Senior Customer Experience Strategy Specialist

As a Senior Customer Experience Strategy Specialist at Delivery Hero, you will play a pivotal role in enhancing our customer interactions and overall experience. Your expertise in customer journey mapping, analytics, and strategic planning will help us elevate our service offerings. You will collaborate with cross-functional teams to develop actionable insights and initiatives that drive customer satisfaction and loyalty.

Join Delivery Hero as a Senior Specialist in Customer Experience Operations, where you will play a pivotal role in enhancing our customer engagement strategies. You will be responsible for analyzing customer feedback, optimizing operational processes, and ensuring a seamless experience for our users. Collaborate with cross-functional teams to implement innovative solutions that drive customer satisfaction.

Role overview Delivery Hero is hiring a Senior Manager of Customer Experience Retention & Optimization in Dubai. This role centers on strengthening customer satisfaction and loyalty by shaping how customers engage with the company's services. What you will do Lead a team that analyzes customer feedback and behavior to uncover insights. Design and put in place strategies aimed at retaining customers and lowering churn. Optimize the customer journey to boost satisfaction and grow customer lifetime value. Guide the execution of initiatives that build and support long-term customer relationships.

Role overview Delivery Hero seeks a Customer Experience Retention Manager based in Dubai. The main focus is to strengthen customer loyalty and satisfaction by shaping and implementing retention initiatives throughout the business. Key responsibilities Develop and execute customer retention strategies aimed at increasing engagement and loyalty. Monitor and analyze key performance indicators to assess the effectiveness of retention activities. Collaborate with marketing and product teams to create targeted campaigns that resonate with customers. Analyze customer behavior and feedback to identify ways to improve the customer journey. Requirements Background in customer retention, with a strong interest in enhancing customer experiences. Proven experience building and implementing successful retention strategies.

Join Animoca Brands, recognized as a Deloitte Tech Fast winner and a member of the Fortune Crypto 40, as we redefine the landscape of digital property rights and the open metaverse. At the forefront of the Web3 revolution, Animoca Brands develops and publishes a diverse range of products, including popular titles such as Anichess, The Sandbox, PHANTOM GALAXIES™, and Crazy Defense Heroes, alongside projects leveraging iconic intellectual properties like The Walking Dead and Power Rangers. Our innovative platform, Mocaverse, empowers users by providing a single entry point to maximize their Web3 experiences and rewards. With a robust investment portfolio exceeding 540 Web3 projects, including names like Yuga Labs, Axie Infinity, and OpenSea, Animoca Brands is committed to shaping the future of gaming and digital interaction. To learn more, visit www.animocabrands.com or follow us on X (Twitter), YouTube, Instagram, LinkedIn, Facebook, and TikTok.

Join AECOM as a Senior Advisor in Safety, Health & Environment, focusing on roads experience. This pivotal role involves developing and implementing robust safety protocols and environmental management systems to ensure compliance with local and international regulations. Your expertise will contribute significantly to enhancing safety culture and promoting environmental sustainability across projects.

APM Monaco, established in 1982, draws inspiration from the elegance and lifestyle of Monaco and the South of France to create contemporary fashion jewelry. The company is seeking a Customs Clearance Specialist for a full-time, office-based role in Dubai Commer City. Role overview This position focuses on managing the company’s import and export customs processes in Dubai. The Customs Clearance Specialist ensures all documentation is accurate and submitted on time, maintaining compliance with relevant customs regulations. Main responsibilities Handle all import and export customs clearance activities, ensuring timely and precise documentation within company systems. Maintain compliance with customs laws and internal procedures. Monitor bonded inventory, conduct monthly reconciliations, and provide detailed inventory analyses. Verify and confirm HS codes for various products and raw materials. Communicate with customs authorities and keep current with regulatory updates. Support customs inspections and audits, resolving issues as they occur. Requirements Minimum of 5 years’ experience in customs clearance in Dubai, preferably within Free Zone operations. Strong understanding of Dubai Customs regulations and HS code classification. Proficiency in customs declaration processes and Dubai Trade systems. Analytical and problem-solving abilities. CCE or CTLP certification considered an advantage. Fluent in Arabic and English. Strong communication skills and ability to work well under pressure. Immediate availability is preferred. Benefits Work with a diverse, international team. Opportunities for professional growth and development. Collaborative culture that values teamwork and open communication. Comprehensive benefits package, including medical coverage, paid time off, and significant employee discounts.

At AKQA, we harness the imaginative fusion of art and science to craft stunning ideas, products, and services. Through our entrepreneurial spirit and collaborative ethos, we design adaptive digital solutions that inspire and yield remarkable results for our clients.As an Experience Designer at AKQA, you will leverage empathy, systems thinking, and exceptional craftsmanship to transform strategic insights into innovative solutions for human challenges. As a skilled storyteller and bold innovator, you will create interactive experiences, products, and services that inspire change.Your contributions will be pivotal in the expansion of the Experience Design department. You will integrate insights from clients, businesses, and end-users, while considering the technical delivery environment, to formulate effective design blueprints. Acting as the user-centered connector, you will harmonize business, creativity, and technology, facilitating design workshops and collaborating with multidisciplinary teams to achieve award-winning, impactful outcomes.At AKQA Dubai, located in the vibrant Media City, you will have the chance to produce meaningful work for world-renowned companies in one of the globe’s most dynamic cities, while benefiting from our extensive network of specialists across our global studios. Join us in an environment that encourages a dynamic and meritocratic culture, surrounded by some of the brightest talents in the industry.

Beond is looking for a Guest Experience Agent to join the Contact Centre team in Dubai. This role focuses on supporting guests and maintaining the airline's standards for service and hospitality. Key responsibilities Respond to guest inquiries and requests, offering clear and helpful information Assist travelers with bookings and travel arrangements Address issues or concerns with professionalism and empathy Represent the Beond brand in every interaction, ensuring a positive guest experience What helps you succeed Strong communication skills and a focus on solutions Comfort engaging with guests from a range of backgrounds Empathy and patience when handling guest concerns Dedication to delivering a high level of service Location This role is based in Dubai, United Arab Emirates.

About Valtech:At Valtech, we are revolutionizing the connection between brands and their customers. As a leading global digital innovation firm, we harmonize creativity, technology, and strategy to tackle intricate business challenges and deliver outstanding experiences.With a team of over 6,500 professionals across 60+ offices in more than 20 countries, we are broadening our presence in the MENA region, with Dubai as our strategic hub. At Valtech, we foster business transformation as trusted partners to some of the world's most esteemed brands, offering our team opportunities for growth, a culture grounded in values, international career paths, and the chance to shape the future of experiences.About the Team:We are a part of Valtech MENA, an experience innovation company that merges diverse disciplines to create a better way for people to engage with the world. Our work lies at the crossroads of different cultures and perspectives, delivering solutions that exceed expectations and empower brands to thrive in a digital landscape.We prioritize clarity, collaboration, and a deep respect for our craft, which influences both our creations and our collaborative efforts.Overview:We are in search of an Experience Operations Director who will oversee the delivery of experience design across various projects. This role is dedicated to converting strong experience direction into high-quality, structured execution. You will ensure that concepts remain robust amid the realities of timelines, tools, team dynamics, and technical impediments, preserving clarity and intent.Your responsibilities will include defining the delivery process, supporting teams in its execution, and maintaining consistent quality standards across all outputs.The Role:You will ensure that experience design is delivered accurately, consistently, and with the highest quality standards. Your role involves operating from a clear experience direction and influencing how this is realized in practice. You contribute to the evolution of the vision through tangible delivery, creating clarity in complexity and structure amid ambiguity. Your commitment to craft and the systems that facilitate scalable craftsmanship are essential.

Join us as a Senior Fraud Specialist at Delivery Hero, where you'll play a vital role in safeguarding our operations against fraudulent activities. This senior-level position is ideal for an experienced professional with a keen eye for detail and a passion for analytics.

AECOM is looking for a Senior Project Controls Specialist to join our dynamic team in Dubai, United Arab Emirates. In this crucial position, you will take charge of all project control functions, ensuring projects are delivered on time, within budget, and in alignment with our strategic goals. You will act as a key strategic partner to project leadership, offering data-driven insights and recommendations that facilitate informed decision-making for complex, large-scale projects.Key Responsibilities:Lead the establishment of comprehensive project control systems, including developing Work Breakdown Structures (WBS), baseline budgets, and schedules.Capture and analyze progress and expenditure data to evaluate project performance effectively.Utilize earned value management (EVM) techniques to assess cost and schedule performance, and forecast Estimate at Completion (EAC) for costs and labor hours.Conduct risk analysis and assist in contingency planning to minimize potential financial and scheduling impacts.Ensure adherence to change control processes and protocols.Prepare and present detailed project control reports, encompassing performance metrics, forecasts, and variance analyses to support accurate project management.Exhibit proficiency with project control tools, including scheduling, cost management, and document management systems.Leverage company cornerstone systems to provide cost data in formats aligned with project and organizational requirements.Apply financial terminology and metrics to evaluate the financial implications of project decisions and actions.Identify project risks and escalate issues through appropriate channels promptly.Ensure compliance with internal processes and procedures.Execute specific tasks on complex projects under the guidance of a Senior Project Manager, Associate, or Director.Analyze extensive financial datasets to uncover key project issues and performance trends.Monitor workforce data, labor hours, and cost requirements against budget constraints.Collect and interpret data for trend analysis and forecasting, providing insights into progress and its impact on costs.

Join our vibrant team at Accor as the Assistant Guest Experience Manager, where you will play a pivotal role in ensuring our guests enjoy exceptional service throughout their stay. You will assist in managing daily operations, coordinate with various departments, and contribute to the overall guest experience.Your passion for hospitality and commitment to service excellence will inspire your team, helping them to create memorable experiences for our guests. You will engage with visitors, gather feedback, and implement improvements to enhance guest satisfaction.

We are seeking a highly organized and proactive Senior Administrative Specialist to join our dynamic team at AITO. As a key member of our administrative staff, you will play a crucial role in ensuring the smooth operation of our office. Your responsibilities will include managing front desk operations, coordinating meetings, and maintaining office supplies to create an efficient work environment.Your initial duties will involve front desk responsibilities and reception work, where you will be the first point of contact for visitors and clients. Your ability to communicate effectively in both Arabic and English will be essential in this role, as you will assist with various administrative tasks, including government procedures and event planning.Join us at AITO, where we are redefining luxury in the automotive industry by integrating advanced technology with traditional elements of safety and comfort.

About the RoleAs the Vice President & Head of Frontline Sales Experience & Alternate Channels, you will report directly to the EVP & Head of Retail Customer Acquisition. In this pivotal position, you will spearhead the transformation of customer and employee onboarding across all retail banking channels. This strategic role focuses on optimizing the digital journey, enhancing alternate acquisition channels, and building partner ecosystems to create scalable and seamless customer experiences.What You’ll Be DoingFrontline Sales Experience & Customer OnboardingOversee the complete onboarding journey across branches, elite banking, direct sales, digital platforms, field operations, and Employee Banking.Identify and address customer pain points throughout both physical and digital interaction points.Guarantee consistent and seamless experiences across various products and segments.Employee Onboarding & EnablementCraft and implement robust onboarding frameworks tailored for front-line sales teams.Partner with HR, Learning & Development, and business leaders to ensure training aligns with product, policy, and process updates.Evaluate the effectiveness of onboarding processes and promote continuous enhancements.Alternate Channels OversightDrive strategy and execution for:Kiosk-led acquisition in retail environmentsLocal Area Marketing (LAM) initiativesDigital acquisition partnerships (such as fintechs, aggregators, and payroll partners)Develop customized onboarding journeys specific to each channel and partner type.Monitor channel performance to maintain brand alignment.Digital Journey OptimizationRefine digital onboarding experiences across mobile and assisted channels.Synchronize physical onboarding across branches, kiosks, and field sales.Utilize analytics and customer feedback to enhance the onboarding journey.Cross-Functional & Governance LeadershipCollaborate with product, compliance, risk management, operations, and technology teams to bridge onboarding gaps.Lead governance discussions across retail sales units and partner networks.Promote the simplification and standardization of onboarding policies and procedures.

About VertoAt Verto, we are dedicated to transforming global finance, empowering businesses in Emerging Markets to thrive internationally. Founded by visionary British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our African roots give us unique insights into the challenges faced with cross-border payments—such as illiquid currencies, exorbitant fees, and sluggish transactions. Africa remains our focal point as we bridge the gap between developing and developed markets, fostering economic growth.Initially launched as a Forex solution for the Nigerian Naira, Verto has developed into a leading platform that facilitates seamless transfers of billions of dollars for thousands of businesses annually. We believe that your business location should not dictate your success or growth potential. We are committed to providing equal access to efficient payment and liquidity solutions that are standard in developed regions.We are proud to be backed by esteemed investors, including Y-Combinator, Quona, and MEVP. With accolades such as the Milken-Motsepe Prize and recognition on lists like CNBC’s fastest-growing UK companies, the Deloitte Fast 50, and Sifted’s fastest-growing UK tech firms, we are shaping a future of effortless cross-border payments.Join us on our journey to revolutionize global finance.Role OverviewSeize the opportunity to play a vital role in our Onboarding Specialists team. This position transcends traditional file processing; you will be instrumental in crafting our global client journey, especially focusing on the UAE. We seek a growth-oriented leader who will not only review applications but also influence our onboarding strategy, bridging high-speed Sales with stringent Compliance in a rapidly growing Fintech environment.About the RoleWe are looking for an enthusiastic and results-driven Senior Onboarding Specialist to oversee the onboarding experience for global customers, particularly in emerging markets, while ensuring compliance with international regulations.What You’ll Be DoingScale Without Borders: Take ownership of the complete onboarding journey for diverse businesses in the UAE and globally. You will explore intricate corporate structures and make decisive partnership calls.Build 360° Client Profiles: Harness client data, external insights, and our innovative technology to create comprehensive client profiles that guide our onboarding process.

Join our dynamic team at Spocket as a Customer Success Specialist where your passion for helping others will shine. In this role, you will be at the forefront of our customer engagement efforts, assisting users with their inquiries and ensuring they have an exceptional experience with our platform.Your excitement for this role stems from the opportunity to...Interact with users through email and online chat, providing solutions to their queries and challenges.Deliver outstanding customer service, highlighting the benefits of our software and how it can empower users in their business endeavors.Collaborate with the tech team to escalate bugs and product concerns as necessary.Conduct phone conversations with customers when required, ensuring clarity and support.Work together with colleagues to create insightful articles that enhance the experience for retailers and suppliers using Spocket.Collect user feedback and feature requests to influence Spocket’s product development strategy.

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists utilizing our services, Fresha has successfully processed more than 1 billion appointments to date.Headquartered in London, UK, Fresha operates 15 offices worldwide across North America, EMEA, and APAC.Our platform empowers consumers to easily discover, book, and pay for beauty and wellness appointments with local businesses. In turn, beauty and wellness professionals leverage our all-in-one platform to effectively manage their operations through advanced business software and financial tech solutions.Fresha’s ecosystem equips merchants with the essential tools to operate smoothly, facilitating appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory, and team management.Our consumer marketplace unlocks significant revenue potential for partner businesses by harnessing the power of online bookings and automated marketing via mobile apps and strategic integrations with leading tech brands such as Instagram, Facebook, and Google.Role OverviewIn line with our ambitious growth plans, we are on the lookout for a talented B2B Software Support Specialist to join our global Software as a Service (SaaS) team.You will work closely with our partners, managing support tickets and communicating through various channels including email, voice/phone, live chat, social media, WhatsApp, and SMS at Fresha.This role is an excellent opportunity for individuals seeking a dynamic, fast-paced environment, who thrive on autonomy, enjoy challenges, and aspire to make a meaningful impact.

Immediate Start Available!AlphaSights is on the lookout for a passionate and detail-oriented Workplace Experience Coordinator to join our vibrant team in Dubai. As a key member of our office, you'll play a pivotal role in ensuring a seamless and productive workplace for all employees and visitors.In this dynamic position, you will be responsible for front-of-house operations, delivering exceptional hospitality, and maintaining efficient office workflows. If you are proactive, organized, and eager to contribute to our fast-paced environment, we invite you to apply and become part of our growing family.

Join Veeam Software as a Senior Domain Engineering Specialist in our Dubai office, where you will leverage your expertise to drive innovative solutions in data management and protection. You will be part of a dynamic team focused on enhancing our product offerings and ensuring the highest level of customer satisfaction through robust engineering practices.