Customer Support Specialist

Role Overview Keylane is looking for a Customer Support Specialist in Copenhagen. This position serves as the first point of contact for clients, handling questions and resolving issues. Building strong relationships and ensuring customer satisfaction are central to the role. What You Will Do Troubleshoot and resolve customer issues promptly Maintain clear and professional communication with clients Support ongoing improvements to support processes Help foster positive client relationships

About OnlinePOS OnlinePOS is a growing IT company based in Copenhagen. Our systems power payment and point-of-sale solutions across Denmark, from restaurants and cocktail bars to ice cream stands, festivals, and amusement parks. Many businesses rely on us for reliable service and strong partnerships, and our Hotline team plays a central role in delivering that support. Role Overview: IT Support Specialist This onsite position is based in Copenhagen. The IT Support Specialist joins a close-knit Hotline team, helping customers and partners resolve technical issues while contributing to a positive, energetic workplace. Every day brings new challenges and a variety of interactions. What You Will Do Deliver technical support by phone, staying attentive and present even during busy periods Respond to written support inquiries Take ownership of support cases and follow them through to resolution Expect to work closely with both customers and colleagues. The focus is as much on people and teamwork as it is on technology. What We’re Looking For Technical skills and a willingness to learn Empathy for customers and the ability to communicate clearly Positive energy and a friendly attitude, especially over the phone Team spirit and a drive to help colleagues succeed Resourcefulness in finding solutions Fluency in Danish and the ability to communicate in English Experience in support roles is helpful, but not required. Familiarity with the restaurant or nightlife industry is a plus, though not essential. Starting at OnlinePOS New team members are welcomed from day one. Expect to meet the team before your official start, making the transition smooth and friendly.

Join Our Team at ViaBillAs Denmark’s premier "Buy Now, Pay Later" provider, ViaBill is dedicated to revolutionizing the way consumers manage their purchases through flexible payment solutions. Our goal is to enhance the shopping experience, making it smarter and more accessible, both online and in physical stores.We are currently seeking a Customer Support Specialist fluent in Danish to assist our customers with their everyday inquiries, ensuring a seamless and professional interaction with ViaBill.

Pleo is changing how businesses manage spending, making financial processes simpler for both finance teams and employees. With a decade of growth and over 40,000 customers, the company continues to expand its reach in the fintech space. The team in Copenhagen includes more than 850 professionals from over 100 nationalities, all focused on improving business spending solutions. This Senior Customer Support Associate position is a 12-month fixed-term contract. The role centers on delivering outstanding service to customers as Pleo grows its operations. Candidates with a strong background in customer support and an interest in fintech products will find this role rewarding. What you will do Communicate with customers through chat, email, and phone to ensure a positive experience with Pleo. Troubleshoot and resolve product-related issues, escalating complex cases as needed. Work closely with other teams to share customer insights that can help shape product development. Document key learnings and contribute to the knowledge base to support team-wide growth and information sharing. Requirements Fluency in both written and spoken English and either Danish or German. Experience providing attentive support via live chat, email, and phone. Strong problem-solving skills, persistence, and an analytical mindset when facing challenges. This role offers the chance to make a direct impact on customer satisfaction and the ongoing success of Pleo's fintech solutions.

Managing expenses shouldn't be a hassle. At Pleo, we are revolutionizing spend management with innovative solutions that empower finance teams and employees alike. Our mission is to simplify financial processes, making them seamless and effective.The essence of 'Pleo' is to go above and beyond, a principle that has guided our success for the past decade.As we embark on new milestones in our journey, each decision we make significantly affects our 40,000+ customers and our business. We seek individuals who are passionate about understanding customer needs, turning complex challenges into straightforward solutions, and are not afraid to challenge the status quo respectfully. We are a diverse team of over 850 individuals from more than 100 nationalities, dedicated to shaping the future of business spending together.We are currently seeking a Senior Customer Support Associate to join our Customer Support team on a 12-month fixed-term contract.In this position, you will play a vital role in ensuring our customers receive exceptional service as we expand our operations. If you are an experienced customer support professional excited about contributing to a dynamic Fintech product, this is the perfect opportunity for you!

Pleo builds tools that make spend management simpler for finance teams and employees. The company’s mission centers on helping businesses move beyond routine processes and expectations. Since its founding, Pleo has aimed to deliver more than expected, a principle reflected in both its name and its approach to product development. Today, more than 40,000 customers rely on Pleo’s solutions. With a team of over 850 people representing more than 100 nationalities, Pleo values diverse perspectives and a shared drive to solve complex challenges. Every decision here can impact customers and the company’s direction. The team welcomes those who enjoy identifying customer needs, simplifying problems, and seeking better ways to work, even when the path forward isn’t always clear.

Role Overview Unity Technologies is looking for an IT Operations Specialist in Copenhagen, Denmark. This role keeps the company’s technology running smoothly and supports employees across the organization. The IT Operations Specialist works closely with the IT team to provide and maintain the digital tools that power daily work. What You Will Do Learn Unity’s systems quickly and use them to support colleagues Respond to user issues and resolve technical challenges efficiently Deliver high-quality customer support to employees Troubleshoot problems and keep technology integrated and reliable Take the lead on IT projects or process automation as assigned Develop expertise in areas such as network security if needed What We Value Strong problem-solving skills Ability to master new systems and technologies quickly Clear communication and a collaborative approach Interest in continuous learning and professional growth Why Join Unity This position offers the chance to build valuable technical skills, contribute directly to team productivity, and work alongside supportive colleagues. The IT team encourages learning and welcomes those ready to take on new challenges in a collaborative setting.

Role overview Jobgether is seeking an Implementation & Customer Success Specialist to support B2B SaaS solutions for mining and FIFO (fly-in fly-out) operations. This Denmark-based role offers a remote-first setup and includes the possibility of international travel. What you will do Lead software implementation projects for clients managing workforce accommodation and transportation. Oversee onboarding to ensure clients can adopt and configure the platform effectively. Work closely with clients to understand operational requirements and adjust system settings to fit their needs. Provide user training and ongoing support to help clients succeed with the platform. Build and maintain relationships with stakeholders in logistics, finance, IT, and operations. Troubleshoot and resolve operational issues as they come up. Help improve internal best practices based on project experience. Who will succeed Background in B2B SaaS implementations, ideally within mining, energy, or construction sectors. Strong skills in communication and relationship management. Comfortable working with multiple departments and diverse stakeholders. Ability to combine strategic thinking with hands-on problem-solving. Interest in workforce logistics, accommodation, or transportation operations. Work environment Remote-first position based in Denmark. International travel involved for client projects and engagement. Collaborative team setting with exposure to complex workflows in mining and related industries.

Join Our Dynamic Team At Hitachi Vantara, our dedicated services teams are highly regarded by customers, partners, and stakeholders for their critical role in nurturing customer relationships. We represent Hitachi Vantara to enterprise clients across various industries, fostering strong business connections to understand and address customer challenges effectively, ensuring we deliver unparalleled value. As part of our global customer support organization, we collaborate closely to maintain high levels of customer satisfaction. In the role of Customer Engineer (CE) within Customer Service & Support (CS&S), you will be stationed in Denmark and will primarily support our customers in the Nordics, including Sweden, Finland, Norway, and Denmark. Our team works in tandem with the Global Customer Support (GSC) organization, which provides round-the-clock support to our global clientele. Your ResponsibilitiesIn this role, you will deliver technical support, manage accounts, perform problem analysis, and assist with installations for Hitachi Vantara customers throughout the Nordics. While you may occasionally visit customer sites, you will also ensure that our Nordic partners receive the necessary remote support prior to and during their onsite visits. You will collaborate with sales and presales teams to guarantee optimal solutions and services for all customers. Each day is unique, combining remote work with on-site responsibilities. Flexibility to accommodate varying hours is essential, as customer needs dictate interaction and response times. You may be required to work evenings, weekends, and be available for on-call duties. Your technical focus will include Hitachi block, file, and content storage solutions, as well as SAN (Storage Area Network) technologies from Brocade and Cisco. What You Bring to the Team• Extensive experience in technical support or related field teams for major IT vendors, with expertise in troubleshooting SAN/storage issues and supporting associated infrastructure. Experience in storage firmware upgrades and maintenance is essential.• Familiarity with major storage vendor support structures, online support tools, knowledge databases, and escalation protocols.• Proficiency in major operating systems such as Linux, VMware, and Windows is advantageous.• A customer-focused, structured, and service-oriented mindset, with the ability to remain composed in fast-paced environments.• Excellent communication skills in English.• A valid B-class driver’s license.

Kubapay seeks a Support Engineer in Copenhagen to assist customers with payment solutions. The position centers on technical support and troubleshooting, ensuring clients receive timely help when issues arise. Key responsibilities Handle customer inquiries and technical questions about Kubapay products Identify and resolve problems to keep clients operational Offer clear, practical support so customers can use Kubapay services effectively Location This role is based in Copenhagen, Capital Region of Denmark.

D-ploy is a leading provider of IT and Engineering Solutions with a strong presence across EMEA, including countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that drive IT productivity and business value.We are in search of a dedicated IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Copenhagen.

About WPPWPP serves as the trusted growth partner for the world's premier brands. We combine advanced media intelligence and data solutions, exceptional creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel within a single entity. Powered by outstanding talent and our innovative marketing platform, WPP Open, we assist our clients in navigating change, seizing opportunities, and achieving transformational growth. For further details, visit WPP.com.Paid Search Specialist – Are you ready to build on your experience?Do you have a few years of experience in Paid Search and a desire to work with some of the largest brands in the Nordics? Perhaps you are currently in an agency role and looking for more responsibility?At WPP Media, we are seeking a Paid Search Specialist to help generate results and grow with us. You will be part of a team with a dynamic work environment, an informal atmosphere, and clear expectations for personal and professional growth.Who are we, and what will you do?In our SEA team in Copenhagen, you will immerse yourself in campaigns for some of the largest brands in the Nordics on platforms such as Google, Microsoft, and Amazon. You will join a talented and ambitious team that is passionate about delivering results. As part of one of the world's largest media agency groups, you will have ample opportunity for collaboration and brainstorming with colleagues in other specialist teams to create impactful solutions for our clients.Your key responsibilities will include:Setting up, continuously optimizing, and executing campaigns in Google Ads, Microsoft Ads, Amazon, and other relevant platforms, always grounded in data and aligned with client objectives.Monitoring and analyzing campaign performance using tools like Google Analytics, Adobe Analytics, or other tracking solutions.Conducting A/B testing and experimenting with bidding strategies and ad formats.Contributing to the development of SEA strategies in collaboration with our experienced specialists.Assisting in client meetings, presentations, and reporting.Working closely with colleagues and other digital specialists to ensure a holistic approach.We envision that you:Have 2+ years of experience in Paid Search.

About WPP MediaWPP is a trusted growth partner for the world’s leading brands, uniting exceptional talent, reliable data, and world-class partnerships through our innovative marketing platform, WPP Open. We assist clients in navigating change, seizing opportunities, and achieving transformative growth.WPP Media operates as WPP's AI-driven media unit, integrating media, data, and partnerships to offer scalable creative personalization. Through WPP Open and powered by Open Intelligence, clients gain insights into the effectiveness of their media investments.For further details, visit wppmedia.com.Do you have experience in Paid Search and want to work with some of the world’s largest brands while maintaining a work-life balance? Are you eager to be part of a company that prioritizes people, offering clear career paths and personal development? If so, this opportunity is tailored for you! Expect a workplace with a casual atmosphere, a dynamic and youthful environment, modern facilities, and flexibility in work life. We are seeking a Senior Paid Search Specialist with 3-5 years of experience, preferably from an agency background, who is ready to take the next step in their career.As part of our SEA team in Copenhagen, you will work with some of the leading brands in the Nordics across Google, Microsoft, Amazon, and other search platforms. You will join a highly specialized team collaborating closely with experts in SEO, Content, Programmatic, Social, Data Analysis, and other digital disciplines to create integrated solutions that provide real value to our clients.

Managing expenses shouldn't be a hassle. At Pleo, we are revolutionizing the way businesses handle their spending by creating solutions that are intuitive, empowering, and effective for both finance teams and employees. Our goal is to help organizations 'go beyond' traditional spend management.The name 'Pleo' reflects our commitment to exceeding expectations, a principle that has guided our success over the past decade.We're at an exciting stage in our journey where every decision impacts over 40,000 customers. We seek individuals who are passionate about identifying customer needs, simplifying complex challenges, and striving for excellence. With a team of over 850 professionals from more than 100 nationalities, we are committed to shaping the future of business spending.About the RoleWe are searching for a Customer Success Manager to enhance our Customer Experience team at Pleo. In this role, you will manage a portfolio of clients, driving product adoption and delivering measurable results. If you are enthusiastic about optimizing customer experiences and addressing intricate process challenges within the fintech industry, this position is perfect for you!Who You'll Collaborate WithYou will report to the Manager of Customer Success Northern EU and collaborate closely with teams in Product, Support, and Implementation. Our team thrives on collaboration, focusing on securing renewals and preventing churn through strategic planning.Your ResponsibilitiesAs a Customer Success Manager, your responsibilities will include:Leading targeted enablement initiatives and programs to maximize customer value from Pleo products.Aligning customer goals with product capabilities, establishing clear milestones and KPIs to measure progress.Utilizing health scores and product adoption metrics to proactively identify risks and develop plans to mitigate potential churn.Communicating effectively with stakeholders about upcoming product releases and process changes.

Sobi seeks a Marketing Support Manager / Office Manager based in Copenhagen. This hybrid position blends marketing coordination with responsibility for daily office operations. The role plays a key part in supporting the marketing team and ensuring the workspace stays organized and efficient. Key responsibilities Coordinate marketing activities and help manage campaign logistics Handle administrative tasks for the marketing team Oversee office logistics to keep daily operations running smoothly Role focus This position centers on both hands-on marketing support and practical office management. Success in this role means balancing team needs with the day-to-day demands of the office environment.

Join AFRY as a dedicated Labor Law Specialist in Copenhagen, where you will play a crucial role in navigating complex labor regulations and ensuring compliance within our dynamic organization. Your expertise will support our commitment to fostering a fair and equitable work environment.

airapps is looking for a People Operations Specialist based in Copenhagen. This position focuses on improving the employee experience and making HR processes more efficient. Collaboration with multiple departments is a key part of the job, supporting the alignment of people initiatives with broader business objectives. Role overview The People Operations Specialist will work to strengthen workplace culture and ensure that HR practices support employee success. The role involves both hands-on process improvement and cross-team coordination. What you will do Enhance HR processes to improve efficiency and support employees Work with different teams to align people strategy with company goals Contribute to building a positive and supportive workplace culture Impact This position plays a central part in shaping an environment where employees can thrive and contribute to airapps' success.

Join Corti as a Clinical Innovation Specialist and be at the forefront of transforming healthcare through advanced technology. In this role, you will collaborate with cross-functional teams to drive innovative clinical solutions that enhance patient care and improve health outcomes. You will leverage your expertise in clinical processes and technology to identify opportunities for innovation and support the implementation of new solutions in healthcare settings.

airapps seeks a Product Growth Specialist based in Copenhagen to help drive the success and expansion of its product portfolio. This position combines elements of product management and growth strategy, with a strong focus on teamwork and making decisions rooted in data. What you will do Collaborate with teams throughout the company to identify new market opportunities Review and interpret user data to assess product performance and understand user behavior Contribute to the design and execution of strategies aimed at improving product outcomes Requirements Interest in product management and growth strategies Comfort working with data and extracting insights from user analytics Strong collaboration skills and ability to work with colleagues from various backgrounds

Join Sopra Steria as a Referral Specialist in Copenhagen, where you will play a pivotal role in enhancing our client engagement strategies. Your expertise will help us connect effectively with potential clients, ensuring that our services reach those who can benefit most.In this role, you will analyze referral patterns, coordinate with various departments, and develop innovative methods to improve our outreach. Your contributions will directly impact our growth and client satisfaction.