About the job
About the Role
iCapital Network is on the lookout for a strategic and seasoned Platform Architect to spearhead the implementation and scalability of Microsoft Dynamics 365 throughout our organization. This pivotal role involves crafting the architectural roadmap, ensuring robust scalability, security, and seamless integration with other enterprise systems. The ideal candidate will cultivate collaborative relationships with business stakeholders and technology leaders to drive outcomes that enhance operational efficiency and elevate the client experience.
Key Responsibilities
- Design and execute a comprehensive long-term strategy for the Dynamics platform to enhance client satisfaction, achieve global adoption, and maximize agent success.
- Influence product feature prioritization that affects customer success by providing insightful feedback, clarifying customer contexts, and leveraging senior leadership escalation when necessary.
- Work alongside Enterprise teams to harmonize Dynamics capabilities with business objectives.
- Establish and maintain governance standards for Dynamics customization, security, and compliance.
- Oversee solution designs for new implementations and significant enhancements, establishing integration patterns with SaaS platforms and internal systems.
- Ensure optimal performance tuning, resilience planning, and high availability.
- Act as the primary liaison for vendor relationships (e.g., Microsoft, Avanade).
- Assess and integrate cutting-edge AI tools and frameworks to expedite development and deployment.
- Contribute to the creation of internal libraries, best practices, and reusable components for agentic systems.

