Application Support Manager

SanMar recognizes the value each person brings to the team. The Application Support Manager shapes how support and service are delivered across the business, with a focus on collaboration and growth. Role overview This position leads a team of Application Support Analysts. Responsibilities include hiring, coaching, and mentoring, all aimed at building a supportive environment. Strong experience in application support is required, especially in e-commerce platforms, systems integration, troubleshooting, and service management. Main responsibilities Manage the Application Support team, including hiring, resource planning, coaching, and performance reviews. Oversee trouble ticket workflows, prioritize issues, and ensure timely escalation and resolution. Mentor team members to support skill development and career growth. Collaborate with senior leadership to shape the strategic direction for Application Support. Participate in IT leadership efforts, sharing best practices across teams. Track and report on key performance metrics for the Application Support team. Create and assign documentation for troubleshooting and new features to support cross-training. Work with customers and stakeholders to clarify support needs and meet objectives. Communicate proactively with customers to manage expectations and resolve escalations. Promote a collaborative, customer-focused team culture. Perform other duties as assigned and follow all company policies and standards. Location This role is based in Issaquah, WA.

Role overview Sanma Employee Openings seeks an Application Support Manager based in Issaquah, WA. This position leads a team of Application Support Analysts, focusing on e-commerce platforms and systems integration. The manager is responsible for building a collaborative workplace, overseeing troubleshooting efforts, and ensuring effective service management. Main responsibilities Direct the Application Support team, including resource planning, hiring, coaching, mentoring, and conducting performance reviews. Supervise the management of trouble tickets: assign, prioritize, escalate, and resolve issues as needed. Support team members in skill development, career growth, and overcoming challenges. Collaborate with senior leadership to help define the long-term strategy for Application Support. Contribute to continuous improvement by creating clear strategies and sharing effective practices with IT leadership and other departments. Produce and maintain reports on key support metrics for both the team and senior management. Prepare or delegate documentation, such as How-To guides for common issues and new features, to support troubleshooting and cross-training. Engage with customers and stakeholders to clarify support needs, set expectations, and ensure objectives are met. Communicate proactively with customers to prevent escalations and manage any that occur. Foster team building, encourage interdepartmental communication, and maintain a strong customer service focus. Take on additional duties as assigned. Adhere to all company policies and standards. Requirements Bachelor's degree in Computer Science, IT Management, or a related field, or equivalent experience. 7-9 years of relevant industry experience. 4-6 years in a senior or lead role managing Application Support teams. Strong understanding of key technologies and platforms.

Short Overview:The Application Support Analyst plays a crucial role in providing Tier II support within the IT Operations team. This position involves collaborating with both internal IT personnel and external customers to facilitate problem resolution and properly document issues. As a client-facing technical expert, this role demands outstanding customer service skills, enabling you to work effectively with various organizational levels and contribute significantly to the success of the IT Operations team.Key Responsibilities:• Manage and resolve support tickets, delivering Tier II assistance to internal and external clients.• Troubleshoot systems issues across all environments.• Utilize real-time monitoring tools to oversee system performance.• Proactively identify, report, track, document, and communicate errors and potential issues.• Provide both verbal and written status updates to stakeholders.• Collaborate with the project delivery team to convey customer requirements and facilitate updates to production.• Execute daily checks and processes, prioritizing customer-impacting, time-sensitive issues.• Assist in identifying and defining new features and enhancements to improve supported systems.• Review support models and processes in partnership with internal/external stakeholders, implementing necessary updates.• Offer on-call support as required.• Train team members as needed.• Perform additional duties as assigned.• Adhere to all relevant policies and standards.

At SanMar, the work you do makes a significant impact.Overview:The Application Support Analyst is an integral member of the IT Operations team, providing Tier II support and collaborating with both internal IT staff and customers to troubleshoot and resolve issues. This client-facing role demands exceptional customer service abilities and involves working closely with various organizational levels to ensure the success of IT operations.Key Responsibilities:• Oversee and resolve support tickets while delivering Tier II assistance to internal and external clients.• Provide expertise on system issues across diverse environments.• Utilize real-time monitoring tools to manage system performance.• Identify, document, and communicate errors and potential problems proactively.• Deliver oral and written status updates to stakeholders.• Collaborate with the project delivery team to align on customer requirements and implement updates in production.• Execute daily checks and processes with a focus on urgent, time-sensitive customer issues.• Assist in defining and developing new features and enhancements for our systems.• Review and refine support models and processes collaboratively with stakeholders.• Provide on-call support as necessary.• Train team members as required.• Perform other assigned duties and comply with all policies and standards.

Location: Issaquah, WA Role Overview The Azure Application Administrator at SanMar manages, monitors, and supports applications and infrastructure running on Azure. This role keeps systems reliable and accessible, handles deployments, responds to alerts and incidents, and works closely with other teams. The administrator helps maintain stable production environments and looks for ways to improve operational processes and platform efficiency. Main Responsibilities Maintain Azure-hosted applications and infrastructure throughout development, testing, and production environments. Support and guide application and infrastructure deployments, ensuring readiness and compliance with protocols. Monitor system health and performance, proactively troubleshoot, and resolve issues as they arise. Respond quickly to system alerts and incidents, investigating and resolving them efficiently. Develop and maintain dashboards and configure alerts to improve monitoring and proactive incident management. Manage support tickets using the Fresh Service portal, prioritizing and resolving them in a timely manner. Create, remove, enable, disable, and scale Azure components as needed to maintain performance, availability, and reliability. Evaluate Azure platform updates and changes, assess their impact, and provide operational guidance when necessary. Collaborate with development, network, security, and infrastructure teams to ensure smooth integration in production. Help optimize Azure resource usage and control costs through monitoring and operational best practices. Keep documentation up to date and support onboarding and training for consistent support coverage. Take on other duties as assigned. Follow all company policies and standards.

Role Overview Sanma Employee Openings is hiring an Azure Application Administrator in Issaquah, WA. This position focuses on the day-to-day operation, monitoring, and administration of Azure-based applications and infrastructure. The role centers on keeping cloud systems reliable and available, responding to incidents, and working closely with other technical teams. The administrator will help maintain stable production environments and support ongoing improvements in operations and efficiency. Main Responsibilities Administer and support Azure-hosted applications and infrastructure across development, testing, and production environments. Guide and support deployments to ensure systems are ready for operation and meet established protocols. Monitor system health and performance, identify and troubleshoot issues, and resolve problems proactively. Respond to system alerts and incidents, investigate root causes, and resolve them promptly. Create and maintain dashboards, configure alerts, and improve monitoring for faster incident response. Manage, assign, and track support tickets using the Fresh Service portal, prioritizing and resolving them in a timely manner. Create, remove, enable, disable, and scale Azure components to ensure systems run reliably and efficiently. Evaluate Azure platform updates and changes, assess potential impacts, and provide operational recommendations. Collaborate with application development, network, security, and infrastructure teams to ensure smooth integration in production environments. Help optimize Azure resource usage and cost efficiency by applying operational best practices. Maintain accurate documentation and assist with onboarding and training to support team continuity. Perform other duties as assigned. Follow all organizational policies and standards. Qualifications 4-6 years of experience in enterprise software support or infrastructure administration, ideally in a Tier II or Tier III support role, or equivalent education. Background in administering and operating enterprise infrastructure, especially in public cloud environments. Hands-on experience with Microsoft Azure.

Join our dynamic team as a Strategic Account Manager, where you will play a pivotal role in driving client relationships and ensuring the success of our key accounts. As a critical member of our organization, you will leverage your expertise to identify growth opportunities, manage client expectations, and foster long-term partnerships. Your strategic insights will contribute to our mission of delivering exceptional value to our clients.

What’s the Short Version? The Territory Manager plays a crucial role in driving business success by developing and executing strategic plans that enhance profitability through meticulous account planning and execution. This position focuses on fostering and managing relationships with key accounts that have significant growth potential, particularly in the Baltimore/DC area and its surroundings. What Will You Be Doing? Create and deliver impactful presentations while effectively engaging with individuals and groups of varying sizes, including the sales team. Utilize CRM tools to strategize and document planning efforts, ensuring adherence to reporting expectations. Identify customer opportunities and challenges through insightful questioning and active listening to propose tailored solutions. Proactively develop action plans and schedules to nurture customer relationships. Efficiently navigate and manage the internal customer database to document essential customer information. Negotiate and close complex deals with a focus on achieving mutually beneficial outcomes. Effectively communicate and demonstrate the value of SanMar’s offerings through targeted conversations. Plan logistics for travel including air, car, and hotel arrangements to optimize customer engagement while managing company expenditures. Perform additional duties as assigned. Adhere to all company policies and standards. What Are We Looking For? Bachelor's Degree or equivalent experience preferred. 4-6 years of relevant sales experience. 1-3 years of industry-specific sales experience is preferred. Valid driver’s license, automobile insurance, and a clean driving record. Ability to analyze emerging business trends and assess the viability of opportunities. Proficient in building meaningful partnerships and effectively communicating with customers, sales teams, and internal departments to address issues promptly and professionally. Strong verbal, written, and presentation communication skills. Detail-oriented with the ability to manage multiple tasks and follow through on projects. Exhibit a high degree of professionalism, integrity, objectivity, and service orientation.

At Bozzuto, we believe in making a positive impact on the communities we serve. Each team member embodies our commitment to excellence by designing, building, managing, and maintaining unique residential spaces. With the collective talent of our property operations teams and the dedication of our community members, we strive to create extraordinary experiences for our clients, residents, and colleagues alike.Our team is passionate about delivering exceptional service to everyone we encounter. This shared vision motivates us to excel in our roles and cultivates a welcoming and inclusive workplace where collaboration flourishes. Guided by our core values of care, creativity, passion, and the pursuit of perfection, we are inspired and empowered to achieve greatness.Key Responsibilities:Your focus is on preservation and protection. You bring enthusiasm for both people and the trades to the workplace. As a proactive leader and community advocate, you instill a sense of pride in everyone you engage with.As the Assistant Maintenance Manager, your main responsibilities will entail:Leading by example and acting as a role model for the standards and behaviors aligned with Bozzuto's core values and culture.Demonstrating care for our residents through prompt follow-ups and thorough completion of apartment service requests.Addressing maintenance issues across HVAC, electrical, plumbing, and appliance repair.Overseeing the make-ready and apartment turnover process with meticulous attention to detail and timeliness to facilitate new resident move-ins.Maintaining the building's value by consistently executing preventative maintenance programs.Ensuring the building's aesthetics and community safety through ongoing upkeep, snow removal, and grounds maintenance.Maintaining optimal operational efficiency for all property components.Complying with relevant building, county, and safety codes/standards, while ensuring an accident-free workplace.Being available for weekend work and participating in the emergency on-call rotation.

What’s the Overview? The Program Manager for Sales Operations is pivotal in steering the Sales organization toward effective planning, launching, and scaling of key initiatives. This role collaborates closely with various stakeholders to develop and implement programs aimed at enhancing operational efficiency, increasing the utilization of sales tools and processes, and ensuring the Sales team achieves its objectives. The Program Manager will convert complex business requirements into straightforward, actionable strategies and oversee initiatives from initial discovery through to successful execution and rollout. Key Responsibilities: Drive long-term program strategy and deliver outcomes while anticipating risks and proactively addressing challenges. Lead cross-functional programs from conception through execution, managing scope, timelines, budget, quality, and risk. Collaborate closely with Sales, Sales Operations, and other teams to align program strategies, goals, and priorities. Create and maintain detailed program and project plans, including roadmaps, milestones, and dependencies. Facilitate working sessions and program meetings to ensure clarity, accountability, and progress. Translate intricate business needs into actionable plans, comprehensive documentation, and effective communication strategies. Analyze current workflows to identify inefficiencies and opportunities for improvement. Establish and document program structures, standards, and best practices to maintain consistency across initiatives. Manage multiple initiatives simultaneously while maintaining a focus on quality and results. Optimize resource allocation across projects to enhance efficiency and effectiveness. Provide clear and reliable status updates and insights to support informed decision-making. Measure success through operational improvements such as efficiency gains, tool adoption, and Sales organization readiness. Perform additional duties as assigned and comply with all policies and standards.

Join our dynamic team at SanMar Corporation as a Strategic Account Manager. In this role, you will be responsible for building and maintaining strong relationships with key clients, driving strategic initiatives, and ensuring customer satisfaction. Your expertise will be crucial in identifying growth opportunities and implementing effective business strategies.

Join our dynamic team as an Assistant Manager at Domino's Pizza in Issaquah, WA! We are looking for enthusiastic individuals who are passionate about delivering exceptional customer service and leading a team to success. In this role, you will assist the Store Manager in overseeing daily operations, ensuring quality, and maintaining a positive work environment.

Join Domino's Pizza as a General Manager in Issaquah, WA, where you will lead a dynamic team to deliver exceptional service and delicious pizza. As a General Manager, you will be responsible for overseeing daily operations, ensuring quality control, and driving sales growth. Your leadership will inspire your team to create a fun and efficient work environment while delivering outstanding customer experiences.

Location: Issaquah, WA Role Overview The Senior Project Manager - Real Estate at SanMar leads the planning and delivery of industrial real estate and facility projects. This role manages projects across SanMar warehouses, including those supporting warehouse automation. The position works closely with cross-functional teams and outside vendors to keep projects on track with both stakeholder expectations and company goals. Main Responsibilities Direct distribution center and warehouse projects, such as renovations, expansions, site improvements, and operational upgrades, from start to finish. Work with the Real Estate Director to prepare facilities and oversee construction activities needed for warehouse automation, including space planning, buildouts, relocations, site prep, and communication plans. Support the Real Estate Director in selecting vendors by assisting with RFPs, developing project scopes, reviewing bids, and recommending awards. Coordinate with the Program Manager to handle project dependencies among automation vendors, general contractors, and internal teams (including DC Operations, Safety, Facilities, IT Infrastructure, and Finance). Develop and maintain detailed project documentation, such as schedules, design details, budgets, and progress updates. Keep communication open with stakeholders at all levels to ensure transparency and alignment. Allocate resources efficiently to achieve project milestones. Track project schedules, identify risks, and create plans to address them so projects finish on time. Ensure compliance with regulatory standards and company policies. Monitor and report on key real estate metrics, performance indicators, and budget adherence. Share knowledge on industry trends, process improvements, and best practices. Provide regular project status updates and communicate any issues or risks. Prepare closeout documentation and operational support materials for the distribution center operations team. Foster a culture of innovation, accountability, and teamwork within the project team. Travel occasionally to project sites, mainly in Texas and Nevada, to support milestones, conduct site visits, and assist with project turnover.

At SanMar, your contributions truly matter.What is the Role?The Managing Director for SanMar Global Sourcing in Dubai is a pivotal leadership role overseeing our Dubai-based sourcing office. As the highest-ranking executive in the region, you will steer both strategic and operational facets of the office and regional team. Your responsibilities will encompass managing SanMar's supplier network across the Middle East, South Asia, and Africa, ensuring robust supplier relationships while overseeing product development and performance metrics such as factory compliance, profit margins, quality assurance, and timely delivery. This role is dynamic with immense potential to drive SanMar's global success, requiring independence, integrity, and an entrepreneurial mindset. Key Responsibilities:Recruit, train, and inspire teams focused on merchandising, product development, quality assurance, technical design, and color management, embedding SanMar’s core values of integrity and kindness within the new office culture.Act as the primary liaison to SanMar’s U.S.-based operations, collaborating effectively with peers to ensure outstanding internal customer service and strong global alignment in addressing supply chain challenges.Build meaningful relationships with factory leadership throughout the region, embodying SanMar’s personal approach to vendor relationships in all interactions.Travel extensively to engage with partners, share best practices, and ensure organizational alignment within SanMar’s global supply chain, including vendor management in Africa and the Middle East and travel across Asia and Central America.Champion a continuous improvement ethos among SanMar’s vendor base, relentlessly seeking ways to enhance efficiency and quality across all operations.Identify and propose new vendors and geographical opportunities that align with SanMar’s sourcing strategy, gaining a thorough understanding of leading apparel producers in the region and their capabilities while communicating SanMar’s values effectively.

At SanMar, your contributions truly make a difference.Overview:As a Territory Manager, you will play a vital role in developing and executing business strategies aimed at enhancing profitability through meticulous account planning and execution. This position involves nurturing and expanding relationships with prominent accounts, with a strong emphasis on growth and financial success. The ideal candidate is expected to reside in the Baltimore/DC area or its surroundings. Key Responsibilities:Create and deliver targeted presentations, engaging both individuals and groups, as well as collaborating with the sales team.Exhibit strategic planning and execution through efficient scheduling and documentation within our CRM; leverage provided reports and tools to meet planning objectives.Explore client opportunities and challenges by employing effective questioning and active listening techniques; identify needs and propose applicable solutions.Conduct proactive planning and development of action plans and schedules to strengthen customer relationships.Efficiently navigate the internal customer database to locate and document client information.Negotiate, structure, and close complex deals with a win/win mindset.Effectively communicate SanMar's value proposition through focused presentations and discussions.Demonstrate and explain the features and benefits of SanMar’s marketing tools to clients.Coordinate travel arrangements for comprehensive customer engagement while managing company expenses.Perform additional duties as assigned.Adhere to all company policies and standards. Qualifications:Bachelor's Degree or equivalent experience preferred.Between 4-6 years of relevant sales experience.1-3 years of industry sales experience preferred.Valid driver’s license, automobile insurance, and a clean driving record.Strong ability to analyze emerging business trends and assess the viability of opportunities.Proven capability to forge meaningful partnerships and communicate effectively with customers, sales teams, and internal departments for timely issue resolution.Assertive communicator with exceptional verbal, written, and presentation skills.Detail-oriented with strong follow-through on projects.

The Education Operations Business Manager is a vital contributor to the operational success and financial integrity of Gersh Autism. This position offers leadership in the management of educational facilities, fostering collaboration with cross-functional teams to ensure compliance with operational standards and excellence. This role is integral to supporting strategic initiatives that align with the mission of Gersh Autism Academy, dedicated to empowering students on the autism spectrum.Leadership & StrategyParticipate in Senior Management and Leadership Team meetings, providing insights on school activities, business objectives, and performance outcomes.Work collaboratively with corporate Finance, IT, Data and Compliance, and Facilities departments to ensure adherence to established standard operating procedures (SOPs) and operational benchmarks across all school buildings.Oversee and implement change initiatives that support the school’s development and strategic objectives.Financial Resource ManagementManage budgeting processes and ensure fiscal responsibility across school operations.Analyze financial reports to provide insights and recommendations for operational improvements.Collaborate with finance teams to secure funding for educational programs and initiatives.

FusionTek, a prominent Managed Service Provider founded in 2007, is headquartered in the dynamic Seattle area with additional offices in Washington, DC, and Tampa, FL. Our innovative team is dedicated to providing exceptional IT infrastructure management services tailored for small to mid-sized businesses.As we expand our offerings, we are on the lookout for a talented Systems Analyst (L2) who aligns with our core values:Teamwork: Achieving goals through collaboration.Growth Mindset: Committed to ongoing improvement for both our team and our clients.Integrity: Operating transparently with a focus on client needs.Ownership: Taking responsibility and ensuring commitments are met.This position is designated as Hybrid. You will primarily work remotely, but in-office attendance is required at least two days a week, along with occasional onsite visits to client locations in Seattle and surrounding areas. Willingness to travel onsite is essential.As a Systems Analyst, you will demonstrate strong expertise in desktop operating systems, possess a solid understanding of server operating systems and networking, and be driven to deliver outstanding experiences for our clients. Effective communication skills are critical as you will be translating complex technology concepts for end users with varying technical backgrounds.Key Responsibilities:Manage escalated support tickets, addressing break/fix issues, application installations, and user-level settings configuration.Engage in server administration, networking, and security tasks, such as:Establishing new Hyper-V hostsTroubleshooting and deploying SonicWall firewallsOverseeing Datto networking switches and access pointsProviding support for modern technologies utilized in client environmentsDeliver onsite support for networking and server deployments, mentoring Level One technicians as needed.Utilize the ticketing system to document, track, and escalate tickets, ensuring accurate and timely updates.Maintain and refresh the documentation platform to keep all procedures and client information current.Collaborate with the technical team to provide exceptional service to clients, both remotely and onsite, ensuring a professional and positive support experience.

Join our dynamic team at Sonsoft Inc. as a Manhattan Warehouse Management System Specialist. In this pivotal role, you will leverage your expertise to optimize our warehouse operations and ensure seamless inventory management. You will collaborate with cross-functional teams to implement best practices and drive efficiency within our supply chain processes.

Join Our Team as a Behavior Technician (Paraprofessional) at Gersh Autism!We are excited to announce a $2,500 sign-on bonus for new hires! This is a year-round school program where you will have the opportunity to positively influence the lives of students with Autism Spectrum Disorder (ASD).As a Behavior Technician, you will play a crucial role in providing direct support to students in both academic and behavioral environments, helping them to achieve personalized educational goals. Whether you are a Certified Behavior Technician (CBT) or a Registered Behavior Technician (RBT), we welcome your passion and dedication!Key Responsibilities: