Quality Assurance Analyst

Role Overview CPi Security is seeking a Quality Assurance Analyst based in Charlotte, North Carolina. This position focuses on supporting the quality of call center operations. Daily work centers on monitoring and evaluating calls across several departments. Using departmental score sheets within the VPI Voiceprint and CIC application, the analyst reviews call quality and flags significant issues for supervisors. This work helps drive improvements in call center performance and service quality. Main Responsibilities Monitor and score calls across the call center floor, including sales, retention, troubleshooting, and account creation calls. Identify recurring issues and document them, providing feedback to the supervisory team. Work with supervisors and trainers to suggest training needs and topics. Communicate with supervisors and managers about quality concerns as they arise. Produce quality statistics reports using VPI, broken down by department and representative. Support the Quality Assurance Supervisor with quality assurance, training, and coaching projects.

Join our dynamic team as a Systems Quality Assurance Analyst, where you will play a pivotal role in ensuring the quality and reliability of our software systems. You will be responsible for designing and executing test plans, identifying defects, and collaborating with development teams to enhance overall system performance.

We are seeking a dedicated and detail-oriented Quality Control Analyst to join our team. The ideal candidate will be responsible for monitoring and maintaining the quality standards of our products and services. This role involves conducting regular inspections, analyzing data, and implementing quality improvements to ensure compliance with industry regulations.

Join Artech Information Systems LLC as an IVR Quality Analyst, where you will play a pivotal role in ensuring the quality and performance of our Interactive Voice Response (IVR) systems. You will be responsible for analyzing call flows, conducting performance testing, and identifying areas for improvement to enhance customer experience.

Join our innovative team at Sonsoft Inc. as a Quality Assurance Performance Tester. In this critical role, you will be responsible for ensuring the optimal performance and reliability of our software applications. You will work closely with our development team to identify performance bottlenecks and implement effective testing strategies to enhance the user experience.

Join our dynamic team at Prosidian Consulting as an IT Quality Assurance Analyst / UAT Tester specializing in the Medicaid Management Information System. In this pivotal role, you will ensure the quality and performance of our systems through rigorous testing and evaluation. Collaborate with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.Your expertise will contribute to the overall success of our projects, making a significant impact on the quality of healthcare services provided through our systems.

Join our dynamic team at 360 IT Professionals as a Quality Assurance Specialist. In this role, you will ensure the highest quality of our software products by conducting thorough testing and analysis. Your keen eye for detail and passion for quality will be essential in identifying defects and improving our software solutions.

Join our dynamic team at fastbreak-ai as a Quality Assurance Engineer, where your innovative problem-solving skills and strong testing foundation will play a pivotal role. As a QA Engineer, you will act as a detective, identifying edge cases that may evade others, while also strategizing and creating comprehensive test plans. This role combines manual exploratory testing with the latest automation practices, giving you the chance to lead the way in AI-assisted testing methodologies as the industry progresses.Collaborating closely with product and development teams, you will ensure our web and mobile applications provide exceptional user experiences. This hands-on position is ideal for a proactive self-starter who flourishes in a fast-paced setting and can adeptly manage various priorities.

Description: We are seeking a highly skilled Quality Assurance Test Coordinator to oversee intricate quality assurance and testing environments. This role is pivotal in addressing complex issues and ensuring the integrity of our testing processes.As a Test Coordinator, you will lead the preparation, execution, and review of quality assurance processes while developing comprehensive test plans and scripts.You will collaborate with clients to maintain a standardized testing methodology and address queries throughout the testing lifecycle.This position may involve coordinating all testing activities on specific projects, analyzing and certifying application-specific software, and conducting thorough reviews of business requirements and functional specifications.Utilizing your advanced application knowledge, you will provide technical support in identifying, evaluating, and resolving complex testing challenges.You will also research emerging products and methodologies to facilitate the creation of new standards and practices.In this role, you will plan and direct testing schedules, monitor project progress against cost and time projections, document all QA phases, and mentor junior staff.

Join our dynamic team at Sonsoft Inc. as a Quality Assurance Performance Engineer, where you will play a crucial role in ensuring the quality and performance of our software products. You will be responsible for designing and implementing performance testing strategies, analyzing results, and collaborating with development teams to enhance the software experience for our users.

Join our dynamic team at 360 IT Professionals as a Quality Assurance Engineer specializing in QTP. In this role, you will play a crucial part in ensuring the quality and reliability of our software solutions through rigorous testing and evaluation processes. You will work closely with development teams to identify defects, develop test cases, and automate tests to enhance the overall efficiency of our quality assurance processes.

Join our dynamic team at 360 IT Professionals as an Automation Quality Assurance Engineer. In this role, you will be instrumental in ensuring the quality and performance of our software solutions through automated testing processes. You will collaborate closely with our development team to create and execute comprehensive test plans, identify bugs, and enhance product quality.

Join our dynamic team at Northstar Staffing Solutions as an Accountant specializing in Regulatory Reporting and Quality Assurance. In this critical role, you will be responsible for ensuring compliance with financial regulations and enhancing the quality of our financial reporting processes.

Join 360 IT Professionals as an Automation Quality Assurance Engineer and become a key player in ensuring top-tier quality for our software products. In this role, you will design, develop, and execute automated test scripts, analyze test results, and collaborate with development teams to enhance product reliability and performance.

Accordion is hiring a Finance Domain Quality Assurance Lead to guide QA efforts for financial applications. This position centers on developing and executing strong testing strategies that support the reliability and performance of finance-focused software. Role overview This lead role involves working closely with cross-functional teams to set quality benchmarks and manage the full testing lifecycle. The Finance Domain QA Lead will play a key part in shaping and refining QA processes, always aiming to align with industry standards. What you will do Design and implement testing strategies for financial applications Collaborate with teams across departments to define and uphold quality standards Oversee all stages of the testing process Recommend and apply improvements to QA practices Locations This position is available in Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

Join our dynamic team at Prosidian Consulting as we seek a dedicated Quality Assurance Services professional. This role is crucial in ensuring the highest quality standards in operational support. If you are passionate about delivering excellence and have a keen eye for detail, we want to hear from you!

Join Sonsoft Inc. as a Quality Assurance Engineer specializing in Performance Testing and Engineering. In this role, you will be responsible for ensuring the stability and performance of our software products through rigorous testing. You will collaborate with cross-functional teams to design and execute performance tests, analyze results, and provide actionable insights to improve our applications.

Join our dynamic team at Sonsoft Inc. as a Quality Assurance Performance Engineer. In this role, you will play a crucial part in ensuring the performance and reliability of our software products. You will be responsible for designing and executing performance tests, analyzing results, and collaborating with development teams to enhance product quality.

Join our dynamic team as a Corporate Regulatory Reporting Quality Assurance Testing Manager at Northstar Staffing Solutions Inc. in Charlotte, North Carolina. We are seeking a driven individual to enhance our Regulatory Reporting Quality Assurance (RRQA) efforts, focusing on the accuracy and completeness of external regulatory filings. This pivotal role within our Corporate Controllers division is integral to our Governance & Oversight framework related to Regulatory Reporting. You will engage with various lines of business and the external financial reporting infrastructure, spearheading the development and implementation of a robust testing program for specific external reports and processes associated with capital reporting.Key Responsibilities:- Design and execute a quality assurance testing program tailored to instrument-level data-driven reports (e.g., FFIEC 101, CCAR, Pillar III Disclosure, Liquidity Disclosure, and FR 14 M/Q) following established RRQA methodologies.- Lead recruitment, training, and management of a team to ensure continuous testing operations.- Collaborate with report owners and data providers to gain insights into the reporting environment and devise effective testing protocols.- Guide issue owners in conducting thorough root cause analyses and developing remediation strategies.- Generate comprehensive reports detailing findings.- Formulate an annual testing plan, overseeing the planning, execution, reporting, and communication processes within designated timelines.- Present findings to senior stakeholders.- Contribute to additional projects within the Corporate Controllers division as required.The ideal candidate will be a proactive team player with a strong record of navigating complex organizational structures and partnering with diverse stakeholders to achieve results. You should possess excellent professional presence and be adept at presenting to senior executives. A background in credit, market, and operational risk data alongside experience in preparing or testing regulatory reports is essential. Flexibility and adaptability in facing challenges are critical to success in this role.

Join our dynamic team as a UAT Test Analyst where you will play a crucial role in ensuring the quality and functionality of our applications. As a UAT Test Analyst, you will collaborate with stakeholders to develop and execute test plans, identify defects, and ensure that user acceptance criteria are met. Your keen attention to detail and analytical skills will be vital in validating software solutions and driving continuous improvement.