About the job
Location: Full-time in-person in Detroit, MI
Company Overview
At Proof, we are revolutionizing the legal tech industry. Our innovative marketplace platform empowers law firms and individuals to access legal services that are efficient, transparent, and accessible, breaking down traditional barriers. Focused on Service of Process and E-Filing, we proudly support thousands of law firms across the United States.
Job Overview:
We are looking for a dedicated and highly organized Dispatch Specialist to efficiently manage and dispatch client service requests across various regions. In this pivotal role, you will uphold service quality and ensure that independent contractors and local service partners meet client expectations within stringent deadlines.
Core Responsibilities:
- Collaborate with independent service partners to ensure timely service of process across multiple geographical locations, adhering to critical deadlines.
- Negotiate service fees with partners to align with budgetary constraints.
- Provide service partners with essential information, resources, and support to accomplish their tasks effectively.
- Thrive in a fast-paced environment by utilizing a network of contacts to dispatch client requests promptly.
- Identify and onboard new service providers nationwide, building strong relationships to ensure seamless job execution.
Your Role Includes:
- Effective communication with various stakeholders and independent contractor partners to guarantee efficient execution of process serving tasks.
- Establishing and nurturing strong relationships with contractors to facilitate swift and reliable job dispatching.
- Using sound judgment to communicate professionally with providers through both written and verbal means.
- Ensuring smooth organizational operations by meeting deadlines and completing tasks independently and collaboratively.
- Analyzing processes to identify inefficiencies and collaborating with Team Leads and colleagues to implement improvements.
- Enhancing operational success by optimizing workflows and improving user experience for internal teams and service partners.
- Proactively identifying and resolving platform issues, escalating when necessary.
- Maintaining detailed and accurate records of communications, both on and off the platform.

