Virtual Relationship Officer - Emiratized Position

Join First Abu Dhabi Bank as a Virtual Relationship Officer and be part of a dynamic team dedicated to enhancing client relationships through innovative digital solutions. This Emiratized role is perfect for those looking to make an impact in the banking sector while working remotely.

Join First Abu Dhabi Bank as a Virtual Customer Service Executive in an Emiratized role, where your skills will contribute to our commitment to excellence in customer service. In this position, you will be responsible for providing top-notch support to our clients, ensuring their needs are met effectively and efficiently.

Role OverviewAs a Virtual Relationship Manager at RAKBANK, you will oversee a diverse portfolio of client relationships, ensuring exceptional service and customized financial solutions that align with their individual needs. You will serve as the primary liaison for clients, providing expert advice, resolving issues, and cultivating enduring relationships.Key ResponsibilitiesMeet and exceed sales and service goals while maintaining compliance with risk standards.Regularly assess customer portfolios to uncover business prospects and promote financial products.Foster and manage client relationships, delivering outstanding service in line with client expectations.Offer specialized advice and address customer inquiries to ensure high satisfaction levels.Complete all tasks with accuracy, adhering to banking policies and regulations.Work collaboratively with internal teams such as compliance, operations, and business support to enhance process efficiency.Exhibit professionalism and integrity in alignment with the Staff Code of Conduct.Candidate ProfileWe are looking for a proactive, results-oriented individual who:Has a minimum of 2 years of experience in banking or financial services focused on relationship management.Holds a Bachelor's degree in a relevant field.Demonstrates excellent problem-solving and strategic decision-making abilities.Can independently manage responsibilities while effectively collaborating with internal teams.Is knowledgeable about banking processes and compliance standards.

Job OverviewAs a Virtual Relationship Manager within our Select Banking division, you will play a crucial role in enhancing the financial engagement of our clients. Your primary objective is to increase the wallet share from an assigned portfolio of clients by achieving set service targets through exceptional relationship management and service delivery.Key ResponsibilitiesManage your allocated portfolio effectively, identifying and capitalizing on business opportunities.Engage with existing clients to deepen relationships and generate new business through referrals.Maintain comprehensive knowledge of all products and services offered by the Unit, enabling confident discussions about product attributes.Proactively assess customer needs and provide tailored solutions while assisting senior team members in building long-lasting client relationships.Ensure prompt escalation of client complaints to facilitate timely resolutions.Promote bank services by delivering consistent, accurate, and transparent information, while educating customers on available alternative channels.Execute assigned operational tasks with a strong emphasis on accuracy and adherence to processes, ensuring high performance standards are met without compromising quality.Implement retention strategies to mitigate the risk of client attrition.

Your RoleWork collaboratively with Relationship Managers to provide timely and insightful feedback that supports the achievement of business objectives.Engage in sales activities with the highest level of integrity and professionalism, ensuring transparency in all customer interactions.Respond swiftly to customer inquiries, guaranteeing resolution within established turnaround times (TATs).Ensure accuracy by submitting error-free applications and maintaining 100% correctness in all documentation.Facilitate smooth processing of applications by coordinating effectively with internal teams.Follow HR policies, organizational guidelines, and uphold the professional Code of Conduct at all times.Comply with Service Level Agreements (SLAs) and TATs as specified in operational procedures.Strategically limit individual claw backs to stay within the organization’s defined targets for the financial year.Qualifications We SeekA solid understanding of banking and insurance products, including RAK Bank offerings and competitive products from other banks.A strong sales and service orientation.Outstanding communication, persuasion, and interpersonal skills.Ability to identify cross-sell opportunities for Bancassurance products across various business divisions of the bank.Experience managing and overseeing Point of Sales loans and Business loans.Collaboration with agencies such as Network International is a plus.

Embark on a fulfilling career with First Abu Dhabi Bank as a Digital Onboarding Officer. In this pivotal role, you will facilitate seamless onboarding experiences for our clients in the digital landscape. You will leverage your expertise to enhance customer satisfaction, streamline processes, and ensure compliance with banking regulations.Join a dynamic team dedicated to innovation and excellence in banking solutions.

Job Purpose:Achieve and surpass both monthly and annual sales targets.Drive market penetration by focusing on acquiring new clients as well as nurturing existing relationships.Conduct thorough analyses and provide comprehensive information about customers following field visits.Maintain up-to-date knowledge of all policies, products, and processes to deliver an exceptional onboarding experience for clients.Actively engage in learning and development programs offered by the bank to enhance sales proficiency.Strictly adhere to KYC and compliance policies, ensuring all processes are followed.Key Accountabilities:Financial:Meet established sales and revenue goals for all products as outlined in the business plan.Achieve both monthly and annual KPI objectives.Focus on acquiring new clients while maximizing opportunities within the existing client base.Utilize cross-selling techniques to increase revenue per customer.Maintain daily reports on sales performance for review by team leaders and managers.Customer Orientation:Maintain a commercial focus and prioritize customer satisfaction by delivering excellent onboarding experiences.Possess in-depth knowledge of products, policies, and processes to ensure superior customer service.Address customer concerns effectively, escalating issues to ensure timely resolutions.Learning and Growth:Participate in designated training and development programs while taking accountability for personal growth.Stay informed about competitive offerings and propose enhancements to products and processes.Internal Processes:Implement sales and compliance processes as per the bank's policies, ensuring governance and controls to mitigate potential losses.Follow risk control assessments across all areas of the Business Banking Department.

About the RoleIn the position of Virtual Relationship Manager, you will oversee a diverse portfolio of customer relationships, ensuring that clients receive exceptional service and bespoke financial solutions tailored to their unique needs. Acting as the primary point of contact, you will provide expert advice, resolve issues, and cultivate enduring relationships with clients.Key ResponsibilitiesMeet and exceed sales and service targets while managing risk effectively.Conduct regular assessments of customer portfolios to uncover business opportunities and promote relevant financial products.Foster and maintain strong client relationships, delivering service that aligns with their expectations.Offer specialized advice and resolve customer inquiries to enhance satisfaction.Execute all tasks meticulously, complying with banking policies and regulatory standards.Work collaboratively with internal teams, including compliance, operations, and business support, to optimize processes.Uphold professionalism and integrity, adhering to the Staff Code of Conduct.

JOB PURPOSE:As a Business Loans Relationship Officer, you will play a crucial role in achieving and surpassing both monthly and annual sales targets. You will focus on acquiring new customers while also nurturing existing relationships within the bank. Conduct thorough analyses of customer cases and provide comprehensive information following field visits. Familiarize yourself with all bank policies, products, and processes to deliver an outstanding client onboarding experience. Proactively engage in learning and development programs to enhance your sales capabilities and ensure compliance with KYC and other regulatory policies.KEY ACCOUNTABILITIES:Financial:Meet the established sales and revenue objectives for all products as outlined in the business plan.Achieve monthly and annual KPI targets.Focus on acquiring new customers while leveraging the existing client base.Maximize cross-selling opportunities to increase revenue per customer.Maintain daily sales reports for review by team leaders and managers.Customer Service:Consistently prioritize customer satisfaction by providing excellent service and ensuring a seamless onboarding experience.Possess in-depth knowledge of products, policies, and processes to enhance customer interactions.Ensure transparent communication to prevent mis-selling and adhere to customer needs.Address and resolve customer inquiries and escalate issues as needed for timely resolution.Learning & Growth:Engage in assigned training and development initiatives to enhance skills.Stay aware of competitive offerings and provide feedback to management for product enhancement.Internal Processes:Ensure compliance with all operational processes and policies.

Join First Abu Dhabi Bank as a Senior Officer in our Wealth Investment Services division. In this dynamic part-time role, you will play a pivotal role in providing high-quality investment solutions and personalized financial advice to our esteemed clients. Your expertise will help shape their financial futures while enhancing our portfolio of wealth management services.

Your Role and ResponsibilitiesConsistently meet and exceed assigned objectives while contributing to overall business growth.Remain updated on competitor offerings and suggest improvements to enhance current processes.Provide timely updates to the Relationship Manager concerning business goals and performance metrics.Ensure compliance with all service standards established by Protego/RAKBANK, aiming for exceptional customer satisfaction.Execute the sale of insurance products with integrity, transparency, and in good faith.Process and address all customer inquiries within the specified turnaround time (TAT).Aim for zero errors in sales and service delivery to maintain quality benchmarks.Proactively identify and promote cross-selling opportunities within the existing Protego customer portfolio.Achieve renewal conversion rates in line with business objectives.

Key Responsibilities:Team Coaching: Offer expert guidance to teams in adopting and enhancing Agile methodologies.Facilitation: Conduct Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and reviews, to ensure efficiency and productivity.Training: Lead training sessions and workshops to inform teams and stakeholders about Agile principles and practices.Continuous Improvement: Analyze team processes and workflows to identify enhancement opportunities and implement strategies for improved efficiency.Mentorship: Provide mentorship to team members and leaders to elevate their Agile expertise and mindset.Collaboration: Partner with the VP of Culture Shift to cultivate and reinforce an Agile, customer-centered culture throughout the organization.Performance Metrics: Monitor and evaluate performance metrics to gauge the effectiveness of Agile practices and pinpoint areas for further enhancement.Stakeholder Engagement: Collaborate with stakeholders to comprehend their requirements and ensure alignment with Agile methodologies and objectives.Conflict Resolution: Address and mediate conflicts within teams to maintain a harmonious and productive workplace.Agile Advocacy: Champion Agile methodologies by promoting their advantages and facilitating their adoption across the organization.

Job Purpose:Achieve and surpass monthly and annual sales targets.Drive market penetration by focusing on acquiring new clients while nurturing existing relationships.Conduct comprehensive analysis post-field visits to provide clients with tailored information.Maintain a thorough understanding of all policies, products, and processes to ensure an exceptional client onboarding experience.Engage proactively in Learning and Development programs to enhance sales effectiveness.Strictly adhere to KYC, Compliance policies, and other relevant processes.General Accountability:Financial:Meet or exceed established sales and revenue objectives for all products as per business plans.Fulfill monthly and annual KPI targets.Focus on New to Bank acquisitions while maximizing existing client relationships.Capitalize on cross-selling opportunities to enhance revenue from each customer.Maintain daily sales reports for review by team leaders and management.Customer Focus:Demonstrate commercial effectiveness while maintaining a strong customer focus and delivering exceptional service.Possess in-depth knowledge of all products, policies, and processes to ensure a superior client onboarding experience.Prevent mis-selling by transparently offering products and services that meet customer needs.Effectively understand and address customer complaints to ensure timely resolutions.Learning & Growth:Participate actively in assigned development programs and take responsibility for personal growth through collaboration with Team Leaders.Engage in mandatory training and development programs.Stay informed about competitors' offerings and provide suggestions for product/process improvements to management.Internal Processes:Implement prescribed Sales and Compliance processes in accordance with the Bank's policies.Establish governance and controls to proactively identify and mitigate potential risks.Adhere to the Risk Control Assessment process across all areas of Business Banking including Selling, Client Onboarding, Fraud Control, and KYC Documentation.Comply with all internal processes to ensure satisfactory audit ratings.

As a Business Banking Relationship Officer, you will be the first point of contact for customers, handling both inbound and outbound communications through calls, chats, and emails. Your primary responsibility will involve addressing inquiries, resolving account-related issues, and providing detailed information about our products and services.Your role will include engaging with customers to identify their financial needs, enabling you to effectively cross-sell our banking products and services that best meet their requirements. You will also be responsible for reporting any suspected fraudulent transactions in accordance with established fraud detection protocols.In addition, you will work to manage and de-escalate customer frustrations or complaints, demonstrating empathy and patience while striving for satisfactory resolutions. Adhering strictly to security and compliance guidelines, you will ensure the confidentiality and integrity of customer information and transactions.Collaboration with team members and other departments will be essential in addressing customer issues and enhancing overall service delivery. Staying informed about banking products, policies, and procedures will empower you to provide accurate and up-to-date information to customers.You will document all customer interactions accurately in our designated systems, maintaining detailed records for future reference. Your commitment to exceptional service delivery will be key in enhancing customer satisfaction and loyalty.To succeed in this role, you will be expected to achieve monthly sales targets through effective cross-selling and closing of sales, as well as provide valuable market feedback on competition and suggestions for product improvement.This role demands personalized service, where you will efficiently gather customer information, assess their needs, and educate them accordingly, while capturing and reporting customer feedback for continual product development. It is essential to follow all bank procedures and processes with full adherence to BCP steps, ensuring differentiation between Conventional and Islamic calls based on customer preferences.

Your Role and ResponsibilitiesWork collaboratively with Relationship Managers to provide insightful feedback that aligns with our business objectives.Engage in sales activities with integrity and professionalism, ensuring transparency in all customer interactions.Respond swiftly to customer inquiries and requests, guaranteeing resolution within defined turnaround times (TATs).Prepare and submit applications with meticulous attention to detail, maintaining a 100% accuracy rate.Coordinate with internal teams to ensure seamless processing of applications.Comply strictly with HR policies, organizational guidelines, and the professional Code of Conduct.Adhere to Service Level Agreements (SLAs) and TATs as specified in operational protocols.Proactively minimize individual clawbacks, ensuring they remain within the company’s targets for the financial year.Qualifications for SuccessSolid understanding of banking and insurance products, particularly those offered by RAK Bank and competitor banks.Sales and service-oriented mindset.Exceptional communication, persuasion, and interpersonal skills.Adept at identifying cross-sell opportunities within other business divisions for Bancassurance products.Experience in managing Point of Sales loans and Business loans.Ability to collaborate effectively with external agencies, such as Network International.

Key ResponsibilitiesWork collaboratively with Relationship Managers to provide timely and insightful feedback that drives business objectives.Engage in sales with the highest level of integrity and professionalism, ensuring transparency in all customer interactions.Respond swiftly to customer inquiries, guaranteeing resolution within established turnaround times (TATs).Prepare and submit accurate applications, maintaining a 100% accuracy rate in all documentation.Facilitate effective collaboration with internal teams to ensure seamless processing of applications.Comply with HR policies, organizational standards, and the professional Code of Conduct.Adhere to Service Level Agreements (SLAs) and TATs as specified in operational guidelines.Effectively manage individual claw backs, ensuring they align with the organization’s financial targets for the fiscal year.QualificationsSolid understanding of banking and insurance products, including RAK Bank offerings and those of competing institutions.Strong sales and service orientation.Exceptional communication, persuasion, and interpersonal skills.Ability to identify cross-selling opportunities across various banking divisions for Bancassurance products.Experience in managing and overseeing Point of Sales loans and Business loans.Collaborate with external agencies such as Network International.

What You Will Be DoingConsistently meet and exceed assigned sales targets, directly contributing to the overall business objectives of RAKBANK.Remain updated on competitor product offerings and provide insights for enhancing current processes.Deliver timely updates to the Relationship Manager regarding business targets and achievements.Ensure compliance with all service standards established by Protego/Bank, maintaining exceptional customer satisfaction.Conduct the sale of insurance products with a strong commitment to integrity, transparency, and good faith.Process all customer requests promptly and accurately within the defined turnaround time (TAT).Maintain a zero-error standard in sales and service delivery to meet quality benchmarks.Actively seek cross-selling opportunities within the existing Protego customer base.Achieve renewal conversion rates in line with business objectives.What You Should HaveFamiliarity with banking regulatory frameworks, policies, and confidentiality standards.Strong negotiation and interpersonal skills.A proactive approach to contributing to business continuity.

Work collaboratively with Relationship Managers to provide timely and insightful feedback that aligns with our business objectives.Engage in sales activities with the highest level of integrity and professionalism, ensuring transparency in all customer interactions.Respond swiftly to customer inquiries, ensuring resolutions are achieved within the designated turnaround times (TATs).Ensure submission of error-free applications and maintain a record of 100% accuracy in all documentation.Facilitate seamless coordination with internal teams to enhance the efficiency of application processing.Comply strictly with HR policies, organizational standards, and the professional Code of Conduct.Meet all Service Level Agreements (SLAs) and TATs as specified in operational guidelines.Proactively manage individual clawbacks to keep them within the organization's target limits for the fiscal year.

Your Role and ResponsibilitiesMeet and exceed assigned targets while actively contributing to the broader business goals.Analyze competitor offerings and suggest improvements to enhance operational processes.Provide timely updates to the Relationship Manager regarding performance against business objectives.Uphold service standards established by Protego and RAKBANK, ensuring exceptional customer satisfaction.Facilitate the sale of insurance products with integrity, transparency, and professionalism.Process customer requests promptly within the established turnaround times.Maintain impeccable accuracy in sales and service delivery to ensure quality assurance.Identify and promote cross-selling opportunities within the existing customer base of Protego.Achieve renewal conversion rates in line with business targets.

Collaborate effectively with Relationship Managers, providing timely and insightful feedback to drive business objectives.Conduct sales with integrity and professionalism, ensuring transparency in all interactions.Respond promptly to customer inquiries, ensuring resolutions within established turnaround times (TATs).Submit applications with meticulous attention to detail, achieving 100% accuracy in documentation.Coordinate with internal teams to ensure the smooth and efficient processing of applications.Comply strictly with HR policies, organizational protocols, and the professional Code of Conduct.Ensure adherence to Service Level Agreements (SLAs) and TATs as specified in operational procedures.Strategically minimize individual clawbacks, maintaining them within organizational targets for the fiscal year.