Enterprise Client Success Manager - Chicago

About Kalepa:Kalepa is revolutionizing the commercial insurance sector, a trillion-dollar industry that still predominantly relies on outdated technologies like Microsoft Outlook.Our innovative AI Underwriting Platform empowers leading insurers to centralize and prioritize submission data, unveil critical risk insights, and facilitate quicker, more confident decision-making. Clients experience significant enhancements in both speed and portfolio quality upon implementing Kalepa, often describing it as a “truly an underwriter’s dream.”Backed by prominent investors including IA Ventures and Inspired Capital, our team boasts expertise from esteemed companies such as Facebook, Google, Amazon, Mastercard, and Uber.Our Values:At Kalepa, we embrace a culture rooted in principles that unlock our employees' potential.Success is driven by five core values:Hustle and Determination: We seek individuals who take ownership of their craft and relentlessly pursue excellence.Deliver Customer Impact: Our obsession with customer impact drives every feature and decision we make.Meritocracy: We reward excellence with swift growth opportunities.Transparency: We value honest communication and challenge ideas constructively.Collaboration: We believe in teamwork and recognize that diverse perspectives lead to the best outcomes.

About UsArrive Logistics stands as a premier transportation and technology enterprise within North America, dedicated to continuous, significant growth year after year. Our achievements are a direct reflection of our extraordinary team and the collaborative environment we foster. We prioritize offering our employees a fulfilling work experience, and our award-winning culture emphasizes personal and professional development in a vibrant, casual, and team-oriented setting. Now is an exhilarating time to join us, so read further and consider applying!Ideal CandidateAs a Client Success Associate, you will be pivotal in achieving Operational Excellence. Your primary responsibilities will include overseeing the daily operations for both existing and new client accounts facilitated by our sales team. Key tasks will involve constructing loads, scheduling appointments, tracking shipments while providing timely updates both internally and externally, and finalizing load closures. You will focus on honing these skills while also exploring additional responsibilities to further enhance your capabilities within the Client Success team. The ideal candidate is detail-oriented, process-driven, customer-focused, efficient, proactive, solutions-oriented, and adept at executing operational tasks independently, as well as collaborating across various departments.

Join Vidsy as a Client Director for Enterprise Partnerships!At Vidsy, we are revolutionizing the creative landscape with our innovative global platform that empowers leading brands to create impactful video advertising across social media. Our teams, strategically located in major cities including New York City, Los Angeles, Toronto, and London, collaborate with esteemed clients like L’Oréal, Amazon, and PepsiCo to produce scalable, creator-driven, and AI-enhanced video content. This is an exciting opportunity to drive enterprise partnerships and lead creative strategies in a dynamic environment.

Join Our Customer Success Team at Tractian At Tractian, our Customer Success team is pivotal in driving renewals and expansions, maximizing lifetime value, and ensuring a high retention rate among our global clientele. By forging strong partnerships with industry giants such as Hyundai, Bosch, and Kraft Heinz, we empower our enterprise clients to achieve exceptional results with our innovative industrial technology solutions. Our team is dedicated to delivering immediate ROI, nurturing long-term relationships, and maintaining world-class net revenue retention. Here, every team member has the opportunity to make a significant impact, is recognized for their contributions, and is supported in creating lasting value for our customers. Key Responsibilities As a Customer Success Manager at Tractian, you will oversee customer projects primarily within the manufacturing maintenance sector. Your role will be crucial in driving customer satisfaction and facilitating growth by enhancing maintenance operational excellence and reliability programs.

Annually, businesses invest over a trillion dollars in freight transportation across the U.S., yet the process of connecting trucks with jobs remains slow, manual, and disjointed. FleetWorks is here to revolutionize that.We are developing cutting-edge voice agents that transform the disordered freight booking landscape into a streamlined, intelligent marketplace. Our agents eliminate the constant phone calls, texts, and emails, efficiently matching truckers eager to earn with loads that require transport.As a vital member of our customer success team, you will take full ownership of your responsibilities, nurturing our most essential relationships and shaping the customer success strategy from the ground up.

Shape the future of search.About BrightEdgeBrightEdge stands as a premier enterprise SEO and content performance platform, empowering businesses to unveil how their digital content translates into tangible business outcomes. Established in 2007, we enjoy the trust of thousands of organizations across over 80 countries, including renowned brands like Microsoft and Visa. Our platform integrates robust data and AI-driven insights, enabling our clients to strategize, enhance, and assess campaigns based on real-time content efficacy.What differentiates BrightEdge is our exceptional team. With more than 400 global employees operating from 7 offices, we nurture a collaborative, inquisitive, and supportive atmosphere where innovative ideas are valued and results are evident. If you thrive on tackling significant challenges, acquiring new knowledge, and collaborating with skilled colleagues while contributing to the evolution of digital marketing, BrightEdge is an ideal place to advance your career.Role OverviewOur Sales department spearheads growth by guiding the world's most advanced marketing teams towards a more efficient approach to harnessing organic search performance. We support our teams with comprehensive onboarding, continuous training, and well-defined career paths that facilitate ongoing skill enhancement and professional advancement. Our sales approach is consultative and insight-driven, fostering a culture that acknowledges and rewards excellence.We seek a seasoned and motivated Enterprise Account Executive Manager to oversee a dynamic team of Account Executives dedicated to upper mid-market to enterprise clients. This leadership position entails coaching, strategizing deals, and executing pipeline activities to facilitate new business expansion.The ideal candidate will be a proactive sales leader with substantial experience in complex SaaS sales, enterprise pipeline management, and team development.

Role Overview The Customer Success Manager at Syndigo focuses on building and maintaining strong client relationships. Based in Chicago, this role works closely with clients to understand their needs and make sure they get the most value from Syndigo’s solutions. What You Will Do Develop and nurture trusted partnerships with clients Listen to client goals and challenges to tailor support Monitor account health and usage to spot opportunities for improvement Proactively suggest ways clients can grow and benefit further from Syndigo’s offerings

About Beagle (a Corgi Company)At Beagle, we are revolutionizing the insurance sector by innovating renters insurance specifically designed for property managers and multifamily portfolios. As an integral part of Corgi, a Y Combinator-backed startup, we are launching our offices in Dallas and Chicago to expand our renters-insurance services across the nation. We are seeking a Client Success Operations Manager who excels at aligning operational precision with outstanding client relationship management. This hybrid role fuses data integrity, onboarding, and customer experience to ensure that each property manager thrives while utilizing Beagle's platform effectively.Your ResponsibilitiesAs a Client Success Operations Manager at Beagle, you will be a trusted partner for our clients, guiding them from the onboarding process through to sustained success. Your efforts will ensure that every property manager derives optimal value from Beagle's offerings. You will play a vital role in client retention, education, and support, driving satisfaction and seamless adoption across all accounts.Client Management & SuccessAct as the primary point of contact for designated clients from onboarding through to renewal.Lead the launch of new clients, ensuring accurate program setup and smooth integration.Monitor account health and proactively provide guidance to enhance performance.Conduct regular business reviews with clients to evaluate satisfaction and discover growth opportunities.Effectively resolve client issues by collaborating with Sales, Product, and Operations teams.Operational Accuracy & ReportingConfigure and validate reports across property management systems (e.g., rent rolls, billing, compliance).Ensure the accuracy of key metrics (ARR, OR, unit counts, compliance %) within the Insurance Operating System (IOS).Maintain consistent mappings of GL codes, charge types, and billing structures.Regularly cross-check and audit data to prevent errors, discrepancies, or compliance issues.Provide dashboards and insights to leadership for tracking portfolio performance.Process Improvement & TrainingCreate playbooks and Standard Operating Procedures (SOPs) for onboarding, validation, and issue resolution.Train internal teams (AEs, AMs, and CS) on essential system workflows.Collaborate with cross-functional teams to enhance processes and improve client experiences.

As a Scaled Customer Success Manager at Culture Amp, you'll play a pivotal role in driving customer engagement and satisfaction. You'll leverage your expertise to ensure our clients maximize the value of our platform, fostering strong relationships and a deep understanding of their needs. Your analytical skills will help identify opportunities for growth and improvement, enabling our customers to achieve their goals.Join us in creating a culture of feedback and continuous improvement, where your insights will directly impact our customers' success.

Role Overview Front Careers is hiring a Strategic Customer Success Manager in Chicago, IL. This role centers on building strong client relationships and supporting customer satisfaction across key accounts. What You Will Do Onboard new clients and guide them through the setup process Support customers to ensure they achieve value from Front Careers products Spot opportunities for account growth and expansion Contribute strategic insights to improve customer engagement and experience

Join 360itprofessionals1 as an Enterprise Architect, where you will play a crucial role in architecting and optimizing our enterprise systems. We are seeking a visionary professional who can drive strategic initiatives and align technology solutions with business goals.

Join Groupon, a dynamic marketplace where customers uncover new experiences and local businesses flourish. With over a million merchant partners globally, we connect more than 16 million customers with exciting deals across diverse categories. In today’s digital era, we uniquely empower local businesses to thrive through performance-oriented marketing strategies.At Groupon, we are on an ambitious journey to revolutionize our operations with a focus on achieving exceptional results. Our culture fosters innovation, encourages calculated risks, and celebrates achievements, ensuring that even within our extensive international workforce, each individual can make a significant impact. We embody the best of both worlds: large enough to offer substantial resources and small enough for every employee to enjoy substantial autonomy.About Groupon:Groupon is a marketplace that connects millions of customers with unique experiences every day, enabling local businesses to grow through performance-driven marketing. We proudly partner with over a million merchants worldwide, connecting 16+ million customers with fantastic offers across various experiences and services.Our ongoing transformation prioritizes speed, innovation, and operational excellence. We operate on a global scale while fostering a culture where individual contributions are recognized and valued. If you thrive in an environment that emphasizes autonomy, ownership, and tangible results, Groupon is the ideal place for you to advance your career.About the Role:The Enterprise Business Development Manager will play a pivotal role in securing and closing partnerships with Enterprise-level clients across nationwide and multi-market/multi-location groups in the Home & Auto sector. You will articulate Groupon’s value proposition as a premier marketing and customer acquisition platform while negotiating strategic, high-impact deals that yield significant results for both merchants and customers.You will navigate our enterprise sales process with the freedom to develop your pipeline, engage targeted accounts, and structure lucrative partnerships. Collaboration with the broader Enterprise Sales and Merchant Development teams will be essential to ensure the successful operationalization of each deal.If you are a consultative seller adept at opening doors, adeptly navigating complex organizations, and crafting compelling commercial propositions, this role is tailored for you.

Join Us in Revolutionizing Healthcare! At HealthJoy, we're a dedicated and innovative team committed to simplifying healthcare for everyone. Our mission is to enhance health and wellness through cutting-edge technology and a data-driven approach. Join us as we lead the charge in transforming complex healthcare benefits into an easy-to-use experience. As a Customer Success Manager, you'll play a vital role in guiding our clients towards affordable, high-quality healthcare solutions. Our platform integrates various health and wellness strategies into the HealthJoy Benefits OS, promoting healthier employees and benefiting our clients' bottom lines. With over $100M in funding and accolades such as Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work, HealthJoy is expanding rapidly, now with over 300 team members worldwide. This role is essential to our Customer Success team as we continue to grow and make an impact. Your Role and Responsibilities As a Customer Success Manager, you'll manage a strategic book of business, ensuring our customers achieve their desired outcomes. Your responsibilities will include: Strategic Book Management: Own key performance metrics for your accounts, focusing on product adoption, utilization, and overall customer health. Full-Cycle Revenue Ownership: Drive the renewal and expansion sales process, identifying and closing upsell opportunities that align with customer needs. Sales Cycle Execution: Collaborate with Product Solutions Consultants and leadership to thoroughly understand customer pain points and effectively present HealthJoy's solutions.

Empowering Trust Through InnovationAt OneTrust, we are driven by our mission to foster innovation by ensuring the responsible use of data and AI. We believe that trust in data should propel teams forward, not hold them back. Since our inception in 2016, we have pioneered technology that promotes responsible data practices. With AI now revolutionizing data capabilities, we continue to set the standard for responsible innovation. Our AI-Ready Governance Platform™ integrates regulatory intelligence, automation, and cohesive governance workflows, allowing businesses to harness the power of AI while upholding data governance to prevent misuse. Trusted by thousands globally, OneTrust is paving the way for a future where reliable data transforms business and society.Your Role and ResponsibilitiesAs a Senior Customer Success Manager within our Customer Experience team, you will serve as a trusted advisor for our key customers throughout their journey with us, from onboarding to renewal in a high-touch capacity. You will manage a portfolio of strategic accounts, ensuring customer satisfaction and success with our products. Your primary objective is to drive revenue retention and growth through alignment, adoption, and exceptional customer commitment. You will facilitate strong customer relationships, ensuring they derive maximum value from our platform, and collaborate closely with our Sales, Product, Engineering, and Consulting teams to deliver unparalleled support. As your customers expand their use of OneTrust, your role will evolve to encompass all active products, placing you at the forefront of promoting trust in the workplace.

We are seeking a dynamic and experienced Senior Manager of Enterprise Partnerships to join our innovative team at Rocket Travel by Agoda. In this role, you will lead strategic partnerships and drive business growth through collaborative relationships with key stakeholders. You will be responsible for identifying new partnership opportunities, negotiating agreements, and ensuring alignment with our overall business objectives.Your expertise in the travel industry and partnership management will be essential in fostering long-term success and facilitating mutually beneficial outcomes. Join us in revolutionizing travel experiences for our users!

Are you ready to leave your mark in the industry?West Monroe invites you to explore an exciting opportunity as a Managing Director/Partner within our Operations Excellence (OpEx) practice. In this pivotal role, you will structure, lead, support, and drive the growth of our OpEx practice and Enterprise Strategy & Execution (ES&E) offerings, working closely with fellow leaders across the organization.Your responsibilities will include key client account ownership, scoping, selling, and serving as the engagement lead for our Outsourcing Advisory Services, which encompasses outsourcing assessments, RFx development, vendor selection, contract negotiations, transition management, and service delivery optimization.As a Managing Director/Partner at West Monroe, your key responsibilities will include:Client Delivery:Lead teams in delivering exceptional client service across diverse industries, demonstrating executive presence with senior client counterparts.Manage and guide multi-disciplinary teams to align client business objectives with effective IT and business process outsourcing solutions.Ensure quality assurance and maintain regular communication with client executives to ascertain and enhance value from our engagements.Gain insights into the business processes and technologies in use within client organizations to offer recommendations that drive scalability, reduce operational costs, and enhance support for business processes.Oversee project financials, including budgets, invoicing, and collections.Practice Development:Collaborate with national and local leadership within the OpEx practice and across various industry and functional practices to create and deliver comprehensive outsourcing advisory offerings.Contribute to strategic growth regarding offerings, methodology, staffing, skill development, and account acquisition.

Role Overview ClickHouse, Inc. is hiring an Enterprise Account Executive based in Chicago. This role focuses on building strong client relationships and growing the company’s presence in the enterprise analytics market. What You Will Do Drive sales efforts for ClickHouse’s open-source analytics solutions within the Chicago region Develop and manage relationships with key enterprise clients Identify new business opportunities and expand market reach Negotiate and close high-value deals Support ClickHouse’s mission to advance data analytics Location This position is based in Chicago.

About Honeycomb Insurance Honeycomb Insurance is reshaping commercial real estate insurance, combining technology and a mission-driven team to bring new ideas to the industry. With headquarters in Chicago and Tel Aviv, and five offices across the U.S., Honeycomb covers more than 20 major states and insures over $55 billion in assets. In 2025, Dun & Bradstreet named Honeycomb one of the Top 10 Best Start-Up Companies to Work For in Israel, and LinkedIn recognized the company among the Top 10 Startups in Chicago. The team values collaboration, innovation, and building strong connections among employees. Role Overview: Customer Success Representative Based in Chicago, the Customer Success Representative (CSR) is the main point of contact for Honeycomb’s agents and policyholders. This position centers on handling inquiries, resolving issues, and ensuring a positive experience for every customer. Most interactions take place over the phone, but email and chat support are also important. Staying organized and managing multiple conversations at once are key parts of the job. This role goes beyond routine support. As part of a growing Customer Success team, the CSR helps shape workflows and processes, making a real impact as Honeycomb scales. Main Responsibilities Respond quickly and professionally to inbound calls and emails, with a strong emphasis on phone support. Build strong relationships with agents and customers through clear communication and reliable follow-up. Gather and update information needed to complete or revise insurance quotes, and keep quote files current. Resolve issues efficiently while maintaining high customer satisfaction.

Role overview nexxen is hiring an Account Manager in Chicago. This role centers on client engagement and relationship management. The focus is on building strong partnerships with customers, supporting their satisfaction, and contributing to business growth. Key responsibilities Develop and maintain relationships with clients Support customer satisfaction through regular communication Help drive business growth by identifying opportunities within accounts Location This position is based in Chicago.

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.