates you. Your commitment to customer success is unwavering, and you are dedicated to fostering positive outcomes for both customers and the company.

About DialpadDialpad is a pioneering AI-driven customer communications platform, revolutionizing the way businesses connect with their clients. Trusted by over 50,000 companies worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to strengthen customer relationships through real-time, AI-powered insights. Explore more at dialpad.com.Join Us at DialpadAt Dialpad, you will be part of a dynamic and collaborative team focused on our common goal of ensuring our customers and their teams achieve outstanding success. We recognize the significance of every conversation, elevating each interaction with a platform that delivers real-time insights and automation tailored for our clients.We champion continuous improvement, enabling every team member to utilize cutting-edge AI to enhance our platform and their own expertise. We seek individuals who not only meet our rigorous standards but also exceed them. Our aspirations are ambitious, and fulfilling them demands a team that operates at the pinnacle of excellence. We look for individuals who embody the traits that contribute to our success: Resourcefulness, Curiosity, Optimism, Persistence, and Empathy.Your RoleAs the Manager of the Technical Account Managers (TAMs), you will guide and nurture a team of TAMs who cater to Dialpad's most significant and intricate clients. Your responsibilities will encompass leadership, operational effectiveness, and enhancing TAM performance against clearly defined objectives, including proactive client interactions, time-to-resolution metrics, and customer satisfaction scores.Having previously served as a TAM (or equivalent), you are adept at engaging with complex technical scenarios, refining processes, and stepping into a senior escalation role when necessary. You will collaborate cross-functionally with Support, Customer Success, Sales, Product, and Engineering to guarantee that our TAM services are predictable, scalable, and intricately aligned with customer outcomes.

D2L is a pioneering cloud company dedicated to modernizing education and shaping the Future of Work. As traditional teaching and learning models undergo a significant transformation, D2L stands at the forefront of this evolution.Our innovative approaches to education foster personalized, student-centric experiences that enhance retention, engagement, satisfaction, and results for learners of all ages across schools, campuses, and organizations.Through our next-generation learning environment and solutions, we aim to inspire and engage learners. Our platform is designed to be user-friendly, flexible, and intelligent, setting us apart from other companies in the industry.For 25 years, D2L has remained committed to its mission of transforming the way the world learns, ultimately enhancing human potential on a global scale.Every application we receive is carefully reviewed by a member of our Talent Acquisition team. While we utilize AI tools to assist with tasks like meeting notes and administrative work, our hiring decisions are made by real individuals who evaluate each candidate based on their merits.Job Summary:As a Bilingual Customer Success Specialist, you will play a vital role in enhancing customer engagement and adoption across K-12 school boards in both English and Canadian French. Your focus will extend beyond individual account management; you will design, implement, and continually refine scalable adoption frameworks, programs, and risk mitigation strategies applicable to all customers.Your expertise in educational technology, change management, and customer health metrics will allow you to analyze trends within your portfolio to anticipate needs, minimize risks, and drive engagement on a larger scale. Success in this role will be evaluated based on the effectiveness, reach, and sustainability of adoption and enablement programs, along with their influence on customer outcomes, retention, and the long-term value of our platform.How You Will Make an Impact:Analyze customer health and adoption data across your entire portfolio to identify trends, risks, and opportunities for improvement.

Role Overview Hollister is hiring a Key Lead for the Fairview Park store in Kitchener. This position plays a central part in store operations, combining sales responsibilities with team leadership. What You Will Do Support daily sales activities and help meet store targets Guide and motivate team members on the sales floor Promote a welcoming, inclusive atmosphere for both customers and staff Contribute to delivering consistent, high-quality customer service About the Team Key Leads at Hollister set the tone for a positive store culture. Leadership here means encouraging others, fostering teamwork, and helping everyone succeed together.

About DialpadDialpad is the premier AI-enhanced customer communications platform, revolutionizing the way businesses engage with their customers. With over 50,000 companies globally — including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — Dialpad empowers organizations to forge stronger customer relationships through real-time, AI-driven insights. Discover more at dialpad.com.Join the Dialpad TeamAs a member of Dialpad, you will collaborate with a dedicated team focused on our mission to ensure the success of our customers and their employees. Every conversation is significant, and we are enhancing each interaction with our platform that provides real-time insights and automation. We champion continuous growth, where every team member utilizes cutting-edge AI to refine our platform and improve their skills. We are in search of individuals who not only meet our high standards but exceed them. Our aspirations are ambitious, and achieving them necessitates a team that operates at peak performance. We value traits that are essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Account Manager (TAM), you will collaborate across teams to support Dialpad’s most significant and intricate clients. Through cultivating trusted relationships, you will provide tailored, strategic consultations and proactively pinpoint opportunities to enhance the value businesses deliver to their customers, optimize technical operations within their teams, and accelerate their global growth with Dialpad.The Customer Experience (CX) Organization is dedicated to delighting customers at every touchpoint. We prioritize understanding and meeting the evolving needs and expectations of our clients, and we are committed to working collaboratively to provide seamless and memorable interactions.

Key Responsibilities:Strategic Planning: Develop and implement effective transfer pricing policies and sustainable tax planning strategies. Analyze complex tax scenarios and propose innovative solutions, including assessments of intercompany loans and settlements.Compliance and Documentation: Ensure adherence to local fiscal regulations and OECD guidelines. Design robust transfer pricing policies and prepare high-quality documentation that meets jurisdictional standards.Audit Response: Prepare comprehensive responses to fiscal authority inquiries, devise reaction strategies, and conduct thorough economic analyses to support existing policies while negotiating with authorities.Dispute Resolution: Assess risks related to fiscal challenges and develop strategies to mitigate tax risks. Assist in preparing Advance Pricing Arrangements (APAs) and negotiate with relevant authorities.Leadership Collaboration: Partner with operational leaders and the tax team on diverse multi-jurisdictional projects in a dynamic environment.Knowledge Management: Maintain a high level of technical expertise, participate in technical sessions to ensure compliance with evolving tax legislation, and understand operational activities across entities.

Farm Boy Inc. seeks a Customer Service Representative for its Kitchener location. This role plays a key part in shaping each customer's experience by offering a friendly greeting, answering questions, and helping to resolve concerns as they come up. A positive attitude and clear communication are important in this position. Key responsibilities Assist customers with questions in person and over the phone Respond to and resolve customer concerns quickly Foster a welcoming and helpful environment throughout the store Uphold Farm Boy’s standards for customer care at all times Requirements Strong communication skills Positive, helpful attitude

Farm Boy Inc. is seeking a Customer Service Representative for its Kitchener location. This position centers on supporting shoppers, answering questions, and resolving concerns to ensure a positive experience in the store. Each interaction is an opportunity to strengthen customer trust and loyalty. Key responsibilities Respond to customer inquiries in person, over the phone, or online Assist shoppers in locating products and provide information about store offerings Address concerns or problems promptly and courteously Foster a welcoming store environment through attentive service What we look for Enjoys helping others and finding solutions to problems Communicates clearly and listens attentively Comfortable engaging with the public Remains effective and friendly during busy periods

Join our dynamic team at USA Survey Job as a Remote Customer Service Representative and Survey Assistant. This part-time position allows you to earn money from the comfort of your home by participating in surveys, data entry, and various online projects. You will have the flexibility to set your own schedule while helping companies gather valuable data and shape future products. Your contributions will not only provide you with additional income but also give you the chance to preview upcoming products and influence market trends. If you are self-motivated and enjoy working independently, we want to hear from you!

Join our dynamic team at BoxLunch as a Part-Time Assistant Manager - Level 1, where your passion for music and pop culture will help create unforgettable shopping experiences for our customers. In this role, you will play a crucial role in supporting the store leadership team, ensuring that fellow enthusiasts can easily access the merchandise they adore. Leverage your fandom expertise to train new team members and contribute to their success while assisting management in daily operations and achieving sales objectives.

Join Our Team as a Remote Customer Service Representative!Are you looking for a flexible work-from-home opportunity? We are seeking enthusiastic individuals from across the country to participate in surveys and contribute to exciting online projects. Apply today!In this role, you will enjoy the freedom to set your own schedule while engaging in tasks such as data entry, responding to emails, reviewing products, and participating in polls. This position not only offers you the chance to earn extra income but also allows you to impact market trends and influence the development of new products. Occasionally, you might even get exclusive access to products before they hit the market!- Earn by participating in surveys- Multiple payment options available including PayPal and direct deposit.- Part-Time HoursAPPLY NOW: https://5o6x7a.ttrk.io/5de570e3dad44600015ccacdWho We’re Looking For:If you are self-driven, comfortable working independently from your home, and have a passion for customer service, data entry, and product reviews, we want you on our team!Our ideal candidates come from various backgrounds including data entry, telemarketing, customer service, sales, administration, and more. Your diverse experiences will be valued as you contribute to our mission.APPLY NOW: https://5o6x7a.ttrk.io/5de570e3dad44600015ccacd

Join BoxLunch as a Store Manager and lead a team dedicated to providing exceptional customer service and a vibrant shopping experience. In this role, you will be responsible for overseeing daily store operations, driving sales, and ensuring that our store reflects our brand values. Your leadership will inspire your team to create a positive environment for both employees and customers.

Join Premier Project Consultants, a leader in building design and project management, specializing in the development of multi-unit residential and commercial buildings across Canada, the USA, and the Caribbean. We are looking for a dedicated and skilled Project Manager with a strong background in overseeing residential building projects from inception to completion. The ideal candidate will excel in planning, budgeting, scheduling, resource allocation, and ensuring projects are delivered on time, within budget, and to exceptional quality standards.Key ResponsibilitiesCollaborate with senior management to define project scope, objectives, and deliverables that align with business goals.Create comprehensive project plans and communication documents.Clearly convey project expectations to team members promptly.Develop and implement techniques and procedures for contract formation and administration.Prepare bid proposals, requirements documentation, and tender documents.Support contract change management and closure processes as necessary.Maintain regular communication with senior management regarding contract activities.Provide relevant contract and subcontract information to the accounting department as needed.Demonstrate the ability to work effectively under tight deadlines.Adhere to and promote the company's Occupational Health & Safety program.Perform other duties as assigned by management.

Role Overview Voyago is hiring a Fleet & Assets Manager in Kitchener, Ontario. This position focuses on supervising the company’s transportation assets and making sure they operate efficiently. The role involves monitoring fleet performance, optimizing asset use, and developing strategies to control costs. Key Responsibilities Oversee daily fleet operations and asset management Implement and refine cost-saving measures Maintain compliance with all relevant regulations Track and report on asset utilization and performance

About Miovision: At Miovision, we are pioneering the future of transportation networks, making communities smarter, faster, and safer. Our mission is to drive the Intelligent Mobility Revolution by utilizing cutting-edge traffic AI technology. Through innovative solutions in traffic signal planning and operations, we empower cities to enhance the transportation experiences for drivers, cyclists, and pedestrians.Our core values are the driving force behind our success. If they resonate with you, we invite you to join us!All in to win: With an unwavering winning mindset, we tackle every challenge with energy and precision.One Miovision: Success comes from collaboration, where diverse talents unite in trust and shared mission.Be better every day: Our commitment to growth drives us to stay curious, build expertise, and embrace challenges.Make it happen: We take initiative and focus on actionable solutions that deliver tangible results.Earn the customer: Our dedication to our customers means we strive to deliver exceptional experiences that foster success.Position Summary: As the Senior Field Marketing Manager at Miovision, you will lead the physical manifestation of our brand by developing, executing, and refining our global field marketing initiatives. This role combines high-level strategic direction with hands-on execution, transforming substantial budgets and a busy events calendar into a pivotal growth driver for our Intelligent Mobility solutions. Reporting to the VP of Marketing, you will oversee every facet of event management—from pinpointing impactful opportunities and negotiating contracts to coordinating logistics and analyzing post-event ROI to enhance pipeline and brand engagement.Objectives and Responsibilities: Design a Global Roadmap: Spearhead Miovision’s global trade show and field marketing strategy to achieve pipeline and revenue targets.Master the Event Lifecycle: Oversee comprehensive planning and execution for all events, ensuring each aligns with our strategic goals.

Role overview The Water/Wastewater Project Manager at AECOM in Kitchener directs teams working on water and wastewater initiatives. This position guides projects from initial planning stages through to final delivery. Responsibilities include overseeing budgets, supervising project execution, and making sure all work aligns with industry standards as well as regulatory requirements. What you will do Lead teams delivering water and wastewater infrastructure projects Manage project budgets and track schedules to keep work on target Monitor compliance with all relevant standards and regulations Contribute to efforts that enhance community infrastructure and support sustainability objectives

About the Role Hollister Co. is looking for a Store Manager in Kitchener to guide the team and shape the in-store experience. This role centers on leading staff, meeting sales goals, and upholding the Hollister brand throughout daily operations. What You Will Do Lead, train, and motivate store employees Drive sales targets and monitor store performance Ensure the store environment is welcoming and reflects Hollister’s values Promote a positive atmosphere for both customers and team members Location Kitchener Company Abercrombie & Fitch Co.

Join our dynamic team at Atia Ltd. as a Part-Time Sales Manager! In this pivotal role, you will lead sales initiatives, develop strategic plans, and drive revenue growth. You will work closely with the sales team to foster relationships with clients and ensure exceptional customer satisfaction. If you are passionate about sales and enjoy working in a fast-paced environment, we want to hear from you!

D2L is a pioneering cloud company dedicated to transforming education and shaping the Future of Work. We are at the forefront of a historic transition in teaching and learning methodologies, positioning ourselves as a key player in this fundamental shift.Our innovative approaches to education foster personalized, student-centric experiences, enhancing retention, engagement, satisfaction, and outcomes for learners of all ages across schools, campuses, and organizations.At D2L, we are revolutionizing the learning landscape by delivering next-generation learning environments and solutions that captivate and motivate learners. Most importantly, we empower our clients with a platform that is intuitive, flexible, and intelligent. No other company offers a solution as comprehensive and groundbreaking as D2L.For 25 years, D2L has remained committed to our singular mission: to redefine how the world learns, ultimately enhancing human potential on a global scale.Each application we receive is carefully reviewed by a member of our Talent Acquisition team—yes, a real person examines your resume! While we utilize AI tools internally to optimize tasks like meeting notes and administrative work, these technologies do not rank resumes, make hiring decisions, or influence candidate evaluations.

Join EMCO Corporation as a Profit Centre Manager, where you will spearhead all business operations within the Profit Centre. Your primary responsibility will be to drive business growth while ensuring sustained profitability.Key Responsibilities:Meet sales, gross profit, and profit-sharing targets by effectively recruiting, developing, training, coaching, evaluating, and overseeing the Profit Centre Team.Identify customer account potential, set sales goals, and hold the sales team accountable for their achievements.Analyze financial reports and data to develop and implement strategies aimed at increasing sales, improving margins, enhancing productivity, and managing assets and expenses.Build and nurture relationships within the community to better understand market dynamics, expand market share, and identify new opportunities.Ensure the Profit Centre consistently meets or exceeds customer service expectations.Oversee all marketing initiatives and purchasing agreements.Comply with all safety regulations at both customer locations and the Profit Centre.Safeguard and maintain all Profit Centre assets, including buildings, vehicles, equipment, inventory, and receivables.Execute additional tasks as directed by the Regional Manager or President.