Engagement Director, Enterprise Learning Operations

Engagement Director, Enterprise Learning OperationsThe OpportunityWe are looking for an accomplished Engagement Director to spearhead our large-scale enterprise learning operations in the UAE. This pivotal onsite leadership position comes with comprehensive accountability for operational excellence, governance, financial performance, and collaboration with senior stakeholders.This role is ideal for a proactive leader who excels in both strategic planning and execution. You will represent Infopro Learning as the key onsite leader for our program, delivering day-to-day leadership across diverse learning services while fostering long-term stability, performance, and innovation within a well-established enterprise framework.If you thrive in an environment where you can be hands-on, make critical decisions onsite, and eliminate operational hurdles for your teams, this is the role for you.What You Will OwnOnsite Leadership and Operational OversightProvide consistent, visible onsite leadership across enterprise learning operations environments in the UAE.Manage daily operational performance, service quality, and issue resolution across multiple integrated workstreams.Monitor real-time delivery metrics and take proactive measures to ensure service excellence.Conduct regular operational reviews with embedded leaders to ensure alignment, escalations, and accountability.Foster trust and confidence through a strong, credible leadership presence with senior enterprise stakeholders.Strategic Partnership and Engagement LeadershipAct as the senior relationship owner for complex learning engagements, collaborating with senior operational and business leaders.Develop and implement an account strategy aligned with enterprise priorities and Infopro Learning’s regional growth objectives.Lead quarterly performance and planning reviews focusing on outcomes, value realization, and continuous improvement.Identify opportunities for capability expansion, scope evolution, and long-term partnership growth.Provide hands-on advisory support across the learning lifecycle as needed.Governance, Risk, and Quality ManagementImplement and uphold robust governance frameworks aligned with contractual commitments and service standards.Chair governance forums and deliver transparent reports on performance, risks, and improvement initiatives.Enforce quality assurance, compliance, and escalation protocols across all delivery activities.

Hello!We are SFORS, a trading company where traders become successful!We specialize in trading on global financial markets and are a key player in the proprietary trading space and leaders in the pre-market.For the past 20 years, our company has thrived in the stock market thanks to significant investments in trader development, trading technologies, progressive risk management models, and the creation of effective trading strategies—everything that helps traders achieve success.SFORS operates exclusively with its own capital and does not involve external investments.We are currently strengthening our team and looking for an additional Learning & Development Specialist to help us ensure the effective planning, execution, and coordination of the company’s training projects—from concept to implementation.Key Responsibilities:Manage the full cycle of training projects: from idea generation to launch and effectiveness evaluation.Translate business needs into training solutions (programs, courses, workshops, trainings, blended formats).Plan timelines, resources, and budgets for training initiatives.Coordinate the work of trainers, facilitators, external experts, translators, instructional designers, and more.Methodological involvement in the creation of educational content (program development, lesson structures, training formats).Ensure a high-quality learning experience for participants.Evaluate training outcomes, gather feedback, and report results.Maintain documentation and communication regarding projects in internal systems.Essential Skills and Experience:3+ years of experience in Learning & Development, business training, educational design, or training project management.Hands-on experience in developing and delivering training programs/workshops (both internal and external).Knowledge of andragogy, adult development methodologies, and learning evaluation models (Kirkpatrick, 70/20/10, etc.).Project management experience: setting goals, planning, and controlling deadlines and outcomes.Ability to work with multiple stakeholders to align needs and results.Facilitation skills, coaching approach, or training experience (a significant advantage).Experience in creating educational content (presentations, guides, e-learning materials, etc.).

Community Manager, Enterprise Learning OperationsAbout the RoleWe seek a dynamic Community Manager to enhance engagement, coordination, and knowledge sharing across a large-scale enterprise learning initiative in the UAE. This pivotal role centers around managing Communities of Practice, facilitating stakeholder interactions, and ensuring effective communication and meeting schedules.In this position, you will collaborate closely with internal teams, subject matter experts, and learners to keep communities vibrant, organized, and beneficial. Ideal candidates will possess strong organizational skills, be comfortable leading discussions, and adeptly manage multiple workstreams.Key ResponsibilitiesCommunity Coordination & SupportFacilitate community activities across various capability areas and stakeholder groupsCoordinate events, discussions, and initiatives to boost engagementEnsure ongoing communication and accountability across communitiesManagement of Communities of PracticeOversee Communities of Practice to connect learners, practitioners, and expertsOrganize sessions, discussions, and knowledge-sharing eventsMonitor participation and engagement to sustain active communitiesStakeholder EngagementFacilitate interactions between learners, subject matter experts, and stakeholdersAssist in planning and executing engagement activities such as sessions and eventsMaintain clear and timely communications across all stakeholder groupsMeeting Coordination & FacilitationSchedule and manage regular community meetings and forumsPrepare agendas to ensure structured and productive sessionsDocument key takeaways, actions, and follow-upsKnowledge & Content CoordinationSupport the collection and organization of knowledge assets, including best practices and resourcesMaintain shared repositories or platforms for easy access to materialsEncourage ongoing knowledge sharing within the communityLocation & Work ModelThis position is based in the UAE, requiring a blend of onsite and hybrid work. Onsite presence is essential for key events, meetings, and stakeholder interactions.Additional InformationThis role supports a dedicated client program and will be locally employed in the UAE, adhering to regional employment regulations.

Learning Strategist, Enterprise Learning Operations | Onsite UAEThe OpportunityWe are excited to announce an opening for a Learning Strategist within our dynamic Enterprise Learning Operations team in Dubai. This position is crucial in driving the design and development of innovative learning solutions tailored for a large-scale enterprise environment. You will engage in in-depth discovery processes, apply strong instructional design principles, and uphold the highest standards of quality and coherence across all learning initiatives.The Learning Strategist is pivotal in determining how learning experiences are crafted, ensuring alignment with real business objectives while focusing on the learner's needs. This hands-on role is perfect for someone who thrives on inquiry, challenges existing assumptions, and excels at simplifying complex concepts into impactful learning experiences.In this role, you will actively engage with stakeholders, conduct discovery sessions, and work both onsite and in a hybrid capacity within the UAE.What You Will OwnDiscovery and Learning RequirementsLead comprehensive discovery initiatives to identify learning needs, performance gaps, and organizational context.Conduct thorough needs assessments through engaging conversations, observations, and data analysis.Transform business and performance requirements into precise learning objectives and design specifications.Develop detailed design briefs and documentation to guide the design and development teams effectively.Instructional Design Across ModalitiesCreate high-quality learning experiences across various modalities, including instructor-led, virtual, digital, and on-the-job training.Consistently apply best practices in instructional design and adult learning theories.Design engaging, learner-centered experiences that enhance retention and practical application.Establish evaluation approaches to assess learning outcomes and skill acquisition.Develop structured learning pathways that promote ongoing capability enhancement.Learning Brand and Design ConsistencyEnsure all learning solutions reflect and reinforce a cohesive enterprise learning identity.Maintain uniformity in tone, structure, and design methodology across all solutions.Question and challenge design or content decisions that compromise quality or consistency.Collaborate with stakeholders to ensure alignment on design expectations and standards.Working with Subject Matter ExpertsWork closely with subject matter experts to extract and distill critical knowledge.Challenge overly technical or dense content to ensure learning remains accessible and actionable.Facilitate collaborative sessions that convert expertise into clear, user-friendly learning content.

About the CompanyCertiK stands as the foremost blockchain security auditor, delivering an extensive range of tools designed to enhance the security of the blockchain industry on a large scale. With a proven track record of collaborating with over 4,900 enterprise clients and safeguarding more than $557 billion worth of digital assets, CertiK has successfully identified over 18,000 vulnerabilities in blockchain code. Our esteemed clientele includes notable projects such as OKX, Tether, Ripple, and Pancakeswap. We are backed by prominent investors including Tiger Global, Coatue Management, Shunwei Capital, Hillhouse Capital, and influential leaders in the industry like Coinbase Ventures and Binance.

Learning Operations Manager for Enterprise Learning | Onsite in UAEAbout the RoleWe are seeking a dynamic and driven Learning Operations Manager to spearhead the daily operations of a comprehensive enterprise learning program across various locations in the UAE. This pivotal role ensures the smooth execution of scheduling, administration, contractor management, and communication, fostering a seamless learning experience.In this hands-on leadership position, you will oversee a distributed operations function responsible for high-volume training activities, ensuring service quality, operational efficiency, and adherence to client standards. The ideal candidate thrives in fast-paced, complex environments and excels at establishing structure and clarity to large-scale operations.Your Key ResponsibilitiesOperational LeadershipDirect the end-to-end learning operations across multiple sites, guaranteeing consistent and high-quality administrative support.Develop and uphold operational standards, processes, and service level expectations.Implement continuous improvement initiatives to enhance efficiency and scalability.Multi-Site Scheduling & CoordinationManage training schedules across Jebel Ali, Al Taweelah, and other locations.Balance capacity, learner demand, and operational limitations across sites.Resolve scheduling conflicts promptly and adjust to changing priorities effectively.Contractor & Vendor CoordinationOversee contractor support for administrative and operational activities.Manage onboarding, performance evaluation, and service delivery of contractors.Ensure contractors meet quality and compliance requirements.Communication & Mailbox ManagementHandle triage and response processes for communications channels related to learning operations.Provide timely, clear, and professional responses to learners and stakeholders.Monitor communication volume, response times, and escalation pathways.Compliance & Quality AssuranceEnsure all administrative processes comply with client policies and standards.Maintain thorough documentation, audit trails, and operational records.Support audit activities and implement corrective actions as necessary.Team LeadershipLead and develop a dedicated team of Training Coordinators and administrative personnel.Set clear expectations, provide coaching, and drive team performance.Foster a service-oriented, accountable team culture.

What’s on your plate?Design, launch, and manage innovative learning and process improvement programs that truly resonate.Become a trusted partner to business leaders and employees. You'll dive deep to understand their core needs, crafting tailored solutions such as leadership development or performance enhancement programs that are genuinely engaging.Take charge from concept to completion: You’ll oversee the design, launch, and project management of various programs, transforming bright ideas into fully realized experiences that yield significant results.Serve as a mentor and advisor: Provide meaningful one-on-one coaching to leaders, empowering them to unlock their potential and lead their teams more effectively.Measure impact consistently: Regularly evaluate program effectiveness with a data-driven approach, ensuring we’re not just active but also making a measurable difference.

Solutions Architect for Enterprise Learning OperationsJoin Our Team!We are on the lookout for a talented Solutions Architect to craft and implement innovative learning solutions in a dynamic, large-scale enterprise learning operations environment. This key role is pivotal in interpreting business requirements and translating them into effective, structured learning solutions that are scalable and aligned with desired performance outcomes.The Solutions Architect will lead the overall design strategy for intricate learning initiatives, selecting the most suitable modalities, and guiding projects from initial design through to execution. This position is ideal for someone who excels in both creative design and practical implementation, bringing clarity, organization, and decisive leadership to complex learning programs.You will collaborate closely with internal teams, subject matter experts, and external partners to ensure that our learning solutions are not only practical and scalable but also aligned with the broader business objectives.Your ResponsibilitiesDesigning Learning SolutionsOversee the design of multifaceted learning initiativesDevelop solution architectures that integrate various modalities and delivery methodsCreate detailed design specifications to guide development and delivery teamsEnsure solutions effectively address business needs, performance gaps, and the realities faced by learnersModality Selection and Design DecisionsAssess learning objectives, audience needs, and delivery contextAdvise on the optimal mix of instructor-led, virtual, digital, and experiential learning approachesBalance learning effectiveness with feasibility, timelines, and budget considerationsVendor and Partner CoordinationManage relationships with vendors supporting content development and deliveryCommunicate project expectations and design requirements to partnersReview deliverables to ensure alignment with design intent and quality standardsProject Leadership and OversightLead projects from design through to implementationDevelop project plans, manage timelines, and coordinate cross-functional teamsMonitor progress, manage risks, and resolve issues throughout the project lifecycleEnsuring Design QualityReview storyboards, prototypes, and final deliverablesProvide constructive feedback to maintain alignment with original design intentChampion quality and learning effectiveness throughout development

Job Summary:Join GluCare Integrated Diabetes Center (metabolic) as a Growth & Patient Engagement Executive, where your role will be pivotal in enhancing patient engagement and driving clinic revenue. We are seeking a dynamic and confident professional with exceptional communication skills who can effectively convert both inbound and outbound leads into scheduled clinic visits and paid subscriptions. Your responsibilities will include engaging prospective patients through various channels including phone, WhatsApp, email, and CRM systems, ensuring a seamless transition from interest to action while providing an exceptional patient experience. Familiarity with medical or healthcare concepts is highly beneficial, alongside proficiency in digital tools.Key ResponsibilitiesLead Management & Patient ConversionManage the complete lead journey: respond promptly, assess needs, create urgency, and secure appointments and/or package enrollments.Transform inbound inquiries and outbound outreach into confirmed clinic visits and subscription packages.Utilize consultative selling techniques to align patients with the services/packages that best meet their individual goals and concerns.Drive results through consistent follow-ups and structured interaction pipelines (calls, WhatsApp, emails).Sales Outreach, Objection Handling & ClosingActively reach out to leads and rekindle interest in cold or aged leads.Communicate GluCare’s unique value proposition effectively (focusing on outcomes, convenience, and continuity of care).Professionally address objections (related to pricing, time constraints, uncertainty, and comparisons) to guide prospects toward commitment.Exhibit strong persuasion abilities to successfully promote clinic packages and memberships, emphasizing benefits, inclusions, and return on investment.Identify and pursue upsell opportunities (screenings, care bundles, ongoing programs) that align with patient needs.Efficiently manage cancellations and follow-ups to optimize clinic scheduling and reduce no-shows.Ensure effective time slot allocation based on patient requirements and physician availability.Achieve and surpass monthly targets for appointments, attendance, and package sales.Patient CommunicationRespond promptly and professionally to patient inquiries via various communication channels.Provide accurate details regarding clinic services, appointment availability, care protocols, and treatment options.Educate patients about clinic offerings, available packages, and physician specializations to enhance their understanding of care options.Appointment Booking & Attendance OptimizationEfficiently schedule and reschedule appointments while prioritizing sales objectives.Collaborate with operational and clinical teams to ensure seamless patient experiences.

Key Responsibilities:Proactively identify and acquire new clients by building networks and independently sourcing relevant leads for sales and business growth.Assess and address customers' needs independently.Develop and utilize resources that align with business development and sales targets.Collaborate with relevant teams to ensure exceptional client experience throughout all interactions, from follow-ups to service delivery.Attract and retain clients by crafting innovative outreach strategies in partnership with the marketing department.Align with organizational operational procedures to support revenue generation and sales expansion objectives.Continuously evaluate existing processes to identify opportunities for improvement.Manage relationships within Corporate and Investment Banking, directing the fulfilment team to execute business operations at client sites.Increase the portfolio of Employee Banking clients by targeted percentages.Coordinate Helpdesk and Induction activities at client locations to drive revenue through the promotion of retail asset products and services.Oversee lead generation and management through the FAB CRM systems.Serve as the primary point of contact for customer inquiries.Exceed customer service expectations, ensuring effective complaint management and service enhancements.Efficiently manage the bulk account opening process for employees of targeted CIBG/TML customers.Design and implement strategies to boost business penetration in the region.Engage with Corporate & Investment Banking and Business Banking teams to provide clients with a comprehensive retail banking package.Drive multi-product sales with a focus on enhancing corporate profitability.Monitor market trends, industry developments, and competitive dynamics, sharing insights with the Business Intelligence team to adapt strategies effectively.Work closely with strategic alliances within PBG sales and distribution.Comply with the bank's Standard Operating Procedures, Policies, and Code of Conduct.

Are you passionate about your work and eager to make a significant impact? Do you want to help create unforgettable experiences that redefine how people connect and celebrate through events?We are seeking dynamic and articulate individuals ready to leave their mark in a rapidly expanding technology company with a global presence.If you thrive in an environment that fosters innovation, challenges conventional thinking, and builds the future, then we want you!webook.com stands as a premier event ticketing and experience platform, celebrated for our cutting-edge approach and scalability. We have successfully facilitated some of the largest events in the region, achieving over 2 billion SAR in ticket sales, and are now on a mission to expand our influence internationally.We invite high-achieving professionals from hospitality, luxury retail, sports, entertainment, or similar high-touch sectors to join our vibrant team. If you excel in relationship-building, making strong first impressions, and generating interest at the highest levels, this role could be your next career milestone.As a Client Engagement Representative, you will be the first point of contact for major clients, including global brands, sports teams, and event organizers. Your role will involve opening doors, igniting qualified interest, and seamlessly transitioning leads to our technical sales team.

Lead Strategist & Solutions Expert in Enterprise Learning OperationsAbout the RoleWe are looking for a dynamic Lead Strategist & Solutions Expert to enhance a large-scale enterprise learning operations environment in the UAE. This pivotal role bridges strategy formulation, solution design, operating model development, and learning innovation.Key Responsibilities:The Lead Strategist & Solutions Expert will collaborate closely with senior learning and business leaders to redefine learning operations at scale while maintaining a strong focus on execution. This position is ideal for individuals who excel at translating strategic insights into actionable models, thoughtfully guiding innovation, and assisting organizations in embedding new operational methodologies over time.This is a hands-on role that necessitates a consistent onsite presence and active management across strategy, design, and implementation.Your Responsibilities Will Include:Enterprise Learning Strategy and AdvisoryCollaborate with senior learning and business leaders to define the learning strategy within a multifaceted enterprise environment.Offer practical advisory support on learning transformation, capability development, and solution direction.Assist in decision-making through comprehensive analysis, trade-offs, and well-informed recommendations.Craft roadmaps that align learning strategy with operational realities.Solution Design and InnovationIdentify and assess relevant learning approaches, technologies, and delivery models that are scalable and fit for purpose.Prioritize innovation initiatives based on business value and feasibility.Lead pilot programs and exploratory initiatives as needed.Contribute to the development of technology, automation, and AI-enabled workflows to support learning operations.Facilitate the practical and sustainable adoption of new tools and methodologies.Quality and Standards in DesignEstablish and maintain learning design quality standards across solutions.Critique and validate learning designs to ensure effectiveness, usability, and evidence-based practices.Work closely with design teams to enhance consistency and quality.Mentor and support team members to elevate overall design capabilities.Designing and Embedding Operating ModelsLead the design and continuous integration of the learning operating model within an enterprise setting.Define service structures, roles, responsibilities, and operational workflows.Design comprehensive workflows that connect strategy, design, delivery, and governance.

Rider Engagement Associate - Dubai (UAE National)Join the Rider Engagement Team at Deliveroo!As a pivotal part of our Rider Operations, the Rider Engagement team is dedicated to enhancing the experience of our rider fleet in the UAE. We aim to elevate rider engagement and retention through innovative communications, exciting events, valuable perks, and insightful reporting.Your Responsibilities:Forge strong partnerships with local grocers, restaurants, and bike service shops to amplify Deliveroo’s rider benefits.Assist in crafting and implementing captivating communications and campaigns targeting our riders.Contribute to the planning and execution of rider road safety initiatives, including workshops and collaborations with local authorities.Monitor and analyze the performance of various initiatives, focusing on rider satisfaction and participation rates.Organize engaging in-person activities and events, including special gatherings during Ramadan and summer heat-relief campaigns.

About AmigoAmigo collaborates with healthcare organizations to implement advanced AI infrastructure that enhances patient and provider interactions. Our agents manage clinical workflows and patient engagement throughout the entire healthcare journey, including pre-visit intake, care navigation, post-visit care plans, and ongoing patient monitoring.We have recently completed our Series A funding, supported by top-tier investors such as Madrona, General Catalyst, and Optum Ventures. Our solutions have been validated by leading academic medical institutions, and our agents have successfully engaged over 3 million patients, with plans to significantly scale this year.About This RoleAs one of the inaugural members of our global sales team, you will play a crucial role in driving Amigo's go-to-market strategy. You will be responsible for generating new leads and qualifying healthcare organizations that can benefit from our innovative AI solutions.You will collaborate closely with our Head of International Sales and founding team to shape our sales approach and partnership strategies.This role is ideal for someone eager to advance their career in healthcare technology sales within a dynamic and fast-paced environment, with a clear path to an Account Executive role for top performers. Initially, this position will be a 3-6 month contract, with the potential for full-time employment.What You'll DoLeverage outbound automation, traditional outreach methods, and relationship-building to cultivate a strong sales pipeline.Conduct multi-channel outreach campaigns through email, phone, and LinkedIn to secure qualified meetings.Evaluate inbound leads and direct opportunities to the appropriate team members.Collaborate with leadership to enhance messaging, test value propositions, and refine outreach strategies.Keep accurate records in our CRM and provide insights into outreach effectiveness.Represent Amigo at industry events to foster relationships and generate leads.What We're Looking For1-3+ years of experience in Sales Development, Business Development, or inside sales, preferably in healthcare or B2B SaaS.Proven track record of meeting or exceeding sales quotas in a metrics-driven environment.Exceptional written and verbal communication skills, capable of engaging with executive-level contacts.

Join our dynamic team at Squircle IT Consulting Services as an SAP SuccessFactors Employee Central Consultant. In this contract role, you will leverage your expertise in SAP SuccessFactors to enhance our clients' HR processes and systems. Your proficiency in Employee Central will be pivotal in delivering top-notch solutions that align with our clients' business goals.

Key Responsibilities:Collaborate with Audit Management to formulate the annual audit plan through detailed risk assessments, identifying critical auditable entities and prioritizing them for audits.Lead and conduct audits within various business and risk areas independently, employing sophisticated auditing techniques and data analytics while adhering to Internal Audit methodologies and IIA standards.Implement risk-based planning effectively to encompass high-risk areas and limit lower-risk ones, ensuring optimal audit coverage and resource distribution.Execute high-quality audit fieldwork within set deadlines, ensuring comprehensive documentation and audit evidence align with professional standards.Evaluate audit work carried out by team members to guarantee sufficiency of coverage, quality documentation, and compliance with the Terms of Reference.Produce accurate and insightful audit recommendations, communicating them effectively to stakeholders to ensure robust management action plans address the underlying issues.Prepare detailed audit reports for the Board and senior management that encapsulate key findings and strategic insights obtained during audits.Collaborate with senior audit leadership to recommend overall audit ratings and maintain high standards for permanent and current audit files.Engage continuously with stakeholders to remain updated on business developments, perform periodic risk assessments, and aid in ongoing monitoring and issue resolution.Constructively challenge current processes and procedures to identify improvement opportunities and take part in consulting projects as required.Inspire and mentor audit team members by providing timely and constructive feedback, fostering professional growth, and building a high-performance audit team.Contribute to the evolution and implementation of Internal Audit methodology, participate in investigations, and ensure compliance with IIA and internal quality assurance standards.

Help AG is on the lookout for an enthusiastic and driven Marketing & Communications Intern who possesses a strong passion for marketing. In this pivotal role, you will actively support the management of marketing operations for various ongoing projects. We are seeking a creative individual who will collaborate closely with our team on multiple initiatives, contributing both through practical tasks and innovative ideas that drive the success of our campaigns.

Facilities Technology Specialist - Enterprise Learning OperationsAbout the RoleWe are seeking a highly skilled Facilities Technology Specialist to oversee the installation, maintenance, and troubleshooting of technology utilized in learning environments throughout the UAE. This role is dedicated to guaranteeing that all classroom and virtual learning technologies function seamlessly before and during program execution.You will collaborate closely with learning operations teams to prepare spaces, verify system functionality, and deliver real-time assistance to both facilitators and learners. This is a hands-on position ideal for individuals who are adept with audio-visual systems, can troubleshoot issues in high-pressure situations, and are committed to providing an exceptional learning experience.Your ResponsibilitiesSupport for Learning Environment TechnologySet up and configure classroom technologies, including AV systems and collaborative tools.Prepare spaces for various learning formats, including in-person, virtual, and hybrid sessions.Maintain equipment inventories and ensure all systems are operational.Testing & ReadinessConduct tests on audio, video, connectivity, and collaboration tools prior to sessions.Confirm that all systems are functioning correctly before the start of programs.Proactively identify and resolve potential issues in advance.Real-Time Technical SupportProvide on-site technical support during training sessions.Troubleshoot issues swiftly and effectively with minimal disruption.Assist facilitators and participants with any technical needs.Maintenance & Issue TrackingConduct regular checks and preventative maintenance on equipment.Document technical issues and their resolutions.Coordinate with IT teams for complex technical challenges.Location & Working ModelThis position is based in the UAE, primarily located at a training center in Dubai or Abu Dhabi, with travel to additional sites as necessary. On-site presence is mandatory during program delivery.Additional InformationThis role supports a dedicated client program and will be employed locally in the UAE in accordance with regional employment regulations.

flatgigs is hiring a Senior Machine Learning DevOps Engineer & IT Support specialist for its Dubai office. This onsite position focuses on building, securing, and maintaining the core systems that power our AI infrastructure. Role Overview This role combines MLOps, cloud networking, and IT service management. The position covers both hardware and software frameworks supporting machine learning workloads. Reliable support for production GPU environments and internal connectivity is essential to keep our team productive. Main Responsibilities Manage and scale multi-cluster GPU environments and high-compute AI workloads. Provide hands-on IT support, including user access, device management, and internal systems. Design and maintain secure cloud network architectures on Azure and GCP. Support MLOps pipelines and help deploy machine learning models. Administer internal IT infrastructure, including identity and access management (IAM), single sign-on (SSO), and mobile device management (MDM). Set up monitoring and alerting for GPU health, system performance, and security. Apply cloud security best practices across infrastructure and endpoints. Troubleshoot and resolve system, deployment, and connectivity issues. Work closely with AI engineers to optimize infrastructure for machine learning tasks. Location This is a full-time, onsite role based in Dubai, United Arab Emirates.

Join Delivery Hero as a Senior Data Scientist specializing in Artificial Intelligence and Machine Learning. In this pivotal role, you will leverage advanced analytical skills to drive innovative solutions that enhance our delivery services. Collaborate with cross-functional teams to develop algorithms and models that improve operational efficiency and customer satisfaction.