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Experience Level
Experience
Qualifications
Fluency in French and English is essential. Proven experience in customer success, account management, or related fields. Strong communication and interpersonal skills. Ability to analyze customer data and provide actionable insights. Experience with SaaS products is a plus.
About the job
Notion Labs Inc. is hiring a Scaled Customer Success Manager in Dublin, Ireland. This position focuses on supporting French-speaking clients and helping them get the most out of Notion’s products.
Role overview
This role centers on building strong relationships with customers who use French as their primary language. The Scaled Customer Success Manager works to understand client needs, answer questions, and guide users so they can achieve their goals with Notion.
What you will do
Engage with French-speaking customers to ensure they are satisfied with Notion’s offerings
Identify customer needs and recommend solutions that fit their workflows
Help clients realize the full value of Notion’s products through ongoing support
Requirements
Fluency in French
Strong communication skills
Ability to understand and address customer needs
About Notion Labs Inc.
Notion is an innovative technology company that has transformed the way individuals and teams collaborate and manage projects. Our platform combines notes, tasks, wikis, and databases into a unified workspace, enabling users to streamline their workflows and enhance productivity. Join us in our mission to empower users and redefine collaboration!
Notion Labs Inc. is hiring a Scaled Customer Success Manager in Dublin, Ireland. This position focuses on supporting French-speaking clients and helping them get the most out of Notion’s products. Role overview This role centers on building strong relationships with customers who use French as their primary language. The Scaled Customer Success Manager works…
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and confront exciting challenges head-on. We seek a proactive individual who excels in managing ambiguity and operates independently while maintaining a strong customer focus. You will serve as a primary contact for MongoDB end-users, utilizing your technical and account management expertise to lead collaboration across Sales, Professional Services, Solutions Architects, and more.This position is available for candidates based in Dublin as part of our hybrid work model.
As a Customer Success Manager at MongoDB, you will immerse yourself in the world of technology, embracing new challenges with enthusiasm. We are seeking a dedicated individual capable of thriving in ambiguous situations and working independently while consistently prioritizing customer satisfaction and contributing to the growth of our program. In this pivotal role, you will serve as a primary point of contact for MongoDB's end users, utilizing your technical expertise and account management skills to lead cross-functional teams including Sales, Professional Services, and Solutions Architects.This position is open to candidates located in Dublin or Munich, offering a hybrid working model that combines remote and in-office work.
Join Intercom as a Manager of Scaled Relationship Management for the EMEA region, where you will lead a talented team dedicated to enhancing customer relationships and driving engagement through innovative strategies.Your role will involve collaborating with cross-functional teams to optimize our customer support processes, ensuring a seamless experience for our clients. As a manager, you will provide mentorship and guidance, fostering an environment of growth and excellence.
Join Notion as a Scaled Customer Success Manager for the DACH region, where you will play a crucial role in supporting our customers' success. In this position, you will leverage your expertise to guide clients through their onboarding process, ensuring they maximize their use of our innovative productivity tools. You will also work closely with cross-functional teams to drive customer engagement and satisfaction.
At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we affectionately refer to ourselves) contributes to our workplace daily. We believe that everyone deserves an equal opportunity for success and value the unique experiences that each individual brings beyond traditional job qualifications. If you feel you are a close match to this description, we encourage you to apply. To learn more about life at Klaviyo, visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.Dublin, Ireland (Hybrid: 3 days per week in office)The Role:As a Customer Support Specialist, known as Product Experts at Klaviyo, you are essential to our future success. Our expanding team in Dublin has quickly become an integral hub for our EMEA operations. We are deeply committed to the success of our customers and strive to deliver exceptional support with unparalleled product knowledge and communication skills, consistently aiming to meet and exceed customer expectations. We are on the lookout for French-speaking Product Experts who are enthusiastic about providing exceptional support to our EMEA clients scaling their businesses with Klaviyo.Your Impact:Acquire comprehensive knowledge of the Klaviyo platform.Deliver top-notch product support for Klaviyo customers, collaborating with them to efficiently resolve their concerns via email and live chat.Communicate effectively to answer inquiries from both technical and non-technical users while supporting a variety of technologies.Diagnose software issues and address escalated customer complaints using established procedures.Offer guidance on non-technical inquiries (e.g., marketing, sales, and e-commerce setup questions).Communicate thoughtfully and effectively with all Klaviyo customers.Document troubleshooting and problem resolution processes.
Join MongoDB, the trailblazer in the database industry, where we are redefining how data is managed and utilized. With the database market projected to exceed $121 billion by 2025, our innovative solutions empower developers to craft extraordinary applications that impact everyday life. As the foremost modern data platform and the first database provider to go public in over two decades, MongoDB is at the forefront of technological advancement and creativity.As a Customer Success Manager, you will embody a strong passion for technology and a commitment to embracing new challenges. We seek a proactive individual who excels in ambiguous environments and can operate independently while prioritizing customer satisfaction. You will serve as a key point of contact for MongoDB’s users, utilizing your technical expertise and account management skills to lead cross-functional account teams, including Sales, Professional Services, and Solution Architects.This position is based in Dublin, embracing our hybrid work model.
About Our TeamAt OpenAI, our AI Success Engineer team collaborates with some of the most ambitious organizations globally to convert state-of-the-art AI technologies into tangible business benefits. We accompany our customers from their initial deployment to large-scale enterprise integration, focusing on technical integration, workflow transformation, and ongoing program and product delivery.Our clientele includes rapidly growing digital natives, large global enterprises, government institutions, and educational organizations. Each engagement presents a unique opportunity to influence the future of work, productivity, and innovation. This position plays a vital role in fulfilling that vision.About the RoleThe AI Success Engineer will ensure the post-sales success of a diverse portfolio of customers through vigilant monitoring, proactive engagement, and strategic technical interventions. This role is essential for identifying risks related to adoption and expansion, coordinating shared resources, and providing hands-on support when needed.This position requires a blend of operational execution, customer advisory services, technical support, and cross-functional collaboration. You will closely partner with Customer Education, Solutions Architects, User Operations, Sales, and Solutions Engineering teams to ensure our customers remain healthy, unblocked, and achieve their key adoption milestones.Success in this role translates to maintaining robust account health at scale, enhancing customer adoption outcomes, and providing consistently high-quality technical experiences.Your ResponsibilitiesAnalyze account health indicators and adoption metrics to identify at-risk or expansion-ready customers without dedicated success coverage.Engage proactively with customers through outreach to seize expansion opportunities or address adoption and technical challenges.Coordinate resources across AI Deployment Managers, Solutions Architects, and User Operations to deliver prompt support and interventions.Manage instance administration and initial technical triage, including MCP refreshes, configuration updates, and error resolution.Communicate adoption trends, risks, and necessary interventions across the customer base to Customer Education and cross-functional partners, while also identifying patterns in customer feedback to provide insights to Product and Engineering teams.
As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.
At Delve, we pride ourselves on our rapid response and genuine commitment to our customers' success. Our exceptional customer support is a testament to our dedication, and we are on the lookout for passionate individuals to enhance our Customer Success team. With the backing of Insight Partners, General Catalyst, Y Combinator, and other premier investors, we are thrilled to announce our recent $32M Series A funding, propelling our swift growth!The RoleWe are seeking a Customer Success Manager to take charge of client relationships after the sale. Your primary objective will be to optimize platform usage and ensure compliance rates are met. As the representative face of Delve, your role will be crucial in driving customer success, which will in turn facilitate renewals and opportunities for expansion.Your focus will encompass three main areas:Onboarding: Assisting customers in realizing their first value swiftlyAdoption: Encouraging continuous engagement and usage of the platformRenewal & Growth: Actively identifying achievements and opportunities for expansionOur Customer Success ValuesAt Delve, our Customer Success team embodies the following principles:Conclude Every Interaction - Whether it's a simple thank you or an acknowledgment, ensure every customer interaction ends on a positive note.Go the Extra Mile - Take initiative to alleviate customers' burdens when possible. A thoughtful gesture like sending donuts to celebrate a fundraise can go a long way.Be a Delve Advocate - Maintain a positive representation of Delve in all communications to build trust for renewals and upsells.Regularly Demonstrate ROI - Consistently validate the decision to partner with Delve by illustrating the time and cost savings achieved.Your ResponsibilitiesConduct effective onboarding sessions to facilitate customer setup on the Delve platformRespond to customer inquiries within a 5-minute windowCollaborate with teams from leading companies (e.g., Lovable, 11x, Bland)Schedule regular check-ins to demonstrate value and uncover expansion opportunitiesProactively engage with accounts to boost usage
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide round-the-clock, flawless customer service, thereby revolutionizing their customer interactions. Fin can be integrated with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite. This suite offers AI-enhanced support for more intricate or high-touch inquiries that necessitate human intervention.Established in 2011 and relied upon by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks in customer service. Guided by our core values, we continuously push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What’s the Opportunity?Customer Success Managers (CSMs) at Intercom collaborate with a diverse array of dynamic customers across multiple industries, navigating through various phases of their business journey to ensure they extract the full value from their Intercom investment. CSMs actively engage with clients to foster early and sustained success by implementing methodologies that encourage product adoption, solution expansion, and long-term growth.As a CSM, you will cultivate relationships and gain a deep understanding of the Intercom customer journey. You will be equipped to help customers overcome obstacles, delivering value realization through proactive and systematic customer engagement and best practices.You will leverage your product knowledge to assist customers in overcoming challenges associated with the implementation and growth of our AI offerings, acting as a trusted advisor to facilitate necessary changes.You’ll interact with a range of customer profiles, including C-Level executives, CX leaders, and complex global CX teams to support the successful adoption and expansion of their Intercom solution investments.Your ResponsibilitiesEstablish a trusted advisor relationship with C-suite customers, driving success with our platform to ensure they derive maximum value from our solutions throughout their lifecycle.Lead the customer and Intercom account teams (Sales, Partners, Solution Engineers) in crafting Customer Success Plans, which include quarterly business reviews (QBRs), executive business reviews, strategic planning sessions, and, when necessary, churn mitigation plans.Serve as an expert and advisor, maintaining deep knowledge of Intercom products and solutions to enhance our customers' ability to successfully adopt the most relevant features for their specific needs.Engage actively with your customers to foster a collaborative environment and ensure their success.
As a Bilingual Customer Success Manager at Datadog, you will play a pivotal role in fostering strong relationships within our customer base by driving product adoption and ensuring a seamless onboarding experience. Your primary focus will be on advocating for the customer, enhancing their experience, and identifying growth opportunities through effective up-selling and cross-selling strategies. By employing a customer-centric methodology, you will discover unique customer needs and articulate the significant value of the Datadog solutions.At Datadog, we cherish our collaborative office culture, which nurtures creativity and teamwork. Our hybrid work environment enables our team members to achieve a balance that suits their individual lifestyles.
Nitro Software Inc. provides SaaS tools for digital document management, eSigning, identity verification, and analytics. Serving more than 3 million licensed users and over 13,000 organizations in 157 countries, Nitro works with a wide range of clients, including a majority of Fortune 500 companies. A dedicated team supports customers through every stage, from onboarding to ongoing change management. The company’s culture values growth and teamwork. Five core principles shape how work gets done: uniting around a shared mission, taking ownership, putting customers first, aiming for high standards, and encouraging learning through experimentation. Role overview The Enterprise Customer Success Manager, based in Dublin, acts as the main point of contact for business customers after they sign on. This position centers on helping customers understand and use Nitro’s products, delivering both formal training sessions and self-service materials to speed up adoption and value realization. As the customer’s advocate within Nitro, the CSM listens to feedback and works to balance customer needs with company objectives. Key responsibilities Lead onboarding and training for new enterprise customers. Engage regularly to assess customer satisfaction and highlight areas for improvement. Build and maintain strong customer relationships to support loyalty and retention. Collaborate with internal teams to share customer feedback that informs product development. Monitor usage and success metrics to identify upsell and cross-sell opportunities.
As a Customer Success Manager for Portfolio Accounts at Asana, you will play a critical role in ensuring our clients achieve their desired outcomes through effective utilization of our platform. You will be responsible for building and maintaining strong relationships with key stakeholders, understanding their unique business needs, and providing tailored solutions to enhance their experience.
The Customer Success Manager is an integral role for those passionate about technology and eager to tackle new challenges. We seek a dynamic individual who excels in environments of uncertainty and can operate independently while prioritizing customer needs. In this position, you will serve as a primary point of contact for MongoDB end users, leveraging your technical expertise and account management skills while leading the account team across Sales, Professional Services, Solutions Architects, and more. We invite candidates based in Dublin to join our hybrid work model.
As a Senior Customer Success Manager at MongoDB, you will play a pivotal role in driving customer satisfaction and success. Our ideal candidate is not only passionate about technology but also eager to embrace new challenges. You will navigate a dynamic environment with a high degree of autonomy while maintaining a strong customer-centric approach. In this capacity, you will serve as a key point of contact for MongoDB’s end users, utilizing your technical and account management expertise to lead your account team across Sales, Professional Services, Solutions Architects, and more.We are keen to connect with candidates located in Dublin or London as part of our hybrid working model.
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and tackle exciting challenges head-on. We are seeking an individual who thrives in dynamic environments, operates independently, and maintains a strong customer-centric focus while contributing to the growth of our program. In this role, you will serve as the primary contact for MongoDB end users, utilizing your technical and account management expertise, and leading the account team across Sales, Professional Services, Solutions Architects, and more. This position is based in Dublin, supporting our hybrid work model, allowing flexibility in your work environment.
Front is hiring a Customer Success Manager for a 12-month fixed-term contract in Dublin, Ireland. This role centers on supporting B2B clients after the sale, ensuring they get long-term value from Front’s customer operations platform. Role overview The Customer Success Manager partners with a diverse portfolio of business clients. The goal: help customers adopt, use, and renew Front’s services. Day to day, this means building strong relationships, guiding clients through onboarding, and working to increase retention. Success in this role comes from understanding each client’s goals and proactively supporting their experience with the platform. What you will do Serve as the main contact for assigned B2B customers after the sale Lead clients through onboarding, adoption, and ongoing engagement Build relationships to drive renewals and understand client objectives Identify and address risks before they become issues Work proactively to deliver positive results for customers Requirements Proactive approach to engaging with customers Strong organizational skills Commercial awareness, with the ability to spot both opportunities and risks Experience managing B2B client relationships is a plus Location and contract Based in Dublin, Ireland 12-month fixed-term contract
Join Getty Images as a Bilingual Customer Service Associate, where you will play a vital role in delivering outstanding service to our valued customers. In this dynamic position, you'll engage with clients through telephone, email, and chat—addressing inquiries, providing sales support, and resolving any issues they may encounter. Your responsibilities will include offering price quotes, product and licensing information, and assisting in negotiations to foster strong customer relationships. Collaborate with our sales team to offer administrative support and enhance our customer service experience. Proficiency in English, German, and French (C1 level or above) is essential for success in this role.
Join HubSpot as a German Lead Customer Success Manager for Strategic Accounts, where you will play a key role in driving customer satisfaction and business growth. In this dynamic position, you will engage with our strategic clients, ensuring they receive exceptional service and support throughout their journey with HubSpot.Your responsibilities will include developing strong relationships with clients, understanding their needs, and providing tailored solutions that enhance their experience and success with our platform.
Notion Labs Inc. is hiring a Scaled Customer Success Manager in Dublin, Ireland. This position focuses on supporting French-speaking clients and helping them get the most out of Notion’s products. Role overview This role centers on building strong relationships with customers who use French as their primary language. The Scaled Customer Success Manager works…
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and confront exciting challenges head-on. We seek a proactive individual who excels in managing ambiguity and operates independently while maintaining a strong customer focus. You will serve as a primary contact for MongoDB end-users, utilizing your technical and account management expertise to lead collaboration across Sales, Professional Services, Solutions Architects, and more.This position is available for candidates based in Dublin as part of our hybrid work model.
As a Customer Success Manager at MongoDB, you will immerse yourself in the world of technology, embracing new challenges with enthusiasm. We are seeking a dedicated individual capable of thriving in ambiguous situations and working independently while consistently prioritizing customer satisfaction and contributing to the growth of our program. In this pivotal role, you will serve as a primary point of contact for MongoDB's end users, utilizing your technical expertise and account management skills to lead cross-functional teams including Sales, Professional Services, and Solutions Architects.This position is open to candidates located in Dublin or Munich, offering a hybrid working model that combines remote and in-office work.
Join Intercom as a Manager of Scaled Relationship Management for the EMEA region, where you will lead a talented team dedicated to enhancing customer relationships and driving engagement through innovative strategies.Your role will involve collaborating with cross-functional teams to optimize our customer support processes, ensuring a seamless experience for our clients. As a manager, you will provide mentorship and guidance, fostering an environment of growth and excellence.
Join Notion as a Scaled Customer Success Manager for the DACH region, where you will play a crucial role in supporting our customers' success. In this position, you will leverage your expertise to guide clients through their onboarding process, ensuring they maximize their use of our innovative productivity tools. You will also work closely with cross-functional teams to drive customer engagement and satisfaction.
At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we affectionately refer to ourselves) contributes to our workplace daily. We believe that everyone deserves an equal opportunity for success and value the unique experiences that each individual brings beyond traditional job qualifications. If you feel you are a close match to this description, we encourage you to apply. To learn more about life at Klaviyo, visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.Dublin, Ireland (Hybrid: 3 days per week in office)The Role:As a Customer Support Specialist, known as Product Experts at Klaviyo, you are essential to our future success. Our expanding team in Dublin has quickly become an integral hub for our EMEA operations. We are deeply committed to the success of our customers and strive to deliver exceptional support with unparalleled product knowledge and communication skills, consistently aiming to meet and exceed customer expectations. We are on the lookout for French-speaking Product Experts who are enthusiastic about providing exceptional support to our EMEA clients scaling their businesses with Klaviyo.Your Impact:Acquire comprehensive knowledge of the Klaviyo platform.Deliver top-notch product support for Klaviyo customers, collaborating with them to efficiently resolve their concerns via email and live chat.Communicate effectively to answer inquiries from both technical and non-technical users while supporting a variety of technologies.Diagnose software issues and address escalated customer complaints using established procedures.Offer guidance on non-technical inquiries (e.g., marketing, sales, and e-commerce setup questions).Communicate thoughtfully and effectively with all Klaviyo customers.Document troubleshooting and problem resolution processes.
Join MongoDB, the trailblazer in the database industry, where we are redefining how data is managed and utilized. With the database market projected to exceed $121 billion by 2025, our innovative solutions empower developers to craft extraordinary applications that impact everyday life. As the foremost modern data platform and the first database provider to go public in over two decades, MongoDB is at the forefront of technological advancement and creativity.As a Customer Success Manager, you will embody a strong passion for technology and a commitment to embracing new challenges. We seek a proactive individual who excels in ambiguous environments and can operate independently while prioritizing customer satisfaction. You will serve as a key point of contact for MongoDB’s users, utilizing your technical expertise and account management skills to lead cross-functional account teams, including Sales, Professional Services, and Solution Architects.This position is based in Dublin, embracing our hybrid work model.
About Our TeamAt OpenAI, our AI Success Engineer team collaborates with some of the most ambitious organizations globally to convert state-of-the-art AI technologies into tangible business benefits. We accompany our customers from their initial deployment to large-scale enterprise integration, focusing on technical integration, workflow transformation, and ongoing program and product delivery.Our clientele includes rapidly growing digital natives, large global enterprises, government institutions, and educational organizations. Each engagement presents a unique opportunity to influence the future of work, productivity, and innovation. This position plays a vital role in fulfilling that vision.About the RoleThe AI Success Engineer will ensure the post-sales success of a diverse portfolio of customers through vigilant monitoring, proactive engagement, and strategic technical interventions. This role is essential for identifying risks related to adoption and expansion, coordinating shared resources, and providing hands-on support when needed.This position requires a blend of operational execution, customer advisory services, technical support, and cross-functional collaboration. You will closely partner with Customer Education, Solutions Architects, User Operations, Sales, and Solutions Engineering teams to ensure our customers remain healthy, unblocked, and achieve their key adoption milestones.Success in this role translates to maintaining robust account health at scale, enhancing customer adoption outcomes, and providing consistently high-quality technical experiences.Your ResponsibilitiesAnalyze account health indicators and adoption metrics to identify at-risk or expansion-ready customers without dedicated success coverage.Engage proactively with customers through outreach to seize expansion opportunities or address adoption and technical challenges.Coordinate resources across AI Deployment Managers, Solutions Architects, and User Operations to deliver prompt support and interventions.Manage instance administration and initial technical triage, including MCP refreshes, configuration updates, and error resolution.Communicate adoption trends, risks, and necessary interventions across the customer base to Customer Education and cross-functional partners, while also identifying patterns in customer feedback to provide insights to Product and Engineering teams.
As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.
At Delve, we pride ourselves on our rapid response and genuine commitment to our customers' success. Our exceptional customer support is a testament to our dedication, and we are on the lookout for passionate individuals to enhance our Customer Success team. With the backing of Insight Partners, General Catalyst, Y Combinator, and other premier investors, we are thrilled to announce our recent $32M Series A funding, propelling our swift growth!The RoleWe are seeking a Customer Success Manager to take charge of client relationships after the sale. Your primary objective will be to optimize platform usage and ensure compliance rates are met. As the representative face of Delve, your role will be crucial in driving customer success, which will in turn facilitate renewals and opportunities for expansion.Your focus will encompass three main areas:Onboarding: Assisting customers in realizing their first value swiftlyAdoption: Encouraging continuous engagement and usage of the platformRenewal & Growth: Actively identifying achievements and opportunities for expansionOur Customer Success ValuesAt Delve, our Customer Success team embodies the following principles:Conclude Every Interaction - Whether it's a simple thank you or an acknowledgment, ensure every customer interaction ends on a positive note.Go the Extra Mile - Take initiative to alleviate customers' burdens when possible. A thoughtful gesture like sending donuts to celebrate a fundraise can go a long way.Be a Delve Advocate - Maintain a positive representation of Delve in all communications to build trust for renewals and upsells.Regularly Demonstrate ROI - Consistently validate the decision to partner with Delve by illustrating the time and cost savings achieved.Your ResponsibilitiesConduct effective onboarding sessions to facilitate customer setup on the Delve platformRespond to customer inquiries within a 5-minute windowCollaborate with teams from leading companies (e.g., Lovable, 11x, Bland)Schedule regular check-ins to demonstrate value and uncover expansion opportunitiesProactively engage with accounts to boost usage
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide round-the-clock, flawless customer service, thereby revolutionizing their customer interactions. Fin can be integrated with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite. This suite offers AI-enhanced support for more intricate or high-touch inquiries that necessitate human intervention.Established in 2011 and relied upon by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks in customer service. Guided by our core values, we continuously push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What’s the Opportunity?Customer Success Managers (CSMs) at Intercom collaborate with a diverse array of dynamic customers across multiple industries, navigating through various phases of their business journey to ensure they extract the full value from their Intercom investment. CSMs actively engage with clients to foster early and sustained success by implementing methodologies that encourage product adoption, solution expansion, and long-term growth.As a CSM, you will cultivate relationships and gain a deep understanding of the Intercom customer journey. You will be equipped to help customers overcome obstacles, delivering value realization through proactive and systematic customer engagement and best practices.You will leverage your product knowledge to assist customers in overcoming challenges associated with the implementation and growth of our AI offerings, acting as a trusted advisor to facilitate necessary changes.You’ll interact with a range of customer profiles, including C-Level executives, CX leaders, and complex global CX teams to support the successful adoption and expansion of their Intercom solution investments.Your ResponsibilitiesEstablish a trusted advisor relationship with C-suite customers, driving success with our platform to ensure they derive maximum value from our solutions throughout their lifecycle.Lead the customer and Intercom account teams (Sales, Partners, Solution Engineers) in crafting Customer Success Plans, which include quarterly business reviews (QBRs), executive business reviews, strategic planning sessions, and, when necessary, churn mitigation plans.Serve as an expert and advisor, maintaining deep knowledge of Intercom products and solutions to enhance our customers' ability to successfully adopt the most relevant features for their specific needs.Engage actively with your customers to foster a collaborative environment and ensure their success.
As a Bilingual Customer Success Manager at Datadog, you will play a pivotal role in fostering strong relationships within our customer base by driving product adoption and ensuring a seamless onboarding experience. Your primary focus will be on advocating for the customer, enhancing their experience, and identifying growth opportunities through effective up-selling and cross-selling strategies. By employing a customer-centric methodology, you will discover unique customer needs and articulate the significant value of the Datadog solutions.At Datadog, we cherish our collaborative office culture, which nurtures creativity and teamwork. Our hybrid work environment enables our team members to achieve a balance that suits their individual lifestyles.
Nitro Software Inc. provides SaaS tools for digital document management, eSigning, identity verification, and analytics. Serving more than 3 million licensed users and over 13,000 organizations in 157 countries, Nitro works with a wide range of clients, including a majority of Fortune 500 companies. A dedicated team supports customers through every stage, from onboarding to ongoing change management. The company’s culture values growth and teamwork. Five core principles shape how work gets done: uniting around a shared mission, taking ownership, putting customers first, aiming for high standards, and encouraging learning through experimentation. Role overview The Enterprise Customer Success Manager, based in Dublin, acts as the main point of contact for business customers after they sign on. This position centers on helping customers understand and use Nitro’s products, delivering both formal training sessions and self-service materials to speed up adoption and value realization. As the customer’s advocate within Nitro, the CSM listens to feedback and works to balance customer needs with company objectives. Key responsibilities Lead onboarding and training for new enterprise customers. Engage regularly to assess customer satisfaction and highlight areas for improvement. Build and maintain strong customer relationships to support loyalty and retention. Collaborate with internal teams to share customer feedback that informs product development. Monitor usage and success metrics to identify upsell and cross-sell opportunities.
As a Customer Success Manager for Portfolio Accounts at Asana, you will play a critical role in ensuring our clients achieve their desired outcomes through effective utilization of our platform. You will be responsible for building and maintaining strong relationships with key stakeholders, understanding their unique business needs, and providing tailored solutions to enhance their experience.
The Customer Success Manager is an integral role for those passionate about technology and eager to tackle new challenges. We seek a dynamic individual who excels in environments of uncertainty and can operate independently while prioritizing customer needs. In this position, you will serve as a primary point of contact for MongoDB end users, leveraging your technical expertise and account management skills while leading the account team across Sales, Professional Services, Solutions Architects, and more. We invite candidates based in Dublin to join our hybrid work model.
As a Senior Customer Success Manager at MongoDB, you will play a pivotal role in driving customer satisfaction and success. Our ideal candidate is not only passionate about technology but also eager to embrace new challenges. You will navigate a dynamic environment with a high degree of autonomy while maintaining a strong customer-centric approach. In this capacity, you will serve as a key point of contact for MongoDB’s end users, utilizing your technical and account management expertise to lead your account team across Sales, Professional Services, Solutions Architects, and more.We are keen to connect with candidates located in Dublin or London as part of our hybrid working model.
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and tackle exciting challenges head-on. We are seeking an individual who thrives in dynamic environments, operates independently, and maintains a strong customer-centric focus while contributing to the growth of our program. In this role, you will serve as the primary contact for MongoDB end users, utilizing your technical and account management expertise, and leading the account team across Sales, Professional Services, Solutions Architects, and more. This position is based in Dublin, supporting our hybrid work model, allowing flexibility in your work environment.
Front is hiring a Customer Success Manager for a 12-month fixed-term contract in Dublin, Ireland. This role centers on supporting B2B clients after the sale, ensuring they get long-term value from Front’s customer operations platform. Role overview The Customer Success Manager partners with a diverse portfolio of business clients. The goal: help customers adopt, use, and renew Front’s services. Day to day, this means building strong relationships, guiding clients through onboarding, and working to increase retention. Success in this role comes from understanding each client’s goals and proactively supporting their experience with the platform. What you will do Serve as the main contact for assigned B2B customers after the sale Lead clients through onboarding, adoption, and ongoing engagement Build relationships to drive renewals and understand client objectives Identify and address risks before they become issues Work proactively to deliver positive results for customers Requirements Proactive approach to engaging with customers Strong organizational skills Commercial awareness, with the ability to spot both opportunities and risks Experience managing B2B client relationships is a plus Location and contract Based in Dublin, Ireland 12-month fixed-term contract
Join Getty Images as a Bilingual Customer Service Associate, where you will play a vital role in delivering outstanding service to our valued customers. In this dynamic position, you'll engage with clients through telephone, email, and chat—addressing inquiries, providing sales support, and resolving any issues they may encounter. Your responsibilities will include offering price quotes, product and licensing information, and assisting in negotiations to foster strong customer relationships. Collaborate with our sales team to offer administrative support and enhance our customer service experience. Proficiency in English, German, and French (C1 level or above) is essential for success in this role.
Join HubSpot as a German Lead Customer Success Manager for Strategic Accounts, where you will play a key role in driving customer satisfaction and business growth. In this dynamic position, you will engage with our strategic clients, ensuring they receive exceptional service and support throughout their journey with HubSpot.Your responsibilities will include developing strong relationships with clients, understanding their needs, and providing tailored solutions that enhance their experience and success with our platform.
