Customer Operations Manager, Money

Team and Role Overview Robinhood aims to make finance accessible for everyone. As part of the Money team, the Customer Operations Manager will help develop and scale banking and spending solutions for a broad customer base. This role leads the account operations team, with a focus on delivering strong customer experiences and supporting the launch of new products and features. This position is based in Chicago, IL; Denver, CO; or Westlake, TX. In-person attendance is required at least four days per week. Robinhood’s offices are designed to foster collaboration, innovation, and a sense of community for high-performing teams. What You Will Do Direct the daily work of the customer account operations team, ensuring customer inquiries are handled promptly and accurately across multiple support channels. Monitor and manage customer satisfaction metrics (such as ASAT), analyze trends, and drive improvements to raise satisfaction scores. Address escalated issues thoroughly, working with Customer Experience, Product, Engineering, and Compliance teams to resolve complex cases. Partner with Product, Engineering, and Compliance to advocate for customer needs and contribute to product and process improvements. Develop and update standard operating procedures to maintain efficient and consistent operations. About the Team The Money team at Robinhood builds innovative financial solutions and is responsible for launching and scaling new products. Team members work closely with colleagues across Engineering, Finance, Product, and Legal, as well as key external partners. The group values creativity, ethical practices, and a drive to make a meaningful impact in the financial sector.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

About Loop Loop is a pioneering AI company focused on logistics and the physical economy. Through our specialized verticalized AI, we convert operational and financial signals from logistics data into structured insights, facilitating automation, enhancing financial transparency, and optimizing supply chains at scale. Our innovative solutions empower enterprise shippers to modernize their back-office operations and unlock hidden value in intricate logistics networks. We are backed by esteemed investors including J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, as well as 50 prominent angel investors. Our dynamic team boasts expertise from renowned companies such as Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and industry stalwarts like C.H. Robinson. About the Role As a Customer Operations Associate, you will oversee the complete operational process for our customers. This role is crucial in driving automation, optimizing invoice management, and enabling actionable insights that are vital for our clients’ success. You will actively identify opportunities to enhance our products and elevate the customer experience, collaborating closely with Customer Success Managers, Product, and Engineering teams. This position is based in our Chicago office and requires on-site presence.

We are seeking an experienced Project Manager for our Systems & Operations team at cym-living, based in Chicago, Illinois. In this senior, hands-on role, you will lead critical systems and operational projects from initial discovery through to successful build, rollout, and adoption. Your primary focus will be on designing and constructing efficient workflows while actively engaging with operational systems, ensuring the implementation of actionable solutions rather than merely managing project timelines.As a key player, you will collaborate extensively with both field and corporate teams to thoroughly understand existing processes, identify operational gaps, and develop scalable workflows that enhance execution across various teams. While your initiatives will often involve AppFolio, your role will encompass broader process and systems work, serving as a vital internal escalation point for any system and workflow-related issues.You will also engage directly with our vendors, including AppFolio, to troubleshoot and implement effective solutions that support our field operations. We are looking for a proactive individual who can operate independently, navigate through ambiguity, and bring structure to evolving processes, all while driving projects forward in a complex operational landscape.

Join Flexport as an Operations Manager, where you will play a critical role in optimizing our supply chain processes. This position involves overseeing daily operational activities, ensuring efficiency, and coordinating with different teams to meet our client’s needs.

About Flexport Flexport advances global trade by simplifying commerce and supporting its growth. The company’s platform helps move over $19 billion in goods each year across 112 countries, serving clients from startups to Fortune 500 firms. Flexport combines technology and experienced teams to address the evolving challenges of global supply chains. Backed by leading investors, Flexport continues to shape how goods move worldwide. Role Overview The Carrier Operations & Procurement Manager will lead daily operations within Flexport’s parcel transportation network in Chicago. This position reports to the Senior Manager of Carrier Operations. The manager acts as the main contact for carrier performance and accountability, ensuring partners meet strict On-Time Delivery (OTD) and On-Time Pickup (OTP) standards. The role also involves translating performance data into actions that keep the network running smoothly. What You Will Do Oversee Carrier Performance & Accountability Daily Operational Leadership: Serve as the primary point of contact for daily communications with national and regional carriers. Performance Monitoring: Lead weekly carrier meetings and monthly reviews to track compliance with service level agreements, focusing on OTP and OTD. Rapid Issue Resolution: Act as the first escalation point for real-time performance challenges, implementing solutions to minimize impact on merchants. Dashboard Management: Build and use reporting dashboards to monitor and ensure carrier partners meet performance targets. Support Strategic Initiatives & Procurement RFP Assistance: Work with the Senior Manager to execute RFPs, gather requirements, and validate carrier data for parcel and regional delivery operations. Financial Oversight: Perform regular audits of carrier invoices to spot discrepancies and maintain financial accuracy.

Join Faire as an Onsite Operations Manager in our Chicago office, where you will play a crucial role in overseeing daily operations and ensuring the efficiency of our operations team. Your leadership will drive performance and enhance our customer experience, making a significant impact on our growth.

Viant Technology is hiring a Revenue Operations Manager to help strengthen and expand go-to-market strategies. This position works closely with Sales Leadership and cross-functional partners to improve pipeline management, forecasting, compensation, and analytics. The role is based in either Chicago, IL or New York, NY. As a key advisor to go-to-market leaders, the Revenue Operations Manager brings structure and analytical insight to business decisions. The focus is on increasing efficiency, supporting growth, and ensuring transparency throughout revenue operations. Core responsibilities include designing compensation plans, refining reporting systems, and managing the technology stack that supports the revenue organization. Revenue Operations Leadership Collaborate with the Director of Revenue Operations to manage and improve core RevOps processes, such as pipeline management, forecasting, territory planning, and deal execution. Work with Sales Leadership to maintain pipeline health, improve forecast accuracy, and support operational routines. Act as an operational advisor to GTM leaders, highlighting risks and opportunities as they emerge. Design, implement, and oversee variable compensation plans that align sales performance with company objectives. Manage MBOs, SPIFFs, and STIPs, assess their effectiveness, and recommend enhancements. Data, Systems, and Tools Maintain data accuracy and governance in Salesforce and across the GTM tech stack, including Highspot and Gong. Develop and support reporting infrastructure for compensation, forecasting, and performance management. Work with Systems and IT teams to streamline workflows, automate processes, and scale tools as the business grows. Use advanced skills in Microsoft Excel and Google Sheets to analyze, validate, and visualize large data sets for actionable insights. Evaluate and implement tools, including AI-powered solutions, to enhance revenue workflows and productivity. Analytics and Insights Create and manage dashboards and reports on pipeline, performance, compensation, and revenue trends. Translate complex data into clear, executive-ready insights and recommendations.

Join our dynamic DashMart team as a Regional Operations Manager, overseeing operations across multiple markets in the eastern United States. In this pivotal role, you will be responsible for driving operational excellence, managing P&L, and leading both salaried and hourly teams. Your efforts will enhance customer satisfaction and elevate our service delivery through strategic collaboration with various departments including finance, product, and supply chain. Be a part of our journey to redefine the convenience grocery experience and ensure high-quality service for our customers.

The Assistant Bakery Operations Manager (ABOM) serves as a pivotal leadership role aimed at cultivating the next generation of Bakery Operations Managers. ABOMs are tasked with executing bakery operations with exceptional urgency, precision, and accountability while honing the leadership skills essential for independent bakery management.This position combines hands-on operational excellence with talent development, administrative oversight, and team leadership. ABOMs act as a vital extension of the Bakery Operations Manager (BOM) and must be prepared to assume full bakery ownership when necessary. Join us at our vibrant Chicago, IL (Hyde Park) location at 1105 E 55th St, Chicago, IL 60615.KEY RESPONSIBILITIES:Operational Execution• Manage core bakery operations, including inventory management, scheduling support, staffing coordination, and administrative checklists.• Ensure strict adherence to product quality, cleanliness, food safety, and guest experience standards.• Assist in ordering, maintaining inventory accuracy, and controlling shrinkage.• Help create schedules and execute labor plans to achieve operational goals.Talent & Team Development• Facilitate recruiting, interviewing, onboarding, and training of new team members.• Provide consistent coaching and real-time performance feedback.• Hold team members accountable to high standards while fostering a culture of growth and development.• Ensure onboarding and training programs are executed in alignment with company standards.Leadership & Ownership• Independently manage bakery operations in the absence of the BOM.• Exemplify urgency, accountability, and operational discipline.• Collaborate with BOM and Area leadership to identify operational gaps and implement effective solutions.• Maintain operational continuity during leadership transitions or staffing shortages.• Perform other duties as assigned.WHAT SUCCESS LOOKS LIKE• Proficiently execute all BOM-level administrative and operational tasks independently.• Ensure the bakery is fully staffed, trained, and maintaining high operational standards.• Foster a strong culture of accountability and consistency.• Serve as a dependable operational leader during any coverage scenarios.• Demonstrate clear readiness and potential for advancement to a BOM role.QUALIFICATIONS & EXPERIENCE:• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and meticulous attention to detail.• Proven ability to coach and develop hourly team members.• Comfortable thriving in fast-paced, high-volume environments.• Ability to perform all bakery roles during peak business hours.• Excellent communication and problem-solving skills.

Fetch Package delivers essential services to multifamily communities, including direct-to-door package delivery, valet trash, daily essentials through Fetch Market, and storage solutions. Working closely with property management teams, Fetch aims to streamline operations and provide secure, reliable amenities for residents. The company’s network spans the U.S., handling last-mile logistics and introducing new conveniences for apartment living. The Logistics Operations Manager in Chicago (ORD1) plays a key role in overseeing several Fetch facilities. This position ensures that service delivery meets high standards and that team members work in a supportive, positive environment. The manager’s efforts directly influence the quality and reliability of package delivery for apartment residents. What you will do Lead and support Warehouse Managers at multiple locations. Monitor and drive performance metrics for fulfillment and last-mile delivery. Plan and manage labor resources both onsite and in transit. Ensure compliance with safety and personnel procedures. Troubleshoot logistical challenges to raise service quality. Build team cohesion and foster a collaborative workplace culture. Apply data insights to improve operations and enhance the Fetch experience for clients and residents. Requirements Leadership approach that emphasizes process and team engagement. Background in operations management, ideally within logistics, fulfillment, or similar sectors. Comfort using data to guide decisions and improvements. Experience managing several facilities and teams simultaneously. Dedication to upholding safety, compliance, and high service standards.

At Serve Robotics, we're transforming urban logistics with our innovative sidewalk robots. Designed to navigate busy streets, our robots ensure deliveries are accessible to a wider audience and support local businesses.Our fleet has been successfully operating in cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago, engaging merchants, customers, and pedestrians alike. We're on the lookout for talented individuals to elevate robotic deliveries from a novel concept to a standard practice.About UsWe are a team of seasoned professionals in technology, encompassing software, hardware, and design, committed to crafting the future we envision. Our mission is to tackle real-world challenges through robotics, machine learning, and computer vision, all while focusing on an exceptional user experience. Our diverse and agile team thrives on collaborative and respectful problem-solving.Serve Robotics is seeking a dynamic and results-oriented Regional Operations Manager for the North Region to oversee daily operations across our northern markets. The ideal candidate will be based in the Chicago metropolitan area. In this role, you will lead a team of 5-8 exempt leaders, manage market performance, ensure operational safety, take ownership of the region's full P&L, and enhance customer satisfaction through our autonomous delivery robots. Your efforts will significantly influence fleet reliability, customer satisfaction, and financial outcomes.We are searching for a proven leader with strong operational instincts, a proactive approach, and the capability to inspire and develop a front-line team while making data-driven decisions in a fast-paced, high-growth environment. This role will be crucial in developing and implementing operational processes that revolutionize the extensive last-mile delivery sector.

Asana is seeking a skilled Channel Operations Business Process Manager to join our dynamic team in Chicago. In this pivotal role, you will be responsible for optimizing our business processes related to channel operations, ensuring that we deliver exceptional value to our partners and customers. Your expertise will contribute to enhancing operational efficiency and driving growth across our channels.

Box, Inc. is looking for a Legal Operations Manager based in Chicago, Illinois. This position centers on shaping and improving legal processes to support the company’s growth and ensure compliance across all areas. Role overview The Legal Operations Manager leads the planning and rollout of legal department processes. The focus is on making operations more efficient and supporting compliance efforts as the business evolves. This role works closely with legal and cross-functional teams to manage projects and initiatives that impact the broader organization. What you will do Develop and implement strategies that improve legal workflows and operations Coordinate projects that require input from multiple departments Support the legal team in handling complex business needs Requirements Strong background in legal operations or legal project management Experience driving process improvements within a legal department Ability to manage cross-functional projects and initiatives Attention to detail and a commitment to organizational efficiency

Join CYM Living, where compassion intertwines with innovation. As a prominent national real estate firm headquartered in Chicago, IL, Indianapolis, IN, and just outside New York City, our core mission is to deliver outstanding living experiences to our residents, foster a vibrant community culture, and promote internal growth. We take pride in being a vertically integrated firm that emphasizes operational excellence, leveraging data and technology to enhance hyperlocal customer service across all our properties.Position Overview: We are seeking a dynamic Leasing Operations Manager to act as the second-in-command within our Illinois leasing portfolio. Reporting directly to the Regional Leasing Manager, this pivotal role will provide strategic and operational support across all Lead-to-Lease functions. As a key leader, you will drive leasing performance, cultivate team capabilities, enhance reporting structures, and ensure the consistent application of company policies and procedures. This position involves regular travel to zone offices, properties, and corporate headquarters to maintain visibility, accountability, and alignment of performance across the region.

About CookUnity:At CookUnity, we believe that food is more than just sustenance; it's a source of inspiration and connection. Founded in 2018, we created the first platform that brings together culinary talent with food lovers across the nation. Delivering over 50 million meals annually from exceptional chefs, we ensure that every dish is fresh, ready-to-eat, and crafted with passion.As we evolve, CookUnity is not just a delivery service; we are innovating into a vibrant marketplace dedicated to our mission: empowering chefs to nourish the world.If this inspires you, we invite you to explore the opportunity we've created.The RoleAs the Senior Warehouse Operations Manager at CookUnity Chicago, you will spearhead all aspects of operations in our bustling warehouse environment. This position requires overseeing daily operational excellence while strategically developing systems and processes that enhance scalability, efficiency, and food safety.In this pivotal role, you will lead core functions including receiving, inventory management, ingredient distribution, and order staging. You will also collaborate closely with Culinary, Fulfillment, Procurement, and Technology teams to ensure the seamless flow of materials into production and efficient distribution of finished goods.We are looking for a dynamic leader who is passionate about creating systems, nurturing talent, and driving continuous improvement within our warehouse and supply chain operations.

We are seeking a dynamic and results-driven Operations Manager to lead our team at base-power in Chicago, IL. In this pivotal role, you will oversee daily operations, implement efficient processes, and drive organizational success while ensuring the highest standards of quality and customer satisfaction.

Horizon3ai is looking for an Office Operations Manager to keep daily operations on track at the Chicago office. This position plays a key role in maintaining an efficient workspace and supporting the team's productivity. Responsibilities Oversee administrative functions and manage office activities Coordinate day-to-day operational tasks Allocate and manage office resources to meet team needs Assist with putting operational strategies in place to help reach company objectives Location This role is based in Chicago, Illinois.

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.

Join our dynamic team at frontcareers as a Customer Success Manager. In this pivotal role, you will be responsible for ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and proactively address any issues to foster customer loyalty and satisfaction.As a Customer Success Manager, your key responsibilities will include onboarding new clients, conducting regular check-ins, and delivering tailored solutions that meet their business objectives. Your expertise will be crucial in driving customer engagement and retention.