Application Support Analyst - Eximbills

The Application Support Analyst plays a pivotal role in delivering both functional and technical support for Trade Finance applications at RAKBANK. You will ensure that issues are documented, tracked, addressed, and resolved in a timely manner, in line with Service Level Agreements (SLAs) and RAKBANK IT & Business compliance standards. This position involves close collaboration with business users and software vendors to provide effective solutions and troubleshoot issues.Key Responsibilities:Functional Support: Provide in-depth functional support for wholesale banking systems, particularly in treasury, trade finance, and cash management, ensuring smooth integration and optimal performance.Incident Management: Efficiently manage and resolve incidents related to application issues to minimize business disruption.System Configuration: Supervise the configuration and customization of applications according to business needs.Vendor Management: Cultivate relationships with application vendors, ensuring adherence to SLAs and prompt issue resolution.Business Analysis: Perform business analysis and gather requirements to facilitate application enhancements and new implementations.Disaster Recovery: Formulate and execute IT disaster recovery plans for wholesale banking applications, ensuring data availability and system resilience.Training: Offer comprehensive training and support to end-users, enabling them to utilize banking applications effectively.Reporting: Create and maintain management information reports and dashboards using relevant tools.Preventive Measures: Anticipate application issues and implement proactive measures to enhance system stability and performance.

Key Responsibilities:Functional Support:Provide in-depth functional support for wholesale banking systems, specifically in treasury, trade finance, and cash management to ensure seamless integration and optimal performance.Incident Management:Effectively manage and resolve application-related incidents to minimize disruptions in business operations.System Configuration:Supervise the configuration and customization of applications to align with business needs.Vendor Management:Foster and manage relationships with application vendors, ensuring adherence to Service Level Agreements (SLAs) and prompt issue resolution.Business Analysis:Conduct thorough business analysis and requirements gathering to facilitate application enhancements and new implementations.Disaster Recovery:Formulate and implement IT disaster recovery strategies for wholesale banking applications, ensuring data availability and system reliability.Training:Deliver comprehensive training and support to end-users, ensuring proficiency in utilizing banking applications.Reporting:Develop and maintain management information reports and dashboards using appropriate tools.Preventive Measures:Proactively identify potential application issues and implement preventive strategies to maintain system stability and performance.

Join our dynamic team as an Application Support Engineer in Dubai, UAE. In this role, you will be responsible for providing high-quality support for our applications, ensuring optimal performance, and addressing any issues that arise. You will collaborate closely with development teams to troubleshoot and resolve application-related problems, as well as assist users in navigating our software solutions.

Join our dynamic team at gsstech-group as an Application Support Engineer specializing in the insurance domain. In this role, you will be responsible for the management, monitoring, and troubleshooting of enterprise applications to ensure optimal performance. Your expertise will be crucial in identifying and resolving issues while providing top-notch technical support to both internal and external users. Knowledge of the insurance sector is essential, and experience in data migration will be an advantage.Key Responsibilities:Deliver day-to-day application support for users, both internal and external.Diagnose and resolve technical issues related to application performance, user access, and functionality.Address Level 2 (L2) and Level 3 (L3) support tickets within the defined Service Level Agreements (SLAs).Collaborate with vendors and internal teams for bug identification, testing patches, and managing the deployment of updates in production environments.Utilize SQL queries to extract data, generate reports, and perform data corrections as necessary for troubleshooting.Maintain comprehensive documentation in the Knowledge Base for common issues, system configurations, and standard operating procedures (SOPs).Conduct Root Cause Analysis and in-depth investigations into recurring system failures to propose long-term solutions.Monitor application performance and carry out regular health checks.Develop and maintain documentation related to application procedures, troubleshooting steps, and best practices.Assist in software upgrades, patches, and migrations as required.Escalate unresolved issues to development or infrastructure teams as needed.Ensure adherence to IT policies, security protocols, and data protection regulations.Provide training and support to end-users to enhance application usage.

We are looking for a dynamic and experienced Senior Manager – Applications to spearhead our Applications Business Unit (BU) at CNS. This critical role encompasses the overall strategy, market execution, growth, and profitability of the business unit. The successful candidate will possess robust leadership skills, technical expertise, and a thorough understanding of enterprise business processes, all aimed at delivering exceptional client-focused solutions that align with CNS’s overarching objectives.DUTIES & RESPONSIBILITIESStrategic & Business LeadershipFormulate and implement strategic plans that align with CNS’s business objectives for the Applications BU.Establish go-to-market strategies to enhance revenue generation and market presence.Identify and evaluate emerging technologies, market trends, and new business opportunities.Ensure that all initiatives align with business targets and established timelines.Delivery & Operational ExcellenceOversee the complete software development lifecycle, from requirement gathering and planning through to deployment and ongoing support.Guarantee delivery excellence in terms of timeliness, quality standards, and budget compliance.Establish and enforce best practices, development methodologies, and performance benchmarks.Client Engagement & SatisfactionInteract with key clients to discern their business needs and technical requirements.Foster and sustain long-term relationships to enhance client satisfaction and retention.Address escalations and ensure proactive communication with clients.Financial ManagementOversee and manage the BU’s P&L, encompassing revenue forecasting, budgeting, and cost control.Implement cost-optimization strategies while exploring new revenue avenues.People & Cross-Functional CollaborationLead, mentor, and cultivate high-performing technical and functional teams.Collaborate closely with sales, marketing, pre-sales, and other BUs to ensure alignment on project and delivery objectives.Champion a culture of innovation, collaboration, and accountability.Risk, Compliance & GovernanceEnsure that projects and solutions adhere to industry regulations, data protection standards, and internal policies.Proactively identify and mitigate project and business risks.

Are you looking for an exciting opportunity to join a global leader in intralogistics? Beumer Group is inviting unsolicited applications from talented individuals who are eager to contribute to our innovative projects in Dubai. We value creativity, teamwork, and a passion for excellence.

At Janes, we are continuously seeking exceptional talent to join our team. If you do not see a current opening that aligns with your skills and career aspirations, we encourage you to reach out to us. Your expertise is valuable, and should a suitable position become available in the future, we will be in touch! Life at JanesWe pride ourselves on fostering a vibrant workplace culture. Our core values and leadership principles guide our actions, ensuring we create the best outcomes for our customers, colleagues, shareholders, and the business. Our supportive and dynamic environment encourages personal and professional growth.Janes is committed to inclusivity and equal opportunity, welcoming applications from individuals of all backgrounds, including age, race, disability, religion, sexual orientation, gender reassignment, marital status, and parental status.While this role is classified as full-time, we recognize the importance of flexibility in the workplace. We embrace a hybrid work model across all locations and are open to discussing various flexible working arrangements. If you have specific needs or preferences regarding your work style, please apply and let us know.Job Applicants - Privacy PolicyKnow your rights document

We are seeking an experienced SAP Application Management Services Lead to join our dynamic team in Dubai, UAE. In this role, you will be responsible for overseeing the delivery of SAP support services, ensuring optimal performance and user satisfaction. You will collaborate closely with clients to understand their needs and drive continuous improvement in service delivery.

VAM Systems is a leading provider of Business Consulting, IT Technology Solutions, and Services, operating across multiple regions including the UAE, Qatar, Bahrain, USA, Australia, Singapore, and India.We are actively seeking a skilled Mobile Application Developer to join our team in the UAE. The ideal candidate will possess expertise in mobile application development and will be responsible for creating innovative solutions for our clients.

SFORS has operated in global financial markets for over twenty years, concentrating on proprietary trading and pre-market strategies. The firm invests in trading technology and advanced risk management models, building a reputation for developing talent and maintaining a focused environment by trading exclusively with its own capital. Role overview The Risk Quantitative Analyst joins the Risk Management team in Dubai. This position centers on developing, validating, and improving market risk models. Daily work involves close collaboration with traders and risk managers to strengthen oversight of equity portfolios, with a particular focus on US markets. What you will do Work alongside traders and risk managers to create and enhance risk models Validate and refine market risk models used for equity portfolios Contribute to effective risk oversight for trading activities in US markets Work environment SFORS operates with proprietary funds, providing a dedicated and focused setting for trading and risk management.

About SFORS SFORS is a trading company focused on global financial markets. For over 20 years, the team has invested in trader development, technology, risk management, and trading strategies. The company operates solely with its own funds and does not seek outside investment. Role Overview: L1 Technical Support Specialist This on-site role is based in Dubai, United Arab Emirates. The L1 Technical Support Specialist will join the IT Support team and work from 10:00 AM to 6:00 PM (Kyiv time). Main Responsibilities Manage service desk requests: prioritize, classify, and escalate to L2 following SLAs. Prepare equipment and set up workstations for new employees, including OS and software installation. Install, configure, and troubleshoot both hardware and software. Maintain workstations through updates, component replacements, and technical servicing. Diagnose and repair PCs, and organize regular service maintenance. Support peripheral equipment such as printers, scanners, and conferencing systems. Track and manage company assets, ensuring accurate equipment records. Requirements Strong understanding of PC hardware and computer technology fundamentals. Administrative-level experience with Windows 10/11 and MacOS. Hands-on experience with ServiceDesk systems. Basic networking skills, including TCP/IP, routing, and network equipment configuration. Experience supporting and configuring peripheral devices. English at A2 level or higher. Customer focus and clear communication skills. Discipline and ability to work well within a team. Benefits Free accommodation in company housing in Cyprus for up to 2–3 weeks per year during vacations or business trips.

We are looking for a talented and experienced Applications Database Administrator (Apps DBA) to oversee, maintain, and enhance our varied database and application environments. The successful candidate will have in-depth expertise in Oracle Applications along with a broad knowledge of various database systems, including SQL Server, MySQL, MongoDB, PostgreSQL, and Oracle APEX. Familiarity with technologies such as WebLogic, Oracle RAC, ASM, Sharding, and Pgpool is a plus.KEY RESPONSIBILITIES• Manage and support Oracle E-Business Suite / Oracle Applications environments.• Conduct installation, configuration, performance tuning, patching, and upgrades for databases, including:• Oracle Database (including RAC and ASM)• SQL Server, MySQL, MongoDB, PostgreSQL (with Pgpool and Sharding)• Oversee and configure Oracle APEX applications.• Administer and support WebLogic Server for application deployment and performance optimization.• Monitor system performance, troubleshoot issues, and implement effective solutions.• Ensure high availability, backup, and disaster recovery strategies across all platforms.• Collaborate with development and infrastructure teams to facilitate application lifecycle management and deployment.• Enforce database security policies and best practices.• Create and maintain documentation for database architectures, configurations, processes, and procedures.

Oversee and lead a team of proficient data analysts.Develop data mappings essential for creating data marts and lakes.Design and implement user-friendly interfaces and dashboards for effective data interaction and visualization.Conduct thorough testing and validation of software and data products to guarantee accuracy and dependability.Engage in collaboration with fellow developers, data analysts, and stakeholders to ensure software alignment with business objectives.Provide analytical support to Business Performance and Strategic Analytics for departments and decision-makers.Core Skills:Expertise in Data Product Development and Data Mart design.Knowledge of Machine Learning, Deep Learning, Time-Series Analysis, and Optimization techniques.Understanding of Retail, Business, and Wholesale Banking products.Strong communication and interpersonal skills.Proficient in people management with a focus on multicultural awareness.Technical Skills:Proficient in Python (along with R, SAS, and Spark) and SQL, DAX.Strong coding abilities in languages such as Python, R, and Java.Familiarity with cloud data technologies.Competencies:Advanced proficiency in SQL and Python; experience with SAS/R/Spark is an advantage.Experience in deployment across various databases and server/cloud environments including AWS and Azure.Thorough understanding of banking functionalities is a significant advantage.Excellent communication and documentation skills to effectively convey information to stakeholders.Familiarity with tools such as Power BI, Tableau, or Qlik is beneficial.

Join RAKBANK as a Business Analyst and contribute to our mission of driving data-centric initiatives and enhancing business processes across both retail and corporate banking sectors. We are looking for a proactive and meticulous individual who can effectively bridge the gap between business stakeholders and technical teams, ensuring that data insights translate into actionable strategies and optimized DataMarts.Key Responsibilities:Engage with stakeholders to gather, analyze, and document business requirements for data analytics, management information systems (MIS), and artificial intelligence/machine learning (AI/ML).Conduct thorough analyses using SQL, Power BI, and other analytical tools to uncover insights, identify opportunities, and facilitate decision-making across various banking products.Develop a comprehensive understanding of functionalities across retail banking products (such as cards, loans, and accounts) and corporate banking solutions (including trade finance, treasury, and payments).Lead and facilitate User Acceptance Testing (UAT) for DataMarts to ensure they align with business objectives and requirements.Act as a liaison between business units and IT to promote effective communication and alignment on projects.Take responsibility for the delivery and maintenance of DataMarts in support of the strategic analytics division.

Role OverviewAs a Project Finance Analyst specializing in construction, you will play a pivotal role in assessing the financial viability and performance of both ongoing and prospective projects. Your expertise will blend strategic analysis, comprehensive business planning, and robust financial modeling to inform investment decisions, track performance, and guarantee the financial sustainability of projects at all levels.Key ResponsibilitiesConduct Project Feasibility StudiesPerform in-depth feasibility assessments for both new and existing projects.Analyze project assumptions, costs, revenue streams, and overall financial viability.Prepare sensitivity and scenario analyses to assess project resilience under varying conditions.Manage Project Cash Flow & Sensitivity AnalysisCreate and maintain detailed cash flow models that reflect different scenarios and sensitivities.Provide forward-looking cash flow forecasts that align with business plans and funding needs.Business Planning & Financial ModelingDevelop and oversee comprehensive business plans for projects across various stages of their lifecycle.Ensure consistency and accuracy in models by linking assumptions to base data.Create integrated financial models (CF, IS, BS) for both project-level and entity-level reporting.Investment Returns & Banking ReportsPrepare forward-looking financial statements and analyses related to investment returns.Assist in preparing project financing documentation for banks and investors.Evaluate project IRR, NPV, and payback periods for funding and board presentations.Budgeting & Variance AnalysisGenerate project budgets and monitor actual spending against approved budgets.Identify significant variances, provide actionable insights, and recommend corrective measures.Track Key Financial Metrics & PerformanceMonitor and report critical financial and operational metrics across all projects.Create dashboards that highlight performance trends, risks, and opportunities.Support management in strategic decision-making with insightful financial data.

Job SummaryAs a pivotal figure in senior leadership, the Regional Support Manager will embody a strong executive presence and provide strategic direction for Product Support across the Middle East. This role is crucial in ensuring exceptional customer service while maintaining visibility and credibility within the regional management team.In this capacity, you will be responsible for enhancing service maturity, implementing modern support methodologies, fostering regional leadership cohesion, and steering measurable performance enhancements that are aligned with global strategies and local business priorities. You will lead the Support and Services teams and represent Product Support at senior-level customer and executive forums throughout the region.

About KAYALI KAYALI, founded in 2018 by Mona Kattan, blends a passion for fragrance with a focus on creativity and quality. The brand draws from Mona's Middle Eastern heritage and the tradition of scent layering. Each fragrance is crafted with renowned perfumers, using premium ingredients and a cruelty-free approach. Our Mission KAYALI aims to help people feel valued and confident, building a global community of fragrance enthusiasts. The team shares expertise in scent and Middle Eastern fragrance rituals through education and storytelling. Role Overview: Commercial Analyst The Commercial Analyst plays a key role in analyzing commercial data across international markets. This position supports global reporting and forecasting, providing insights that help senior management make informed decisions in a high-growth luxury fragrance business. What You Will Do Pricing Strategy & Analysis: Create and maintain pricing models for various markets and channels. Analyze price elasticity and monitor competitor pricing to spot new opportunities. Market Intelligence & Commercial Research: Build and update competitive intelligence trackers. Conduct in-depth analyses to support market expansion and negotiations. Sales Performance & Commercial Reporting: Develop detailed sales reports and insights to help drive performance improvements. Location This role is based in Dubai, United Arab Emirates.

Join our dynamic team at ei-technologiesmena as a Salesforce Business Analyst in Dubai. In this role, you will leverage your analytical skills to drive business solutions and enhance our Salesforce platform. You will work closely with stakeholders to gather requirements, analyze processes, and implement effective strategies that align with our business goals.

Join our dynamic Group FP&A team as a Senior Financial Analyst in Dubai. We are looking for a detail-oriented and experienced professional who excels in group-level financial consolidations and can provide high-quality analysis and insights for board-level reporting. The ideal candidate will possess extensive FP&A experience, including budgeting, forecasting, and financial partnership, especially in corporate and head office settings.Key Responsibilities:Group-Level Consolidation & AnalysisConsolidate financial results across diverse business units and geographies to present a comprehensive and timely Group perspective.Ensure consistency and integrity of group-wide financials by analyzing business unit submissions.Identify significant performance drivers, risks, and opportunities at the Group level.Board & Executive ReportingPrepare and present monthly and quarterly financial reports to the Board of Directors and Executive Committee.Create impactful management dashboards and KPI tracking tools, accompanied by insightful variance analyses.Assist investor relations and the CEO/CFO office with ad-hoc financial insights.Financial Planning & BudgetingLead the annual budgeting and periodic forecasting processes for Group consolidated financials.Provide analytical support for head office functions, including HR, IT, Legal, and Corporate Communications.Monitor and report performance against plans, ensuring timely identification of variances and necessary action points.Business PartneringServe as a finance partner to Group function heads, aiding in cost management, project analysis, and value creation initiatives.Offer financial insights for cross-functional strategic projects and corporate initiatives.Collaborate with finance teams in business units to ensure alignment and enhance forecasting accuracy.Continuous Improvement & SystemsContribute to the enhancement of FP&A processes, models, and tools across the Group.Work closely with IT and data teams to improve financial systems and reporting platforms.Support the integration and onboarding of new businesses into group FP&A processes, as needed.

SFORS is a trading company in Dubai focused on global financial markets. For over twenty years, the company has developed traders, invested in advanced trading technology, and built strong risk management practices to support its proprietary trading operations. SFORS trades exclusively with its own capital. Role overview The Cloud Services Support Specialist joins the IT Support team to help manage and support SFORS’s cloud-based services and related IT resources. This position plays a key part in ensuring smooth daily operations for internal teams relying on these platforms. Main responsibilities Technical support: Respond to user requests via the ServiceDesk system. Provide support for IT services, software, and cloud platforms. Troubleshoot and resolve technical issues as they come up. Resource management: Monitor and manage company services such as Atlassian, Google Workspace, ESET, and Slack. Adjust configurations, set up and configure work environments, and manage domain names and hosting. Coordinate with external technical support when needed. Collaboration: Work with L1 support specialists and engineers to implement approved updates and standards. Communicate infrastructure changes to other departments and update shared service assets across business units. Asset tracking and payment: Keep asset records current in the database as accounts are provisioned or closed. Process and knowledge documentation: Write clear documentation and instructions for software and equipment to assist internal users. Location This role is based in Dubai, United Arab Emirates.