Collections Manager (Emiratized Role)

JOB PURPOSEThis role is designed for a skilled manager to oversee delinquent and vulnerable accounts specifically in secured products. The primary objective is to drive team performance to meet key performance indicators (KPIs) while adhering to local regulations and the Code of Practice (CPR).Key ResponsibilitiesStrategic ResponsibilitiesOversee the team's portfolio, achieving financial targets related to collections, productivity, and call quality while minimizing valid complaints.Lead, motivate, and manage a dedicated team whose performance significantly influences the Bank’s profitability.Direct the team to maximize recoveries and facilitate financial solutions that support and assist customers.Conduct debt counseling sessions and, when necessary, initiate legal discussions with affected customers.Implement the collection process in compliance with CPR regulations, ensuring the bank's reputation remains intact.Establish effective capacity planning to optimize staffing resources.Maintain a low audit risk rating for the unit.Negotiate settlements with customers, aiming for mutually beneficial outcomes.Support the development of a robust collections infrastructure for recovering delinquent accounts by recruiting motivated staff and providing training and resources.Coordinate with various internal departments (Credit, CAD, Paralegal) to finalize processes related to restructures, settlements, and legal matters.Engage with external entities and property management firms to gather lease information for mortgaged properties.Oversee the front-end collections team, monitoring performance metrics and call volumes.Execute dialer campaigns (both predictive and preview) and manage voice and SMS outreach to delinquent mortgage customers.Effectively reduce delinquency rates by managing front-end collection efforts.Address escalated complaints and customer inquiries, enhancing resolution processes and reducing complaint rates.Legal, Regulatory and Compliance:Ensure adherence to local legal and regulatory standards, reporting any developments that may impact collection activities or legal actions.Oversee Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.Key Performance IndicatorsCompliance with Collection Policies and ProceduresAchievement of Collection Targets/BudgetsAdherence to CPR regulations in customer interactionsNo high-risk audit observations

Embark on a fulfilling career with First Abu Dhabi Bank as a Digital Onboarding Officer. In this pivotal role, you will facilitate seamless onboarding experiences for our clients in the digital landscape. You will leverage your expertise to enhance customer satisfaction, streamline processes, and ensure compliance with banking regulations.Join a dynamic team dedicated to innovation and excellence in banking solutions.

Join First Abu Dhabi Bank as a Virtual Customer Service Executive in an Emiratized role, where your skills will contribute to our commitment to excellence in customer service. In this position, you will be responsible for providing top-notch support to our clients, ensuring their needs are met effectively and efficiently.

Join First Abu Dhabi Bank as a Virtual Relationship Officer and be part of a dynamic team dedicated to enhancing client relationships through innovative digital solutions. This Emiratized role is perfect for those looking to make an impact in the banking sector while working remotely.

Key Responsibilities:Perform thorough credit analysis by evaluating audited financial statements and formulating comprehensive Credit Proposals.Facilitate onboarding and provide monitoring support for the acquisition and management of Discretionary Lending customer portfolios, collaborating closely with assigned Relationship Managers.Ensure precision in financial spreading and qualitative analysis while meeting established turnaround times for credit proposals.Oversee the follow-up on the origination and execution of customer transactions.Adhere to relevant departmental policies, processes, and standard operating procedures to ensure consistent and controlled work practices.Uphold the organization’s values and ethics, actively contributing to fostering a value-driven culture within the bank.Engage in identifying opportunities for continual improvement and sustainability of systems, processes, and practices, emphasizing global standards, productivity enhancement, and cost reduction.Assist in the prompt preparation of accurate statements and reports to align with departmental requirements and quality benchmarks.Job Context:Support Relationship Managers with the administrative tasks related to the client portfolio, ensuring that all documentation and client files comply with the bank’s policies and procedures.Extract and assess financial statements, cash flow projections, and other intricate financial reports to deliver precise evaluations and recommendations for credit submissions, highlighting key risks and mitigation strategies.Stay vigilant for cross-sell opportunities by assessing client needs, fostering strong customer relationships, and referring clients to appropriate specialists (Trade Finance, Cash Management, and Treasury) for additional product offerings.Deliver outstanding client service by addressing client inquiries promptly and professionally, adhering to established service standards.Contribute to enhancing customer service and satisfaction outcomes for the assigned portfolios.Welcome and guide clients on the bank’s products and services.Execute relevant financial transactions for clients in accordance with service quality standards and bank policies.Assess acceptable levels of lending risk in line with the bank’s risk appetite statement to optimize profitability from transactions.Ensure high data quality standards by maintaining accurate information in the bank’s systems and documentation in a timely manner.Educate clients on various access channels (e.g., Corporate Internet Banking, Phone Banking) to enhance their understanding of available options.

asico offers dedicated entry-level roles in Dubai as part of its Emiratization initiative, designed to support UAE Nationals at the start of their careers. This program aims to help early-career professionals begin and grow within the organization. Who can apply Recent graduates and those just starting their careers are encouraged to apply. asico values enthusiasm and a willingness to learn. Roles are matched to each candidate’s skills, qualifications, and the company’s current needs. What you will find Structured training and development programs A collaborative, supportive work environment Chances to build skills and advance professionally This Emiratization initiative offers a pathway for UAE Nationals to begin their professional journey with asico.

Join First Abu Dhabi Bank as a Senior Officer in our Wealth Investment Services division. In this dynamic part-time role, you will play a pivotal role in providing high-quality investment solutions and personalized financial advice to our esteemed clients. Your expertise will help shape their financial futures while enhancing our portfolio of wealth management services.

Key Responsibilities:Team Coaching: Offer expert guidance to teams in adopting and enhancing Agile methodologies.Facilitation: Conduct Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and reviews, to ensure efficiency and productivity.Training: Lead training sessions and workshops to inform teams and stakeholders about Agile principles and practices.Continuous Improvement: Analyze team processes and workflows to identify enhancement opportunities and implement strategies for improved efficiency.Mentorship: Provide mentorship to team members and leaders to elevate their Agile expertise and mindset.Collaboration: Partner with the VP of Culture Shift to cultivate and reinforce an Agile, customer-centered culture throughout the organization.Performance Metrics: Monitor and evaluate performance metrics to gauge the effectiveness of Agile practices and pinpoint areas for further enhancement.Stakeholder Engagement: Collaborate with stakeholders to comprehend their requirements and ensure alignment with Agile methodologies and objectives.Conflict Resolution: Address and mediate conflicts within teams to maintain a harmonious and productive workplace.Agile Advocacy: Champion Agile methodologies by promoting their advantages and facilitating their adoption across the organization.

Join First Abu Dhabi Bank as a Support Officer in this exciting Emiratized part-time role. You will play a key role in providing exceptional support to our clients and enhancing their banking experience. We are looking for a proactive individual who can effectively assist with various customer inquiries and administrative tasks.

Join our dynamic team as a Field Data Collection Specialist/Surveyor in Dubai, UAE!About Us:At Terry Soot Management Group (TSMG), we specialize in comprehensive field data collection, a vital service since our inception in 2017 in Europe. Our mission is to gather crucial data in scenarios where automation falls short. Our teams meticulously count features, capture images, record videos, note audio, and scan areas, ensuring you have every detail for informed decision-making. With teams across Europe and North America, we are prepared to tackle new challenges head-on.Project Overview:We are embarking on a project aimed at enhancing online mapping applications through the collection of visual and geo data.Key Responsibilities:We are seeking a team of dedicated pedestrians/surveyors to operate in selected European countries. You will be equipped with a specialized backpack featuring a camera on top. Your primary task will be to navigate designated areas, allowing the camera to capture the surrounding environment.Working Hours:Monday to Friday, with shifts lasting between 6 to 8 hours per day.

We are seeking a dynamic and results-oriented professional to join our team in Dubai as a Corporate Banking & Contracting Sales Executive. This Emiratised role focuses on collaborating with Coverage teams to design and deliver innovative Cash and Trade solutions, while actively managing and expanding our Transaction Banking business across the UAE.Key Responsibilities:Commercial Oversight: Drive long-term success in delivering working capital solutions for our cash and trade clients.Business Development: Identify and cultivate Cash and Trade business opportunities to enhance profitability throughout the UAE.Product Growth: Collaborate with coverage teams to increase Cash and Trade product offerings, implementing strategic calling plans for various industry segments to enhance client engagement.Consultative Solutions: Utilize your Cash and Trade expertise to create and implement tailored solutions that meet customer needs, including structuring complex cash management deals and addressing RFPs.Market Innovation: Develop custom open account solutions (SCF & RF), ensuring a superior customer experience through a consultative approach.Liquidity Solutions: Design liquidity and liability solutions that support CASA growth while maintaining a focus on customer satisfaction.Risk Management: Proactively manage compliance and fraud risks within the Cash and Trade business while developing client solutions.Digital Transformation: Encourage the transition of existing and new clients to FAB’s digital platforms.Pipeline Management: Collaborate with coverage teams to build and sustain a robust Cash and Trade pipeline, focusing on closing deals and maintaining consistent communication with stakeholders.Credit Proposal Development: Partner with coverage teams to create quality credit proposals for Trade facilities, managing transactional risk efficiently.Service Excellence: Ensure the highest level of service delivery by collaborating with various stakeholders to prioritize customer satisfaction.Cross-Regional Collaboration: Maintain close communication with regional stakeholders to facilitate cross-border transactions and opportunities.Client Engagement: Enhance revenue by deepening existing client relationships and supporting the coverage team in attracting new clients.

Join our dynamic team at VAMS as a Project Manager in Dubai, where you will play a pivotal role in leading and overseeing project initiatives. You will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget.Your ability to coordinate with cross-functional teams, manage stakeholder expectations, and ensure project deliverables meets quality standards will be crucial for success in this role.

Join First Abu Dhabi Bank as a Call Center Executive in Dubai, where you will play a vital role in delivering exceptional customer service. This Emiratized position is designed for candidates who are passionate about assisting clients and enhancing their banking experience. You will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our banking products and services.

As a Procurement Manager at beond, you will spearhead and oversee comprehensive procurement initiatives that span the airline's operational, commercial, and corporate sectors. Your role is pivotal in ensuring adherence to internal governance, cost-control protocols, and contractual benchmarks, while also championing procurement excellence, enhancing supplier performance, and fostering cross-departmental collaboration. This position is crucial for managing vendor partnerships, optimizing cost frameworks, and guaranteeing a seamless supply chain across all stations and departments.Key Responsibilities:Formulate a strategic sourcing plan for airline categories such as ground handling, catering, inflight products, and logistics.Ensure alignment of procurement efforts with the organization’s objectives and financial limitations.Conduct market research and comparative pricing analyses to facilitate informed decision-making.Implement competitive sourcing strategies (RFP, RFQ) in accordance with governance policies.Partner with Legal and Finance on vendor agreements and ensure compliance with aviation regulations.Monitor contract renewals and manage renegotiation processes to avoid service interruptions.Adhere to procurement policies while evaluating vendor compliance through SLAs and KPIs.Build and nurture relationships with suppliers and oversee vendor onboarding procedures.Assess vendor performance and coordinate with operational teams to address discrepancies.Lead evaluations of vendor proposals and validate financial documents against contractual agreements.Support cost-saving initiatives and maintain dashboards to track procurement savings.Oversee the sourcing of crew uniforms and ensure accuracy throughout the logistics lifecycle.Collaborate with diverse teams to fulfill operational requirements and provide internal sourcing support.Engage in audits and standardize procurement practices while ensuring thorough documentation.Prepare monthly procurement reports and ensure compliance with aviation audit standards.

As a Customer Success Manager at MongoDB, you will embody a passion for technology and an eagerness to tackle new challenges head-on. We seek an individual who excels in ambiguous situations and can work independently while upholding a customer-centric mindset, contributing to the evolution of our programs. In this pivotal role, you will serve as a primary point of contact for MongoDB end users, utilizing your technical acumen and account management expertise to lead cross-functional teams including Sales, Professional Services, and Solutions Architects.This position is hybrid and we are actively looking for candidates based in Dubai.

Are you an organizational talent with an eye for detail and a passion for efficient processes?In this pivotal role, you will provide comprehensive support to the management team, handling administrative and organizational tasks, ensuring smooth operations, and acting as the right hand to senior leadership. Take ownership, work methodically, and become part of a team that values reliability, clear structures, and teamwork.Key ResponsibilitiesAssist management in daily operations.Coordinate appointments, travel, and meetings.Prepare presentations, reports, and meeting minutes.Serve as a liaison between management and teams.Monitor and track projects and deadlines.What We OfferA strong team and clear structures.Modern digital tools for more efficient work.Regular training and professional development opportunities.A structured onboarding program for a successful start.Attractive compensation and career development opportunities.Our ValuesReliability: “We deliver on our promises – to clients and the team.”Clear Structures: “Defined processes and clear responsibilities.”Team Spirit: “Succeeding together through collaboration and support.”

About Vortexa:Vortexa is at the forefront of revolutionizing the energy sector by bridging the substantial information gap present in the industry. Utilizing vast satellite data and cutting-edge artificial intelligence, we provide an unparalleled view of global seaborne energy movements in real-time, enhancing transparency and efficiency across energy markets.With a presence in major cities including London, New York, Houston, Singapore, Geneva, and Dubai, we are committed to developing a comprehensive platform for energy and freight analytics worldwide, supported by prominent investors such as Morgan Stanley and Notion Capital.Your Role:We are looking for a motivated and dynamic Account Manager to join our expanding commercial team in Dubai. This pivotal role within our Account Management team involves close collaboration with our global partners to refine client engagement and foster growth in client relationships.As an Account Manager, you will be responsible for expanding a portfolio of clients, managing both Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), while serving as the key commercial point of contact. You will work in tandem with Sales, Customer Success Managers, and Solution Architects to ensure exceptional client experiences and stimulate long-term account growth. This hands-on position requires direct client interaction to build trusted relationships, identify opportunities, and maximize value.The ideal candidate is a self-motivated individual who excels in challenging situations, demonstrating resourcefulness and a positive problem-solving approach in a fast-paced, evolving scale-up environment.

About Us:Burson stands as a frontrunner in global communications, dedicated to enhancing client value through reputation management. Our specialized teams, cutting-edge technologies, and innovative creative strategies empower brands and businesses to transform their reputation into a competitive edge. At Burson, you become part of a vibrant global community of lifelong learners who excel in the realm of innovation.As a proud member of WPP (LSE/NYSE: WPP), the creative transformation powerhouse, we invite you to explore more about us at bursonglobal.com and connect with us on LinkedIn and Instagram.Role Overview:We are seeking a seasoned leader in Issues & Crisis communications to join our dedicated team at Burson, operating within the Corporate Communications function of a globally influential organization involved in energy, policy, and international markets.This pivotal advisory role demands calm judgement, intellectual rigor, and the capability to provide decisive guidance in complex, fast-paced scenarios. You will work closely with senior leadership, offering real-time advice, shaping crisis management frameworks, mitigating reputational risks, and enhancing organizational resilience across diverse regional and international landscapes.Experience in sectors such as energy, oil, gas, or other highly regulated industries will be a significant advantage. The ideal candidate will be a strategic thinker with a deep understanding of geopolitical nuances, stakeholder sensitivities, and the intricacies of operating in highly visible, globally scrutinized environments.

As a Senior Camp Boss, you will be at the forefront of managing camp operations, ensuring the highest standards of service and safety. Your role will involve overseeing daily activities, coordinating with both staff and clients, and implementing efficient operational procedures to enhance the guest experience.Your leadership will be crucial in maintaining a positive work environment while fostering teamwork and communication among staff members. You will be the primary point of contact for all matters related to camp management, including logistics, staff training, and compliance with regulations.

Join Our TeamWe are on the lookout for a detail-oriented and proactive Operational Risk Analyst to enhance our Retail Banking division. This pivotal position is essential for maintaining operational excellence and ensuring compliance with regulatory standards within our banking operations. You will be instrumental in pinpointing process inefficiencies, mitigating potential risks, and fostering a culture of robust governance throughout the organization.Key ResponsibilitiesAssess and analyze processes within the Retail Banking Unit to identify operational and regulatory deficiencies.Work collaboratively with various business units to create actionable strategies with clear accountability and timelines to manage identified risks.Propose process enhancements and control improvements to bolster operational resilience.Disseminate valuable insights and learnings across teams to cultivate a culture of continuous improvement.Assist in governance initiatives and promote best practices throughout all sub-units.Support investigations into operational risk events, fraudulent activities, and regulatory assessments.Map business processes to operational procedures and applicable regulatory standards.Examine both system-generated and manually maintained data to ensure it aligns with documented processes.Identify and document inconsistencies between data and operational execution.Engage with teams to comprehend task execution and highlight deviations from established best practices.Review customer communications for compliance with CPF and regulatory standards.Analyze internal MIS reports to identify gaps and opportunities for improvements.Support RCSA control testing, KRI monitoring, and conduct periodic risk reviews.