L3 Support Engineer

Why Join Nebius?Nebius is at the forefront of a transformative era in cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our clients to tackle real-world challenges and revolutionize industries without incurring hefty infrastructure expenses or the necessity of assembling extensive in-house A…

About Chalk Chalk is revolutionizing the data landscape with a cutting-edge platform that enhances machine learning applications. We're dismantling the complexities, latency, and scalability issues that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools that developers prefer. Trusted by leading enterprises, Chalk facilitates solutions ranging from combating fraudulent credit card transactions to identity verification and optimizing clean energy usage. Recently, we secured a $50 million Series A financing, spearheaded by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our primary technical support resource, ensuring our customers enjoy outstanding experiences with our platform. You will engage directly with clients across sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk’s technology. This position provides a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product quality. Your Responsibilities Deliver exceptional front-line technical support to Chalk customers, swiftly diagnosing and resolving technical challenges. Work alongside the Engineering team to escalate and resolve intricate issues efficiently. Develop comprehensive product knowledge to empower customers to extract maximum value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify opportunities to improve product reliability, usability, and overall customer satisfaction. Ideal Candidate Profile Technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, analytical, and problem-solving capabilities. Excellent written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

About ChalkAt Chalk, we are revolutionizing the landscape of machine learning applications with our innovative data platform. Our mission is to dismantle the obstacles of complexity, latency, and scalability that have long hindered machine learning capabilities. Our platform delivers lightning-fast performance, akin to Rust, paired with user-friendly tools that developers adore. Major enterprises rely on Chalk for a variety of critical tasks, including preventing fraudulent credit card transactions, verifying personal identities, and optimizing the capture of renewable energy. We are proud to announce that we have recently secured a $50 million Series A funding round led by Felicis.Role OverviewAs a Support Engineer at Chalk, you will serve as the primary technical support expert, dedicated to ensuring that our customers enjoy outstanding experiences with our products. You will engage directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role provides a unique opportunity to gain an in-depth understanding of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product quality.Key ResponsibilitiesDeliver exceptional front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in close collaboration with the Engineering team to escalate and address complex issues efficiently.Cultivate comprehensive product knowledge to empower customers in maximizing their investment in Chalk.Document solutions, create insightful knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to improve product reliability, usability, and overall customer satisfaction.QualificationsA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Strong troubleshooting, analytical, and problem-solving skills.Excellent written and verbal communication abilities.Demonstrated capability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field is preferred.

Why Join NebiusNebius is at the forefront of a transformative era in cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our clients to address real-world challenges and revolutionize industries without incurring substantial infrastructure costs or the necessity for extensive in-house AI/ML teams. Our team operates at the cutting edge of AI cloud infrastructure, collaborating with some of the most seasoned and visionary leaders and engineers in the industry.Our Work EnvironmentWith headquarters in Amsterdam and a presence on Nasdaq, Nebius boasts a global reach and R&D centers in Europe, North America, and Israel. Our team comprises over 1,400 professionals, including more than 400 highly skilled engineers specializing in both hardware and software engineering, along with a dedicated in-house AI R&D team.The PositionThe Executive Support IT Engineer will deliver high-touch, personalized technical support to senior leadership, including C-suite executives. This role requires a polished professional with outstanding technical skills, discretion, and the ability to excel in high-pressure situations with minimal direction. The engineer will be the primary contact for executive technology needs, ensuring efficient productivity, communication, and security across various devices, applications, and collaboration platforms.Note: Given the nature of the role, traditional working hours may not apply at times. We are committed to fostering a healthy work/life balance, although it may be influenced by immediate needs. A flexible schedule and willingness to travel are essential.You are welcome to work at our office in Tel Aviv.Your Responsibilities Include:Providing tailored IT support for executives...

We are seeking a highly skilled Senior Technical Support Engineer to join our dynamic team at zip. In this pivotal role, you will leverage your extensive technical expertise to provide exceptional support to our clients, ensuring their success and satisfaction with our products.As a Senior Technical Support Engineer, you will be responsible for diagnosing and troubleshooting complex technical issues, collaborating with cross-functional teams, and delivering top-notch customer service. Your ability to communicate technical concepts clearly and effectively will be crucial in guiding clients through their challenges.

D-ploy is a leading provider of IT and Engineering Solutions across Europe, the Middle East, and Africa (EMEA), with a strong presence in countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.Our mission is to deliver cutting-edge IT services and solutions that empower industry-leading clients, emphasizing reliability, efficiency, and sustainable partnerships that drive IT productivity and enhance business value.We are currently seeking a dedicated IT Onsite Support Engineer to provide exceptional support to end-users in a professional and regulated environment located in Tel Aviv.Key ResponsibilitiesDeliver first and second level IT support encompassing hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for end-user IT issues, ensuring timely resolutions.Effectively troubleshoot incidents and service requests utilizing our ticketing system (ServiceNow).Provide prompt and professional user support, both desk-side and remotely.Accurately document all activities and resolutions within the ticketing system.Assist with IT onboarding for new hires, including equipment setup and user guidance.Contribute to and maintain knowledge base documentation for continuous improvement.Participate in initiatives aimed at enhancing service delivery and support.

Join Our Team as a Developer Support Engineer!We are excited to invite a passionate Developer Support Engineer to our dynamic team in Tel Aviv. In this pivotal role, you will develop expertise in our innovative products, acting as a vital technical resource for both our customers and internal teams. Your contributions will directly enhance customer satisfaction and elevate product quality through effective resolution of complex challenges, while collaborating closely with our R&D, Product, and Business teams.This role offers an excellent opportunity to deepen your technical acumen, forge cross-functional partnerships, and drive significant enhancements in user experience and internal processes. Become part of a team where your insights, proactive approach, and technical prowess will truly make an impact.

About Tenable:Tenable® is a leader in Exposure Management, empowering over 44,000 organizations worldwide to effectively understand and mitigate cyber risks. Serving 65% of the Fortune 500 and 45% of the Global 2000, along with major government entities, Tenable is at the forefront of cybersecurity innovation. Join us and contribute to our mission!Why Tenable is a Great Workplace:Our team members will tell you that the strength of Tenable lies in its people. We collaborate to create top-tier cybersecurity solutions while fostering a culture of inclusivity, respect, and excellence. As a member of our #OneTenable family, you will work alongside some of the industry's most skilled and passionate professionals, equipped with the resources necessary to make a significant impact. Together, we achieve exceptional results!Your Role:We are in search of inquisitive and dedicated IT Support Engineers who prioritize user satisfaction. If you are enthusiastic about delivering exceptional support, keen on integrating AI into your daily activities, and are ready to take charge of endpoint security, this is the perfect opportunity for you. We seek a security-focused IT Support Engineer with over 3 years of experience providing top-tier technical support for dynamic, global organizations. You should be adept in managing Windows and macOS environments using JAMF and BigFix, with a strong emphasis on endpoint security and vulnerability management. Familiarity with AI tools such as Google Gemini and Claude for enhancing documentation and expediting technical resolutions is essential. Your commitment to minimizing downtime through proactive infrastructure support and delivering white-glove service to executives will be vital.Your Opportunity:Technical Troubleshooting: Identify and rectify complex issues related to Windows and macOS systems, mobile devices, and essential business applications.Executive & Global Support: Provide high-touch technical assistance to C-suite executives and remote global teams, ensuring minimal disruption to critical operations.AI-Assisted Efficiency: Leverage AI tools to expedite the development of technical documentation and internal guides.Endpoint Security: Guarantee that all staff devices are promptly updated and secure.

Join Mixpanel as a Support Engineer II, where you will play a crucial role in ensuring our clients receive top-notch support and guidance. In this hybrid position based in Tel Aviv, you will collaborate with cross-functional teams to troubleshoot complex issues, implement solutions, and enhance user experiences. Your technical expertise will empower clients to leverage Mixpanel's analytics tools effectively.

Jobgether seeks a Technical Support Engineer L2 to join the team in Israel. This role centers on providing technical support to clients and ensuring their issues are resolved promptly, helping to build and maintain strong customer relationships. Key responsibilities Respond to client inquiries and troubleshoot technical problems as they arise Collaborate directly with customers to resolve issues efficiently Help the team uphold high service standards What we look for Background in technical support or a related area Strong problem-solving abilities Interest in both technology and customer service Location This position is based in Israel.

WalkMe, a part of SAP, has been at the forefront of the Digital Adoption Platform (DAP) revolution, empowering business leaders to navigate the complexities of today's digital environment. By harnessing WalkMe's capabilities—including guidance, engagement, insights, and automation—organizations can enhance employee productivity, provide executives with deeper visibility into digital usage, and maximize their digital investments for effective transformation.In partnership with SAP, WalkMe is reshaping the digital transformation landscape, helping businesses unlock the full potential of SAP's comprehensive ERP solutions while significantly improving user experience and productivity through WalkMe's innovative platform.As a Technical Support Engineer, you will report directly to the Support Manager, serving as a vital point of contact for WalkMe’s diverse range of customers throughout their journey—from initial engagement and onboarding to project success and renewals. Your role will be crucial in delivering timely and effective solutions, maintaining our Service Level Agreements (SLAs), and ensuring high levels of customer satisfaction. In addition, you will actively enhance our knowledge base and contribute to the customer community, fostering an overall positive customer experience.

Welcome to the forefront of cloud networking and security!Cato Networks stands as the pioneering force in merging enterprise networking and security into a singular, global service delivered through the cloud. Founded by industry leaders Shlomo Kramer (Check Point, Imperva) and early stakeholders from Palo Alto Networks, Exabeem, Trusteer, and others, Cato's innovative technology has birthed a new product category known as 'SASE', a market projected to soar to $28.5 billion by 2028.Seize this opportunity to join a dynamic team that is revolutionizing enterprise networking and secure cloud solutions, on a rapid ascent to market leadership – don’t let it pass you by!We are on the lookout for an innovative and customer-centric Product Support T3 Engineer to augment our team. In this pivotal role, you will actively engage with our clients throughout the evaluation, post-sales phase, onboarding, and as part of their continuous customer journey.

D-Fend Solutions develops software-defined counter-drone technology that helps organizations detect, take control of, and safely land unauthorized drones. The team includes specialists with backgrounds in elite military intelligence technology units and focuses on advancing airspace security across industries. This Raanana-based role combines responsibilities as both a Technical Instructor and a Technical Support Engineer. The position calls for strong technical expertise along with clear, effective communication skills. Role overview The Technical Instructor and Support Engineer will create and deliver technical training, helping others understand complex product features and operation. Alongside training duties, the role involves troubleshooting and validating D-Fend Solutions' products to address customer requirements. What you will do Develop and present technical training materials for diverse audiences Support customers by diagnosing and resolving technical issues Validate product performance to meet client needs Act as a technical advisor and advocate for customers Requirements Advanced technical knowledge relevant to counter-drone technology Exceptional interpersonal and communication skills Ability to translate complex technical concepts for different audiences Experience troubleshooting and supporting technical products This position offers the chance to join a team dedicated to airspace safety and innovation in drone defense.

At Crusoe, our mission is to drive the progress of energy and intelligence in harmony. We are developing the crucial infrastructure that empowers a future where creativity and ambition in AI can thrive without compromising on sustainability, speed, or scale.Join us in revolutionizing AI through sustainable technology. As a part of Crusoe, you will spearhead innovative solutions, make a real-world impact, and collaborate with a dynamic team that is at the forefront of delivering responsible and transformative cloud infrastructure.About This Role:In the role of Senior Cloud Support Engineer within our Tel Aviv team, you will serve as a vital technical ally for our clients, guiding them to maximize the capabilities of Crusoe’s GPU-driven infrastructure. You will engage with intricate technical challenges, work in close partnership with global engineering teams, and contribute significantly to enhancing the customer experience.At Crusoe, we prioritize agility, embrace initiative, and empower our team members to think innovatively and act responsibly. If you have a passion for problem-solving, a knack for working with cutting-edge technologies, and the desire to be part of a mission-oriented, tight-knit team, then we welcome your application.Key Responsibilities:Provide exceptional, hands-on technical support via Zendesk, ensuring SLAs are met and maintaining a customer satisfaction score (CSAT) of 95% or higher.Participate in a 24/7 support rotation to guarantee a swift response to critical issues.Diagnose and resolve complications related to virtual machines, hardware malfunctions, and scaling tests utilizing command line and internal tools.Oversee alert triage, support scheduled maintenance, and conduct node delivery testing.Collaborate closely with global Site Reliability Engineering (SRE), Networking, and Storage teams from the initial triage to the root cause analysis (RCA).Develop internal documentation, onboarding resources, and standard operating procedures (SOPs) to enhance the global support framework.Propose and implement improvements to processes and tools to optimize our systems for efficiency and resilience.Qualifications:Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience (4+ years in a comparable technical role).Proficient command line interface (CLI) skills and a strong familiarity with Linux environments.Experience with Git for collaborative projects and version control.A minimum of 5 years in technical support, particularly in cloud, storage, or networking. You possess the ability to listen, troubleshoot, and communicate effectively.

Join Konecranes, a global leader in lifting solutions, as a Service Engineer. In this role, you will be responsible for providing exceptional technical support and maintenance services for our diverse range of products. Your expertise will help ensure safety and efficiency in various industrial environments.

Join Transmit Security, the leader in customer identity and anti-fraud solutions, delivering a unique platform that integrates customer identity management, identity verification, and fraud prevention.Our innovative services cater to a wide range of industries, including banking, financial services, insurance, fintech, gaming, e-commerce, telecommunications, media, and utilities.About the Role:As an IT Support Specialist, you will play a crucial role in diagnosing and resolving end user issues, managing service requests, and ensuring our technical systems operate seamlessly. You will provide high-quality technical support to employees, focusing on their daily tasks and ensuring a smooth computing experience.What You’ll Do:Assist employees with MacOS desktop systems.Demonstrate strong knowledge of both Windows and macOS environments.Conduct initial IT orientation for new hires during their onboarding.Provide computer support services for software and hardware in line with company guidelines.Test computer systems to ensure functionality.Identify and resolve issues affecting operating systems.Communicate effectively with end users regarding their machines.Maintain and upgrade computer systems, offering recommendations as necessary.Assist in IT initiatives as directed by IT leadership.Maintain peripheral devices like printers and scanners and troubleshoot related issues.Manage the delivery, tracking, and recording of hardware assignments to new employees.Train end users on basic MacOS hardware and software usage.Understand network topology to assist during outages.Possess a deep understanding of SaaS services and operations.Have experience with SSO, SAML, and OpenID Connect protocols.Support employee onboarding and offboarding processes.

Join a dynamic and growing kosher technology startup as the Director of Customer & Technical Support. In this pivotal role, you will spearhead our customer support operations, driving advancements in kosher standards within the digital technology sector.This is a fully remote position with flexibility, ideally suited for candidates in the U.S. or Israel.Type: Full-TimeSalary: Competitive, based on experienceAbout the RoleWe are searching for a highly skilled problem solver and systems architect to lead our Customer and Technical Support operations. You will be tasked with designing and managing the support infrastructure, guiding the customer support team, and addressing intricate technical support challenges that necessitate thorough investigations.The ideal candidate will demonstrate a fusion of technical expertise, operational insight, and leadership skills, enabling them to build scalable support systems, effectively manage the support team, collaborate with developers, and consistently enhance both the customer experience and our filtering technology.Given our commitment to kosher technology, a genuine passion for promoting and upholding kashrus standards in digital technology is essential.This role primarily focuses on leadership and systems development, though you will also personally resolve complex technical issues escalated from the support team.Key ResponsibilitiesDevelop and Manage the Support InfrastructureDesign and implement the company’s comprehensive customer support frameworkEstablish and oversee the help desk platform (Freshdesk or similar)Develop support workflows, automations, and ticket routing systemsCreate and maintain an extensive knowledge baseSet up various support channels, including helpdesk, phone support, and documentationProduce internal troubleshooting guides and support playbooksLead and Supervise the Customer Support TeamManage and mentor customer support representativesEnsure all customer inquiries are addressed professionally and promptlyMonitor response quality and overall customer satisfactionConduct training for support staff to enhance team performanceEstablish and enforce support policies and proceduresManage Technical EscalationsAct as the primary escalation point for complex technical support inquiriesInvestigate intricate technical issues that the frontline support team cannot resolveTroubleshoot problems related to system behavior, integrations, or configurationsCollaborate closely with the development team to replicate bugs and resolve issuesCoordinate with Product & Development TeamsIdentify recurring technical issues from support casesRelay technical concerns and customer feedback to developersAssist in prioritizing fixes and product enhancementsContribute to technical documentation and troubleshooting resourcesPromote Kosher Technology StandardsSupport initiatives aimed at strengthening kosher standards in technology

We are seeking a dedicated IT Support Specialist for a temporary position at Cato Networks. In this role, you will play a crucial part in ensuring our IT infrastructure runs smoothly, providing top-notch support to our team. Your responsibilities will include troubleshooting technical issues, assisting with software installations, and maintaining hardware systems. Join us in delivering exceptional IT support and enhancing our operational efficiency.

Join the Revolution in Cloud Networking and Security!Cato Networks is pioneering the convergence of enterprise networking and security into a unified global service powered by the cloud. Founded by industry leaders including Shlomo Kramer (Check Point, Imperva) and backed by early investors such as Palo Alto Networks and Exabeam, Cato's groundbreaking technology has led to the creation of a new product category, known as SASE (Secure Access Service Edge), which Gartner estimates will grow to $28.5 billion by 2028.This is your chance to become a part of a trailblazing company that is developing a state-of-the-art enterprise network and secure cloud platform, rapidly ascending to the top of the global market. Don't miss out!Cato Networks is actively looking for a skilled IT Support Specialist to enhance our IT support team. In this pivotal role, you will provide first-line support to our employees, manage user accounts and access, troubleshoot hardware and software issues, and oversee the onboarding and offboarding processes for our team members.

Join Payoneer as an IT Support Team Leader, where you will play a critical role in leading our IT support team to ensure seamless operations and exceptional service delivery. You will be responsible for overseeing support processes, driving efficiency, and enhancing team performance. As a key member of our organization, you will collaborate with various departments to provide technical solutions and support, ensuring our team remains responsive to the needs of our users.