Group Lead - Medical Laboratory Scientist

Join our team at Quest Diagnostics as a Group Lead for Medical Laboratory Scientists! In this pivotal role, you will oversee laboratory operations, ensuring the highest standards of quality and efficiency. You will lead a team of dedicated scientists, managing workflows, mentoring staff, and contributing to the continuous improvement of laboratory practices. This is an excellent opportunity for a passionate individual looking to make a significant impact in the healthcare industry.

Join ivxhealth as a Business Development Representative, where your role will be pivotal in driving our growth and expansion. You will engage with potential clients, identify their needs, and provide tailored solutions. Your contributions will significantly impact our mission to deliver exceptional health services.

ABOUT VETERINARY EMERGENCY GROUP (VEG) Founded in 2014, Veterinary Emergency Group (VEG) is dedicated to providing exceptional care for pets and their owners during emergency situations. Our mission is to reshape the emergency veterinary experience by challenging conventional practices, leading to the establishment of 24/7 hospitals across the nation. At VEG, we strive to create a welcoming environment not only for our patients but also for our talented team members—our VEGgies! We are committed to offering unique career opportunities in veterinary emergency medicine. Our open-concept hospitals allow for diverse emergency cases, including exotics, while our immersive customer-focused approach ensures we deliver the highest quality care. We prioritize our VEGgies, fostering a culture of value and support, extensive learning opportunities, and mentorship to help you advance in your career. VEG has been recognized as a Great Place to Work® for 2025 and 2026. THE ROLE As a Lead Customer Experience Coordinator, you will play a pivotal role in shaping the customer experience through dedicated service and engagement. Your passion for enhancing the journey of our clients, both before and after their visit, is essential. You will represent the VEG brand with professionalism and warmth, ensuring that patient care and customer satisfaction are always prioritized. This role offers a unique opportunity for personal and professional growth, allowing you to navigate a fulfilling career path in veterinary emergency medicine. KEY RESPONSIBILITIES Warmly greet every customer, whether in-person, over the phone, or online, with a sense of urgency. Manage all customer communications (calls, emails, texts), accurately record details, and promptly direct urgent medical inquiries to the appropriate doctor. Deliver personalized and memorable experiences by creatively addressing customer needs and concerns. Listen empathetically, resolve issues swiftly, and anticipate potential challenges before they arise. Maintain open communication with veterinary staff regarding customer needs to ensure seamless care. Offer confidential and compassionate guidance on financial options and end-of-life decisions. Accurately process payments while ensuring the protection of personal and financial information. Follow up with customers to ensure their needs are met and expectations exceeded.