Qualifications
What You Will Do:
Lead Content Strategy & Execution
Own the design and strategy of content across the entire product experience.
Develop, maintain, and refine internal guidelines and content systems aligned with our brand values and business objectives.
Integrate external guidelines from various partners into a cohesive, unified voice.
Conceptualize and produce content that enhances user experience and boosts performance across digital platforms.
Leverage Data, Research & Performance Metrics
Utilize data, user research, and performance indicators to refine existing experiences.
Build expertise by comprehending user needs, business objectives, competitive advantages, and potential opportunity gaps.
Translate business goals into impactful content, measuring success through conversion rates and task completion metrics.
Lead content-driven research and testing initiatives that influence platform strategies.
Collaborate Across Teams
Work closely with Designers, Product Managers, Engineers, and Researchers from concept through to launch.
Operate independently, take ownership, and focus on the finer details at every stage.
Utilize AI tools (e.g., ChatGPT) to expedite initial drafts and A/B testing variations, while ensuring adherence to brand voice and compliance standards.
About the job
This position is hybrid, requiring attendance at our South Charlotte, NC Headquarters from Monday to Thursday, with the flexibility to work remotely every Friday.
We are on the lookout for an experienced Senior Content Designer to become a vital part of our Creative team. You’ll join a dynamic, collaborative group that thrives on tackling intricate challenges, crafting data-informed user experiences, and propelling innovation and performance for our business.
Relocating can be one of the most stressful experiences in life, with over 100 crucial decisions influencing the next steps. Central to this process is the USPS Change-of-Address (COA), an essential service we enhance through our unique partnership with USPS. We’re revolutionizing the moving experience, transforming it from a source of stress into a journey of discovery—making it not just easier, but genuinely valuable for users to accomplish their moving tasks. You will play a key role in supporting this mission: ensuring users successfully navigate their moving journey.
As a Senior Content Designer, you will spearhead content initiatives for the USPS Change-of-Address service and the MYMOVE platform, which assists over 24 million movers annually. MYMOVE collaborates with esteemed national and regional brands in Retail and Home Services, including Kroger, Crate & Barrel, Spectrum, and Wayfair.
About Sage Home Loans
Red Ventures is a dynamic company that thrives on innovation and collaboration. We are committed to transforming the way people move, making significant strides in creating user-centric solutions that elevate everyday experiences.