About the job
Are you a dynamic individual who values structured processes, efficiency, and accountability? If so, you are in the right place!
As a Customer Advisor (m/w/d), you will ensure our coaching clients receive professional support from day one until their successful completion. Your role is central to our team: you will work with clear guidelines, document processes reliably, and ensure seamless communication with our clients.
If you appreciate working in an organized manner, making informed decisions, and relying on a dependable environment, this position is tailored for you.
Your Responsibilities
Client Onboarding: Introduce new clients step-by-step to our systems, ensuring all processes are followed.
Approvals & Management: Verify that all requirements are met and approve structured processes.
Client Consultation: Respond to inquiries clearly, professionally, and solution-oriented, both over the phone and in writing.
Support & Care: Be a reliable point of contact for our clients and ensure secure communication.
Live Calls: Assist with group calls that have clearly defined content, ensuring smooth processes and preparation.
What We Offer You
Structured Work Environment: Established processes, clear responsibilities, and well-documented workflows.
Systematic Onboarding: 2–4 weeks of structured handover with checklists, tools, and clear standards.
Reliable Team: Everyone knows their role; collaboration is based on order, responsibility, and commitment.
Planning Certainty: Regulated working hours, long-term perspective, and stable workplace in Dubai.
Modern Work Environment: Quiet, air-conditioned office with a focus on efficiency and concentration.

