Workforce Management Operations Lead

Bill.com is seeking a Workforce Management Operations Lead to join the team in either Draper, Utah or San Jose, California. This position plays a key role in planning and optimizing workforce resources to support smooth operations across the organization. What you will do Develop and implement workforce strategies that enhance service delivery Collaborate wi…

Role Overview Bill.com is seeking a Senior Workforce Management Program & Technical Enablement Lead. This position shapes operational practices and advances workforce management strategies. The role is based in Draper, Utah or San Jose, California. What You Will Do Drive improvements in workforce management programs. Work with teams across the company to deliver solutions that simplify processes and raise efficiency. Support the adoption of new tools and methods to strengthen operations. Location Draper, Utah, United States San Jose, California, United States

Drive Innovation with PurposeAt BILL, we are dedicated to empowering the businesses that fuel our economy. By transforming outdated financial processes with innovative solutions, we help companies—from emerging startups to well-established enterprises—make informed decisions and regain control over their operations. Our mission extends to pioneering the future of financial automation, allowing businesses to focus on what truly matters.Joining our team means becoming part of a vision-driven collective that embraces challenges and cultivates cutting-edge solutions. We value purpose, ambition, and curiosity, thriving in a dynamic, fast-paced environment. Whether you work from our offices in San Jose, CA, Draper, UT, or remotely, BILLders unite to create meaningful impacts that give businesses the time they need in their busy weeks.At BILL, we build high-performing teams and strive to recruit top talent for every position. We are committed to fostering a workplace that encourages inclusion and diverse perspectives, appreciating each individual’s unique skills and experiences. We invite you to connect with us—you may be the ideal candidate for this role or another opportunity. Let’s empower businesses to focus on what truly matters.Make Your Mark in a Thriving Fintech CompanyThe Go-To-Market (GTM) Operations team at BILL serves as the backbone across Marketing, Product-Led Growth (PLG), and Sales—creating the infrastructure, processes, and programs that fuel scalable, data-driven growth. Our focus is on crafting seamless user journeys, accelerating platform adoption, and delivering personalized experiences throughout the customer lifecycle.We are currently investing in fortifying our core operational framework to ensure data accuracy, system integration, and precision in campaign execution.We are seeking a Senior Marketing Operations Manager to act as the architect and steward of our marketing technology stack and processes. This individual will collaborate closely with GTM leadership to ensure efficient lead management, robust data governance, and seamless integration between our marketing automation platforms and CRM.This pivotal role merges technical expertise, strategic process design, and data analysis—guaranteeing the efficient operation of our marketing engine and the accurate measurement of our GTM initiatives.

Join Bill.com as the Director of Strategy & Operations, where you will be at the forefront of shaping our operational excellence and strategic direction. This leadership role requires a visionary who can drive efficiency, enhance processes, and align operations with our overarching business goals. You will collaborate with cross-functional teams to implement innovative solutions and optimize workflows. If you are passionate about transforming strategies into actionable plans and leading a dynamic team, we invite you to apply!

Join our dynamic team at DashMart, a local fulfillment center operated by DoorDash, where we prioritize speed, reliability, and quality in delivering household essentials and more to our customers' doorsteps. As a Shift Lead, you will thrive in a fast-paced environment, taking charge of warehouse operations and ensuring seamless order fulfillment. You will oversee inventory management and, depending on the location, may also engage in light food preparation. Your leadership will guide Operations Associates through their shifts, fostering a productive and safe workplace while delivering exceptional service to our customers.

Join our dynamic team at Bill.com as a Senior Sales Operations Analyst. In this pivotal role, you will play a critical part in optimizing our sales processes, leveraging data analytics to drive decision-making, and enhancing operational efficiency.As a Senior Sales Operations Analyst, you will collaborate with cross-functional teams to develop strategies that align sales initiatives with our business objectives. Your expertise in data analysis and operational metrics will empower our sales team to achieve targets and improve performance.

We are seeking an innovative and strategic Lead Product Manager for our Risk Platform at Bill.com. This role is crucial in driving the vision, strategy, and execution of risk management features that enhance our customers’ experience while ensuring robust security and compliance. You will lead cross-functional teams, collaborate with stakeholders, and leverage data-driven insights to inform product decisions.

Join our dynamic team at Domino's Pizza, where we are committed to delivering not just great food, but also great opportunities for growth and advancement. As a Shift Lead, you will play a pivotal role in the success of our operations, leading and motivating your team to ensure exceptional service and quality.In this position, you will be responsible for overseeing daily operations, managing staff, and ensuring a positive work environment. If you are looking to take your career to the next level and contribute to a well-respected brand, we want to hear from you!

Join our dynamic team at Domino's Pizza as a Shift Lead, where you'll play a crucial role in driving business success and enhancing customer satisfaction. This position offers ample growth opportunities within our vibrant work environment, making it an ideal stepping stone for those passionate about the food service industry.

Xplor Technologies seeks a Technical Support & Inventory Operations Specialist for its Draper location. This full-time position blends direct technical support with inventory management, both essential to customer satisfaction and daily business operations. Key responsibilities Handle technical support requests, working to resolve issues for customers. Oversee inventory operations, maintaining accuracy and efficient processes. Contribute to the team’s goal of providing dependable service to clients. Work location This role is based on-site in Draper.

Role Overview Bill.com is hiring a Lead Product Manager to guide strategy and execution for Mid-Market Accounts Payable solutions. This role shapes the direction of products that help clients manage payables more effectively. What You Will Do Set product strategy for Mid-Market Accounts Payable offerings Drive development and delivery of new solutions to improve client experience Work closely with engineering, sales, and marketing teams to bring products to market Location This position is based in Draper, Utah or San Jose, California.

Role Overview 1800contacts is hiring a Manager or Senior Manager of Compensation & Benefits to join the team in Draper, UT (hybrid schedule). This role leads the design and rollout of compensation programs and benefits packages that help attract and keep strong employees. The work directly supports employee engagement and aligns with company objectives.

At Coast, we're revolutionizing the U.S. B2B card payments infrastructure, targeting the vast network of 500,000 commercial fleets, 40 million commercial vehicles, and countless commercial drivers. The technologies currently serving these customers are outdated, and there is a growing demand for modern digital experiences and transparent, cost-effective financial services. Our mission is to deliver transformative solutions at scale, starting with the Coast Fleet and Fuel Card powered by a state-of-the-art spend management platform. About the Role We are seeking a dynamic, people-centric Customer Success Manager to lead our dedicated team of Customer Success Managers (CSMs) while managing a portfolio of accounts. This player-coach approach is essential to how Coast fosters empathy, trust, and operational excellence throughout our customer journey. In this role, you will mentor, recruit, and develop a team focused on providing exceptional onboarding, activation, and retention for all customer segments. Key Indicators of Success Consistently deliver value to customers throughout their lifecycle Achieve outstanding Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), while proactively monitoring health metrics and executing disciplined retention and expansion strategies. Accelerate onboarding and fleet activation to ensure customers quickly realize value and consistently increase usage. Act as a true player-coach, managing accounts, demonstrating product and customer success fluency, and enhancing team performance through a structured one-on-one coaching framework. Grow the expansion pipeline by continuously identifying, developing, and advancing Customer Success Qualified Opportunities (CSQOs) into viable expansion prospects. Responsibilities Lead & Coach: Manage and mentor a team of high-performing CSMs with a focus on effective call coaching, onboarding execution, fleet activation, and account health management. Own Accounts: Maintain a book of business to stay engaged with the customer experience, showcasing exemplary skills in onboarding, retention, and expansion. Drive Activation: Ensure your team efficiently facilitates onboarding processes. Create Value: Assist CSMs in demonstrating customer value throughout their lifecycle—from onboarding to maturity—by developing account-specific strategies aligned with clear use cases. Maximize Expansion: Support CSMs in creating CSQOs and nurturing a proactive expansion pipeline. Upskill the Team: Establish a repeatable coaching and enablement framework to enhance onboarding, account health, and overall team performance. Build Systems Excellence: Promote operational rigor and data fluency across Salesforce, Sigma, Outreach, and our other platforms.

Join Bill.com as a Staff Creative Project Manager, where you will lead innovative projects to enhance our creative initiatives. In this dynamic role, you will collaborate with cross-functional teams, ensuring that projects are delivered on time and within scope. You will have the opportunity to drive creative processes, manage project timelines, and facilitate communication between stakeholders.

SeekWell brings together 1-800 Contacts, Luna, and The Framery under one umbrella, focusing on making vision care simpler and more accessible. With a long-standing reputation for customer-first innovation, the company continues to build products and services that shape the industry. Backed by KKR, SeekWell keeps the spirit of 1-800 Contacts’ culture alive while expanding its reach and impact in vision care. Role overview This mid-level Technical Product Manager position sits within the Enterprise Customer Domain team. The role centers on shaping and advancing customer-centric platforms and data products used across SeekWell’s brands, including 1-800 Contacts, The Framery, and ExpressExam. The goal: create a unified, actionable view of customers to support personalization, analytics, marketing, and customer experience projects. Collaboration is key. The Technical Product Manager will work closely with engineering, data, marketing, analytics, and customer experience teams to design and scale enterprise-level customer data solutions. The work directly supports downstream applications such as segmentation, lifecycle engagement, and experimentation. What you will do Manage the full lifecycle of the Customer Domain product, covering customer identity, profiles, preferences, consent, behavioral data, and Customer 360 features across enterprise systems. Define and update the Customer Domain product vision and roadmap, aligning with business, marketing, analytics, personalization, and customer experience goals. Partner with data and engineering teams to oversee customer data ingestion, modeling, governance, and access, working with source systems, databases, Databricks, and enterprise APIs. Set up, monitor, and report on customer funnels, KPIs, and metrics in Databricks, ensuring consistency and accuracy with enterprise analytics standards. Support personalization and lifecycle management by making sure customer data is reliable, governed, and accessible to downstream platforms and tools. Contribute to customer data platform initiatives and help guide the company’s broader strategic direction in this space. Requirements Solid product management fundamentals. Comfort working with data platforms and customer data solutions. Interest in building foundational customer capabilities that drive business and customer outcomes. This hybrid role is based in Draper, UT.

Diversified Botanics values urgency, accountability, and respect. Teams here work closely, taking pride in thorough work and understanding the risks that come with shortcuts. Those who appreciate contributing to a well-organized group will find the Draper office a strong fit. Direct applications only. Diversified Botanics does not accept submissions from recruitment agencies. All candidates must apply directly. Role overview The Dynamic Marketing Project Manager position is based at the Draper office and focuses on building structure and driving growth within the marketing function. This role is not about maintaining the status quo. Instead, the work centers on shaping operational systems, rolling out marketing strategies across multiple channels, and supporting the marketing team as the business evolves. Success in this role requires managing shifting priorities, working with incomplete information, and meeting high expectations. The ability to keep projects on track, collaborate with a range of teams, and ensure details do not slip through the cracks is essential. What you will do Manage marketing projects from start to finish across affiliate, digital, lifecycle, and emerging channels Design and implement project management workflows and tracking systems for marketing initiatives Work cross-functionally with Sales, Operations, Compliance, and external partners Oversee affiliate marketing by coordinating partners, monitoring performance, and ensuring alignment Translate marketing strategy into clear timelines, deliverables, and accountability structures Handle multiple projects at once, maintaining momentum and attention to detail Adapt quickly to changing business needs and shifting priorities Ensure all marketing activities comply with regulatory requirements Identify gaps in marketing infrastructure and implement solutions Bring clarity to uncertain situations by defining actionable next steps Hold stakeholders accountable for meeting deadlines Continuously improve systems, workflows, and standards as the company grows

At Coast, we are revolutionizing the trillion-dollar U.S. B2B card payments ecosystem, focusing on the country's vast network of 500,000 commercial fleets, 40 million commercial vehicles, and millions of commercial drivers. Traditional technologies serving these customers are outdated, and there is a growing demand for modern digital experiences and transparent financial services. Coast's mission is to meet these needs at a transformative scale, starting with our Fleet and Fuel Card, powered by an advanced spend management platform.As the first Sales Manager in our Draper, Utah office, you will play a pivotal leadership role within our go-to-market organization. You will be responsible for building, mentoring, and scaling a high-performing team of Account Executives, while enhancing our sales strategies for one of our key customer segments. Notably, our previously modest SMB accounts are rapidly becoming very profitable for Coast through both new customer acquisition and upselling opportunities for our Corporate Card product. We want you at the forefront of this exciting transition.This role transcends traditional management; it offers you the opportunity to shape the foundation of our sales culture in Utah, significantly influence revenue growth, and collaborate closely with senior leadership to broaden Coast's market reach.

Join our dynamic team as a Scaled Customer Success Manager at Bill.com, where you will play a pivotal role in enhancing the customer experience. In this position, you will be responsible for managing a portfolio of clients, ensuring their success with our solutions, and fostering long-term relationships. You will be instrumental in driving customer engagement and satisfaction, while also identifying opportunities for upselling and cross-selling.

SeekWell, the parent company of 1-800 Contacts, Luna, and The Framery, works to simplify and improve access to vision care. With a history of nearly 30 years and support from KKR, SeekWell continues to build on a culture of innovation and customer satisfaction. The company focuses on launching new products that serve consumers and challenge industry norms. This hybrid role based in Draper, UT centers on ExpressExam, SeekWell’s online vision acuity tool that helps millions renew contact lens prescriptions. The Product Manager will work at the intersection of product management, healthcare, and regulatory compliance, shaping a product that operates within a regulated environment and directly impacts customer experiences. What you will do Own and develop the ExpressExam product roadmap, setting priorities based on business goals and customer needs. Work closely with Marketing, Engineering, Legal, and Operations to gather insights and drive product improvements. Use data analytics tools such as Adobe Analytics and customer feedback to spot opportunities for better conversion and satisfaction. Define product requirements, support quality assurance, and help guide product launches. Manage the full exam experience, including pre-screening and yield strategies. Partner with Legal to ensure compliance with regulatory, legal, and FDA standards. Maintain and improve Quality Management Systems, keeping documentation audit-ready. Coordinate cross-team efforts to resolve product issues quickly and effectively.

Join Our Mission to Empower BusinessesAt BILL, we are dedicated to transforming the financial landscape by empowering businesses with innovative solutions. We replace outdated financial processes with state-of-the-art tools that enable companies—from emerging startups to established enterprises—to make informed decisions and take charge of their operations. Our commitment extends to shaping the future of financial automation, allowing businesses to focus on what truly matters.Becoming a part of our team means joining a vision-driven group eager to tackle challenges and develop groundbreaking solutions. We prioritize purpose, ambition, and curiosity, thriving in a dynamic and fast-paced atmosphere. Whether you're in one of our vibrant offices in San Jose, CA, or Draper, UT, or working remotely, our BILLders collaborate to create significant impacts for businesses seeking efficiency in their busy schedules.At BILL, we are committed to building high-performing teams and attracting top talent for every role. We foster an inclusive workplace that values diverse perspectives, recognizing the unique skills and experiences each individual brings. We invite you to reach out—you might be the perfect fit, whether for this role or another. Let’s enable businesses to focus on what truly matters.Make a Meaningful Impact in a Thriving Fintech EnvironmentWe are seeking a Senior Product Marketing Manager to join our Payments & Financial Services Product Marketing Team. This team specializes in BILL’s payments portfolio, which includes virtual credit and debit cards, streamlined remittance processes, and supplier solutions.As a pivotal force in our Product Marketing team, you will play a critical role in launching products to market and enhancing their impact on our customers and the business. Acting as the voice of the customer throughout the product lifecycle, you will articulate product value in ways that resonate, differentiate us from competitors, and drive customer adoption, retention, and advocacy.In this role, you will collaborate closely with Product, Support, Sales, Customer Success, Brand, Growth, Creative, and Legal teams, making it a dynamic and influential position. As the Senior Product Marketing Manager, you will shape strategic initiatives and oversee execution across the complete go-to-market (GTM) lifecycle, driving growth in key business metrics.Your focus will be on developing strategies and programs that enhance customer acquisition and retention, working across Marketing, Product, Sales, and Customer Success. You will represent the customer’s voice in roadmap discussions, create differentiated positioning and messaging, and orchestrate successful GTM launches. Additionally, you will lead essential functions such as competitive analysis, market research, and customer advocacy.