About the job
About GBG
GBG helps people and businesses build trusted digital connections. For over 30 years, GBG has developed technology that uses diverse data to verify identities and addresses, supporting safe online experiences for individuals of all ages and backgrounds.
Professional Services at GBG
The Professional Services team at GBG guides clients through software implementations and provides advisory support. Their work helps companies make better decisions, acquire data, and detect fraud using GBG’s solutions.
Project Manager Role Overview
Based in Chester, England, the Project Manager will lead customer implementations and commercial projects from start to finish. This role involves coordinating cross-functional teams, managing client relationships, and ensuring projects meet timelines, budgets, and scope requirements. The focus is on delivering strong customer outcomes and supporting revenue goals.
Key Responsibilities
- Oversee end-to-end delivery of customer implementations and commercial projects, aiming to maximize customer value and support revenue recognition.
- Coordinate with internal teams, partners, and client stakeholders to maintain alignment and clear ownership throughout all project phases.
- Work closely with Sales, Pre-Sales, and Professional Services to define project scope, success criteria, and delivery plans that are both feasible and commercially sound.
- Create and update detailed project plans, including timelines, resource assignments, and documentation using tools such as Confluence, Jira, and other internal systems.
- Manage project scope, schedules, and budgets proactively, ensuring commercial accuracy and protecting project margins while building strong client relationships.
- Identify, assess, and mitigate delivery risks, communicating with stakeholders to safeguard customer outcomes and meet internal objectives.
- Lead customer communications, providing regular updates on progress, risks, dependencies, and commercial aspects.
- Resolve issues and remove obstacles by involving the right internal leaders and stakeholders as needed.
- Champion delivery excellence and consistency by contributing to process improvements, playbooks, and best practices.

