Qualifications
Responsibilities:Handle a diverse array of tasks independently, resolving issues without close supervision. Proactively anticipate upcoming responsibilities and needs, applying initiative effectively. Conduct and document fundamental data analysis tasks. Fulfill additional duties as assigned. Acquire knowledge of policies and procedures relating to new service processes. Serve as a liaison among customers, contractors, electricians, and service centers to enhance communication and service coordination. Engage with both internal and external customers regarding all aspects of the new service process, ensuring adherence to Customer Service Guarantee. Foster relationships with Energy Service Specialists, Customer Service Advisors, and Line Supervisors to address service-related concerns. Aim to provide the level of service that our contractors, electricians, and customers expect and deserve. Participate in emergency storm restoration initiatives. Work to improve the communication of policies and procedures to our contractors. Become proficient in SAP WMS Management System. Requirements:5-10 years of experience in a customer service-oriented, construction, or technical environment. Consideration will be given to candidates with less experience if they possess a relevant Associate's or Bachelor's degree. Strong written and verbal communication skills. Ability to collaborate effectively with a team. Proficient in managing multiple tasks in a fast-paced environment.
About the job
Join LaBella Associates as a Service Coordination Analyst within our Program Management Services Division, supporting our client’s Workforce Management & Resource Planning office throughout New York State.
Our Program Management Services Division delivers comprehensive management solutions for intricate projects and long-term capital programs. We configure project teams to offer a tailored blend of business consulting, project management, financial oversight, and technical support.
As a Service Coordinator, you will play a vital role in overseeing, coordinating, and facilitating customer service requests. Your focus will be on ensuring exceptional customer service and accurately tracking company performance against established goals. You will manage workflows related to new service installations, upgrades, and relocations, collaborating directly with local stakeholders and the Integrated Planning and Scheduling team to maximize customer satisfaction.
Salary Range: $70,000 - $78,000
The offered salary may vary based on several factors, including the candidate's relevant experience, education, and work location.
About LaBella Associates
LaBella Associates is a leading provider of comprehensive management services, specializing in complex projects and multi-year capital programs across various sectors. Our commitment to excellence ensures that we deliver tailored solutions that meet the unique needs of our clients.