Senior Production Support Engineer

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

beyondfinance is looking for a Production Support Engineer in Chicago, IL to help maintain the reliability of its financial technology systems. This role focuses on keeping production services running smoothly and addressing technical issues as they arise. Role overview As part of the technical team, the Production Support Engineer monitors system performance, troubleshoots incidents, and resolves production issues. The work supports the ongoing stability and performance of core financial services. Key responsibilities Monitor production systems to detect and respond to issues quickly Troubleshoot technical problems affecting service reliability Resolve incidents to maintain smooth operations Impact This position helps ensure that clients receive consistent, high-quality financial solutions by supporting the day-to-day operation of critical technology platforms.

The Director of Production Engineering & IT Support at beyondfinance plays a key role in shaping the company’s technical operations. Based in Chicago, IL with a hybrid work setup, this position guides both engineering solutions and IT support projects. Role overview This leadership role sets the direction for production engineering, focusing on stable operations and a reliable infrastructure. The Director works closely with teams across the company to identify ways to improve system reliability and performance. Key responsibilities Lead production engineering strategy and daily operations Oversee IT support initiatives to maintain smooth business functions Work with other departments to strengthen system reliability and performance Evaluate and implement new technologies that support business goals Collaboration This role requires regular interaction with cross-functional teams to ensure that engineering and IT support efforts align with company objectives. The Director is expected to foster teamwork and drive continuous improvement throughout the organization.

About Adyen Adyen is a leading financial technology platform, providing an integrated solution for payments, data, and financial products to renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses by offering a robust platform designed for ambitious growth. We foster an environment that promotes success through supportive culture and opportunities for personal and professional development. Our motivated teams tackle complex technical challenges and collaboratively deliver innovative and ethical solutions that accelerate our clients' growth. Role Overview: Product Support Engineer As a Product Support Engineer, you will play a critical role in assisting our merchants with technical troubleshooting. You will be part of a global support team that operates on a follow-the-sun model, ensuring our customers have continuous support. Your efforts will directly influence our merchants' ability to process payments and expand their businesses. You will collaborate with both technical and commercial teams while enhancing your understanding of payment systems to provide valuable insights to our clients and internal stakeholders. Key Responsibilities Serve as a primary resource for knowledge about the Adyen platform, APIs, web technologies, and best practices in industry-standard integrations. Manage merchant support cases from initiation to resolution. Act as an internal advocate for products, monitor product workflows, and relay merchant feedback to product and engineering teams. Work collaboratively with team members and cross-functional teams to enhance problem-solving and growth. Provide expert guidance, address complex inquiries, and ensure proper documentation of knowledge. Participate in projects that align with the strategic direction of the Support organization. Your Profile Strong technical acumen with hands-on experience in troubleshooting APIs. Familiarity with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP is advantageous. Understanding of platforms like Magento, SFCC, and Adobe Commerce is a plus. Direct experience in a customer support role working with merchants. Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.

As a Product Support Specialist at Asana, you will play a crucial role in empowering our customers to maximize their use of our project management tools. Your passion for technology and problem-solving will help users navigate challenges, ensuring they receive the highest level of support. You will work closely with cross-functional teams, providing valuable insights to enhance our product offerings.

Join Stripe as a Product Support Specialist, where you will play a critical role in ensuring the success of our customers. You will be the first point of contact for our users, assisting them with inquiries and providing exceptional support regarding our products and services. Your expertise will help enhance the customer experience while identifying areas for improvement.

Role Overview Strata Careers is hiring a Technical Product Specialist in Decision Support based in Chicago, IL. This role focuses on improving decision-making tools and supporting their use across client organizations. What You Will Do Work closely with teams from different departments to design and refine technical solutions for clients. Gather and document product requirements to ensure solutions align with client needs. Provide ongoing support for decision support products, addressing technical questions and troubleshooting issues. Help guide successful product implementations from start to finish.

At FleetWorks, we are revolutionizing the freight transportation industry. Every year, companies invest over a trillion dollars in freight across the U.S., yet the process of matching trucks with jobs remains inefficient and outdated. Our mission is to modernize this system.We are developing intelligent voice agents designed to streamline the chaotic freight booking process into a sophisticated marketplace. Our technology facilitates seamless connections between truckers seeking loads and businesses needing their goods transported, eliminating the need for endless phone calls, texts, and emails.As we expand our engineering team in Chicago, the heart of U.S. freight operations, you will play a key role within our core engineering team. Your responsibilities will involve direct engagement with our product in real-world environments, where you'll design and implement production features, create integrations within complex customer systems, and enhance internal tooling and platform components crucial for efficient scaling of deployments.If you're a talented software engineer eager to engage with users, tackle complex challenges, and witness your code in action within days, this is an exceptional opportunity for you.Discover our Series A funding details!

About Us:Established over 15 years ago, DV Trading is a prominent proprietary trading firm headquartered in Chicago, with a workforce exceeding 350 talented individuals across North America and Europe. Since our spin-off from a major brokerage firm in 2016, we have rapidly expanded, leveraging our capital, innovative trading strategies, and robust risk management practices to provide liquidity in global financial markets and hedging solutions for commodity producers and users. Today, our affiliates encompass two broker-dealers, a cryptocurrency market-making entity, and an emerging investment adviser. Overview:As a Trade Support Engineer, you will collaborate closely with our Development, Trading, and IT teams to optimize trading operations and ensure their stability. Your role will focus on continuously enhancing our capacity to identify and resolve trading-related issues while delivering exceptional support to our traders. Additionally, you will lead strategic initiatives aimed at improving our trading operations and the supporting technology. Job Responsibilities:Oversee and manage trading platforms across diverse markets.Monitor and support Linux environments effectively.Engage in the trading industry with a primary focus on supporting traders and trading infrastructure.Collaborate with both technical and non-technical personnel to drive business initiatives.

At IMC Trading, we harness the power of technology to drive our success. Our proprietary software facilitates millions of trading decisions daily, allowing us to outperform our competitors by making smarter, faster choices. We are seeking a seasoned software developer with exceptional communication abilities to become a vital member of our productivity team. This team is dedicated to enhancing the efficiency of our trading, research, and engineering teams. Rather than developing trading strategies directly, they focus on providing essential tools, infrastructure, and processes that minimize friction and expedite delivery. The role involves creating robust solutions and addressing challenges across the tech stack. This team is responsible for the remote development environment utilized by hundreds of developers and continuously addresses bottlenecks in build processes, whether through impactful one-line fixes or comprehensive architectural changes. They support codebases in various languages, including Python, C++, and Java, enhancing the daily productivity of developers globally.

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Welcome to Adyen At Adyen, we are at the forefront of payment solutions, integrating payments, data, and financial products into a single platform for global leaders such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses by delivering innovative financial technology solutions designed for ambition. We foster a dynamic environment that encourages personal and professional growth, enabling our team members to take ownership of their careers. Our motivated workforce collaborates to tackle complex technical challenges, driving forward-thinking solutions that help businesses realize their goals swiftly and ethically. The Role: We are seeking an experienced Engineering Manager to guide the development of our US Banking Product, which revolutionizes how businesses open, manage, and transfer funds directly through our platform. This role presents a unique chance to shape the vision and strategy of a rapidly evolving offering, allowing you to oversee the roadmap from initial development to widespread adoption. As a leader in engineering, you will collaborate closely with teams across engineering, product, commercial, and operations to deliver a premier banking solution that meets the needs of enterprise clients and embedded finance partners. This position is based in Chicago and is part of our broader Financial Services product organization, which manages a comprehensive suite of financial offerings.

Welcome to Adyen Adyen is revolutionizing the payments landscape by providing a comprehensive suite of payments, data, and financial products in one seamless platform, trusted by industry leaders such as Meta, Uber, H&M, and Microsoft. At Adyen, our mission is to empower ambition through innovative technology. We foster a dynamic work environment that encourages our teams to thrive, offering the support and culture necessary for individuals to take charge of their careers. Our motivated professionals tackle unique technical challenges collaboratively, delivering state-of-the-art and ethical solutions that accelerate the success of businesses. Position Overview: Staff Engineer - Financial Products As a Staff Engineer specializing in Financial Products, you will serve as a technical leader and trusted consultant, architecting and executing critical systems that drive Adyen's global financial offerings. Collaborating closely with engineering teams, product partners, and cross-functional stakeholders, you will tackle complex technical issues, promote technical excellence, and ensure our solutions meet the evolving demands of our international business. Your expertise will shape our technology stack, influence best practices, and craft the technical vision for our organization. You thrive in a fast-paced, global environment, and are passionate about creating robust, scalable systems that deliver value to our customers. You are not afraid to challenge the norm, champion innovation, and mentor others to elevate standards across the engineering organization. This is an exciting opportunity to make a significant impact on the future of Financial Products at Adyen, with your contributions resonating throughout the company and beyond.

Position Overview:The Vice President of Product & Platform Engineering will spearhead the strategic development, architectural design, and implementation of cutting-edge technology platforms that underpin the company’s product operating model. This pivotal executive role encompasses overseeing the entire architectural framework across infrastructure, platforms, applications, and DevOps, ensuring that product teams are empowered to create, deploy, and scale innovative customer solutions efficiently and autonomously.This leader will cultivate a scalable, secure, and developer-friendly platform ecosystem that fosters innovation while ensuring reliability, performance, and operational excellence. Serving as a hands-on technical leader, the VP will align product strategy with engineering execution, delivering the architecture, tools, and infrastructure essential for modern product development and scalable, resilient technological solutions.Essential Responsibilities:Platform & Infrastructure StrategyDefine and lead the long-term strategy for platform engineering that supports the organization's product roadmap and growth objectives.Own the architecture and delivery of core platform capabilities including infrastructure, developer platforms, CI/CD pipelines, and shared services.Establish a robust and scalable cloud architecture that serves as the foundation for infrastructure.Promote the adoption of modern platform engineering methods such as internal developer platforms, platform-as-a-product, and self-service infrastructure.Architecture LeadershipOversee enterprise-level application and platform architecture.Define design standards for system architecture, microservices, APIs, and data structures.Guarantee that platforms and services are designed with scalability, reliability, security, and performance in mind.Collaborate with product and engineering leaders to ensure architectural coherence across product teams.Product Operating Model EnablementFacilitate the organization's product squad/trio operating model by providing the necessary architecture and resources.

Join zeneducate as a Product Engineer and play a crucial role in developing innovative educational solutions designed to enhance learning experiences. In this fully remote position, you will collaborate with cross-functional teams, contribute to product design and development, and ensure that our solutions are not only functional but also user-friendly.

Join Honeycomb Insurance as an Application Support Engineering Team Lead where you will be at the forefront of our technology-driven insurance solutions. In this pivotal role, you'll lead a talented team to ensure the seamless operation of our applications while enhancing user experience and operational efficiency.

About Okta Federal Okta secures identity for both AI and human users, providing trusted infrastructure for organizations navigating complex security challenges. The Federal team supports the U.S. Government’s identity infrastructure, focusing on excellence and real-world impact. Role Overview The Senior Technical Support Engineer - Federal (Night Shift) works directly with federal customers, supporting critical Identity and Access Management (IAM) systems in FedRAMP High and Moderate environments. This position is part of the frontline support team, handling technical issues for U.S. Federal Government clients. Key Responsibilities Work Monday through Friday, 3 PM to Midnight Pacific Time. Participate in regular on-call rotations, including weeklong, weekend, and holiday coverage. Provide end-to-end ownership of customer issues: from first contact, through troubleshooting and root cause analysis, to final resolution. Act as a customer advocate, ensuring business impacts are understood and problems are resolved promptly. Consistently meet or exceed KPIs for response quality, timeliness, and customer satisfaction. Serve as the main point of contact for both internal and external stakeholders to facilitate efficient issue resolution. Work with Engineering to gather details and document product issues affecting customers. Requirements U.S. citizenship and residency on U.S. soil (required due to federal contract requirements). Extensive experience with Identity and Access Management (IAM) systems. Background working in FedRAMP High or Moderate environments. Locations Bellevue, Washington; Chicago, Illinois; Washington, DC

At Jump Trading Group, we are dedicated to pioneering research that transforms the financial landscape. We empower the brightest minds in Mathematics, Physics, and Computer Science to explore scientific frontiers and implement groundbreaking research in the global financial markets. Our unique culture fosters constant innovation, demanding fearlessness, creativity, intellectual integrity, and a fierce sense of competition. We believe in collective success and the power of collaboration to unlock individual potential. Research outcomes at Jump go beyond superior risk-adjusted returns; we design, develop, and deploy technologies that reshape our world, support startups across various industries, and collaborate with leading global research institutions to tackle complex challenges.Our global High Performance Computing Team is actively seeking a Production Engineer to join our Chicago office. The vast scale of our computing environments presents unique challenges in achieving optimal performance and reliability. Integrating various systems—including compute, scheduling, networking, and large-scale data storage—is essential to support our data pipelines and quantitative research initiatives. The ideal candidate will be a proactive, detail-oriented professional with extensive experience managing Linux environments and a robust software development background to maintain and enhance our uniquely tailored systems at scale.

About UsOur Mission: We aim to eliminate health disparities by empowering the healthcare teams serving underserved families.At BridgeHealthAI, we collaborate with Federally Qualified Health Centers (FQHCs) and community organizations to ensure that every patient receives the care and benefits they deserve, all while minimizing the paperwork burden on care teams.Our platform leverages automation to streamline labor-intensive tasks such as outreach, insurance verification, eligibility checks, follow-ups, and referrals. By utilizing cutting-edge AI and cloud technologies, we transform hours of manual labor into seconds, enabling teams to address care gaps more swiftly, safeguard revenue, and maintain their focus on patient care.Founded by innovators from Harvard and MIT and supported by Pear VC, Flare Capital, and Glen Tullman (founder of Livongo), BridgeHealthAI is a rapidly growing seed-stage company trusted by leading community health centers. We are dedicated to enhancing the safety net, aiding clinics in expanding access, reducing burnout, and providing equitable care to over 30 million patients served by FQHCs annually.The RoleWe are seeking a dynamic Full Stack Product Engineer who excels in fast-paced, early-stage environments and is passionate about transforming vague concepts into user-friendly, production-ready software. You will be part of a collaborative team of engineers and will work closely with the product team and CEO to design and implement features that automate real-world workflows and simplify complex decision-making processes for healthcare professionals.This is not merely a coding position; this is a comprehensive product engineering role. You will take ownership of features from start to finish: engaging with users, prototyping solutions, designing backend architectures, crafting intuitive interfaces, and iterating based on user feedback. You will help build vital product infrastructure and thoughtfully integrate AI where it can provide significant advantages. While LLMs and automation are important tools in our kit, they will not define your entire role.Every line of code you write will be deployed quickly, have a direct impact on healthcare delivery, and influence how thousands of users interact with our product. This is a unique opportunity to be part of a seed-stage company with paying customers and evident traction, where your contributions will shape architecture, product vision, and engineering culture from the ground up.What You'll DoTake full ownership of features from conception to production, including scoping, prototyping, development, deployment, and iterative improvements based on user metrics and feedback.Design and integrate AI solutions that alleviate administrative burdens for healthcare providers, utilizing LLMs and automation effectively.Develop and maintain full-stack features across our TypeScript/React frontend and Kotlin backend.

Become a Part of Our Innovative TeamOowlish, a leading software development firm in Latin America, is on the lookout for skilled technology experts to enhance our dynamic and diverse team.At Oowlish, you will work alongside esteemed clients from both the United States and Europe, playing a pivotal role in crafting cutting-edge digital solutions. Our dedication to fostering a supportive work culture has earned us recognition as a Great Place to Work, where you can pursue professional growth, development opportunities, and make a meaningful international impact.We support remote work to help you establish a work-life balance that aligns with your personal and professional aspirations. We seek candidates who are not only passionate about technology but also fluent in English and eager to contribute to a global team.Role OverviewWe are in search of a Senior React Native Engineer to join a high-impact product team dedicated to building and scaling real-world mobile applications that engage active users.This role transcends mere ticket execution.We desire a candidate who:Thinks from a product engineering perspectiveTakes ownership of features from inception to deliveryComprehends performance, user experience, and real-world limitationsOperates independently with sound technical judgmentYour work will involve a production mobile platform, collaborating closely with product, design, and engineering teams to deliver exceptional user experiences.Preference will be given to candidates residing in Chicago or those who are open to regular in-person collaboration.