Customer Success Specialist

Join our dynamic team at Spocket as a Customer Success Specialist where your passion for helping others will shine. In this role, you will be at the forefront of our customer engagement efforts, assisting users with their inquiries and ensuring they have an exceptional experience with our platform.Your excitement for this role stems from the opportunity to...Interact with users through email and online chat, providing solutions to their queries and challenges.Deliver outstanding customer service, highlighting the benefits of our software and how it can empower users in their business endeavors.Collaborate with the tech team to escalate bugs and product concerns as necessary.Conduct phone conversations with customers when required, ensuring clarity and support.Work together with colleagues to create insightful articles that enhance the experience for retailers and suppliers using Spocket.Collect user feedback and feature requests to influence Spocket’s product development strategy.

As a Customer Success Manager at MongoDB, you will embody a passion for technology and an eagerness to tackle new challenges head-on. We seek an individual who excels in ambiguous situations and can work independently while upholding a customer-centric mindset, contributing to the evolution of our programs. In this pivotal role, you will serve as a primary point of contact for MongoDB end users, utilizing your technical acumen and account management expertise to lead cross-functional teams including Sales, Professional Services, and Solutions Architects.This position is hybrid and we are actively looking for candidates based in Dubai.

About UsAt Sully.ai, we are dedicated to revolutionizing healthcare.We believe that everyone deserves access to excellent medical care. Unfortunately, the current healthcare landscape is riddled with delays, misdiagnoses, administrative inefficiencies, and clinician burnout.Our Mission: One Human, One Doctor. We create AI-powered teammates designed to assist healthcare professionals—be it scribes, nurses, receptionists, or translators—utilizing our proprietary cutting-edge models in real-world healthcare settings.Our Success:Over 450 organizations onboarded in just 16 months.Our AI agents save approximately 2.8 hours of administrative work daily and reduce onboarding time by 85%.More than 5 million clinical tasks completed across 36+ specialties.Successfully raised $25 million from notable investors such as Y Combinator, Eric Yuan, Amity, and Semper Virens.Our patented AI architecture, MedCon-1, significantly outperforms models like GPT-4.5, Gemini, and Claude in clinical reasoning tasks.We seek exceptional talent capable of achieving one year’s worth of output in just four months.Key ResponsibilitiesManage Client Relationships: Cultivate strong partnerships with C-suite executives, VPs, directors, and clinical leaders; lead all client meetings, check-ins, and quarterly business reviews.Drive Outcomes: Establish success metrics, design adoption strategies, and ensure our clients achieve their goals.Facilitate Growth: Discover new opportunities, ensure pilot programs are successful, and demonstrate measurable ROI on key client metrics (e.g., time saved, revenue growth, staff satisfaction).Develop Playbooks: Create comprehensive playbooks for consulting and supporting our most valuable accounts.Advocate for Clients: Communicate client pain points internally to inform product development and ensure our solutions effectively address their needs.QualificationsA minimum of 6 years in client-facing positions, engaging with C-suite executives, VPs, and directors, adept at running high-stakes meetings and influencing decisions.Demonstrated ability to build trust quickly, deliver results, and keep executive stakeholders aligned.Strong communication, analytical, and interpersonal skills.Experience in the healthcare sector is a plus.

Heidi Health is advancing an AI Care Partner to support clinicians in their daily work, from documentation through patient care. The team’s mission centers on expanding healthcare capacity while keeping the human element at the forefront. In just 18 months, Heidi has helped reclaim over 18 million hours for healthcare professionals and enabled more than 73 million patient visits in 116 countries and over 110 languages. Each week, the platform supports upwards of two million patient visits. Founded by clinicians, Heidi Health brings together engineers, designers, scientists, and creatives who share a commitment to strengthening the human connection in healthcare. With close to $100 million in funding, Heidi Health is growing quickly across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems along the way. Role overview The Customer Success Manager (GCC) will connect technology and patient care for hospitals, clinics, and clinicians throughout the Middle East. This position guides clients through every stage of their journey with Heidi Health, from initial onboarding to full adoption, focusing on both public and private hospital settings in the region. The role emphasizes smooth integration, strong clinician engagement, and a clear, positive impact on patient outcomes. This position suits someone with a healthcare background, such as a former doctor, nurse, or allied health professional, who is motivated to support digital transformation in healthcare. Key responsibilities Drive customer outcomes: Serve as a strategic partner for a portfolio of clients, helping them achieve measurable results and realize value from Heidi Health’s solutions. Lead onboarding and training: Oversee the onboarding process for new clients, from planning and training through go-live, ensuring smooth integration into existing workflows. Track and improve key metrics throughout the customer journey, including time-to-first-value and early activation rates.

Who Are WeWelcome to Foodics! As a premier restaurant management ecosystem and payment technology provider, we are redefining the dining experience. Established in 2014, our headquarters is in Riyadh, with a presence in five countries including the UAE, Egypt, Jordan, and Kuwait. We proudly serve clients and partners across over 35 countries globally. With our innovative solutions, we have successfully processed over 6 billion orders, solidifying our position as one of the fastest-growing SaaS companies in the MENA region. Our journey has been supported by three rounds of funding, with the latest raising $170 million, marking the largest SaaS funding round in MENA, enhancing our capability to innovate and serve business owners.The Job in a NutshellAs a Partner Success Specialist, you will be the crucial link between our organization and our reseller partners. This role goes beyond account management; you will act as a catalyst for growth, uncovering new opportunities, sealing impactful agreements, and ensuring our partners realize their full potential. The ideal candidate will seamlessly blend relationship management skills with a data-driven approach to performance.What Will You DoPartnership Development:Identify and engage potential partners that align with our strategic vision.Conduct thorough market analysis to unveil new collaboration opportunities.Craft compelling partnership proposals, pitch presentations, and detailed reports.Relationship Management:Foster enduring relationships with existing partners.Serve as the main point of contact between Foodics and our partners.Professionally resolve conflicts and manage partner expectations.Commercial & Contractual:Negotiate pricing, revenue-sharing structures, and contract terms effectively.Collaborate with Legal and Finance teams to streamline agreements and invoicing.Ensure partner adherence to contractual obligations.Performance & Reporting:Monitor partner performance against quarterly, semi-annual, and annual objectives.Compile and present monthly and quarterly performance reports for partnerships.Cross-Functional Collaboration:Collaborate with Sales, Marketing, Product, and Operations teams to synchronize partnership efforts.Support the onboarding process and training initiatives for partners.Contribute to campaigns, product launches, and co-marketing strategies.What Are We Looking ForA Bachelor's degree in Business Administration or a related field. (Equivalent experience is also acceptable.)1-2 years of experience in Partnerships, Account Management, or a similar client-facing role.Prior experience in SaaS, Marketplace, or Technology sectors is a significant advantage.

APM Monaco, established in 1982, draws inspiration from the elegance and lifestyle of Monaco and the South of France to create contemporary fashion jewelry. The company is seeking a Customs Clearance Specialist for a full-time, office-based role in Dubai Commer City. Role overview This position focuses on managing the company’s import and export customs processes in Dubai. The Customs Clearance Specialist ensures all documentation is accurate and submitted on time, maintaining compliance with relevant customs regulations. Main responsibilities Handle all import and export customs clearance activities, ensuring timely and precise documentation within company systems. Maintain compliance with customs laws and internal procedures. Monitor bonded inventory, conduct monthly reconciliations, and provide detailed inventory analyses. Verify and confirm HS codes for various products and raw materials. Communicate with customs authorities and keep current with regulatory updates. Support customs inspections and audits, resolving issues as they occur. Requirements Minimum of 5 years’ experience in customs clearance in Dubai, preferably within Free Zone operations. Strong understanding of Dubai Customs regulations and HS code classification. Proficiency in customs declaration processes and Dubai Trade systems. Analytical and problem-solving abilities. CCE or CTLP certification considered an advantage. Fluent in Arabic and English. Strong communication skills and ability to work well under pressure. Immediate availability is preferred. Benefits Work with a diverse, international team. Opportunities for professional growth and development. Collaborative culture that values teamwork and open communication. Comprehensive benefits package, including medical coverage, paid time off, and significant employee discounts.

As a Senior Customer Experience Strategy Specialist at Delivery Hero, you will play a pivotal role in enhancing our customer interactions and overall experience. Your expertise in customer journey mapping, analytics, and strategic planning will help us elevate our service offerings. You will collaborate with cross-functional teams to develop actionable insights and initiatives that drive customer satisfaction and loyalty.

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists utilizing our services, Fresha has successfully processed more than 1 billion appointments to date.Headquartered in London, UK, Fresha operates 15 offices worldwide across North America, EMEA, and APAC.Our platform empowers consumers to easily discover, book, and pay for beauty and wellness appointments with local businesses. In turn, beauty and wellness professionals leverage our all-in-one platform to effectively manage their operations through advanced business software and financial tech solutions.Fresha’s ecosystem equips merchants with the essential tools to operate smoothly, facilitating appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory, and team management.Our consumer marketplace unlocks significant revenue potential for partner businesses by harnessing the power of online bookings and automated marketing via mobile apps and strategic integrations with leading tech brands such as Instagram, Facebook, and Google.Role OverviewIn line with our ambitious growth plans, we are on the lookout for a talented B2B Software Support Specialist to join our global Software as a Service (SaaS) team.You will work closely with our partners, managing support tickets and communicating through various channels including email, voice/phone, live chat, social media, WhatsApp, and SMS at Fresha.This role is an excellent opportunity for individuals seeking a dynamic, fast-paced environment, who thrive on autonomy, enjoy challenges, and aspire to make a meaningful impact.

Are you passionate about making a significant impact in your career? Do you aspire to work in an environment that challenges the conventional and strives for excellence? If so, we invite you to join us at Webook, the leading event ticketing and experience booking platform in Saudi Arabia. With our innovative technology and exceptional features, we have successfully facilitated over 2 billion sales for some of the Kingdom's largest mega-events.Role Overview:As the Senior Partner Marketing Success Officer, you will oversee the entire marketing lifecycle for our business clients at webook.com. Your role will serve as a crucial link between our partners and our internal marketing teams, ensuring that our clients benefit from customized, impactful campaigns and continuous support.Key Responsibilities:Drive the marketing funnel for B2B client acquisition across all Webook markets.Collaborate with performance marketing, CRM, and content teams to execute synchronized lead generation campaigns.Design lead nurturing paths and create sales enablement materials for the business development team.Manage the marketing aspect of the B2B client lifecycle—from awareness through to onboarding and advocacy.Act as the primary marketing liaison for Webook’s business clients.Coordinate internal marketing initiatives to fulfill client-specific campaign and branding requirements.Establish and administer scalable partner marketing programs, templates, toolkits, and onboarding kits.Address specialized campaign requests from enterprise clients requiring unique marketing collaborations.Monitor, assess, and optimize campaign outcomes for acquisition and client support initiatives.Develop and maintain a repository of case studies, success stories, and marketing resources for partners.Work closely with brand and creative teams to ensure that client campaigns adhere to Webook’s visual identity and standards.Advocate for client feedback to enhance Webook’s marketing service offerings and support systems.

Join our dynamic team at RAK Bank as a Complaints Specialist in Dubai! In this pivotal role, you will be responsible for efficiently managing customer complaints, ensuring that each issue is addressed and resolved to enhance customer satisfaction. Your expertise will contribute to the continuous improvement of our services and processes.

Join Delivery Hero as a Senior Specialist in Customer Experience Operations, where you will play a pivotal role in enhancing our customer engagement strategies. You will be responsible for analyzing customer feedback, optimizing operational processes, and ensuring a seamless experience for our users. Collaborate with cross-functional teams to implement innovative solutions that drive customer satisfaction.

Job Summary:The Patient Affairs Specialist serves as the crucial initial contact for patients, facilitating efficient front-desk operations. This position involves warmly welcoming patients, assisting with inquiries, managing appointments, and collaborating with medical teams to ensure seamless care delivery. The ideal candidate will possess a robust background in customer service, ideally within healthcare or hospitality, complemented by outstanding communication and organizational skills.Key Responsibilities:Front Desk & Patient Reception:Greet and assist patients warmly and professionally.Oversee patient check-ins and check-outs, ensuring a smooth experience.Provide critical information about the clinic’s services, policies, and procedures.Appointment & Scheduling Management:Coordinate and optimize patient appointments for doctors and specialists.Manage appointment confirmations, reminders, and follow-ups to reduce no-shows.Maintain accurate patient records in the electronic medical records (EMR) system.Patient Experience & Support:Act as the primary contact for patient inquiries and concerns.Assist with insurance verification and billing questions.Provide guidance on clinic workflows, procedures, and digital health tools.Administrative & Operational Support:Ensure front-desk efficiency by managing daily administrative tasks.Keep a tidy, organized, and welcoming reception area.Collaborate with medical and operational teams to enhance patient flow and minimize wait times.Coordination & Communication:Serve as a liaison between patients, healthcare providers, and administrative teams.Facilitate effective internal communication for seamless patient care.Handle confidential patient information in compliance with data protection regulations.Understand and adhere to all hospital infection control programs.

Join Beond as a Governance & Compliance Specialist and play a pivotal role in shaping our corporate governance landscape. In this critical role, you will work alongside the Legal Counsel to ensure robust governance and legal oversight across the Beond Group. Your expertise will guide the daily governance framework, facilitate shareholder and Board interactions, and secure compliance across multiple jurisdictions, including ADGM, DIFC, and RAKICC.Key ResponsibilitiesCoordinate and document Board and shareholder meetings, ensuring timely scheduling and precise minute-taking.Draft, manage, and archive essential corporate governance documents such as resolutions, meeting minutes, proxy forms, and circulars.Maintain accurate statutory registers, entity records, licenses, and regulatory filings across various jurisdictions including RAKICC, DIFC, ADGM, and Maldives.Provide timely legal advice on corporate laws and regulations applicable to UAE entities, staying updated on legislative changes.Assist with incorporations, re-domiciliations, entity closures, and modifications to shareholding structures.Review documentation for KYC and regulatory compliance, liaising with banks, lessors, and investors.Establish and standardize a library of legal templates, including NDAs and service agreements.Support the management of ESOP and shareholder registers, overseeing warrants, share issuances, and capital table updates.Draft and manage Power of Attorney documentation and other core legal templates.Prepare materials and documentation for due diligence and external audits.Engage effectively with shareholders and their legal or financial advisors.Uphold strong governance practices across group entities, ensuring alignment with shareholder directives.Ensure the compliant management of company secretarial matters, including meeting structure and quorum requirements.Assist the Legal Counsel with key investor relations and ongoing legal projects.

As a Bids and Contracts Specialist, you will play a crucial role in our organization by meticulously reviewing tenders and customer contracts, ensuring the swift compilation and submission of proposals. You will provide vital support to the Sales team in achieving their targets and cultivating enduring relationships with our clients.Key ResponsibilitiesConduct thorough analyses of all RFP documentation.Delegate tasks effectively among team members.Gather timely feedback from various teams.Prepare and assess the commercial elements of the bid.Incorporate all relevant terms and conditions while managing associated risks throughout the bidding process.Compile and review all proposal documents, ensuring they are approved for submission.Contribute to the written proposals, focusing on both content quality and presentation.Guarantee the punctual delivery of compliant bids.Review contractual terms and conditions to ensure clarity and compliance.Monitor and enhance processes and systems for bid management.

As a Customer Service Representative, you will engage with customers and provide support across various channels, including phone, email, and live chat, ensuring exceptional service for all our clients. Main Responsibilities:• Handle and process sales and customer service calls• Respond to customer inquiries through all relevant communication channels within a predefined timeframe• Resolve customer issues efficiently• Present additional products and services to customers• Maintain the confidentiality of the company and customer information• Identify and suggest products or services of interest to customers by gathering and analyzing their needs• Manage the inquiry queue effectively• Perform administrative tasks related to Travelstart's products and operations• Maintain records of customer interactions, transactions, inquiries, complaints, and feedback, assessing all relevant information to address inquiries and complaints• Assist other departments with specific tasks as required• Book and clarify pricing for flights and packages based on customer requests• Recover unsuccessful or canceled bookings• Determine and clarify pricing for flights and schedule changesQualifications:• Understanding of Global Distribution Systems (GDS)• Experience in the travel industry• Previous experience in e-commerce is preferred• Proficiency in English and Arabic• Familiarity with customer service principles and practices• Strong analytical and problem-solving skills• Excellent interpersonal and listening skills• Outstanding verbal and written communication skills• Flexible, multitasking personality• Detail-oriented and focused on task completion• Proven ability to work as part of a team• Positive and proactive attitude• Entrepreneurial mindset with organizational skills

As a Customer Service Consultant at Travelstart, your primary role will involve engaging with customers and providing exceptional support through various communication channels, including phone, email, and live chat. Your contributions will be vital in ensuring that Travelstart delivers outstanding customer service to all clients.Key Responsibilities:Efficiently process sales and customer service inquiries via phone and other channels.Address customer questions promptly across all communication platforms within set time limits.Resolve customer issues effectively and efficiently.Proactively offer products and additional services to enhance client experiences.Uphold confidentiality for both company and client information.Gather customer insights and analyze their needs to recommend products or services to management.Manage call queues to ensure timely responses.Complete administrative tasks related to Travelstart's products and processes.Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken.Assist other departments with specific tasks as necessary.Facilitate flight and package bookings according to client requests.Recover failed or canceled bookings efficiently.Calculate and provide quotations for flight changes and schedules.

Join our vibrant team as a Customer Service Officer at First Abu Dhabi Bank in Dubai, UAE! We are looking for a passionate and customer-oriented individual who is eager to deliver outstanding support to our clients. In this pivotal role, you will assist customers with inquiries, process requests, and enhance their overall banking experience.Proactively promote and sell banking products and services to both new and existing customers.Handle customer requests efficiently, including account openings, online banking applications, and loan product applications.Guide customers on utilizing automated channels such as ATM, call center, and online banking services.Generate new leads through personal connections and referrals from satisfied customers.Meet individual sales targets and actively participate in daily retail sales meetings.Drive the onboarding of customers to online and mobile banking applications, achieving monthly targets.Ensure exceptional customer satisfaction and contribute to achieving Net Promoter Score (NPS) goals.Respond promptly and effectively to customer inquiries escalated from the call center.Work collaboratively with colleagues and internal stakeholders to resolve customer issues efficiently.Complete required training programs to stay informed about bank products and services.Adhere to bank policies, processes, and procedures, both internal and external.

The Neonatology Specialist will provide expert care for newborns, from birth to one month of age, addressing a full spectrum of complexities as per established medical standards. The role involves adhering to medical ethics and legal regulations in neonatology while working under the administrative oversight of the Head Neonatologist with minimal supervision. The Specialist will independently resolve most clinical challenges, ensuring that the Head Neonatologist is informed of any unusual cases. Key Responsibilities Deliver comprehensive neonatology services, including daily rounds in the Neonatal Intensive Care Unit and well-baby nursery, conducting examinations, and managing treatment plans. Administer in-patient care to newborns and support during challenging deliveries, including cesarean sections. Act as a neonatology consultant for other medical services, providing technical support for pediatric cases and assessing eligibility for neonatology admissions. Stay current with advancements in neonatal care by reviewing medical literature and participating in ongoing training and educational activities. Conduct consultations in the Pediatric Outpatient Clinic for infants up to one year old, addressing both well and sick babies. Provide emergency coverage for pediatric situations as required. Perform additional duties as assigned, ensuring compliance with international guidelines, DHA regulations, and Joint Commission International standards.

Join our dynamic team at Egis Group as a Sustainability Specialist, where you will play a crucial role in fostering sustainable practices within our projects. You will be responsible for assessing environmental impacts, implementing sustainability initiatives, and ensuring compliance with relevant regulations. Your expertise will help drive our commitment to sustainable development in a rapidly evolving global landscape.

Join Dubizzle Group, home to Bayut & Dubizzle, two of the UAE's most recognized brands, dedicated to enhancing the online experience for millions across the seven emirates.As a pivotal member of our team, you will play a key role in shaping the skills and capabilities of our Property Inside Sales employees through innovative training programs. This includes designing and delivering structured training for new hires, ongoing sales training, and specialized technical, product, and policy training.Your Responsibilities:Develop a detailed training strategy that aligns with our business objectives and addresses the needs of various offices.Perform comprehensive Training Needs Assessments (TNA) to pinpoint skill deficiencies and prioritize training opportunities.Craft engaging and effective training materials focused on both technical skills and behavioral competencies.Administer quizzes and assessments to measure the effectiveness of training and employee skill development.Manage the onboarding process to ensure new employees transition smoothly and achieve early productivity.Facilitate dynamic virtual training sessions for both local and remote team members.Oversee Learning Management System (LMS) user access to guarantee convenient training resource availability.Monitor training effectiveness and employee performance, providing regular feedback to line managers.Evaluate the impact of training initiatives against organizational goals and make informed adjustments as necessary.Collaborate with department heads to continuously refine training requirements and optimize learning solutions.Provide insightful reports detailing the outcomes of training initiatives and their influence on business performance.Coordinate with Tech teams to ensure smooth technology integration through system training for employees.Support performance improvement programs with the Sales Effectiveness team by delivering targeted training interventions.