Senior Software Engineer (Java / React) - Join Compass Education

Join Us in Shaping the Future of Education!At Griddle, we understand that timetabling can be a complex task. Our software takes on the heavy lifting, allowing schools to concentrate on what truly matters. As part of Compass Education, we are dedicated to enhancing the school experience for staff, students, families, and administrators alike. Together, we cre…

About the Role Compass Education is hiring a CRM Specialist with a focus on HubSpot at our Hawthorn, Victoria office. This role centers on managing and improving our customer relationship management processes. The CRM Specialist will play a key part in making sure clients and stakeholders have a smooth experience with our systems. What You Will Do Oversee and refine CRM workflows and processes using HubSpot Support marketing initiatives by optimizing HubSpot tools and features Work to boost customer engagement and improve client satisfaction Location This position is based in Hawthorn, Victoria, Australia.

Role Overview Compass Education is hiring a Knowledge and Enablement Specialist based in Hawthorn, Victoria. This position focuses on supporting both internal teams and clients by building and sharing resources that help everyone get the most from our educational products. What You Will Do Create and maintain training materials tailored to different audiences Lead workshops and training sessions for staff and customers Develop strategies to organize and share knowledge across the company Work closely with colleagues to identify resource needs and improve learning experiences What We Look For Comfort working collaboratively with others Initiative and a proactive approach to problem-solving Interest in education and helping others learn This role helps shape how our team and clients use Compass Education’s solutions every day.

Compass Education is looking for a Customer Support Officer to join the Contact Centre team in Hawthorn, Victoria. Each day, Compass supports thousands of schools with technology that streamlines work for staff, students, families, and administrators. The Contact Centre is often the first touchpoint for schools, making customer support essential to Compass’s service. Role overview Customer Support Officers guide schools using the Compass platform, reporting to a Team Leader. Support is delivered through phone, live chat, and email. The focus is on helping schools resolve issues, understand the platform, and use Compass effectively. What you will do Respond to school inquiries by phone, email, and live chat, providing clear and timely solutions. Resolve issues on first contact when possible, understanding each school's needs and following up as needed. Collaborate with colleagues and other departments to achieve the best outcomes for customers. Stay informed about updates to the Compass platform to assist schools confidently. Support a positive team culture by celebrating wins, helping teammates, and joining training sessions. Gather and share customer feedback to improve products, services, and support processes. Meet service standards and targets such as response times, quality scores, and customer satisfaction. Maintain accurate records of customer interactions and follow-ups in internal systems. Identify risks or recurring issues and escalate them to the Team Leader when necessary. Who thrives here This role fits people who enjoy helping others, like solving problems, and value customer satisfaction in their daily work.

Compass Education is looking for a Principal Customer Success Consultant to join the team in Hawthorn, Victoria. This position supports Compass’ most valued private school clients, blending product expertise with consulting, implementation, and relationship management. The role is central to helping schools achieve strong outcomes and long-term success with the Compass platform. Role overview This role partners with senior school leaders, acting as a trusted advisor and strategic consultant. The Principal Consultant manages a portfolio of key private school accounts, guiding them through the full client journey from onboarding to ongoing adoption. The position requires a mix of hands-on support, proactive guidance, and a deep understanding of each school’s goals. What you will do Manage the consulting experience for a select group of strategic private school clients. Build and maintain strong relationships with Principals, Business Managers, and executive teams. Provide tailored, proactive advice to support each school’s unique objectives. Deliver responsive service, anticipating needs and addressing challenges early. Collaborate with Customer Success leadership on account planning, risk management, and strategy. Oversee complex implementations and product expansions across the Compass platform. Design and deliver custom training programs, rollout plans, and workshops. Promote post-launch adoption through ongoing client engagement and enablement. Lead onsite and virtual demonstrations for a range of stakeholders. Maintain up-to-date knowledge of the Compass platform and its broader ecosystem. Identify opportunities for further adoption, working with Sales when needed. Offer consultative recommendations aligned with each school’s strategy. Represent key client perspectives internally to inform product and service improvements. Use AI tools to analyze client feedback and support solution design. Location This position is based in Hawthorn, Victoria, Australia.

Join us in shaping the future of education!At Compass, we're committed to transforming the educational experience for staff, students, families, and administrators alike. Our innovative technology enables schools to concentrate on what truly matters: learning, growth, and success.As the first point of contact for schools, our Contact Centre plays a crucial role in how educational institutions perceive Compass. We are seeking a dynamic Contact Centre Team Leader to enhance our AU Support team.Role OverviewReporting directly to the Head of Support (Global), you will lead a high-performing OMNI-channel Support team that engages with clients via phone, live chat, and email.This hands-on leadership position requires you to balance daily operational performance with real-time coaching, effective escalation management, and a commitment to continuous improvement.Your contributions will be essential in maintaining service levels, nurturing team engagement, and ensuring that our schools receive prompt, clear, and compassionate support.Key Responsibilities:Inspire and lead a high-performing OMNI-channel Support team, fostering a culture of collaboration and engagement where each team member feels valued and empowered.Drive operational excellence daily by monitoring real-time dashboards, ensuring service level KPIs are met, and serving as the primary escalation point for complex issues.Enhance customer experience by coaching team members on high-quality interactions across all channels and ensuring sentiment aligns with performance expectations.Advocate for continuous improvement by leveraging customer feedback and data insights to refine processes, enhance knowledge resources, and elevate team capabilities.Collaborate with various business units, including Product, Training, and Knowledge teams, to improve outcomes for schools and effectively implement changes, escalating customer inquiries as needed.Lead through periods of change and innovation, fostering team commitment to new initiatives and challenging outdated processes.Evaluate the quality and relevance of commonly used knowledge resources in partnership with Knowledge Communications Specialists in the Contact Centre.Utilize data effectively to inform decision-making and business planning.