Principal Architect at Five9 | Hyderabad

At TTEC Digital, we empower organizations by coaching them to create an environment where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with a focus on the workforce. We envision a workplace where every employee can thrive and contribute meaningfully.Position OverviewThe Principal Architect for Five9/CCaaS will spearhead the comprehensive design and implementation of scalable, secure, and high-performance contact center solutions. This pivotal role serves as the primary technical authority, overseeing architecture, integrations, and execution, while ensuring customer satisfaction and adherence to best practices throughout the delivery lifecycle.Key Responsibilities· Facilitate discussions on business and technical requirements, translating them into robust CCaaS architectures.· Oversee the complete solution delivery lifecycle, including design, configuration, testing, deployment, and rollout.· Act as the primary technical authority across multiple initiatives concurrently.· Provide technical leadership, conduct code reviews, enforce governance, and ensure quality assurance.· Advise clients on best practices regarding performance, scalability, security, and reliability.· Design and implement Five9 solutions, including VCC Core, outbound campaigns, and dialing strategies.· Develop sophisticated IVR/IVA solutions with intricate call flows, variables, and scripting.· Implement Workforce Automation (WFA) and AI-driven functionalities.· Configure dashboards, reporting tools, and supervisor utilities.· Architect and execute integrations with CRM/ITSM systems utilizing APIs and webhooks.· Deploy identity and authentication solutions (SSO, SAML, OAuth).· Troubleshoot complex issues across application, network, cloud, and telecom layers.· Collaborate with project managers for accurate estimation, risk management, and timely project delivery.· Lead and mentor team members to elevate technical skills and improve delivery quality.· Present solutions, demonstrations, and recommendations to clients.

About InvoiceCloud: InvoiceCloud is a rapidly growing leader in the fintech sector, proudly recognized with 20 prestigious awards in 2025. Our accolades include being named among the Top Workplaces by USA TODAY and the Boston Globe, as well as multiple wins in the SaaS Awards for Best Solution in Finance and FinTech. We have also garnered national honors for customer service from Stevie and the Business Intelligence Group. Our mission to minimize digital exclusion and simplify the payment process for essential services has resonated with judges, highlighting our commitment to responsible innovation and AI leadership. Join us in our award-winning, purpose-driven environment where exceptional talent flourishes. To learn more, visit InvoiceCloud.com.Job DetailsWe are looking for a highly skilled and results-driven Principal Architect to enhance our Engineering Architecture function at InvoiceCloud. This pivotal role will be instrumental in defining and advancing the technical foundations of our secure, high-scale SaaS platform.The ideal candidate will serve as a senior technical authority and trusted partner, adept at making complex architectural decisions, collaborating across engineering, product, and operations teams, and influencing platform direction through technical excellence.Reporting to the VP of Engineering Architecture, this role will spearhead enterprise-wide architectural initiatives, guide large-scale modernization efforts, and ensure synchronization between long-term technology strategy and business objectives.

Role overview ttecdigital seeks a Principal Consultant / Principal Architect to join the Microsoft Alliance team in Hyderabad. This senior position focuses on shaping client outcomes through expertise in Microsoft technologies, strategic project leadership, and solution design. What you will do Design solutions that support client objectives and business requirements Work closely with cross-functional teams to guide project delivery Provide thought leadership on Microsoft platforms and stay informed about industry trends Mentor junior colleagues and contribute to their technical development Who succeeds in this role Professionals with substantial experience in Microsoft technologies Consultants who thrive on collaboration and complex problem-solving Leaders who balance hands-on technical work with mentoring and strategic guidance

At TTEC Digital, we empower organizations by prioritizing employee satisfaction to enhance customer experiences. Our mission is to cultivate an environment where employees can flourish and contribute to exceptional service delivery.Role OverviewWe are looking for an experienced Principal Architect specializing in Azure to act as a strategic advisor for our enterprise clients. This pivotal role merges architectural design, client consulting, and project oversight, ensuring the delivery of scalable, secure, and high-performance Azure solutions. The successful candidate will engage with executive stakeholders, shape solution strategies, and ensure the effective implementation of complex transformation initiatives.Key Responsibilities Client Engagement· Collaborate with Sales and Delivery teams to define solution strategies, create technical roadmaps, and contribute to client proposals.· Build trust as a technical advisor at the executive level.· Facilitate discussions around architectural decisions, trade-offs, and design implications.· Convert intricate technical ideas into business-friendly outcomes.· Communicate solutions in a compelling, business-oriented manner to various stakeholders.· Offer constructive challenges and assert professional insights when necessary.Architecture & Project Delivery· Spearhead workshops for technical requirement gathering, solution design, and scoping for medium to large-scale projects.· Architect and set standards for complex Azure solutions.· Break down requirements into actionable tasks while providing precise effort estimates.· Proactively identify risks and collaborate with Project Managers and leadership on mitigation strategies.· Oversee technical execution and guide consultants to eliminate delivery obstacles.· Maintain a consistent history of successful project deliveries.

Join Experian as a Principal Architect specializing in Logging & Observability, where you will play a pivotal role in shaping our technology landscape. Your expertise will drive innovative solutions that enhance our monitoring and observability capabilities, ensuring optimal performance and reliability of our systems.

At TTEC Digital, we empower our clients to create environments where employees feel valued and fully supported, believing that an exceptional customer experience begins with a motivated workforce. Our vision is to cultivate a workplace where employees can truly thrive.Position OverviewThe Principal Solution Architect for the AWS Contact Center Practice will play a pivotal role in pre-sales activities, solution design, and market strategy within TTEC Digital’s AWS division. This position is focused on architecting scalable AWS contact center solutions, developing customer demonstrations, crafting reusable technical assets, and equipping delivery teams with best practices and accelerators.Key ResponsibilitiesSolution Development & Pre-Sales SupportDesign and develop technical solutions and architecture diagrams for client proposals and RFP responses.Create comprehensive effort estimates and Scopes of Work (SOWs).Transform business needs into actionable technical delivery plans.Assist in RFP/RFI responses with solution narratives and technical estimations.Work closely with Solutions Architects to refine and authenticate designs.Demonstration & Proof-of-Concept DevelopmentConstruct customer-facing demonstrations and POCs that showcase AWS contact center capabilities.Establish reusable demo environments and technical accelerators.Develop reference architectures and implementation patterns for prevalent use cases.Enablement & DocumentationGenerate technical documentation, solution guides, and best-practice resources.Create marketing collateral including solution briefs and white papers.Maintain an updated internal knowledge base on AWS contact center integrations and patterns.

Join Renesas Electronics as a Principal Engineer specializing in SOC Architecture, where you will lead the design and development of state-of-the-art System-on-Chip (SoC) solutions. Your expertise will play a critical role in advancing our product offerings and driving innovation in semiconductor technology.

As a Principal Architect for the Agentic AI Platform & Systems at Experian, you will play a pivotal role in shaping the architecture and development of innovative AI solutions. Your expertise will drive the design and implementation of scalable architectures that empower our AI capabilities, ensuring high performance and reliability.Join our dynamic team and contribute to projects that are at the forefront of technology, transforming how data and AI intersect. This position offers an exciting opportunity to lead architectural strategies and collaborate with cross-functional teams to deliver cutting-edge solutions.

Role overview Mattel Inc. seeks a Solution Architect in Hyderabad to define and guide the architecture for new systems and products. This position collaborates with teams across the company, ensuring technical designs support both business goals and product development. What you will do Shape the architectural direction for both new and existing solutions Collaborate with cross-functional teams to design systems that address business needs Translate complex technical ideas into clear concepts for a range of audiences Requirements Strong technical background in system architecture Ability to communicate effectively with technical and non-technical teams Experience designing solutions that support business and product objectives

Join our world-class security team at Axiado and contribute to pioneering solutions that redefine the industry!Design and architect cutting-edge System-on-Chips (SoCs) that will revolutionize next-generation infrastructure products.Create innovative platform and hardware/software specifications to drive product excellence.Collaborate with leading industry technologists to advance standards and foster open-source ecosystems.

Storable is in search of a dedicated Technical Architect who possesses a deep passion for designing and developing high-quality software solutions. In this pivotal role, you will help shape the architectural vision that drives our unified platform.What Sets This Role Apart?As a leader in technology solutions for the self-storage industry, Storable is committed to creating innovative experiences that empower our customers to operate their businesses more effectively than ever before. We seek individuals who are not only enthusiastic about crafting optimal solutions but also thrive in a dynamic environment where adaptability and clear communication are key. This is a fantastic opportunity to join a team that champions innovation, creativity, collaboration, and professional development.Key Responsibilities:● Define the architectural and technical roadmap for Storable’s consumer-facing products.● Collaborate with fellow architects to ensure that our technology solutions are aligned with long-term product, security, and enterprise strategies.● Lead discussions across various products to cultivate consensus around technology strategies.● Promote innovation in engineering principles and practices, uncovering improvement opportunities and ensuring their integration across the organization.● Analyze technical challenges and initiatives, providing recommendations that align with the architectural vision while guiding teams through implementation.● Work closely with product and engineering leaders to translate business goals into precise problem statements and system requirements.● Embrace ambiguity and work collaboratively with the Consumer Group Product and Engineering Managers to clarify the product roadmap.● Establish organizational standards for software engineering and architectural practices.● Exhibit strong leadership qualities, with a focus on mentorship and collaboration across engineering and product teams.

About CrunchyrollCrunchyroll, founded by passionate anime fans, serves over 100 million anime and manga enthusiasts across more than 200 countries and territories. We connect fans with the vibrant stories and characters they adore through various platforms including streaming video, theatrical releases, games, merchandise, and events. Join us in shaping the future of anime!About the RoleAs Crunchyroll continues to expand and innovate, we face unique challenges and opportunities to enhance the experience of millions of anime fans globally. The Fan Experiences team is dedicated to providing seamless support to our partners and internal teams, ensuring a top-notch experience for all Crunchyroll followers.In the capacity of Principal Software Engineer, you will be responsible for architecting and developing essential consumer-facing applications at scale. You will spearhead technical engagements, driving innovative solutions that elevate Crunchyroll’s offerings.Your role will involve leading projects that require close collaboration with various teams including Product, Engineering, Business Development, Program Management, and Marketing. You will significantly contribute to refining existing operations, defining and commercializing new solutions, automating partner operations, and overseeing the journey of new initiatives from conception to successful implementation. Additionally, you will be responsible for leading the development of prototypes and MVPs for testing and deploying new systems.This position reports to the Senior Director of Fan Experiences. We are currently considering applications for our Hyderabad, India location.

Role Overview CyberArk Software Ltd. is hiring a Principal Software Engineer for its R&D team in Hyderabad. This role focuses on designing and building advanced software systems that support identity security solutions. The position involves close collaboration with colleagues from different functions to deliver reliable, high-quality products. What You Will Do Design and implement new software systems for CyberArk’s product suite Work with cross-functional teams to ensure products meet customer needs Promote technical excellence and help set engineering standards Contribute to a collaborative and supportive team culture Impact This position shapes the direction of CyberArk’s software offerings and plays a key part in maintaining the company’s reputation for technical quality and innovation.

Role Overview Sutherland is hiring a Senior Architect in Hyderabad. This position leads architectural design projects and works closely with teams across the company to ensure technical solutions support business goals. What You Will Do Guide and oversee the architectural design process for technology solutions Work with cross-functional teams to align project outcomes with business needs Ensure design quality and consistency throughout implementation What We Look For Extensive experience in architectural design and implementation Strong analytical and problem-solving skills Creative approach to designing technology solutions Proven ability to collaborate with diverse teams This role offers the chance to contribute directly to Sutherland’s technology strategy in Hyderabad.

Autorabit Technologies is seeking a skilled Salesforce Architect to join our dynamic team in Hyderabad.In this pivotal role, you will lead the architectural direction of our Force.com applications, ensuring alignment with enterprise-level release management expectations. Your expertise will also be critical in engaging with our clients to capture their business needs and translate them into actionable product requirements.

Join Roboyo as a Principal QA Architect – Automation & AI, where you will spearhead our efforts in building innovative solutions that integrate automation and artificial intelligence into quality assurance processes. Your expertise will be critical in enhancing software quality and operational efficiency. Collaborate with cross-functional teams to drive automation strategies and implement AI-driven testing frameworks, ensuring our products meet the highest standards of excellence.

PDI Technologies is at the forefront of empowering leading convenience retail and petroleum brands worldwide by providing innovative technology solutions that enhance growth and operational efficiency.Through our mission of “Connecting Convenience” globally, we enable businesses to boost productivity, make informed decisions, and engage with customers swiftly via loyalty programs, shopper insights, and unparalleled real-time market intelligence through mobile applications like GasBuddy. Our global team is dedicated to excellence, collaboration, and making a significant impact. Join us to be part of a company that upholds values of diversity, integrity, and growth. Role Overview:We are in search of a highly experienced .NET Architect who possesses a robust background in distributed systems, Angular-based full-stack development, and cutting-edge AI-driven development practices. In this role, you will spearhead architecture design, develop scalable platforms, and champion the adoption of AI-enhanced engineering workflows.

Role overview Experian seeks a Principal Engineer to join its Hyderabad technology team. This senior role involves guiding projects from initial concept through final delivery, shaping the system architecture, and helping junior engineers grow in their careers. Key responsibilities Lead major engineering initiatives and oversee their execution Mentor junior engineers and support their development Collaborate with other teams to ensure technology aligns with business goals Contribute to system architecture design and ongoing improvements Ensure the delivery of reliable, high-quality software products Location This position is based in Hyderabad.

ttecdigital is looking for a Principal Consultant with strong experience in Microsoft technologies. This role involves leading strategic client projects and acting as a trusted advisor on technical direction and business transformation. Main responsibilities Advise clients with expert recommendations on Microsoft solutions Lead cross-functional teams to deliver technology projects that drive business change Work closely with stakeholders to enhance operational efficiency through Microsoft platforms Location The position is based in Hyderabad.

Join our dynamic team at Finite HR Consulting as a Salesforce Architect/Team Lead, where you will spearhead the evolution of our products, ensuring they meet enterprise release management expectations for Force.com applications. You will engage with our esteemed clients to comprehend their business needs and translate them into actionable product requirements.Key Responsibilities:1) Act as a Salesforce subject matter expert with a minimum of 6 years of experience, including at least 2 years in architecting enterprise Force.com applications.2) Demonstrate strong capabilities in configuration, customization, and programming with APEX APIs, APEX Triggers, Visualforce, Chatter, Apex Data Loader, etc.3) Manage releases of various Salesforce applications with a comprehensive understanding of packages and change sets.4) Possess hands-on experience working with various Salesforce APIs, including Tooling API, Metadata API, Canvas, REST/SOAP API, and Bulk API.5) Develop and architect enterprise applications on the Java/J2EE platform.6) Exhibit strong problem-solving abilities and effective communication skills.7) Hold relevant SFDC Certifications such as Sales Cloud, Service Cloud, DEV, and others.8) Have contributed to publishing at least one application on AppExchange and have knowledge of AppExchange security review requirements.9) Implement Continuous Integration for one of the Force.com applications.10) Show in-depth knowledge and experience in developing Salesforce1 Mobile solutions (Apps).