Presales Engineer - Contact Center Solutions

Join Sutherland as a Presales Engineer specializing in Contact Center Solutions. In this dynamic role, you will collaborate closely with clients to understand their needs and craft tailored solutions that enhance their customer engagement strategies. Your expertise will be pivotal in driving technical presentations and supporting the sales process through pr…

We are seeking a highly skilled Senior Java Engineer with a strong background in contact center technologies. You will be integral in developing and optimizing our applications to enhance customer engagement and operational efficiency. Join us to build innovative solutions that make a real impact.

Nuvei, a Canadian fintech company, provides payment processing solutions to businesses around the world. The company’s technology supports next-generation payments, a wide range of payout options, card issuing, banking, and risk management services. With operations in more than 200 markets and local acquiring in 47 regions, Nuvei enables transactions in 150 currencies and offers 586 alternative payment methods. Role overview The Contact Center Supervisor leads a team of Client Support Specialists based in Bogotá. This position manages both inbound and outbound customer service and technical support calls. A core focus is on employee engagement, coaching, and driving process improvements to help the team reach its goals. What you will do Provide support and mentorship to staff handling complex customer service issues. Monitor employee performance, encourage collaboration, and uphold high service standards. Directly handle customer interactions during peak call times, dedicating about 20% of daily tasks to this responsibility. Track team results and deliver constructive feedback to team members. Organize regular training sessions and follow up on staff development. Prepare monthly and annual performance evaluations for the team. Deliver consistent service to customers, employees, and stakeholders. Ensure compliance with Visa, MasterCard, and employment regulations. Assist in resolving complex departmental issues and share expertise with peers. Oversee administrative tasks, special projects, training, escalations, and workflow improvements. Collaborate with Operations leadership to enhance quality and efficiency across the department.

At TTEC Digital, we empower our clients to create a workplace where employees feel valued and supported, recognizing that an exceptional customer experience begins with an engaged workforce. Our mission is to cultivate environments where employees can thrive and succeed.The Senior Consultant for Zoom Contact Center plays a pivotal role in the development, testing, and implementation of the Zoom Contact Center software platform. This is a fully remote, hands-on position requiring a blend of business acumen and technical expertise. You will be instrumental in deploying the Zoom Contact Center software, and a solid understanding of various call center technologies such as Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems is essential. Key responsibilities encompass all tiers of technology, including the design and development of products and features, unit testing, conducting code reviews, rectifying defects discovered during the QA cycle, supporting the production environment, and collaborating with fellow developers in an agile or waterfall development framework.

Senior Consulting Engineer – Customer DeliverySpecialization: Data Center SolutionsLocation: Bogota, ColombiaKey Responsibilities:As a pivotal member of our team in this customer-centric role, you will:Engage directly with clients and stakeholders to ensure the effective planning and execution of validation projects.Provide support to next-generation Routing & Switching, Data Center, and Service Provider clients to facilitate the implementation of cutting-edge solutions.Validate innovative design solutions tailored to meet specific customer needs.Lead discussions on requirements, analyze testing needs, configure lab setups, create and execute test plans, and document findings.Identify critical issues and collaborate with engineering and delivery teams to implement solutions.Develop and integrate emerging technologies into lab environments.Work closely with Solution Architects from Delivery and Sales teams on future initiatives to secure client engagement.Drive innovation to enhance efficiency and accelerate validation processes.Work collaboratively with other engineers to guarantee successful project outcomes.Spot and facilitate new business opportunities.About Our Team:The Solution Validation Services (SVS) team within Cisco Customer Experience (CX) is dedicated to validating complex, customer-specific networks and accelerating the adoption of novel technologies and solutions. Our team possesses deep expertise across the expansive Cisco product portfolio and various third-party solutions. With hundreds of skilled engineers and state-of-the-art facilities worldwide, SVS is committed to designing and deploying the technologies that empower our clients to maintain a competitive edge in today’s dynamic business environment.

At TTEC Digital, we empower our clients by coaching them to create an environment where their employees feel valued and supported. We believe that exceptional customer experiences begin with a strong foundation of employee engagement.The Senior Engineer for NICE CXone Professional Services plays a crucial role in the development, testing, and implementation of the NICE CXone software platform. This is a dynamic, hands-on position that requires a blend of technical expertise and consulting skills. You will be responsible for deploying the NICE CXone software, which necessitates experience with various contact center technologies such as NICE CXone, IVR/ACD systems, VoIP, Email, SMS, and Chat solutions. Key responsibilities include the design and development of products and features, conducting unit testing, performing code reviews, addressing defects during the QA phase, maintaining the production environment, and collaborating with fellow developers in an agile or waterfall development setting.

AECOM is hiring a Principal Engineer specializing in Telecommunications for Data Centers in Bogotá. This senior-level position plays a key part in shaping engineering solutions that drive performance and efficiency improvements across data center projects. Main responsibilities Lead technical direction for telecommunications systems within complex data center environments. Apply advanced telecommunications knowledge to address project challenges and deliver effective solutions. Guide teams and influence engineering approaches to enhance overall data center operations. Requirements Extensive experience in telecommunications engineering, with a strong background in data center projects. Proven ability to manage and direct technical aspects of large-scale or complex assignments. Expertise in optimizing data center performance through telecommunications solutions.

AECOM is seeking a talented Associate Director of Mechanical Engineering to join our dynamic team focusing on Data Centers. In this role, you will lead the mechanical engineering design efforts for large-scale projects, ensuring the delivery of innovative and sustainable solutions that meet our clients’ needs. You will be responsible for managing project timelines, budgets, and resources while collaborating closely with cross-functional teams.As an industry leader, AECOM offers opportunities for professional growth and the chance to work on groundbreaking projects that shape the future of infrastructure. We value creativity, collaboration, and a commitment to excellence in everything we do.

Join AECOM as an Associate Director of Electrical Engineering specializing in Data Centers, where you will lead innovative projects that shape the future of infrastructure. In this pivotal role, you will be responsible for overseeing electrical engineering design and ensuring the successful delivery of high-performance data center projects. Your expertise will drive technical excellence and collaborate with cross-functional teams to meet client needs. This position offers an exciting opportunity to influence cutting-edge engineering solutions while fostering a culture of continuous improvement.

Join AECOM as an Associate Director of Electrical Engineering specializing in Data Centers. This pivotal role involves leading engineering projects, coordinating with multidisciplinary teams, and ensuring the successful execution of data center designs. You will play a crucial part in enhancing our engineering capabilities and delivering innovative solutions to our clients.

Role overview The Principal Engineer - Security & Controls for Data Centers at AECOM in Bogotá leads efforts to maintain safety and efficiency within data center operations. This senior role takes responsibility for shaping how security and control systems support critical infrastructure. Key responsibilities Direct projects aimed at safeguarding essential data center infrastructure Design and implement security measures along with control systems Collaborate with cross-functional teams to ensure solutions align with rigorous security standards Collaboration Working with colleagues from various specialties, this position develops and delivers strategies for security and controls that fit the specific needs of data centers.

The Associate Director of Mechanical Engineering for Data Centers will lead and oversee engineering teams responsible for the design and implementation of state-of-the-art mechanical systems. This role demands a strategic thinker with a strong technical background, capable of managing multiple projects while ensuring adherence to industry standards and safety regulations.Key responsibilities include:Directing mechanical engineering projects from conception through completion.Mentoring and developing engineering staff to improve team performance.Collaborating with cross-functional teams to integrate mechanical systems effectively.Ensuring compliance with quality assurance and safety protocols.

Role overview AECOM is seeking a Senior BIM Modeler specializing in Electrical Engineering for data center projects in Bogota. This role is central to the design and construction of complex electrical systems, supporting the delivery of large-scale facilities. What you will do Use BIM tools and methods to assist with the design and construction of electrical systems for data centers. Collaborate with multidisciplinary teams to streamline workflows and enhance project outcomes. Apply technical expertise to maintain quality and reliability throughout project delivery. Support the development and improvement of solutions for electrical engineering challenges in major facilities. Location This position is based in Bogota.

Location: Join our dynamic Solutions Engineering team as a Solutions Engineer for PerfectScale by DoiT. This remote position is available to candidates in Colombia (full-time employment) and contractors in Costa Rica or Brazil, while primarily aligning with U.S. Eastern Time Zone (EST) hours. About Us:DoiT International is a leading global technology firm dedicated to empowering cloud-driven organizations to unlock business growth and innovation through strategic cloud utilization. We synergize data, technology, and human expertise to ensure our customers maintain a scalable and well-architected state from initial planning to full-scale production. With extensive experience across diverse cloud environments, we excel in critical specializations including Kubernetes, GenAI, and CloudOps. As a trusted partner of AWS, Google Cloud, and Microsoft Azure, we proudly serve over 4,000 clients worldwide. Our flagship solutions, such as DoiT Cloud Intelligence and PerfectScale for Kubernetes, uniquely blend advanced technology with human insights, enabling us to tackle complex multicloud challenges and drive significant efficiencies for our clients. PerfectScale's integration of advanced algorithms and machine learning ensures unparalleled Kubernetes efficiency. What PerfectScale Offers: Seamless and intuitive onboarding process. User-friendly interface for effortless navigation and management. Actionable insights for optimal Kubernetes performance and cost balance. An autonomous optimization engine for intelligent resource allocation with minimal human intervention. The Opportunity:As a Solutions Engineer for PerfectScale at DoiT, you will play a critical role as a technical leader, collaborating closely with our Account Executive team to deliver exceptional value throughout the customer journey, specifically focusing on our groundbreaking Kubernetes optimization capabilities.

AECOM is seeking a Senior BIM Modeler with a focus on Electrical Engineering for data center projects in Bogota. This position centers on applying advanced Building Information Modeling (BIM) techniques to support the design and performance of complex data center facilities. Role overview The Senior BIM Modeler will work closely with engineers and other specialists from different disciplines. The main responsibility is to use BIM tools to improve project outcomes and help ensure that electrical systems are accurately represented throughout the design process. Collaboration This role involves frequent coordination with project teams to develop and refine models that address client requirements. The position requires effective communication and a commitment to high-quality design standards.

AECOM is actively seeking an accomplished and innovative Design Manager specializing in Data Centers to join our Bogotá, Colombia office. The ideal candidate will lead a diverse array of colocation and hyper-scale data center projects, overseeing every phase from site due diligence and campus planning to conceptual, schematic, and detailed design, all the way through to construction documentation and administration.Key Responsibilities:Coordinate the identification, onboarding, and offboarding of design resources in collaboration with department leadership to support project execution.Direct data center core and shell due diligence and design projects (covering civil, structural, mechanical, electrical, plumbing, security, and fire protection for both greenfield and modification projects) from initiation to completion, ensuring adherence to budget, schedule, design requirements, and quality standards.Create and uphold multi-site project and program management plans.Conduct peer reviews and quality assurance checks to ensure compliance with client and AECOM standards.Maintain responsibility for the project basis of design and localization processes.Establish a systematic approach to identify, monitor, and resolve scope changes, errors, or inconsistencies during the design process.Facilitate and participate in meetings with clients and external stakeholders.Lead and develop AECOM’s data center design team, cultivating a culture of collaboration, ownership, and camaraderie.Proactively manage and communicate project changes to both AECOM team members and clients.Anticipate challenges early and devise innovative solutions.Maintain open lines of communication with all stakeholders to provide project updates and address any outstanding issues.Prepare technical and financial proposals for new and modification projects related to data center design.Build and maintain trusting relationships with client stakeholders.Oversee the preparation of project administration documentation.

Location: Colombia Telesign is at the forefront of connecting, safeguarding, and actively defending businesses, their customers, and the digital interactions that take place between them. Our powerful AI technology ensures fast, accurate identity verification across the globe, empowering Continuous Trust. This innovative approach enables companies to interact, transact, and engage with their customers securely, bringing the promise of the digital economy to life. We are in search of a skilled and proactive Platform Solution Engineer with a solid foundation in software engineering, DevOps, and cloud infrastructure. In this key role, you will be responsible for managing the lifecycle and ensuring the technical integrity of our globally distributed API Gateway platform, in alignment with CAMARA and Open Gateway standards. Your collaboration will be crucial as you work closely with Cloud SREs, Software and Telco architects, as well as security and operational partners to guarantee consistent platform configuration, seamless integration, and the efficient onboarding of customers and mobile network operators.

Join inetum2 as a Cloud and On-Premise Solutions Engineer, where you will leverage your expertise in cloud technologies and on-premise solutions to drive innovation and efficiency. Your role will involve collaborating with cross-functional teams to design, implement, and manage scalable solutions that meet our clients' needs.

Join AECOM as a BIM Specialist specializing in Data Centers, where you will play a pivotal role in shaping innovative design solutions. You will leverage your expertise to enhance the efficiency and sustainability of our projects, collaborating closely with multidisciplinary teams to deliver top-tier results.

Join AECOM as a Data Center Architect where you will be at the forefront of designing and developing cutting-edge data center facilities. You will play a pivotal role in ensuring the architecture meets the highest standards of efficiency, scalability, and sustainability.