Manager of Coverage - Commercial Banking (Emiratized Role)

Key Responsibilities:Perform thorough credit analysis by evaluating audited financial statements and formulating comprehensive Credit Proposals.Facilitate onboarding and provide monitoring support for the acquisition and management of Discretionary Lending customer portfolios, collaborating closely with assigned Relationship Managers.Ensure precision in financial spreading and qualitative analysis while meeting established turnaround times for credit proposals.Oversee the follow-up on the origination and execution of customer transactions.Adhere to relevant departmental policies, processes, and standard operating procedures to ensure consistent and controlled work practices.Uphold the organization’s values and ethics, actively contributing to fostering a value-driven culture within the bank.Engage in identifying opportunities for continual improvement and sustainability of systems, processes, and practices, emphasizing global standards, productivity enhancement, and cost reduction.Assist in the prompt preparation of accurate statements and reports to align with departmental requirements and quality benchmarks.Job Context:Support Relationship Managers with the administrative tasks related to the client portfolio, ensuring that all documentation and client files comply with the bank’s policies and procedures.Extract and assess financial statements, cash flow projections, and other intricate financial reports to deliver precise evaluations and recommendations for credit submissions, highlighting key risks and mitigation strategies.Stay vigilant for cross-sell opportunities by assessing client needs, fostering strong customer relationships, and referring clients to appropriate specialists (Trade Finance, Cash Management, and Treasury) for additional product offerings.Deliver outstanding client service by addressing client inquiries promptly and professionally, adhering to established service standards.Contribute to enhancing customer service and satisfaction outcomes for the assigned portfolios.Welcome and guide clients on the bank’s products and services.Execute relevant financial transactions for clients in accordance with service quality standards and bank policies.Assess acceptable levels of lending risk in line with the bank’s risk appetite statement to optimize profitability from transactions.Ensure high data quality standards by maintaining accurate information in the bank’s systems and documentation in a timely manner.Educate clients on various access channels (e.g., Corporate Internet Banking, Phone Banking) to enhance their understanding of available options.

Job Purpose:As a vital contributor to the economic landscape of the UAE, particularly in Dubai, the role of Director of Coverage in Commercial Banking focuses on supporting SME and Mid-Market companies as they expand both locally and internationally. The successful candidate will create a personal development plan in collaboration with their Line Manager and pursue continuous improvement through best practices. This position demands the ability to effectively assess and respond to customer needs while ensuring alignment with FAB’s lending and risk management policies.General Accountability:Sales and Financial:Enhance relationships with existing clients while expanding the customer base.Drive increases in sales volume and market share in targeted segments.Utilize newly approved limits to maximize client engagement.Ensure high-quality processing of Credit Applications.Maintain prompt response times for customer inquiries and business applications.Align financing structures and pricing with client needs for optimal solutions.Establish a customer-focused approach to gain a competitive advantage.Increase market share within high-end segments.Leverage existing clients’ networks to foster new lending relationships.Manage and develop the corporate financing portfolio effectively.Provide timely and accurate product information to clients, highlighting benefits that impact their operations.Actively pursue business opportunities and follow up on leads within designated segments.Coordinate visits with the GTx and FX teams to foster client relationships.Facilitate cross-selling opportunities by identifying leads for other bank areas.Risk Management:Prepare and analyze Credit Applications, ensuring compliance with bank policies and regulations.Recognize and address signs of unsatisfactory account conduct promptly.Evaluate financial and business risks associated with lending decisions.

Embark on a fulfilling career with First Abu Dhabi Bank as a Digital Onboarding Officer. In this pivotal role, you will facilitate seamless onboarding experiences for our clients in the digital landscape. You will leverage your expertise to enhance customer satisfaction, streamline processes, and ensure compliance with banking regulations.Join a dynamic team dedicated to innovation and excellence in banking solutions.

Join First Abu Dhabi Bank as a Virtual Customer Service Executive in an Emiratized role, where your skills will contribute to our commitment to excellence in customer service. In this position, you will be responsible for providing top-notch support to our clients, ensuring their needs are met effectively and efficiently.

JOB PURPOSEThis role is designed for a skilled manager to oversee delinquent and vulnerable accounts specifically in secured products. The primary objective is to drive team performance to meet key performance indicators (KPIs) while adhering to local regulations and the Code of Practice (CPR).Key ResponsibilitiesStrategic ResponsibilitiesOversee the team's portfolio, achieving financial targets related to collections, productivity, and call quality while minimizing valid complaints.Lead, motivate, and manage a dedicated team whose performance significantly influences the Bank’s profitability.Direct the team to maximize recoveries and facilitate financial solutions that support and assist customers.Conduct debt counseling sessions and, when necessary, initiate legal discussions with affected customers.Implement the collection process in compliance with CPR regulations, ensuring the bank's reputation remains intact.Establish effective capacity planning to optimize staffing resources.Maintain a low audit risk rating for the unit.Negotiate settlements with customers, aiming for mutually beneficial outcomes.Support the development of a robust collections infrastructure for recovering delinquent accounts by recruiting motivated staff and providing training and resources.Coordinate with various internal departments (Credit, CAD, Paralegal) to finalize processes related to restructures, settlements, and legal matters.Engage with external entities and property management firms to gather lease information for mortgaged properties.Oversee the front-end collections team, monitoring performance metrics and call volumes.Execute dialer campaigns (both predictive and preview) and manage voice and SMS outreach to delinquent mortgage customers.Effectively reduce delinquency rates by managing front-end collection efforts.Address escalated complaints and customer inquiries, enhancing resolution processes and reducing complaint rates.Legal, Regulatory and Compliance:Ensure adherence to local legal and regulatory standards, reporting any developments that may impact collection activities or legal actions.Oversee Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.Key Performance IndicatorsCompliance with Collection Policies and ProceduresAchievement of Collection Targets/BudgetsAdherence to CPR regulations in customer interactionsNo high-risk audit observations

Join First Abu Dhabi Bank as a Virtual Relationship Officer and be part of a dynamic team dedicated to enhancing client relationships through innovative digital solutions. This Emiratized role is perfect for those looking to make an impact in the banking sector while working remotely.

Join First Abu Dhabi Bank as a Senior Officer in our Wealth Investment Services division. In this dynamic part-time role, you will play a pivotal role in providing high-quality investment solutions and personalized financial advice to our esteemed clients. Your expertise will help shape their financial futures while enhancing our portfolio of wealth management services.

Key Responsibilities:Team Coaching: Offer expert guidance to teams in adopting and enhancing Agile methodologies.Facilitation: Conduct Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and reviews, to ensure efficiency and productivity.Training: Lead training sessions and workshops to inform teams and stakeholders about Agile principles and practices.Continuous Improvement: Analyze team processes and workflows to identify enhancement opportunities and implement strategies for improved efficiency.Mentorship: Provide mentorship to team members and leaders to elevate their Agile expertise and mindset.Collaboration: Partner with the VP of Culture Shift to cultivate and reinforce an Agile, customer-centered culture throughout the organization.Performance Metrics: Monitor and evaluate performance metrics to gauge the effectiveness of Agile practices and pinpoint areas for further enhancement.Stakeholder Engagement: Collaborate with stakeholders to comprehend their requirements and ensure alignment with Agile methodologies and objectives.Conflict Resolution: Address and mediate conflicts within teams to maintain a harmonious and productive workplace.Agile Advocacy: Champion Agile methodologies by promoting their advantages and facilitating their adoption across the organization.

Join RAK Bank as an Assistant Relationship Manager in our Commercial Banking Assets Acquisition department. In this entry-level position, you will play a key role in supporting our team by assisting in the management of client relationships and contributing to the acquisition of commercial banking assets. This is an excellent opportunity for fresh graduates or individuals seeking to kickstart their career in banking.

We are seeking a dynamic and results-oriented professional to join our team in Dubai as a Corporate Banking & Contracting Sales Executive. This Emiratised role focuses on collaborating with Coverage teams to design and deliver innovative Cash and Trade solutions, while actively managing and expanding our Transaction Banking business across the UAE.Key Responsibilities:Commercial Oversight: Drive long-term success in delivering working capital solutions for our cash and trade clients.Business Development: Identify and cultivate Cash and Trade business opportunities to enhance profitability throughout the UAE.Product Growth: Collaborate with coverage teams to increase Cash and Trade product offerings, implementing strategic calling plans for various industry segments to enhance client engagement.Consultative Solutions: Utilize your Cash and Trade expertise to create and implement tailored solutions that meet customer needs, including structuring complex cash management deals and addressing RFPs.Market Innovation: Develop custom open account solutions (SCF & RF), ensuring a superior customer experience through a consultative approach.Liquidity Solutions: Design liquidity and liability solutions that support CASA growth while maintaining a focus on customer satisfaction.Risk Management: Proactively manage compliance and fraud risks within the Cash and Trade business while developing client solutions.Digital Transformation: Encourage the transition of existing and new clients to FAB’s digital platforms.Pipeline Management: Collaborate with coverage teams to build and sustain a robust Cash and Trade pipeline, focusing on closing deals and maintaining consistent communication with stakeholders.Credit Proposal Development: Partner with coverage teams to create quality credit proposals for Trade facilities, managing transactional risk efficiently.Service Excellence: Ensure the highest level of service delivery by collaborating with various stakeholders to prioritize customer satisfaction.Cross-Regional Collaboration: Maintain close communication with regional stakeholders to facilitate cross-border transactions and opportunities.Client Engagement: Enhance revenue by deepening existing client relationships and supporting the coverage team in attracting new clients.

Join First Abu Dhabi Bank as a Support Officer in this exciting Emiratized part-time role. You will play a key role in providing exceptional support to our clients and enhancing their banking experience. We are looking for a proactive individual who can effectively assist with various customer inquiries and administrative tasks.

asico offers dedicated entry-level roles in Dubai as part of its Emiratization initiative, designed to support UAE Nationals at the start of their careers. This program aims to help early-career professionals begin and grow within the organization. Who can apply Recent graduates and those just starting their careers are encouraged to apply. asico values enthusiasm and a willingness to learn. Roles are matched to each candidate’s skills, qualifications, and the company’s current needs. What you will find Structured training and development programs A collaborative, supportive work environment Chances to build skills and advance professionally This Emiratization initiative offers a pathway for UAE Nationals to begin their professional journey with asico.

Bayut & dubizzle are iconic, homegrown brands with a robust presence across the seven emirates of the UAE. We connect millions of users nationwide, committed to providing the best online search experience.As a part of Dubizzle Group, we stand alongside some of the top classified brands in the market. With a combined reach of over 123 million monthly users, we are dedicated to offering an unparalleled platform for our customers’ needs.As a Commercial Vehicle Bank Evaluator - VAS, you will play a vital role in generating leads for commercial vehicle evaluations by conducting visits to banks and companies. Your primary responsibility is to assess the condition and authenticity of commercial vehicles, ensuring compliance with required standards through thorough inspections, document verifications, and damage identifications.Key Responsibilities:Perform detailed physical inspections of commercial vehicles (including trucks, buses, cranes, heavy vehicles, etc.).Evaluate the authenticity of engines, chassis, and mileage.Determine the fair market value of commercial vehicles.Identify risks related to fraud, tampering, or misrepresentation.Regularly visit banks and dealers to generate leads for vehicle evaluations.Meet sales targets and uncover new opportunities.

Join Our Vision at Pave BankPave Bank is a fully licensed commercial bank, authorized by the National Bank of Georgia, and we are pioneering the world's first programmable banking experience. Our mission is to revolutionize the way global enterprises access and transfer capital by seamlessly connecting traditional finance with digital assets. By joining our innovative team, you will be part of a dynamic institution that is redefining financial services. Collaborate with seasoned founders and industry leaders while gaining invaluable insights into institutional banking and digital assets.Your RoleWe are on the lookout for a Commercial Executive to enhance our team in Dubai. In this key position reporting to the VP of Commercial, you will spearhead deal origination and business development initiatives with our institutional clients, ensuring an exceptional onboarding experience.Key ResponsibilitiesIdentify and qualify new commercial opportunities within the fintech, digital assets, payments, and B2B financial services sectors.Oversee the complete origination lifecycle, from prospecting and outreach to structuring opportunities alongside internal stakeholders, while guiding clients through the onboarding process.Establish and nurture strong relationships with senior decision-makers at prospective clients.Work closely with internal teams (product, compliance, operations, and onboarding) to deliver customized solutions that meet client needs.Stay informed on market trends in digital assets and B2B banking to uncover emerging opportunities.Assist the VP of Commercial in refining our go-to-market strategies and developing a scalable origination engine.

Core Responsibilities:Oversee the operations of the designated Coverage team, ensuring optimal performance and effective management of business objectives.Collaborate closely with the Real Estate department to enhance service delivery, while independently driving revenue growth and managing portfolio risks.Develop strong credit skills and understanding of risk/reward parameters to empower decision-making in handling customer service issues and exceptions.Proactively address customer inquiries and service-related matters to optimize resources for cross-selling complex products.Possess in-depth knowledge of customer and corporate products, equipped with effective problem-solving and interpersonal skills to meet performance targets and collaborate effectively with various stakeholders.Maintain a zero-expiry level for all assigned accounts.Meet annual targets for performing loans set by Senior Management.Cross-sell GFM, GTB, and related products to enhance customer satisfaction.Ensure that the Non-Performing Loans (NPL) ratio remains below 4%, with timely credit reviews and renewals.Achieve satisfactory audit reports.Deliver exceptional customer service by acting as a client service manager, proactively resolving issues and facilitating other services.Enhance credit analysis competencies.Adhere to all internal processes for the existing portfolio in accordance with the Bank’s policies and procedures.Comply with documentation requirements for call reports, KYC, and all operational matters, ensuring timely turnaround of new proposals as per agreed Service Level Agreements (SLA).Specific AccountabilitiesDemonstrate sound knowledge of appraisals, financial modeling, and legal/regulatory frameworks.Exhibit strong verbal and written communication skills.Effectively manage teams and work under pressure.Organize workload efficiently to meet deadlines.Interpret and appraise financial statements and feasibility reports accurately.Operate within the framework of Group policies and overall organizational governance.Empowered to make decisions as per the approved authorization matrix.

Key Responsibilities:Proactively identify and acquire new clients by building networks and independently sourcing relevant leads for sales and business growth.Assess and address customers' needs independently.Develop and utilize resources that align with business development and sales targets.Collaborate with relevant teams to ensure exceptional client experience throughout all interactions, from follow-ups to service delivery.Attract and retain clients by crafting innovative outreach strategies in partnership with the marketing department.Align with organizational operational procedures to support revenue generation and sales expansion objectives.Continuously evaluate existing processes to identify opportunities for improvement.Manage relationships within Corporate and Investment Banking, directing the fulfilment team to execute business operations at client sites.Increase the portfolio of Employee Banking clients by targeted percentages.Coordinate Helpdesk and Induction activities at client locations to drive revenue through the promotion of retail asset products and services.Oversee lead generation and management through the FAB CRM systems.Serve as the primary point of contact for customer inquiries.Exceed customer service expectations, ensuring effective complaint management and service enhancements.Efficiently manage the bulk account opening process for employees of targeted CIBG/TML customers.Design and implement strategies to boost business penetration in the region.Engage with Corporate & Investment Banking and Business Banking teams to provide clients with a comprehensive retail banking package.Drive multi-product sales with a focus on enhancing corporate profitability.Monitor market trends, industry developments, and competitive dynamics, sharing insights with the Business Intelligence team to adapt strategies effectively.Work closely with strategic alliances within PBG sales and distribution.Comply with the bank's Standard Operating Procedures, Policies, and Code of Conduct.

Job OverviewAs a Virtual Relationship Manager within our Select Banking division, you will play a crucial role in enhancing the financial engagement of our clients. Your primary objective is to increase the wallet share from an assigned portfolio of clients by achieving set service targets through exceptional relationship management and service delivery.Key ResponsibilitiesManage your allocated portfolio effectively, identifying and capitalizing on business opportunities.Engage with existing clients to deepen relationships and generate new business through referrals.Maintain comprehensive knowledge of all products and services offered by the Unit, enabling confident discussions about product attributes.Proactively assess customer needs and provide tailored solutions while assisting senior team members in building long-lasting client relationships.Ensure prompt escalation of client complaints to facilitate timely resolutions.Promote bank services by delivering consistent, accurate, and transparent information, while educating customers on available alternative channels.Execute assigned operational tasks with a strong emphasis on accuracy and adherence to processes, ensuring high performance standards are met without compromising quality.Implement retention strategies to mitigate the risk of client attrition.

Job OverviewThe Assistant Relationship Manager plays a pivotal role in nurturing and expanding a diverse portfolio of Business Banking Liabilities. This position is fundamental in achieving and surpassing set sales and service objectives while adhering to acceptable risk parameters as outlined in our policy guidelines. Success in this role hinges on exemplary client acquisition, relationship management, and efficient service delivery.Key ResponsibilitiesIdentify and cultivate new liability and transactional business accounts to ensure significant portfolio expansion.Collaborate across different departments to enhance cross-selling prospects.Consistently meet and exceed financial targets.Ensure compliance with the Bank’s regulatory and compliance standards.Follow established processes and controls in alignment with Bank policies.Manage and grow a portfolio of Business Liability clients, emphasizing low-cost transactional funds.Stimulate business growth through the acquisition of new business customers.

Customer AcquisitionAnalyze client needs and collaboratively evaluate the feasibility of potential deals with product teams and partners to ensure alignment with business objectives.Create strategic account plans to promptly pursue identified business opportunities, providing regular updates on pipeline and account development.Offer insights to the Unit Head regarding customer demands and market trends that are commercially viable, assisting in product enhancement to meet customer needs.Relationship ManagementEstablish and nurture effective relationships with clients, managing their accounts under the guidance of the Unit Head to ensure ongoing business and assist customers in making informed decisions regarding their accounts and the financial services available to them.Serve as the primary contact for all clients in the portfolio, ensuring efficient service and resolution of any issues.Cultivate strong partnerships with product teams to enhance cross-selling opportunities.Design and implement a call program to assess risks, evaluate opportunities, and maximize potential cross-selling of products, ensuring alignment with the bank's relationship strategy and portfolio quality.Portfolio ManagementConduct regular meetings with portfolio clients, maintaining ongoing dialogues to address their financial needs and introduce relevant products and services, thereby maximizing portfolio revenue.Stay informed about all services and products utilized by customers, as well as any requests or issues raised across the bank's departments, to ensure comprehensive customer awareness.Guarantee compliance with all regulatory, audit, and internal control requirements to uphold the highest standards of operational efficiency, minimizing potential losses and near misses.Internal CollaborationBuild relationships and coordinate with various departments to meet client service expectations.Engage with stakeholders, including Operations, Technology, Branches, Legal, and Risk, to deliver an exceptional client experience.Self-Management ResponsibilitiesSet performance goals at the beginning of the year in collaboration with the reporting manager, ensuring that these goals are met throughout the year.Identify personal training and development needs and agree upon them with the reporting manager to foster professional growth.

Your Role:Lead and manage the daily operations of the Virtual and Chat teams across various channels, including chat, email, and other digital platforms.Implement strategic objectives for the Contact Centre, focusing on training, coaching, resource allocation, and ensuring KPI & SLA compliance.Enhance team morale and engagement through activities such as team events and huddles.Guide the development and coaching of Team Leaders, Assistant Managers, and Agents, fostering operational excellence.Oversee initiatives and advancements within CRM, Chatbot, and virtual banking processes.Track performance indicators including chat efficiency, conversion rates, staffing utilization, and employee engagement.Forecast staffing needs based on historical call/chat trends to optimize resource allocation.Maintain high service quality by providing continuous coaching, monitoring, and adhering to customer experience standards.Participate in business projects aimed at enhancing systems and improving customer journey experiences.Benchmark service delivery against industry standards to enhance engagement and decrease customer effort.Analyze customer contact patterns to promote ongoing improvements in service delivery.Support strategic objectives, compliance, and transformation initiatives while ensuring alignment with operational policies and performance standards.