Customer Success Engineer - Database (2nd Shift)

Join our team at DigitalOcean as a Customer Success Engineer focused on Database solutions during the 2nd shift. In this role, you will engage with customers, provide technical support, and ensure they derive maximum value from our services. You will be instrumental in troubleshooting issues and guiding customers through complex scenarios, making their experience seamless and rewarding.

Role Overview DigitalOcean is hiring a Customer Success Engineering Manager in Denver. This manager leads a team focused on helping customers succeed with DigitalOcean’s platform. The role centers on guiding technical support efforts and raising customer satisfaction through practical engineering solutions. Key Responsibilities Lead and mentor a team dedicated to customer success Oversee technical support and ensure high-quality service Collaborate with product teams to share customer feedback and insights Work directly with customers to understand needs and support their goals Contribute to product improvements based on real-world customer experience Collaboration This position works closely with both internal product teams and external customers. Sharing feedback and insights is a key part of helping shape the platform’s future.

Join Checkr as a Senior Database Reliability Engineer, where you'll play a critical role in ensuring the reliability, availability, and performance of our database systems. Collaborate with cross-functional teams to design, implement, and maintain scalable database solutions that support our growing platform.

Join our dynamic team at CoreSite Realty Corporation as a Customer Success Representative, where you will play a crucial role in enhancing client satisfaction and ensuring a positive experience. In this fast-paced environment, you will engage with customers to understand their needs, assist them with inquiries, and provide exceptional support.

About MERGE MERGE is a marketing and technology agency based in Denver, CO, with a focus on health and wellness. The team combines storytelling and technology to connect people and brands, aiming to foster healthier, happier lives. The company values a human-first philosophy and encourages innovative thinking and emotional engagement in its work culture. Role Overview: Customer Success Supervisor (Emerging/SMB Accounts) The Customer Success Supervisor oversees a portfolio of emerging and SMB accounts, acting as a trusted advisor for clients after the sale. This role ensures the successful delivery of MERGE solutions, drives value realization, supports retention, and identifies growth opportunities within assigned accounts. A deep understanding of each client's business goals, industry context, and success metrics is essential for aligning solutions and achieving measurable results. What You Will Do Manage ongoing relationships with a specific group of customers, focusing on retention and growth. Take ownership of the overall success and satisfaction of your account portfolio. Develop and execute tailored success plans that align with each client's strategic goals and business outcomes. Build and maintain relationships with stakeholders at various levels, including executive sponsors and technical contacts. Lead strategic business reviews to highlight delivered value and track progress against agreed-upon goals. How This Role Works This position is consultative and involves regular collaboration with both clients and internal teams. Responsibilities include planning, executing, and managing project plans to ensure delivery meets both agency and client standards, with a focus on measurable outcomes and budget compliance. The role also involves identifying opportunities to expand MERGE solutions within existing accounts over time.

Join StemXpert as a Database Administrator and play a crucial role in managing and optimizing our database systems. You will be responsible for ensuring data integrity, performance, and security while collaborating with cross-functional teams to support our data-driven initiatives.

Are you passionate about customer success and eager to help clients achieve their goals? Join Contentful as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our customers and ensuring they derive maximum value from our platform. You will collaborate closely with clients to understand their needs, provide guidance, and facilitate product adoption.In this role, you will leverage your expertise to proactively assist clients, resolve challenges, and identify opportunities for growth. Your ability to communicate effectively and your commitment to customer satisfaction will be paramount in driving success.

Join the dynamic team at Example Corp as a Customer Success Manager, where you will play a pivotal role in guiding our clients toward achieving their hiring goals. As a champion for our customers, you will facilitate their understanding of our innovative hiring software, ensuring they maximize its potential to streamline their recruitment processes. Your responsibilities will include managing customer relationships, advocating for their needs, and providing tailored solutions to enhance their hiring strategies. With a focus on collaboration and continuous improvement, you will inspire confidence in our clients and help them navigate their journey towards hiring excellence.

We are seeking a talented and innovative Database Architect to join our dynamic team in Denver. As a Database Architect, you will play a pivotal role in designing and implementing scalable database solutions that meet the needs of our clients. You will collaborate with cross-functional teams to ensure data integrity, security, and optimal performance.

Role overview The Director of Customer Success for the AMERS region at SugarCRM leads a team dedicated to shaping the customer experience and supporting client success. This position focuses on delivering consistent, high-quality service, fostering strong client relationships, and driving customer engagement throughout the region. What you will do Design and execute strategies to enhance customer success across the AMERS region Manage account activities to ensure clients receive reliable, ongoing support Collaborate with internal teams to help refine and improve SugarCRM product offerings Track and analyze customer satisfaction and retention data Spot and pursue upsell opportunities within the current customer base Assist clients in achieving their business objectives using SugarCRM solutions Location This role is based in Denver, CO.

Alloy.ai works with consumer goods companies to address the challenges of supply and demand. These organizations handle shifting customer behavior, complex supply chains, and manual processes while producing everyday products. Alloy.ai’s team includes talent from successful startups, major tech firms, and Fortune 100 companies. The company values individual ownership, high standards, meaningful work, open communication, and a supportive culture. Alloy.ai is committed to diversity and welcomes candidates from all backgrounds. Role overview The Senior Customer Success Manager joins the Client Solutions team to support and expand Alloy.ai’s Mid-Market and Enterprise customer base. These segments are central to the company’s business, requiring scalable strategies and strong, value-driven engagement. This position is based in Denver, CO. What you will do Independently manage key accounts, focusing on efficiency across a portfolio Identify customer needs and priorities, set clear goals, and ensure follow-through Address a range of customer challenges and help clients achieve measurable results with their retail partners Develop hands-on experience with demand-side analytics Build a strong understanding of the metrics used by retailers and trade partners throughout the supply chain Impact This role helps customers make better decisions and improve profitability. Alloy.ai measures its own effectiveness by the growth and success of its customers and their teams.

Join Procare Solutions as an Associate Customer Success Manager and become an integral part of our dynamic team. In this role, you will be responsible for ensuring our clients achieve maximum value from our services. You'll engage with customers to understand their needs, provide solutions, and foster strong relationships that drive customer satisfaction and retention.

Role Overview Angi is hiring an Inbound Customer Success Representative based in Denver, CO, with remote work available. This role serves as the first point of contact for customers, guiding them through the Angi platform and supporting their experience from start to finish. What You Will Do Respond to customer inquiries across multiple channels Help customers navigate the platform and resolve issues Provide clear solutions to enhance each customer’s experience

Boomi is expanding and looking for people who want their work to make a real impact. The company develops an integration and automation platform designed to connect people, systems, and data across the globe. Organizations use Boomi’s technology to streamline operations and shape the future of their businesses. The team values creative problem solvers and those with an entrepreneurial approach. At Boomi, employees work alongside experienced professionals and advanced technology. The company encourages individuals who enjoy tackling complex challenges and driving meaningful change. Company mission Boomi aims to improve global connectivity by enabling seamless links between people and systems, anywhere in the world. Work environment This hybrid role is based in Denver, with collaboration at the core. Employees contribute ideas and solutions that help build the company’s future. More information about Boomi and additional career opportunities can be found at boomi.com or on the Boomi Careers page.

Join Trustpilot on our remarkable journey to becoming the universal symbol of trust. As a profitable and high-growth FTSE-250 company, we operate the world’s largest independent consumer review platform. While we have achieved significant milestones, we have exciting challenges ahead. Be a part of our mission at the very heart of trust!As a Customer Success Manager, you will be the key to ensuring our customers successfully onboard, effectively adopt our platform, and realize measurable value from our services.You will be accountable for fostering strong business adoption and maintaining an impressive Gross Renewal Rate (GRR) within a structured, high-volume portfolio, while also tracking the Net Promoter Score (NPS) as a vital measure of customer experience and satisfaction.This role follows established playbooks and processes to consistently deliver successful customer outcomes. Over time, you will also develop your skills to manage more complex portfolios.Key Responsibilities:Onboarding & Activation: Lead the onboarding process post-sale, ensuring a seamless transition from the New Business team and establishing a strong foundation for customer adoption.Adoption & Value Realization: Drive significant business adoption within your customer portfolio to achieve tangible results.Retention & Churn Reduction: Enhance customer retention by maintaining customer health and proactively addressing risks to achieve high Gross Renewal Rates.Customer Experience & NPS: Champion customer satisfaction and advocacy, striving for excellent Net Promoter Score outcomes within your portfolio.Customer Issue Resolution: Serve as the primary contact for resolving customer issues related to onboarding, usage, or product value, and escalate commercial or billing matters as necessary.

Join Klaviyo as a Customer Success Manager where you will play a pivotal role in nurturing client relationships and ensuring their success with our powerful marketing platform. You will be responsible for guiding clients through the onboarding process, addressing their needs, and providing solutions that maximize their use of our software.

About StableStable is dedicated to simplifying the process of establishing a business presence online. We offer a comprehensive solution that includes a professional business address and an intuitive dashboard for managing physical mail seamlessly online. Trusted by over 10,000 companies, including industry leaders like GitLab, Glassdoor, and Indiegogo, we empower businesses to automate their mail operations and provide a permanent address for regulatory compliance.In a world where business laws date back to the 1800s, Stable is revolutionizing the way modern businesses operate. We provide innovative tools that help companies navigate outdated regulations, allowing them to thrive in a cloud-based environment without the restrictions of physical location.Our mission is to transform the cumbersome entity management system into a streamlined and enjoyable experience, starting with essential services like business addresses and mail handling. By simplifying these processes, we enable businesses to focus on growth and innovation.We're backed by prominent Silicon Valley investors, including Y Combinator, Craft Ventures, Shakti, and Hustle Fund, along with experienced founders from companies like Lattice and FlexJobs.As we experience rapid growth, we are seeking passionate individuals to join our early-stage startup, where you can significantly influence the future of business operations.‍‍ RoleAs a Customer Success Manager at Stable, you will be pivotal in helping our larger clients, such as GitLab and Glassdoor, overcome their operational challenges. Your role will involve automating their manual processes, thereby saving them valuable time and resources.Our users are proactive problem solvers, and we seek someone who is empathetic, capable of building lasting relationships, and excels at communication and education. Here’s what you will focus on:Create an exceptional first impression — Many customers arrive at Stable feeling overwhelmed by their mail operations. You’ll have the opportunity to establish trust by acting as their knowledgeable guide through the transition.

As an Enterprise Customer Success Manager at Datadog, you will be at the forefront of fostering robust, strategic relationships with our most significant and high-impact customers. Your role will involve advocating for clients within our organization while ensuring an exceptional customer experience. You will primarily focus on relationship management, while also identifying avenues for growth. Our Enterprise Customer Success Managers utilize a well-established methodology to discern customers' unique needs and effectively communicate the value of Datadog’s offerings. At Datadog, we pride ourselves on a vibrant office culture that promotes collaboration, creativity, and strong relationships. Our hybrid work environment is designed to provide our team members with the flexibility to achieve a harmonious work-life balance.

Auror partners with major retailers across several countries to address the widespread challenge of retail theft and Organized Retail Crime. This issue impacts businesses and communities globally, with losses exceeding $150 billion each year. Founded in New Zealand over a decade ago, Auror uses technology to connect people and intelligence, aiming to reduce crime and make a positive difference. The team values responsible AI adoption and encourages exploring ways AI can support their work, whether in trend analysis, customer support, or process improvement. Role overview The Customer Success Manager (IC3) in Denver focuses on guiding enterprise customers through pilots and implementations, especially during the early stages of their partnership with Auror. The role emphasizes building strong relationships, aligning on objectives, and ensuring customers achieve measurable results quickly. Independent project work is expected, with a focus on onboarding, activation, and demonstrating value through pilots. Collaboration with Sales, Customer Success Engagement, and Product teams plays a key part in this position. Connecting customer goals to practical use cases, turning data into actionable outcomes, and supporting pilot conversions are central responsibilities. Success is measured by adoption rates, time-to-value, and pilot outcomes, all driven by relationship-building and commercial awareness. Key responsibilities Oversee the full customer experience for pilots and onboarding, ensuring value is delivered on schedule. Build and maintain trusted relationships with stakeholders at all levels, setting clear expectations and sustaining engagement. Create and execute pilot and onboarding plans based on customer objectives, operational needs, and defined success metrics. Manage onboarding projects from initiation through completion, covering scope, milestones, dependencies, risks, and timelines. Help customers identify early, high-impact use cases and support the integration of new workflows. Translate platform data into clear, actionable outcomes that support customer success. Location This position is based in Denver, Colorado, United States.

The Principal Customer Success Manager at ServiceNow focuses on building strong partnerships with clients in the Denver area. This role centers on helping customers realize the full value of ServiceNow’s platform and achieve their business goals. Role overview Working directly with customers, the Principal Customer Success Manager develops trusted relationships and serves as a key point of contact. The position involves understanding each client’s objectives, guiding them through adoption, and supporting their ongoing success with ServiceNow solutions. What you will do Foster long-term relationships with customers to support their goals Identify opportunities for clients to expand their use of ServiceNow products Help customers maximize the value and impact of the ServiceNow platform Requirements Deep knowledge of the ServiceNow platform Experience working closely with clients to ensure satisfaction and success Strong communication and relationship-building skills