Technical Support Specialist

At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses with the tools they need to deliver exceptional customer experiences.Our AI assistant, Fin, is at the forefront of customer service innovation, allowing companies to provide seamless, around-the-clock support. By integrating with our Helpdesk, Fin transforms into the comprehensive Intercom Customer Service Suite, designed to address complex inquiries that require human intervention.Since our inception in 2011, we've gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Our commitment to our core values drives us to push boundaries, act with urgency, and deliver unmatched value to our clients.What’s the Opportunity?As the landscape of customer support evolves with AI, we seek a Technical Support Specialist who thrives in a dynamic environment, is innately curious, and possesses fluency in AI tools. You will set a high standard for yourself and your colleagues.In this role, you will manage intricate technical queries related to our advanced features, serve as an escalation point for challenging investigations, provide exemplary customer support, actively engage with customers to maximize their experience on our platform, and contribute to product enhancements, process improvements, and team development. Embracing AI tools alongside your expertise will enable you to resolve complex cases swiftly, fostering a culture of continuous improvement. If you are excited by the prospect of constant learning in a fast-paced environment, this role is perfect for you!If this opportunity resonates with you, we invite you to apply and become our next Technical Support Specialist.

As an Informatics Technical Support Specialist, you will play a critical role in providing technical support for informatics systems and applications. You will assist end-users with troubleshooting and resolving issues, ensuring optimal system performance and user satisfaction. This role demands strong analytical skills, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.

Role Overview Strata Careers is hiring a Technical Product Specialist in Decision Support based in Chicago, IL. This role focuses on improving decision-making tools and supporting their use across client organizations. What You Will Do Work closely with teams from different departments to design and refine technical solutions for clients. Gather and document product requirements to ensure solutions align with client needs. Provide ongoing support for decision support products, addressing technical questions and troubleshooting issues. Help guide successful product implementations from start to finish.

Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?

Make an Impact in Your Role As a Senior Application & Technical Support Specialist for our Axiom Financial Institutions (FI) solutions, you will play a pivotal role in providing application guidance and technical support to our clients involved in financial planning, forecasting, and reporting tasks. You will collaborate directly with finance and operations stakeholders to tackle intricate system and data challenges, ensuring that their Axiom solutions are both effective and provide accurate, trustworthy insights. This position requires a blend of extensive financial systems knowledge and advanced troubleshooting abilities to ensure customer success, facilitate issue resolution, and foster ongoing enhancements.

Join our dynamic team as a Deskside Support Specialist in Chicago! In this role, you will be the first point of contact for our clients, providing exceptional technical support and ensuring their IT needs are met. Your expertise will help maintain the efficiency of our operations, and you will play a crucial role in enhancing the user experience.

Join IBKR as a Technical Operations Specialist (TOPS) where you will be integral in supporting our technical operations and ensuring optimal functionality across our systems. Your role will involve collaborating closely with technical teams to streamline processes, troubleshoot issues, and implement innovative solutions that enhance operational efficiency. You will have the opportunity to work in a dynamic environment that encourages growth and development.

Join our dynamic team at Northstar Staffing Solutions as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support and troubleshooting assistance to our clients. Your expertise will ensure that end-users experience minimal downtime and receive the highest level of service.

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services firm headquartered in Greenwich, Connecticut, with a presence in over 15 countries. With more than four decades of experience, we are recognized for our innovative technology and unwavering commitment to our clients.Our affiliates deliver around-the-clock electronic brokerage services across a variety of asset classes, including stocks, options, futures, currencies, bonds, and funds, to clients in over 200 countries and territories. We cater to individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market access empower our clients to maximize their investment potential.Recognized by Barron's as the #1 online broker for six consecutive years, Interactive Brokers is a dynamic workplace offering the chance to be part of a team that simplifies and enhances financial opportunities through state-of-the-art technology.This is a hybrid role (3 days in the office / 2 days remote).About Your Team:As a member of the Client Technical Support team, you will assist our clients with inquiries regarding our trading offerings and serve as a liaison between internal teams and clients to ensure prompt and effective resolutions to any issues that arise. We are looking for an analytical problem solver with a knack for troubleshooting technical and software-related challenges. The ideal candidate should have the ability to identify, investigate, and escalate client-reported issues concerning our platforms. If you are proactive, motivated, and analytical, we invite you to join our team and contribute to building one of the world's premier brokerage brands.Responsibilities:Provide support to clients through various channels including phone, chat, and support tickets.Deliver technical and functional support for Interactive Brokers’ platforms.Desktop applications (Windows, macOS, and Linux).

Join our dynamic team as a Desktop Support Specialist in Chicago! This role is essential in providing top-notch technical support to our clients. As a Desktop Support Specialist, you will troubleshoot hardware and software issues, assist users with technical inquiries, and ensure a seamless IT experience.

Join our dynamic team at 360 IT Professionals as a Technical Support Subject Matter Expert. In this role, you will utilize your expertise to provide exceptional technical support and guidance to our clients. Your responsibilities will include troubleshooting complex technical issues, leading support initiatives, and collaborating with cross-functional teams to enhance service delivery.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist. In this full-time role, you will be the first line of support for our clients, ensuring their technical needs are met efficiently and effectively. You will assist in troubleshooting hardware and software issues, providing timely and professional support to enhance user experience.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing technical assistance and support to our clients in a fast-paced environment. Your primary duties will involve troubleshooting hardware and software issues, assisting with installations, and ensuring optimal system performance.

Description Join Keeper Security as a dedicated Customer Support Specialist, where your skills and enthusiasm will play a crucial role in our B2B Support team. This role offers the flexibility of a fully remote position for select locations, with a hybrid work option available for candidates within the Chicago, IL metropolitan area. Keeper's cutting-edge cybersecurity solutions are trusted by millions of users and thousands of organizations worldwide, with our software available in 23 languages and utilized in over 150 countries. Become a part of one of the fastest-growing companies in the cybersecurity sector while honing your technical support abilities and ensuring exceptional service for Keeper's clients. About Keeper Keeper Security is revolutionizing cybersecurity for individuals and organizations around the globe. Our user-friendly solutions leverage end-to-end encryption to safeguard every user across all devices and locations. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with any technology stack to prevent breaches, minimize help desk costs, and maintain compliance. Trusted by millions, Keeper leads the industry in password, passkey, and secrets management, as well as secure remote access and encrypted messaging. Discover how our innovative solutions combat cyber threats at KeeperSecurity.com. About the Role As a Customer Support Specialist at Keeper, you will manage customer inquiries and feedback through phone and email using Salesforce, providing real-time assistance and troubleshooting. We seek a highly organized, proactive problem-solver who is committed to enhancing customer experiences by delivering timely, accurate, and professional support. Key Responsibilities Respond to incoming customer calls, tickets, and chats regarding product issues, service inquiries, and general client questions. Stay updated on product knowledge and collaborate with management and other teams to remain informed of changes in company policies. Recognize when to escalate complex issues to the Tier 2 team. Deliver outstanding B2B customer service and support. Maintain a high level of professionalism and build positive relationships with customers.

Join Stripe as a Product Support Specialist, where you will play a critical role in ensuring the success of our customers. You will be the first point of contact for our users, assisting them with inquiries and providing exceptional support regarding our products and services. Your expertise will help enhance the customer experience while identifying areas for improvement.

Role overview StrataCareers is hiring a Technical Architect specializing in Decision Support for its Chicago, IL office. The focus of this role is to implement and optimize StrataJazz® solutions for clients. Acting as a technical advisor and subject matter expert, this architect guides clients through the solution process from start to finish. Key responsibilities Serve as a technical advisor for the delivery and optimization of StrataJazz® solutions. Collaborate with Product Management, Applications and Technical Support, and client-facing teams to deliver solutions that follow best practices. Identify areas where solution delivery can be improved and address inefficiencies. Offer input on product enhancements by incorporating technical and client feedback. Help build technical expertise within the team. Collaboration and communication This position requires frequent interaction with both internal teams and clients. Strong communication and problem-solving skills are important to ensure that solutions meet both organizational objectives and client requirements.

Who We Are:Strongpoint Partners is a technology-driven retirement services platform catering to small and mid-sized businesses. We specialize in integrated retirement third-party administration, recordkeeping, payroll, and HR solutions. Recognized as one of Inc. 5000’s Fastest Growing Private Companies in America and awarded the title of a Great Place to Work, we prioritize accuracy, compliance, and the reduction of regulatory risk for our clients. Our local client success teams are committed to understanding the unique nuances of the markets we serve.With a nationwide network of 19 leading firms, we combine a passion for service and innovation with the expertise required to ensure retirement solutions work for everyone. For more information, please visit our website.

Role Overview DoorDash is hiring a Senior Support Specialist focused on Live Operations. This role centers on improving the customer experience and keeping operations running smoothly. Work from New York, San Francisco, Chicago, or anywhere in the United States (remote options available). What You Will Do Troubleshoot operational and technical issues as they arise Deliver technical support to internal and external stakeholders Work closely with teams across the company to identify and implement service improvements

About Okta Federal Okta secures identity for both AI and human users, providing trusted infrastructure for organizations navigating complex security challenges. The Federal team supports the U.S. Government’s identity infrastructure, focusing on excellence and real-world impact. Role Overview The Senior Technical Support Engineer - Federal (Night Shift) works directly with federal customers, supporting critical Identity and Access Management (IAM) systems in FedRAMP High and Moderate environments. This position is part of the frontline support team, handling technical issues for U.S. Federal Government clients. Key Responsibilities Work Monday through Friday, 3 PM to Midnight Pacific Time. Participate in regular on-call rotations, including weeklong, weekend, and holiday coverage. Provide end-to-end ownership of customer issues: from first contact, through troubleshooting and root cause analysis, to final resolution. Act as a customer advocate, ensuring business impacts are understood and problems are resolved promptly. Consistently meet or exceed KPIs for response quality, timeliness, and customer satisfaction. Serve as the main point of contact for both internal and external stakeholders to facilitate efficient issue resolution. Work with Engineering to gather details and document product issues affecting customers. Requirements U.S. citizenship and residency on U.S. soil (required due to federal contract requirements). Extensive experience with Identity and Access Management (IAM) systems. Background working in FedRAMP High or Moderate environments. Locations Bellevue, Washington; Chicago, Illinois; Washington, DC

About TripleLiftAt TripleLift, we are revolutionizing digital advertising by combining stunning creative, reputable publishers, actionable data, and intelligent targeting. With over one trillion ad transactions monthly, we empower publishers and platforms to maximize their revenue. Our innovative technology connects top brands with audiences across online video, connected television, display, and native advertising formats. Our clients choose us for our cutting-edge solutions, premium ad formats, and a dedicated team of experts focused on enhancing their performance.As a proud member of the Vista Equity Partners portfolio, we are certified by the NMSDC and are committed to diverse spending goals and economic inclusion. Discover how TripleLift is elevating the programmatic ecosystem at triplelift.com.OverviewTripleLift is on the lookout for a meticulous and client-oriented Trading Specialist to facilitate the successful activation and ongoing management of our advertising partnerships. As a pivotal member of our Demand team, you will act as the main technical operational liaison for our clients, ensuring campaigns are correctly configured, tags are thoroughly QA'd, performance is diligently tracked, and any issues are swiftly addressed.This position involves direct client interaction and requires a blend of technical acumen, problem-solving abilities, and exceptional communication skills. The ideal candidate will be adept at collaborating with advertisers, agencies, and trading desks to troubleshoot challenges, confirm campaign specifics, and ensure smooth activations that yield outstanding results.Key ResponsibilitiesAct as the primary technical contact for assigned accounts, fostering robust relationships with their operational and technical teams.Deliver consultative activation support for advertisers and agency partners across all TripleLift formats within integrated DSPs.Oversee live campaigns to guarantee successful delivery while proactively identifying risks or optimization opportunities.Take ownership of end-to-end troubleshooting for campaign-related issues, including performance metrics, delivery timelines, pacing, and tracking accuracy.Serve as the first point of contact for client inquiries related to technical, operational, and product matters.Collaborate internally with product and engineering teams to enhance service delivery.