Application Support Analyst - Warehouse Management Systems

At SanMar, the work you do makes a significant impact.Overview:The Application Support Analyst is an integral member of the IT Operations team, providing Tier II support and collaborating with both internal IT staff and customers to troubleshoot and resolve issues. This client-facing role demands exceptional customer service abilities and involves working closely with various organizational levels to ensure the success of IT operations.Key Responsibilities:• Oversee and resolve support tickets while delivering Tier II assistance to internal and external clients.• Provide expertise on system issues across diverse environments.• Utilize real-time monitoring tools to manage system performance.• Identify, document, and communicate errors and potential problems proactively.• Deliver oral and written status updates to stakeholders.• Collaborate with the project delivery team to align on customer requirements and implement updates in production.• Execute daily checks and processes with a focus on urgent, time-sensitive customer issues.• Assist in defining and developing new features and enhancements for our systems.• Review and refine support models and processes collaboratively with stakeholders.• Provide on-call support as necessary.• Train team members as required.• Perform other assigned duties and comply with all policies and standards.

SanMar recognizes the value each person brings to the team. The Application Support Manager shapes how support and service are delivered across the business, with a focus on collaboration and growth. Role overview This position leads a team of Application Support Analysts. Responsibilities include hiring, coaching, and mentoring, all aimed at building a supportive environment. Strong experience in application support is required, especially in e-commerce platforms, systems integration, troubleshooting, and service management. Main responsibilities Manage the Application Support team, including hiring, resource planning, coaching, and performance reviews. Oversee trouble ticket workflows, prioritize issues, and ensure timely escalation and resolution. Mentor team members to support skill development and career growth. Collaborate with senior leadership to shape the strategic direction for Application Support. Participate in IT leadership efforts, sharing best practices across teams. Track and report on key performance metrics for the Application Support team. Create and assign documentation for troubleshooting and new features to support cross-training. Work with customers and stakeholders to clarify support needs and meet objectives. Communicate proactively with customers to manage expectations and resolve escalations. Promote a collaborative, customer-focused team culture. Perform other duties as assigned and follow all company policies and standards. Location This role is based in Issaquah, WA.

Short Overview:The Application Support Analyst plays a crucial role in providing Tier II support within the IT Operations team. This position involves collaborating with both internal IT personnel and external customers to facilitate problem resolution and properly document issues. As a client-facing technical expert, this role demands outstanding customer service skills, enabling you to work effectively with various organizational levels and contribute significantly to the success of the IT Operations team.Key Responsibilities:• Manage and resolve support tickets, delivering Tier II assistance to internal and external clients.• Troubleshoot systems issues across all environments.• Utilize real-time monitoring tools to oversee system performance.• Proactively identify, report, track, document, and communicate errors and potential issues.• Provide both verbal and written status updates to stakeholders.• Collaborate with the project delivery team to convey customer requirements and facilitate updates to production.• Execute daily checks and processes, prioritizing customer-impacting, time-sensitive issues.• Assist in identifying and defining new features and enhancements to improve supported systems.• Review support models and processes in partnership with internal/external stakeholders, implementing necessary updates.• Offer on-call support as required.• Train team members as needed.• Perform additional duties as assigned.• Adhere to all relevant policies and standards.

Role overview Sanma Employee Openings seeks an Application Support Manager based in Issaquah, WA. This position leads a team of Application Support Analysts, focusing on e-commerce platforms and systems integration. The manager is responsible for building a collaborative workplace, overseeing troubleshooting efforts, and ensuring effective service management. Main responsibilities Direct the Application Support team, including resource planning, hiring, coaching, mentoring, and conducting performance reviews. Supervise the management of trouble tickets: assign, prioritize, escalate, and resolve issues as needed. Support team members in skill development, career growth, and overcoming challenges. Collaborate with senior leadership to help define the long-term strategy for Application Support. Contribute to continuous improvement by creating clear strategies and sharing effective practices with IT leadership and other departments. Produce and maintain reports on key support metrics for both the team and senior management. Prepare or delegate documentation, such as How-To guides for common issues and new features, to support troubleshooting and cross-training. Engage with customers and stakeholders to clarify support needs, set expectations, and ensure objectives are met. Communicate proactively with customers to prevent escalations and manage any that occur. Foster team building, encourage interdepartmental communication, and maintain a strong customer service focus. Take on additional duties as assigned. Adhere to all company policies and standards. Requirements Bachelor's degree in Computer Science, IT Management, or a related field, or equivalent experience. 7-9 years of relevant industry experience. 4-6 years in a senior or lead role managing Application Support teams. Strong understanding of key technologies and platforms.

FusionTek, a prominent Managed Service Provider founded in 2007, is headquartered in the dynamic Seattle area with additional offices in Washington, DC, and Tampa, FL. Our innovative team is dedicated to providing exceptional IT infrastructure management services tailored for small to mid-sized businesses.As we expand our offerings, we are on the lookout for a talented Systems Analyst (L2) who aligns with our core values:Teamwork: Achieving goals through collaboration.Growth Mindset: Committed to ongoing improvement for both our team and our clients.Integrity: Operating transparently with a focus on client needs.Ownership: Taking responsibility and ensuring commitments are met.This position is designated as Hybrid. You will primarily work remotely, but in-office attendance is required at least two days a week, along with occasional onsite visits to client locations in Seattle and surrounding areas. Willingness to travel onsite is essential.As a Systems Analyst, you will demonstrate strong expertise in desktop operating systems, possess a solid understanding of server operating systems and networking, and be driven to deliver outstanding experiences for our clients. Effective communication skills are critical as you will be translating complex technology concepts for end users with varying technical backgrounds.Key Responsibilities:Manage escalated support tickets, addressing break/fix issues, application installations, and user-level settings configuration.Engage in server administration, networking, and security tasks, such as:Establishing new Hyper-V hostsTroubleshooting and deploying SonicWall firewallsOverseeing Datto networking switches and access pointsProviding support for modern technologies utilized in client environmentsDeliver onsite support for networking and server deployments, mentoring Level One technicians as needed.Utilize the ticketing system to document, track, and escalate tickets, ensuring accurate and timely updates.Maintain and refresh the documentation platform to keep all procedures and client information current.Collaborate with the technical team to provide exceptional service to clients, both remotely and onsite, ensuring a professional and positive support experience.

Join our dynamic team at Sonsoft Inc. as a Manhattan Warehouse Management System Specialist. In this pivotal role, you will leverage your expertise to optimize our warehouse operations and ensure seamless inventory management. You will collaborate with cross-functional teams to implement best practices and drive efficiency within our supply chain processes.

Location: Issaquah, WA Role Overview The Azure Application Administrator at SanMar manages, monitors, and supports applications and infrastructure running on Azure. This role keeps systems reliable and accessible, handles deployments, responds to alerts and incidents, and works closely with other teams. The administrator helps maintain stable production environments and looks for ways to improve operational processes and platform efficiency. Main Responsibilities Maintain Azure-hosted applications and infrastructure throughout development, testing, and production environments. Support and guide application and infrastructure deployments, ensuring readiness and compliance with protocols. Monitor system health and performance, proactively troubleshoot, and resolve issues as they arise. Respond quickly to system alerts and incidents, investigating and resolving them efficiently. Develop and maintain dashboards and configure alerts to improve monitoring and proactive incident management. Manage support tickets using the Fresh Service portal, prioritizing and resolving them in a timely manner. Create, remove, enable, disable, and scale Azure components as needed to maintain performance, availability, and reliability. Evaluate Azure platform updates and changes, assess their impact, and provide operational guidance when necessary. Collaborate with development, network, security, and infrastructure teams to ensure smooth integration in production. Help optimize Azure resource usage and control costs through monitoring and operational best practices. Keep documentation up to date and support onboarding and training for consistent support coverage. Take on other duties as assigned. Follow all company policies and standards.

Role Overview Sanma Employee Openings is hiring an Azure Application Administrator in Issaquah, WA. This position focuses on the day-to-day operation, monitoring, and administration of Azure-based applications and infrastructure. The role centers on keeping cloud systems reliable and available, responding to incidents, and working closely with other technical teams. The administrator will help maintain stable production environments and support ongoing improvements in operations and efficiency. Main Responsibilities Administer and support Azure-hosted applications and infrastructure across development, testing, and production environments. Guide and support deployments to ensure systems are ready for operation and meet established protocols. Monitor system health and performance, identify and troubleshoot issues, and resolve problems proactively. Respond to system alerts and incidents, investigate root causes, and resolve them promptly. Create and maintain dashboards, configure alerts, and improve monitoring for faster incident response. Manage, assign, and track support tickets using the Fresh Service portal, prioritizing and resolving them in a timely manner. Create, remove, enable, disable, and scale Azure components to ensure systems run reliably and efficiently. Evaluate Azure platform updates and changes, assess potential impacts, and provide operational recommendations. Collaborate with application development, network, security, and infrastructure teams to ensure smooth integration in production environments. Help optimize Azure resource usage and cost efficiency by applying operational best practices. Maintain accurate documentation and assist with onboarding and training to support team continuity. Perform other duties as assigned. Follow all organizational policies and standards. Qualifications 4-6 years of experience in enterprise software support or infrastructure administration, ideally in a Tier II or Tier III support role, or equivalent education. Background in administering and operating enterprise infrastructure, especially in public cloud environments. Hands-on experience with Microsoft Azure.

Short Overview:The Credit Analyst Supervisor is responsible for providing expert credit oversight and guidance to ensure the effective execution of credit practices and sound risk decisions. This role involves mentoring Credit Analysts and Senior Credit Analysts on intricate credit reviews and escalations, aiding in the resolution of customer issues, and ensuring a high-quality credit experience in line with SanMar's risk management policies. Key Responsibilities:Support the Credit Analyst team in addressing customer situations by discussing options, clarifying roles, promoting accountability, and collaborating to devise effective solutions.Work closely with the Sales team to address customer needs, balancing credit considerations with growth opportunities and risk management.Assess credit applications by reviewing credit reports, soliciting trade references, and analyzing financial statements to make informed credit decisions within SanMar’s guidelines.Review and provide oversight on credit decisions made by the Credit Analyst team to ensure adherence to established standards.Assist with escalations for complex credit applications, high-value accounts, and exceptional decisions by providing thorough analysis and recommendations.Collaborate with Analysts and Accounts Receivable on discussions involving financial statements, negotiations, guarantees, and other risk mitigation strategies.Engage with Credit leadership and cross-functional teams to achieve departmental objectives.Contribute to the enhancement of processes, training initiatives, and the evolution of credit practices.Act as a resource for insights on credit judgment, customer strategies, and risk management.Perform additional duties as assigned and adhere to all organizational policies and standards.

Join our dynamic team at Sonsoft, Inc. as a Manhattan WMoS Specialist. In this pivotal role, you will leverage your expertise in warehouse management systems to enhance operational efficiency and drive productivity. You will work collaboratively with cross-functional teams to implement and optimize our Manhattan WMoS solutions, ensuring seamless integration and user satisfaction.

At SanMar, your contributions directly impact our success. Role Overview: The Credit Analyst Supervisor is responsible for providing leadership in credit management, delivering expert oversight to ensure adherence to credit practices and making informed risk decisions. This position offers mentorship to Credit Analysts and Senior Credit Analysts, assists in resolving customer issues, and upholds a quality credit experience that aligns with SanMar’s risk management guidelines. Key Responsibilities:Guide the Credit Analyst team in customer-related scenarios, fostering clarity of roles, accountability, and collaborative problem-solving.Collaborate closely with the Sales team to address customer requirements, evaluate credit implications, and align growth prospects with effective risk management.Analyze credit applications by reviewing credit reports, obtaining trade references, and assessing financial documents to make well-informed credit decisions.Ensure that credit decisions made by the team are consistent with established guidelines through thorough review and guidance.Support escalations involving complex credit assessments, high-value accounts, and exceptions, providing thorough analysis and documentation.Work alongside Analysts and Accounts Receivable in discussions about financial statements, negotiations, guarantees, and other risk mitigation strategies.Collaborate with Credit leadership and cross-functional teams to achieve departmental goals.Contribute to process enhancements, training initiatives, and the evolution of credit practices.Act as a resource for credit judgment, customer strategy, and risk management advice.Carry out additional tasks as required and ensure compliance with all policies and standards.

Gersh Autism is on the lookout for a passionate and qualified Licensed Assistant Behavior Analyst (LABA) to join our dedicated team in Issaquah, WA. In this vital role, you will contribute significantly to the creation and execution of behavior intervention plans, ensuring that our students on the autism spectrum receive exceptional support and care.Key Responsibilities:Conduct thorough assessments of individuals with autism to identify their strengths and areas for improvement.Perform Functional Behavior Assessments (FBA) to ascertain the reasons behind challenging behaviors and develop tailored Behavior Intervention Plans (BIPs).Design and manage individualized BIPs, customizing interventions to suit each student's unique needs.Implement data collection systems and analyze data to assess the effectiveness of interventions, making informed, data-driven decisions.Collaborate with families and other professionals to ensure holistic support for each student.

Role Overview The Senior Project Manager, Real Estate at SanMar leads planning and execution for industrial real estate and facility projects, with a focus on warehouse automation initiatives. This position manages complex projects across multiple SanMar warehouse locations and works closely with cross-functional teams and external partners to ensure projects meet stakeholder needs and align with company objectives. Key Responsibilities Manage distribution center and warehouse projects from start to finish, including renovations, expansions, site improvements, and operational upgrades, ensuring alignment with business goals and project scope. Work with the Real Estate Director to prepare facilities for construction, manage automation-related workstreams, and oversee space planning, buildouts, relocations, site preparation, and internal communications. Support vendor selection by assisting with RFP processes, developing project scopes, evaluating bids, and making award recommendations in collaboration with the Real Estate Director. Coordinate with the Program Manager to manage dependencies between automation vendors, general contractors, and internal teams such as DC Operations, Safety, Facilities, IT Infrastructure, and Finance. Maintain thorough project documentation, including schedules, design details, budgets, and status updates. Communicate clearly with stakeholders at all levels to ensure transparency and alignment on project goals. Allocate resources effectively to meet project milestones. Monitor project progress, identify risks, and develop mitigation plans to keep projects on track. Ensure all work complies with regulatory requirements and company policies. Track and report on key real estate metrics, project performance, and budget adherence. Share insights on industry trends, best practices, and potential process improvements. Provide regular project status updates and communicate potential risks or challenges as they arise. Prepare project closeout documents and operational support materials for distribution center operations teams. Foster a culture of innovation, accountability, and collaboration within project teams. Travel regularly to project sites, mainly in Texas and Nevada, to support milestones and conduct site evaluations; expect approximately 3-6 days of travel per month, depending on project needs. Location Based in Issaquah, WA, with regular travel to project sites as required.

Join our dynamic team at Sonsoft Inc. as a Manhattan WMS & WMOS Specialist! In this full-time position, you will play a crucial role in managing and optimizing warehouse management systems. Your expertise will help streamline operations and improve efficiency across our logistics processes.

$10,000 SIGN-ON BONUS - Start by 4/30!Join Us in Changing Lives! At Gersh Autism, we invite you to become a vital member of our dynamic team as a Board Certified Behavior Analyst (BCBA). Work collaboratively with a supportive and knowledgeable group of professionals dedicated to making a positive impact on the lives of children and families. Our ABA-based school is situated in the picturesque Issaquah, Washington, conveniently located near a local zoo. We offer competitive compensation that exceeds industry standards, along with bonus potential, comprehensive medical benefits, and generous paid time off. Be part of an organization that upholds the highest standards of clinical ABA practice across diverse environments. Experience the fulfillment of transforming lives with us!Key Responsibilities: As a BCBA, you will conduct assessments, develop Individualized Education Plans (IEPs) or treatment goals, write behavior intervention plans, design and implement effective treatment interventions, and consistently evaluate progress for students in your caseload.Grow as a Clinician! Enhance your skills by learning to implement Practical Functional Assessment (PFA) and Skill Acquisition strategies.

Join our dynamic team as a Strategic Account Manager, where you will play a pivotal role in driving client relationships and ensuring the success of our key accounts. As a critical member of our organization, you will leverage your expertise to identify growth opportunities, manage client expectations, and foster long-term partnerships. Your strategic insights will contribute to our mission of delivering exceptional value to our clients.

What’s the Short Version? The Territory Manager plays a crucial role in driving business success by developing and executing strategic plans that enhance profitability through meticulous account planning and execution. This position focuses on fostering and managing relationships with key accounts that have significant growth potential, particularly in the Baltimore/DC area and its surroundings. What Will You Be Doing? Create and deliver impactful presentations while effectively engaging with individuals and groups of varying sizes, including the sales team. Utilize CRM tools to strategize and document planning efforts, ensuring adherence to reporting expectations. Identify customer opportunities and challenges through insightful questioning and active listening to propose tailored solutions. Proactively develop action plans and schedules to nurture customer relationships. Efficiently navigate and manage the internal customer database to document essential customer information. Negotiate and close complex deals with a focus on achieving mutually beneficial outcomes. Effectively communicate and demonstrate the value of SanMar’s offerings through targeted conversations. Plan logistics for travel including air, car, and hotel arrangements to optimize customer engagement while managing company expenditures. Perform additional duties as assigned. Adhere to all company policies and standards. What Are We Looking For? Bachelor's Degree or equivalent experience preferred. 4-6 years of relevant sales experience. 1-3 years of industry-specific sales experience is preferred. Valid driver’s license, automobile insurance, and a clean driving record. Ability to analyze emerging business trends and assess the viability of opportunities. Proficient in building meaningful partnerships and effectively communicating with customers, sales teams, and internal departments to address issues promptly and professionally. Strong verbal, written, and presentation communication skills. Detail-oriented with the ability to manage multiple tasks and follow through on projects. Exhibit a high degree of professionalism, integrity, objectivity, and service orientation.

At Bozzuto, we believe in making a positive impact on the communities we serve. Each team member embodies our commitment to excellence by designing, building, managing, and maintaining unique residential spaces. With the collective talent of our property operations teams and the dedication of our community members, we strive to create extraordinary experiences for our clients, residents, and colleagues alike.Our team is passionate about delivering exceptional service to everyone we encounter. This shared vision motivates us to excel in our roles and cultivates a welcoming and inclusive workplace where collaboration flourishes. Guided by our core values of care, creativity, passion, and the pursuit of perfection, we are inspired and empowered to achieve greatness.Key Responsibilities:Your focus is on preservation and protection. You bring enthusiasm for both people and the trades to the workplace. As a proactive leader and community advocate, you instill a sense of pride in everyone you engage with.As the Assistant Maintenance Manager, your main responsibilities will entail:Leading by example and acting as a role model for the standards and behaviors aligned with Bozzuto's core values and culture.Demonstrating care for our residents through prompt follow-ups and thorough completion of apartment service requests.Addressing maintenance issues across HVAC, electrical, plumbing, and appliance repair.Overseeing the make-ready and apartment turnover process with meticulous attention to detail and timeliness to facilitate new resident move-ins.Maintaining the building's value by consistently executing preventative maintenance programs.Ensuring the building's aesthetics and community safety through ongoing upkeep, snow removal, and grounds maintenance.Maintaining optimal operational efficiency for all property components.Complying with relevant building, county, and safety codes/standards, while ensuring an accident-free workplace.Being available for weekend work and participating in the emergency on-call rotation.

What’s the Overview? The Program Manager for Sales Operations is pivotal in steering the Sales organization toward effective planning, launching, and scaling of key initiatives. This role collaborates closely with various stakeholders to develop and implement programs aimed at enhancing operational efficiency, increasing the utilization of sales tools and processes, and ensuring the Sales team achieves its objectives. The Program Manager will convert complex business requirements into straightforward, actionable strategies and oversee initiatives from initial discovery through to successful execution and rollout. Key Responsibilities: Drive long-term program strategy and deliver outcomes while anticipating risks and proactively addressing challenges. Lead cross-functional programs from conception through execution, managing scope, timelines, budget, quality, and risk. Collaborate closely with Sales, Sales Operations, and other teams to align program strategies, goals, and priorities. Create and maintain detailed program and project plans, including roadmaps, milestones, and dependencies. Facilitate working sessions and program meetings to ensure clarity, accountability, and progress. Translate intricate business needs into actionable plans, comprehensive documentation, and effective communication strategies. Analyze current workflows to identify inefficiencies and opportunities for improvement. Establish and document program structures, standards, and best practices to maintain consistency across initiatives. Manage multiple initiatives simultaneously while maintaining a focus on quality and results. Optimize resource allocation across projects to enhance efficiency and effectiveness. Provide clear and reliable status updates and insights to support informed decision-making. Measure success through operational improvements such as efficiency gains, tool adoption, and Sales organization readiness. Perform additional duties as assigned and comply with all policies and standards.

Join our dynamic team at SanMar Corporation as a Strategic Account Manager. In this role, you will be responsible for building and maintaining strong relationships with key clients, driving strategic initiatives, and ensuring customer satisfaction. Your expertise will be crucial in identifying growth opportunities and implementing effective business strategies.